Megan N Smith Resume

Megan N. Smith 5322 Clemons Road #602 East Ridge, TN 37412 865-‐441-‐5613 [email protected] _________________________________________________________________________________________________ Highlights

• Knowledgeable in Finance, Mortgage, Escrow, Repossession, Property Tax, Credit, and Medical

• Experience with many aspects of Microsoft OfPice • Experience using Medical Manager software • Knowledgable about receptionist operations such as scheduling and Piling • Skilled in the use of AS400, Lotus Notes, and Apptrack • Knowledgeable about Phone Systems such as ShoreTel and Polycom • Experience with Internet, Fax, and Email Use • Knowledge of Windows and Mac OSX Operating Systems • QualiPied in maintaining private records • Experience with Customer Service both on the phone and in person • ProPicient in Research and Organization • ProPicient in computer/printer operations and troubleshooting • Experience in Store operations • Experience working in a Team Environment _________________________________________________________________________________________________ Accomplishments

• Received Tax Services Representative of the month in January 2015. • Promoted from Credit Assistant to Repo Administrator after only 7 months of em-‐ployment with 21st Mortgage Corporation.

• Became a trainer after only 3 months with Chattanooga Allergy Clinic. _________________________________________________________________________________________________ Experience February 2016 -‐ Present Chattanooga Allergy Clinic 6624 Lee Hwy 423-‐899-‐0431 Front Desk Receptionist

• Verify insurance daily • Pull and Pile charts • Check patients in and out • Charge allergy shots and encounter forms • Update patient demographics and insurance information • Collect and apply payments • Issue billing statements • Schedule appointments • Set up new patient Piles • Make appointment reminder calls • Work with clinical staff, nurse practitioners, and doctors

• Send medical records via fax and mail • Maintain lobby appearance • Sort and distribute incoming mail • Take all incoming calls and direct them to the correct ofPice • Work in a team environment • Use of Medical Manager and ShoreTel

July 2014 – January 2016 21st Mortgage Corporation in Knoxville 620 Market St Ste 100 800-‐955-‐0021

Tax Services Representative (TSR) • Pay taxes on land, site built, & mobile home loans from escrow -‐ (CA, NM, NJ, MA, PA, MS, NC, AL, LA, VA, TX, and AZ) • Track property taxes for loan customers not on escrow • Update loan information in AS400 • Call tax treasurers and assessors • Answer incoming calls from county ofPices and customers • Research taxes and other property information via the internet • Send letters to loan customers • Set up new escrow accounts • File all refund and void checks chronologically for processing • Send faxes and emails to tax ofPices and assessors • Work in a team environment • Use Lotus Notes for email • Process incoming and outgoing mail • Tech Support and Troubleshooting for the department • ProPicient in PDF use for documents • Working with Excel Spreadsheets • Use of ShoreTel Phone Systems

August 2012 – June 2014 21st Mortgage Corporation in Knoxville 620 Market St Ste 100 800-‐955-‐0021

Repo Administrator • Process initial paperwork on repossessed mobile homes • Update loan information in AS400 • Pay taxes up to date on repossessed mobile homes • Call county treasurers and assessors • Answer incoming calls from county ofPices and customers • Internet Tax Research • Use of Lotus Notes for email • Upload pictures of homes to the 21st Mortgage website • Image important documents into the system using a scanner • Process incoming and outgoing mail • Tech Support and Troubleshooting for the department • ProPicient in PDF use for documents • Working with Excel Spreadsheets • Use of ShoreTel Phone Systems

• Work in a team environment • Use Lotus Notes for email • Send faxes and emails to tax ofPices and assessors

January 2012 – July 2012 21st Mortgage Corporation in Knoxville 620 Market St Ste 100 800-‐955-‐0021 Credit Assistant

• Enter new loan applications with AppTrack • Pull customer credit • Call dealers to verify customer information • Search loan accounts using AS400 • Answer incoming calls • Use Lotus Notes for email • Process incoming and outgoing mail. • Tech Support and Troubleshooting for the department

May 2010 – December 2011 Regal Cinemas in Knoxville, TN 11240 Parkside Drive 844-‐462-‐7342 Floor Staff

• Run movie projectors in the projection booth • Run cash registers for box ofPice and concessions • Prepare food/drinks for customers • Tear tickets at the usher stand • Clean auditoriums and concession stand • Stock the concession stand

October 2008-‐May 2010 FoodCity in Powell, TN 7350 Clinton Highway 865-‐938-‐1132 Cashier

• Run the cash register • Bag groceries for customers • Bring carts in from the parking lot • Stock the shelves • Work in customer service • Clean registers

_________________________________________________________________________________________________ Education College

1. Middle Tennessee State University Jan 2014 — Dec 2015 • Bachelor’s Degree in Organizational Leadership

2. Pellissippi State Community College Jan 2010 — Dec 2011 • General Associate’s Degree of Science

High School Diploma 2. Central High School Aug 2006 — Dec 2009

_________________________________________________________________________________________________ Personal References

• Chelsey Nadaeu Accountant 231-‐740-‐1315 • Ashley Nelkin 21st Mortgage-‐ Repo Admin 865-‐382-‐8877 • Stephanie Connolly 21st Mortgage -‐ TSR 800-‐955-‐0021 • Dona Russell 21st Mortgage -‐ TSR 800-‐955-‐0021 • Holley Linkous 21st Mortgage -‐ TSR 800-‐955-‐0021

Professional References

• Corey Fennell Regal West Town-‐Manager 865-‐765-‐4164 • Matt Stephens Regal Knox Center-‐Manager 865-‐544-‐1546 • Donna Jones 21st Mortgage-‐Supervisor 800-‐955-‐0021 • Brad Cathcart 21st Mortgage-‐Supervisor 800-‐955-‐0021 • David Bridges 21st Mortgage -‐ TSR 800-‐955-‐0021 • Matt Beck 21st Mortgage -‐ TSR 800-‐955-‐0021

Documents

Megan N Smith Resume