Meghna_Dhingra_2016

MEGHNA DHINGRA39 Donwoods Court, Brampton, ON L6P 1T6

Telephone: 905-488-0692 Mobile: 416-568-4671 [email protected]

http://www.linkedin.com/in/meghnadhingra

Senior Professional with 15+ years of experience in Information Security Governance, Technical Writing, Internal, and External & Corporate Communications in IT, Financial, Healthcare, Utility & Media sectors with Masters in Mass Communication & Journalism

EXPERIENCE IN BRIEF

o Technical Writing Skills:- Prepared documents for Information Security Governance,

Enterprise Security Awareness, Data Management, Policies, Standards and presentations

- Prepared eLearning modules, instructional videos and guides, SRS, SRD, BRD, User manuals, Procedures, webpages, help files, training aids

- Delivered release notes, troubleshooting guides, tutorials, installation guides, marketing documentation, web content, legal disclaimers, business proposals, project plans

- Prepared Policies, Standards, Guidelines for PCI DSS, ISO27002, ITIL framework and industry IT Security best practices

o IT Communications Skills:- Strategic Communication (Planning Framework, Building Strategy,

Implementing Plans)- Change & Project Management, Planning and development of full –

mid life cycles- Public Relation, Marketing and Branding, Desktop Publishing,

Online and Print- ELearning; Social Media platforms (blogs, Twitter, LinkedIn, online

communities etc.)o Content Management Skills:

- Content review, manage and document the process, implement and deploy web projects

- Refined ideas into polished and effective pieces (presentations, surveys, emails, user guide, quick reference guide, support, procedures manual etc.)

- Writer and editor for enterprise wide internal, external and corporate communications

o Leadership Skills:- Leading and mentoring project development; content and cross-

functional teams- Key strengths: Team Building, Training, Budget Planning & Cost

Control, Project Leadership, Process Improvement and Effective Communications

http://www.linkedin.com/in/meghnadhingra

mailto:[email protected]

MEGHNA DHINGRA PAGE 2 OF 10

o Social Media Skills:- Research, content development, copywriting, deploying,

monitoring, reporting of Social Media Marketing campaigns & SEO strategies and plans

o Technical Skills:- SharePoint, Interwoven TeamSites, Articulate, Captivate, HTML,

web platforms- Experience with Microsoft infrastructure and MS Office tools,

Linux, Cisco ASA.- Graphic Design, audio / video production for television and online

portal productions

PROFESSIONAL EXPERIENCE Deloitte

Client-Loblaw Companies Ltd. Dec ’15 – Apr ‘16IT Security and Compliance AnalystLead and maintain a comprehensive Information Security Awareness Program. In addition, manage and coordinate effective IT Key and General Control processes that minimize risk while achieving SOX/ITGC/PCI compliance. Facilitate external audits on behalf of IT, and successfully manage internal team members through preparation and remediation activities.

Build and manage the Information Security Awaraness Program. Achieve risk reduction and compliance, while supporting business enablement.

Participate in IT Change Request reviews to assess risk and propose solutions.

Provide awareness training and keep the business informed of relevant threats.

Prepare management reports and generate key metrics. Copywriting awareness campaign materials such as posters, online

banners, desk drops. In coordination with business application and operations’ team

members, take ownership for managing IT key controls and processes. Align IT for PCI compliance.

Serve as the project manager for conducting periodic control tests (e.g., monthly, quarterly), tracking results, and managing remediation activities through to completion using a risk-based approach.

Keep informed of changes to PCI and other applicable laws / regulations, and continue to improve IT Controls and policies accordingly.

Coordinate external and Internal IT audits on behalf of IT. Prepare and organize audit materials, meet with auditors and internal team members, evaluate findings and prepare management responses, and manage remediation projects.


Rogers Communications Inc. July ’14 – Dec ‘15Business Analyst/Project ManagerLead and Support Business Intelligence and transformation trainings, Data Governance and Security gap analysis, Business requirements such as Roles Engineering, Identity Access Management as per ITIL requirements, MLOS requirments etc. for enterprise wide Oracle tools implementation.

Develop, review and deliver content for trainings, knowledge transfer sessions, workshops and boot camps.

Liaison with Oracle University to get trainings for Rogers employees. Leading and managing concurrent projects through all phases of the

project lifecycle (Initiation through Closure). Supporting Program Managers within the PMO on Large to Extra

Large initiatives. Actively manage scope, schedule, resources, quality and dependencies

to deliver projects in line with agreed upon overall project commitments.

Monitoring and reporting on project status and, as necessary, leading the development, discussion, and approval of corrective action and/or contingency plans. This would include escalation to senior management where appropriate.

Supporting Program Managers within the PMO on Large to Extra Large initiatives.

Communicates with project managers, application developers subject matter experts and end users.

Identifies and highlights problem areas, gaps or conflicts derived from information gathered.

Senior Information Security AnalystLead enterprise wide information security awareness initiatives including campaigns such as October Cyber Security Month, March Fraud Awareness Month, Security Minute, Security News, Lunch & Learns, eLearning Modules, development of Information Security Policies and Standards.

Corporate Policies – Write information secuirty policies, standards and guidelines to align information security framework with departmental and employee accountabilities, policies, procedures and other related best practices for Rogers as per ISO 27002 framework, ITIL PCI DSS and industry IT Security best practices.

Relationship Management – Work closely with senior management (Board of Directors, CEO, CIO etc.) and LOB heads to gain thorough understaning of organization’s goals and operation procedures. Supports senior management with Rogers' information security risk management activities, enterprise-level risk assessments etc. Works collaboratively with Security Architecture, Security Operations, Internal Controls, and Enterprise Risk Management departments to align activities


Information Security – Apply enterprise level Security Governance to implement plocies and procedures through information security awareness campaigns, road shows, town halls, in-class and web sessions by presenting in house and web sessions.

Secuirty Awareness – Using various means like eLearning modules in Captivate, newsletter, sharepoint, lunch and learn, lobby launches etc. plans, creates and delivers information security awareness roadmap initiatives; Copywrite training and campaign materials

Coporate Training – Design, implement and deliver enterprose wide eLearning modules and training sessions.

Investment Industry Regulatory Organization of Canada (IIROC) Apr ’14 – July ‘14Corporate IT Policy WriterDeveloping and Implementing enterprise level information security policies and standards (such as Access Control, Acceptable Use, Information Security etc.) as per ISO 27001 standards in liaison with senior management to enforce security behaviors and protect IIROC information and assets from information security threats and vulnerabilities.

Corporate Policies – Write information security policies and standards to align information security framework with departmental and employee accountabilities, policies, procedures and other related best practices for IIROC as per ISO 27001 standard.

Relationship Management – Work closely with senior management (Board of Directors, CEO, CIO etc.) and LOB heads to gain thorough understanding of organizations goals and operation procedures.

Information Security – Apply enterprise level Security Governance to implement policies and procedures through information security awareness campaigns, road shows, town halls, in-class and web sessions by presenting in house and web sessions.

Corporate Training – Design, implement and deliver eLearning modules and training sessions enterprise wide.

Canadian Imperial bank of Commerce July ’13 – Apr ‘14Information Security Awareness and Education Strategy PlannerPlanning strategies and campaigns to implement and reinforce adoption of behaviors as per Security Governance and Information Security Framework that protect CIBC information assets for lines of business, employees, customers and clients.

Corporate Training – Design enterprise wide eLearning programs in Captivate and Articulate; provide coaching to corporate audiences, counsel internal and external clients and influence without power.

Technical Writing – Prepare information security standards, policies and supporting documents.

Communications - Develop and deliver presentations to a variety of internal and external audiences.


Copywriting – Proof read and prepare material for online intranet. Relationship Management - Build strong working partnerships with

various internal and external stakeholders. Information Security – Coach and counsel the key principles,

requirements and methods for safeguarding information assets in an enterprise environment.

TD Bank Group June ’12 – June ‘13Lead Technical Writer - Compliance / RegulatoryTD Wealth Management Operations & Technology

Lead team of technical writers to deliver key procedural manual for a web-based application that supports internal organizational detection and review processes for daily financial trading

Review existing documents and edit/develop procedures that include range of documents to be used by technical and non-technical users in relation to FATCA and Dodd Frank related applications.

Analyze, Manage and Review design and writing of technical documentation. Monitor all systems information products and communications.

Identify standards/documentation issues and recommend alternatives based on Readiness Team's standard

Senior Content SpecialistIntranet and SharePoint Content Manager, Technical Writer and IT Communications Lead for TD bank’s Technology and Risk Management Team catering 80,000 plus employees enterprise wide

Highlights:- Successfully Delivered Role Based Security Awareness Trainings

for executives, infrastructure and contact centers- Rebranded team’s image in TD from operations, new launches and

technology perspective- Applied Information Security Framework to successfully launch

enterprise level security governance to enhance security behaviors of all employees.

- Successfully re-launched standards after reviewing and incorporating feedback from SMEs, LOB stakeholders and management.

Re-launched policies and standards of Information Technology for enterprise wide audience

Lead successful project of maintaining, updating and migrating content on Intranet and SharePoint

Plan and execute security awareness training modules for enterprise wide audience

Develop solid and effective security awareness communications, communication vehicles and web content such as webcast, forums,

http://www.td.com/index.jsp


social media, E-learning modules, live sessions, emails and printed products.

Develop and execute change management & communication strategies, matrix, plans and briefs employees, LOB application leaders, Management and Stakeholders.

Develop and execute key messages, project branding strategy, creative briefs, focus group, town halls and live audience events to create security awareness

Inergi LP / Capgemini Canada | Toronto Sep ’11 – May ‘12IT Communications ManagerWorking for Client Hydro One for Windows 7/Office 2010 Migration Project deploying 2500+ machines

Highlights:- Introduced ERP tool to measure success rate of the project and

qualify computers and employee profiles for migration- Implemented Business Architecture to reform and reduce

project’s risks and pitfalls

Develop and execute communication strategies, plans and briefs LOB stakeholders.

Manage creation of content, execution and maintenance of various communication vehicles: orientation presentations, education sessions, and updates to SharePoint etc.

Lead and assign tasks to web developers, trainers, technicians and help desk analysts.

Develop and maintain strong relationships with internal / external stakeholders

As a Technical Writer, assist with the development and completion of internal and external client facing project documentation such as help desk procedures, requirements traceability matrices, user acceptance testing processes, and others.

Conduct Pre-survey of installed applications and a Post Migration customer satisfaction survey – to make improvements for the next site.

Canadian Imperial bank of Commerce (Short Term Contract) Mar ’11 – July’ 11

Advisory Application Lead The primary responsibility is to design forms in Microsoft Word and

create SharePoint sites Analyze, define and document requirements for data, workflow,

logical processes, hardware and operating system environment, interface with other systems, internal and external checks, controls, and outputs.


Provide estimates for assigned work packages to support the development of project plans; analyze and estimate feasibility, cost, time, and compatibility with systems.

Assess program impact on internal/ external stakeholders. Identify, analyze, mitigate and proactively respond to stakeholder needs.

Ensure channeling of appropriate information to relevant stakeholder groups at the right time to drive desired behaviors throughout the different phases of the initiative (Requirements, Design, Build, Test, Parallel Run, Deployment, Stabilization)

GlaxoSmithKline Inc. (contract) Oct ’10 – Mar ‘11Web Content Lead

Highlights:- Successfully migrated enterprise wide audience from Lotus Notes

to SharePoint 2007- Developed online Trainings to fill gaps and educate end user

Plan and execute change management & communication plans and strategies

Develop web content for business divisions and stakeholders’ new web pages

Create and update web content of old sites while migrating to new servers

Create eLearning modules - in PowerPoint, Articulate, Captivate, Dream weaver, Flash and other Adobe products.

Training internal staff on the new tools and techniques.

TD Bank Financial Group (6 months contract) Nov ’08 – May ‘09Communications Officer Lead team of financial application developers, content writers and copywriters

Highlights:- Successfully brought TD Bank and Bank North (merger 2008) on

one platform in terms of standards of communications, tools, guides and delivery of reports in 2008 Merger

Introduced newsletter to increase productivity and provide information in a consolidated way to whole group

Develop change management & communication strategies to support project pilots and implementation rollouts

Write and edit protocols, resource tip sheets, web content, communication pieces, presentations, articles, newsletters, project updates, website, guides etc.

Lead and coordinate communication events, meetings and outreach opportunities

http://www.td.com/index.jsp


Manage and execute the group communication plans, including coordination of all internal communication activities

Support project learning and development, facilitate change management activities

Ensure all communication is relevant to the target audience, open and honest, and delivered through the appropriate medium

BHS Media, Brampton, ON (Canada) Jan ‘06- Oct ‘10Communications ManagerLead team of Desktop Publishers, Web designers, software developers and online advertising specialists

Highlights:- Marketing and Branding of 200+ businesses in their niche

markets increasing their ROI by 25-30%- Built huge Media network for the company to facilitate company’s

and clients’ images

Develop and implement social media marketing strategies and content Lead social media initiatives across the company, collaborating with

all lines of business to ensure consistent brand messaging, and identifying opportunities for social media.

Monitor trends in social media and apply them to increase traffic and brand value

Manages the public image, branding, and visual identity to develop and reinforce a strong public and community relations profile.

Develops, copywrite and oversees marketing and communication plans, ensures effective delivery and support of plans and objectives.

SSTV, 24hr Channel, Rexdale, ON (Canada)Jan 05-Dec 05

Public Relations Manager(Multicultural Channel catering South-Asian community)

Highlights:- Lead successful talk shows on challenging issues to give in-depth

story to viewers- Introduced issue management to resolve critical and political

issues.

Lead development, production, and delivery of a wide range of corporate communications through print, graphics, audio-visual and on-line media.

Develop and maintain on-going delivery of branding and visual identity programs and establish indicators to continuously gauge their effectiveness


Develop communication plans, media and stakeholder relations to strengthen corporate identity

Provide planning, implementation and evaluation of regional communication and public relations activities

Rai International University, New Delhi Mar 03-July 04Corporate Communications Manager (University offering 200+ academic degree courses and continuing education, worldwide)

Lead national level seminar and career fair driving huge increase in enrollment

Deliver strategic corporate communications and advisory services Manage and execute communication plans including internal

communication activities Produce communications and information materials for management

and the Board to present and promote company to external audiences Built relationships with industry analysts and editorial contacts that

featured the company in the industry trade magazines and analysts reports

Plan and control major conferences and special events, trade shows, seminars and press conferences to create awareness and marketing of company amongst public

Investors India, Bajaj Capital, New Delhi Feb 02- Mar 03Editor (Financial institution dealing mainly into insurance, stocks, investments such as mutual funds, shares, debentures etc.)

Lead team of writers, designers, contributors, sales people, freelancers, photographers

Changed content and layout of magazine, increasing 28% readership Plan, Write and edit magazine content, special supplements and

editions

Financial Express, Chandigarh May 2000- Jan 02Business News Correspondent:

Covered major stories that lead government to take strong actions Covered multiple city beats, from crime to social, business to sports

and legal to feature Managed and covered whole district for all financial and stock market

news and current affairs.Also worked with Amritsar123.com portal on part time basis as Online Content Editor

COMPUTER SKILLSDesktop Publishing:


MS Office 2000, 2003, 2007 & 2010 (Ms Excel, Ms Word), VBA, MS PowerPoint, MS Project, MS Publisher, MS Visio, Acrobat Pro

Graphic Designing for Print & Online:Adobe (Illustrator, In Design, Photoshop) Corel Draw, Quark Express 7.0,

Flash, Dreamweaver, Articulate Studio ’09, SharePoint Designer, InfoPath, SharePoint (2007-2010), Interwoven TeamSite Intranet Site Development

Audio/Visual Editing:Adobe Audition, Adobe CS4, 3ds Max, Premier Pro, After Effects, DPS

Velocity, Pinnacle, NuendoGeneral Office Tools:

Acrobat, Mainframe, MKS Integrity, Nero 7, WinZip, Imaging, Outlook, AS400, Lotus Notes, Internet Explorer, Mozilla Firefox, HTML

EDUCATION

Post-Graduation in Journalism & Mass Communications from IGNOU, (Recognized as Canadian Post Graduate Diploma in Journalism by WES Canada)

Bachelor’s Degree in Functional English from GNDU, IndiaSpecialization in:

Public Relations and Mass Communications

Corporate Communications & Strategies

Human Psychology (human behaviors)

New Media Development

Print, Online and Electronic media.

Developing marketing and business development content

Editing, Writing, Proof Reading and reporting

Producing short stories on various theme

Commerce graduate in Senior Secondary School with first divisionCentralized collaborated combined completed composed conceived conducted consolidated controlled converted created cut counseled delivered demonstrated designed developed devised directed documented doubled earned edited eliminated engineered established expanded estimated forecasted formulated founded generated headed implemented improved improvised increased innovated installed Keywords Organized originated performed pioneered planned processed produced promoted proposed provided purchased recommended recruited redesigned reduced reorganized researched reviewed revised saved scheduled serviced setup simplified sold solved sparked staffed standardized started streamlined strengthened stretched structured succeeded superseded supervised surpassed terminated traced tracked track traded trained transferred transformed translated trimmed tripled uncovered unified unraveled utilized verified widened won worked wrote edited proof read journalist reporting liaison freelance graphics production camera shooting recording studio media relations public relations assistant assist corporate media reporter editor editing professional media professional online content writer content editor content specialist reporter journalist mass communication SharePoint share point connect ware content developer content developing content management eLearning module modules articulate power point PowerPoint articulate studio ’09 engage quiz maker video encoder presenter articulate presenter web parts web parts discussion board blogging social media networking A college or university degree in a related discipline 3+ years Copywriting experience and 3+ years in a corporate retail environment Excellent writing, editing, and communication skills, with a confident command of spelling, grammar, and punctuation. Strong attention to detail and an eye for consistency Exercise sound judgment while identifying, researching, and resolving product- and/or content-related issues independently and/or with other departments Ability to develop strong working relationships Strong knowledge of MS Word, Excel, Power Point, Internet Explorer and Outlook Self-motivated, dynamic and creative Excellent organizational skills with the ability to multi-task and thrive in a fast-paced, deadline-driven environment with ever-changing priorities Must be organized and able to handle multiple assignments in a fast paced environment Must be capable of working independently and enjoy working in a team environment Multitasked multi taskThe Communications Lead will be responsible for planning and managing all Project Communications activities. The position will identify and facilitate activities required to share information with internal and external stakeholders and assist in smoothly transitioning stakeholders to new business models. The position will be responsible for planning and scheduling these tasks and securing required resources from the business. The position will perform analyses and recommend strategies for all traditional project communications domains, including sponsor messaging, project branding, project updates to various audiences, stakeholder interactions, third party interactions. The position will also select, design and deploy a variety of communication delivery mechanisms. Lastly, the position will ensure that all communications activities are properly transitioned to ongoing sustainment as needed once the project is completed. The Communications Lead will be accountable for a range of communications products outlined below. He/she will facilitate implementation by championing any or all communications products with project sponsors and business unit stakeholders. The Communications Lead may also oversee other team members in the creation and release of relevant materials. Specific communications deliverables may include any combination of the following: Audience Analysis Tactical Analysis Communications Strategy and Plan Key Message Development Project Branding Strategy Creative Briefs Video, audio, website, webcast, social media and/or printed products Focus group, town hall or other live audience events Stakeholder feedback mechanisms such as surveys, e-mail boxes, online discussion boards Communication Effectiveness Monitoring Approach Lessons Learned Approach Note that these projects will leverage a concept known as a “Change Network”. This is a network of individuals, typically affected stakeholders, who take on the task of sharing information with their colleagues about the project and providing feedback to the project on behalf of their colleagues. The Communications Lead will guide and support this network in their communications role. The Communications Lead will have experience in the following areas: Significant experience with large projects involving complex communications strategies and tactics. Proven ability to champion strategies and plans with senior level sponsors. 10+ years of public relations / communications and / or marketing. Excellent organization and work management skills. Excellent problem solving skills Excellent facilitation skills. Excellent interpersonal and communication skills. Strong leadership skills and teambuilding. Knowledge of the Ontario electricity market and Hydro One would be an asset., IT Risk Assessment, IT Audit experience, security breaches, vulnerability issues, SOX, PCI, ISO27001, ISO27002,Financial / Banking industry, communication, documentation experience, Payment Card Industry Data Security Standard, control design (control gap) experience, security policies, information security, standards, guidelines, assessments, risk management, governance, security awareness, cyber security, cyber attack, security incidents, threat landscape, risk framework

Documents

Meghna_Dhingra_2016