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MEL FARRARAssociate Director, Excellence North West
(1972 – Sept 2001 Head Teacher
Foxdenton School & Integrated Nursery)
A Passion for Excellence
“Continuous Improvement in Education
- Practices around the World”
Tusside Institute/ECoP 6th September 2002
CRR Conference Centre, Istanbul.
Progress against the EFQM Modelfrom winning N W Quality Award in 1995
1996
EFQM
1997
EFQM
1998
UKQA
1999
UKQA
2000
EFQM
400-450
450-500
500-550
550-600
600-650
UKQA
500-550
UK
Award
EFQM
Prize
Implementing the EFQM Model Submission Approach Improvement ideas from writing
submission and from assessor feedback Training for all staff – focus on Quality
Tools Planning And Review Days Wrestling with concepts – new matrices Monitoring, Benchmarking Use of Students
FOXDENTON SCHOOL Community
Special School with an Integrated Nursery
121 pupils on roll July 2001 - aged 2 to 11 years
Staff 50+ including health service
Budget £1,068,000 - opened April 1973
F V
““You can be a You can be a Champion!”Champion!”
Why aim for Excellence?Why aim for excellence in the Public
Sector? Humanitarian Professional – Team working Mutual Advantage- Win:Win
A Passion for Excellence Strong Customer Focus Pupil Progress Stakeholder involvement People Development Evaluative culture - Audits A Can-do climate Continuous improvement Up-beat communications
“A wonderful, welcoming, caring school.”
“I would not hesitate to recommend Foxdenton to any parent. I have to say your school excels for children
with special needs”
Foxdenton is a very good school with a very good and distinctive
ethos. Ofsted
School Achievement Award March 2001
A winning formula?“At Foxdenton every child is special and so are the families. Customer relations appear to built on attention to the smallest detail.” EFQM 2001
“Customer Relations appear near perfect: 98% recommendation is a remarkable achievement and this is borne out by the judges’ own discussions with parents”
Unisys 2000
15 year average satisfaction levels
Values and attitudes the school teaches96%
Standard of pupils’ work 96%
Communications96%
Made to feel welcome98%
Ease of Contact99%
Parents’ Evenings & Reviews 96%
Response to problems99%
Recommend the school? 98%
Management will Management will accept no accept no
responsibilityresponsibility
For any loss, theft or For any loss, theft or damage, howsoever damage, howsoever
causedcaused..
YOU ARE NOW YOU ARE NOW ENTERINGENTERING
AN EMPOWERED AN EMPOWERED ZONEZONE
- GO FOR IT!- GO FOR IT!
Informed, involved
empowered and recognised
Vision & Mission
Valuing and adding value
Aiming for Excellence
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RequireExpect & Hope For
MISSION STATEMENT“Foxdenton aims to be a
caring community, dedicated to enhancing individual
development, founded on high professional standards,
mutual trust and respect for the essential worth and human dignity of all its
members.”
Aiming for Excellence
F V