Meeting with Employees

of Nileswer Division

ON

18 – 01 – 2014

====================

1

REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees)

Segment TargetAchievement

(April to Dec)%

Achievement shortfall(-)

Phones+FTTH 85.00 46.25 54.41% -38.75

BB 75.00 39.00 52.00% -36.00

EB(CCTS) 2.21 0.42 19.12% -1.79

IUC 0.99 1.41 142.92% 0.42

Total CFA 163.20 87.09 53.37% -76.11

GSM 155.00 109.01 70.33% -45.99

CDMA 8.00 2.63 32.81% -5.37

Wimax 3.00 0.91 30.20% -2.09

Total CM 166.00 112.54 67.79% -53.46

CFA+CM 329.20 199.63 60.64% -129.58

REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees)

Segment TargetAchievement (April - Dec)

% Achievement shortfall(-)

Phones+FTTH 96.00 46.25 48.18% -49.75BB 86.00 39.00 45.35% -47.00EB(CCTS) 3.77 0.42 11.21% -3.35IUC 1.21 1.41 116.93% 0.20Total CFA 186.98 87.09 46.58% -99.89GSM 184.80 109.01 58.99% -75.79CDMA 8.00 2.63 32.81% -5.37Wimax 3.00 0.91 30.20% -2.09Total CM 195.80 112.54 57.48% -83.26CFA+CM 382.78 199.63 52.15% -183.16

14. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees

  APRIL TO DECEMBER

 

Current Year 2012 - 13 Variance %Variance

Phones 46.26 52.27 -6.01 -14.32 %

Broadband 39.00 32.32 6.68 20.67 %

EB Circuits 0.42 0.27 0.15 55.57 %

IUC 0.03 0.06 -0.03

Mobile 112.54 96.97 15.57 16.06%Total Revenue 198.25 181.89 16.35 8.99%

4

Revenue Performance : BASIC PLUS ( Phone + ITC )

APRIL to DECEMBER( in Crores of

Rs.)

SSA 2012 2013Variation ( Rs. Crores) % Variation

1 Ernakulam 68.83 67.2 -1.63 -2.37%2 Trivandrum 50.79 45.78 -5.01 -9.86%3 Trichur 54.01 48.4 -5.61 -10.39%4 Alleppy 29.31 26.25 -3.06 -10.44%5 Calicut 39.5 35.07 -4.43 -11.22%6 Kollam 33.16 29.32 -3.84 -11.58%7 Kannur 52.19 46.06 -6.13 -11.75%8 Palghat 22.39 19.64 -2.75 -12.28%9 Pathanamthitta 21.85 19.08 -2.77 -12.68%

10 Kottayam 34.48 29.45 -5.03 -14.59%11 Malappuram 33.38 28.05 -5.33 -15.97%

TOTAL 439.89 394.30 -45.59 -10.36%

Revenue Performance : BROADBANDAPRIL to DECEMBER (Crores of Rs.)

SSA 2012 2013Variation % Variation

1 Pathanamthitta 13.58 17.06 3.48 25.63%2 Malappuram 13.86 17.31 3.45 24.89%3 Alleppy 16.91 21.06 4.15 24.54%4 Kollam 18.48 22.83 4.35 23.54%5 Ernakulam 52.72 64.25 11.53 21.87%6 Calicut 22.02 26.70 4.68 21.25%7 Kannur 32.32 39.01 6.69 20.70%8 Palghat 16.38 19.65 3.27 19.96%9 Kottayam 22.98 27.37 4.39 19.10%

10 Trichur 31.97 37.11 5.14 16.08%11 Trivandrum 31.45 36.46 5.01 15.93%

TOTAL 272.67 328.81 56.14 20.59%

Revenue Performance : CFA ( Phone + ITC + IUC )APRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Ernakulam 122.72 136.51 13.79 11.24%2 Alleppy 46.35 48.15 1.80 3.88%3 Pathanamthitta 35.44 36.78 1.34 3.78%4 Palghat 38.79 40.07 1.28 3.30%5 Kollam 51.68 53.12 1.44 2.79%6 Kannur 84.64 86.73 2.09 2.47%7 Trivandrum 82.36 83.39 1.03 1.25%8 Trichur 86.43 87.48 1.05 1.21%9 Calicut 62.1 62.46 0.36 0.58%

10 Kottayam 57.46 57.78 0.32 0.56%11 Malappuram 47.25 47.03 -0.22 -0.47%

CGMT 107.45 88.23 -19.22 -17.89%CMTS 138.99 157.83 18.84 13.55%

TOTAL 961.66 985.56 23.90 2.49%

Revenue Performance : GSM POST PAIDAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 15.72 16.56 0.84 5.34%2 Ernakulam 22.97 23.99 1.02 4.44%3 Malappuram 2.97 3.08 0.11 3.70%4 Palghat 4.87 5.02 0.15 3.08%5 Trichur 7.80 8.01 0.21 2.69%6 Calicut 6.17 6.28 0.11 1.78%7 Kottayam 7.42 7.42 0.00 0.00%8 Kollam 5.28 5.26 -0.02 -0.38%9 Kannur 6.17 6.12 -0.05 -0.81%

10 Alleppy 5.85 5.78 -0.07 -1.20%11 Pathanamthitta 3.18 3.09 -0.09 -2.83%

TOTAL 88.40 90.61 2.21 2.50%

Revenue Performance : GSM PRE PAIDAPRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 52.30 70.68 18.38 35.14%2 Trichur 40.69 52.51 11.82 29.05%3 Ernakulam 109.28 132.81 23.53 21.53%4 Calicut 54.71 65.09 10.38 18.97%5 Kannur 86.85 102.99 16.14 18.58%6 Palghat 36.32 41.97 5.65 15.56%7 Malappuram 37.58 42.67 5.09 13.54%8 Kottayam 65.35 74.02 8.67 13.27%9 Alleppy 38.13 42.35 4.22 11.07%

10 Kollam 44.70 48.34 3.64 8.14%11 Pathanamthitta 37.92 38.90 0.98 2.58%

TOTAL 603.83 712.33 108.50 17.97%

Revenue Performance : WiMAXAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Palghat 0.35 0.92 0.57 162.86%2 Kollam 0.56 1.36 0.80 142.86%3 Trivandrum 0.52 1.13 0.61 117.31%4 Alleppy 0.32 0.64 0.32 100.00%5 Ernakulam 1.33 2.65 1.32 99.25%6 Trichur 1.30 2.37 1.07 82.31%7 Kannur 0.52 0.93 0.41 78.85%8 Malappuram 0.44 0.73 0.29 65.91%9 Kottayam 0.30 0.49 0.19 63.33%

10 Pathanamthitta 0.37 0.60 0.23 62.16%11 Calicut 0.56 0.82 0.26 46.43%

TOTAL 6.57 12.64 6.07 92.39%

Revenue Performance : CDMA WLLAPRIL to DECEMBER ( Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Pathanamthitta 2.64 2.42 -0.22 -8.33%2 Trichur 4.72 4.19 -0.53 -11.23%3 Palghat 3.38 2.95 -0.43 -12.72%4 Ernakulam 6.16 5.33 -0.83 -13.47%5 Trivandrum 3.37 2.85 -0.52 -15.43%6 Calicut 4.21 3.37 -0.84 -19.95%7 Malappuram 3.85 3.08 -0.77 -20.00%8 Kottayam 2.86 2.27 -0.59 -20.63%9 Kannur 3.47 2.67 -0.8 -23.05%

10 Alleppy 3.17 2.43 -0.74 -23.34%11 Kollam 5.26 3.99 -1.27 -24.14%

TOTAL 43.09 35.55 -7.54 -17.50%

Revenue Performance : CM ( GSM + WiMAX + WLL )APRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Trivandrum 71.91 91.21 19.30 26.84%2 Trichur 54.52 67.08 12.56 23.04%3 Ernakulam 139.73 164.79 25.06 17.93%4 Kannur 97.00 112.71 15.71 16.20%5 Calicut 65.65 75.55 9.90 15.08%6 Palghat 44.93 50.86 5.93 13.20%7 Kottayam 75.94 84.20 8.26 10.88%8 Malappuram 44.84 49.56 4.72 10.53%9 Alleppy 47.46 51.19 3.73 7.86%

10 Kollam 55.80 58.96 3.16 5.66%11 Pathanamthitta 44.11 45.01 0.90 2.04%

CMTS(INFRA) 4.89 9.08 4.19 85.69%TOTAL 746.78 860.20 113.42 15.19%

Revenue Performance : EB CIRCUITsAPRIL to DECEMBER (Crores of Rs. )

SSA 2012 2013 Variation % Variation 1 Malappuram 0.01 0.17 0.16 1600.00%2 Palghat 0.18 0.61 0.43 238.89%3 Trivandrum 2.18 4.57 2.39 109.63%4 Ernakulam 5.59 10.17 4.58 81.93%5 Trichur 1.31 2.07 0.76 58.02%6 Calicut 0.76 1.20 0.44 57.89%7 Kannur 0.27 0.41 0.14 51.85%8 Pathanamthitta 0.14 0.18 0.04 28.57%9 Alleppy 0.36 0.41 0.05 13.89%

10 Kollam 0.39 0.34 -0.05 -12.82%11 Kottayam 0.50 0.38 -0.12 -24.00%

TOTAL 11.69 20.51 8.82 75.45%

Revenue Performance : TOTAL ( CFA + CM + EB )APRIL to DECEMBER (Crores of Rs.)

SSA 2012 2013 Variation % Variation 1 Ernakulam 268.03 311.47 43.44 16.21%2 Trivandrum 156.45 179.16 22.71 14.52%3 Trichur 142.25 156.64 14.39 10.12%4 Kannur 181.91 199.85 17.94 9.86%5 Palghat 83.89 91.53 7.64 9.11%6 Calicut 128.50 139.21 10.71 8.33%7 Kottayam 133.89 142.35 8.46 6.32%8 Alleppy 94.16 99.75 5.59 5.94%9 Malappuram 92.09 96.76 4.67 5.07%

10 Kollam 107.86 112.42 4.56 4.23%11 Pathanamthitta 79.69 81.96 2.27 2.85%

CGMT 107.45 88.23 -19.22 -17.89%CMTS 143.88 166.92 23.04 16.01%TOTAL 1720.05 1866.25 146.20 8.50%

OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON

APRIL to DECEMBER (Crores of Rs. )

2012 2013 Variation %

Variation

Position in

Circle

BASIC PLUS ( Phone + ITC ) 52.19 46.06 -6.13 -11.75% 7

Broadband 32.32 39.01 6.69 20.70% 7

CFA ( Phone + ITC + IUC + BB) 84.64 86.73 2.09 2.47% 6

GSM POST PAID 6.17 6.12 -0.05 -0.81% 9

GSM PRE PAID 86.85 102.99 16.14 18.58% 5

WiMAX 0.52 0.93 0.41 78.85% 7

CDMA WLL 3.47 2.67 -0.8 -23.05% 9

CM ( GSM + WiMAX + WLL ) 97 112.71 15.71 16.20% 4

TOTAL ( CFA + CM + EB ) 181.91 199.85 17.94 9.86% 4

LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend

  In Crore Rupees  

Year/MonthWire line + Broadband + ITC + EB CCTs + IUC

GSM Prepaid + Post paid CDMA WLL WiMAX TOTAL

2007 - 2008 200.11 86.95  13.06  - 300.12

2008 - 2009 169.14 85.49  13.27  - 267.90

2009 - 2010 149.97 81.92 12.53  - 244.42

2010 - 2011 137.32 81.78 8.34  - 227.45

2011 - 2012 123.07 104.91 6.57 0.43 234.98

2012 - 2013 114.30 125.90 4.38 0.71 245.28

2013-14 (Dec) 87.09 109.01 2.63 0.91 199.63

The LEAST CHALLENGE /OBJECTIVE for 2013-2014 : The overall REVENUE should cross Rs.267.91 Crores

(revenue of 2008-2009).

GSM Mobile Connections : Performance APRIL TO DECEMBER

SSATarget for 2013-14

Proport. Target

Gross Achievement Closure

Net Achievement

% Gross

% Net

% Closure

KNR 208000 156000 124049 59240 64809 79.52% 41.54% 47.76%

EKM 285625 214219 155661 70726 84935 72.66% 39.65% 45.44%

KLM 103500 77625 55628 26177 29451 71.66% 37.94% 47.06%

TVM 160375 120281 85594 39078 46516 71.16% 38.67% 45.66%

CLT 142625 106969 75926 35825 40101 70.98% 37.49% 47.18%

ALP 87125 65344 46224 20370 25854 70.74% 39.57% 44.07%

MLP 98875 74156 49292 24707 24585 66.47% 33.15% 50.12%

KTM 127625 95719 61293 26529 34764 64.03% 36.32% 43.28%

TSR 111125 83344 52702 23791 28911 63.23% 34.69% 45.14%

PTA 74500 55875 34427 15682 18745 61.61% 33.55% 45.55%

PKD 100625 75469 43484 20086 23398 57.62% 31.00% 46.19%

TOTAL 1500000 1125001 784280 362211 422069 69.71% 37.52% 46.18%

Wimax Connections : Performance APRIL TO DECEMBER

SSAProportion.

Target Gross

Achievement ClosureNet

Achievement%

Gross % Net

% Closure

PKD 2250 1354 290 1064 60.18% 47.29% 21.42%EKM 5925 3231 1050 2181 54.53% 36.81% 32.50%KLM 3975 2038 736 1302 51.27% 32.75% 36.11%TVM 3075 1467 436 1031 47.71% 33.53% 29.72%ALP 1875 852 297 555 45.44% 29.60% 34.86%TCR 5400 2354 851 1503 43.59% 27.83% 36.15%MLP 1950 768 315 453 39.38% 23.23% 41.02%PTA 1650 632 310 322 38.30% 19.52% 49.05%KTM 1650 624 224 400 37.82% 24.24% 35.90%KNR 3375 1073 519 554 31.79% 16.41% 48.37%CLT 2625 753 368 385 28.69% 14.67% 48.87%

Total 33750 15146 5396 9750 44.88% 28.89% 35.63%

WiMAX BTS & Connection Status

DIVISION No. Of WiMAX BTS

Total Equipped Capacity

Working Connetions as on 31-12-2013

KANNUR P 5 1500 77TELECHERY P 4 1200 142TELECHERY T 4 1200 169CHERUKUNNU 4 1200 185PAYYANUR 5 1500 77KANHANGAD 5 1500 228KANNUR T 6 1800 296UPPALA 5 1500 164TALIPARAMBA 1 300 80KAZARGOD 6 1800 187SRK 0 0 0MATTANUR 1 300 14NILESWER 2 600 102

SSA 48 14400 1721

BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300)

Neleswaram 83 NLS

LL NPC Performance : April to December

DIVISION LL DEL (01.04.2013)

TARGET (2013-14) NPC Closure Net NPC % Reduction

in LandlineGross (% of Target)

KANNUR P 28176 2093 808 1004 -196 -0.70% 38.60%TELECHERY P 26044 1935 761 1311 -550 -2.11% 39.33%TELECHERY T 39179 2911 829 1680 -851 -2.17% 28.48%CHERUKUNNU 30182 2243 515 1258 -743 -2.46% 22.97%PAYYANUR 31759 2360 734 1518 -784 -2.47% 31.11%KANHANGAD 27840 2069 658 1868 -1210 -4.35% 31.81%NILESWER 34432 2558 727 2315 -1588 -4.61% 28.42%KANNUR T 28519 2119 684 2004 -1320 -4.63% 32.28%UPPALA 22828 1696 439 1550 -1111 -4.87% 25.88%TALIPARAMBA 25219 1874 504 1809 -1305 -5.17% 26.90%KAZARGOD 29435 2187 1051 2928 -1877 -6.38% 48.06%SRK 25138 1868 679 2599 -1920 -7.64% 36.35%MATTANUR 28177 2094 798 3219 -2421 -8.59% 38.12%

SSA 376928 28006 9187 25063 -15876 -4.21% 32.80%

LL NPC Performance : April to December NLS Div.

EXCHANGE LL DEL (1.4.2013)

TARGET (2013-14) NPC Closure Net

NPC% Reduction in Landline

Gross ( % of

Target)1 BALAL 766 57 26 33 -7 -0.91% 45.68%2 UDUMBUNTHALA 1409 105 16 39 -23 -1.63% 15.28%3 TRIKKARIPUR 5822 433 89 221 -132 -2.27% 20.57%4 VALIYAPARAMBA 882 66 14 35 -21 -2.38% 21.36%5 PUTHUKUNNU 604 45 25 40 -15 -2.48% 55.71%6 CHEEMENI 1554 115 35 80 -45 -2.90% 30.31%7 NILESWAR 4908 365 146 289 -143 -2.91% 40.04%8 KAYYUR 1359 101 15 56 -41 -3.02% 14.86%9 KADUMENI 882 66 26 66 -40 -4.54% 39.67%

10 THAIKADAPPURAM 1385 103 50 117 -67 -4.84% 48.59%11 CHANADUKKAM 436 32 9 31 -22 -5.05% 27.78%12 PERUMBATTA 777 58 16 59 -43 -5.53% 27.71%13 CHITTARIKKAL 1659 123 27 119 -92 -5.55% 21.90%14 CHERUVATHUR 3896 289 63 296 -233 -5.98% 21.76%15 PARAPPA 1158 86 29 105 -76 -6.56% 33.71%16 ACHIKKANAM 1430 106 26 123 -97 -6.78% 24.47%17 PADNE 1799 134 21 161 -140 -7.78% 15.71%18 BEEMANADI 1490 111 53 169 -116 -7.79% 47.87%19 KALICHANADUKAM 898 67 23 95 -72 -8.02% 34.47%20 KONNAKKAD 296 22 3 35 -32 -10.81% 13.64%21 MALOTH 1022 76 15 146 -131 -12.82% 19.75%

NLS DIVISION 34432 2558 727 2315 -1588 -4.61% 28.42%

LL NPC Performance : April to December

DIVISION LL DEL (01.04.2013)

TARGET (2013-14) NPC Closure Net NPC % Reduction

in LandlineGross (% of Target)

KANNUR P 28176 2093 808 1004 -196 -0.70% 38.60%TELECHERY P 26044 1935 761 1311 -550 -2.11% 39.33%TELECHERY T 39179 2911 829 1680 -851 -2.17% 28.48%CHERUKUNNU 30182 2243 515 1258 -743 -2.46% 22.97%PAYYANUR 31759 2360 734 1518 -784 -2.47% 31.11%KANHANGAD 27840 2069 658 1868 -1210 -4.35% 31.81%NILESWER 34432 2558 727 2315 -1588 -4.61% 28.42%KANNUR T 28519 2119 684 2004 -1320 -4.63% 32.28%UPPALA 22828 1696 439 1550 -1111 -4.87% 25.88%TALIPARAMBA 25219 1874 504 1809 -1305 -5.17% 26.90%KAZARGOD 29435 2187 1051 2928 -1877 -6.38% 48.06%SRK 25138 1868 679 2599 -1920 -7.64% 36.35%MATTANUR 28177 2094 798 3219 -2421 -8.59% 38.12%

SSA 376928 28006 9187 25063 -15876 -4.21% 32.80%

BB Performance : April to DecemberEXCHANGE Target

2013-14Gross BB Provision

BB Closures

Net BB provision

% Gross w.r.t. Target

% Closure

PAYYANUR 5980 1897 1109 788 31.72% 58.46%CHERUKUNNU 5692 1764 1280 484 30.99% 72.56%TELECHERY P 5057 1446 1071 375 28.59% 74.07%NILESWER 6603 1729 1007 722 26.18% 58.24%KANNUR T 5406 1413 1044 369 26.14% 73.89%SRK 4828 1260 833 427 26.10% 66.11%TALIPARAMBA 4451 1155 819 336 25.95% 70.91%MATTANUR 5530 1399 949 450 25.30% 67.83%TELECHERY T 7506 1823 1287 536 24.29% 70.60%KANNUR P 6247 1475 1030 445 23.61% 69.83%KANHANGAD 5531 1228 872 356 22.20% 71.01%KAZARGOD 6927 1069 606 463 15.43% 56.69%UPPALA 5260 637 411 226 12.11% 64.52%

SSA 75017 18295 12318 5977 24.39% 67.33%

BB Performance : April to December NLS Div. EXCHANGE Target

2013-14Gross BB Provision

BB Closures

Net BB provision

% Gross w.r.t. Target % Closure

1 TRIKKARIPUR 959 353 203 150 36.79% 57.51%2 NILESWAR 827 284 205 79 34.36% 72.18%3 KAYYUR 235 77 30 47 32.78% 38.96%4 PUTHUKUNNU 103 33 15 18 31.91% 45.45%5 UDUMBUNTHALA 275 79 43 36 28.74% 54.43%6 CHERUVATHUR 672 192 147 45 28.55% 76.56%7 BALAL 136 35 14 21 25.72% 40.00%8 CHEEMENI 307 77 32 45 25.09% 41.56%9 VALIYAPARAMBA 192 46 31 15 23.93% 67.39%

10 CHITTARIKKAL 347 81 29 52 23.37% 35.80%11 BEEMANADI 320 72 36 36 22.54% 50.00%12 THAIKADAPPURAM 292 63 37 26 21.59% 58.73%13 KADUMENI 202 41 20 21 20.33% 48.78%14 PADNE 411 82 70 12 19.97% 85.37%15 KALICHANADUKAM 173 33 20 13 19.03% 60.61%16 CHANADUKKAM 97 17 3 14 17.50% 17.65%17 MALOTH 227 39 15 24 17.18% 38.46%18 PARAPPA 286 48 18 30 16.77% 37.50%19 ACHIKKANAM 320 51 27 24 15.94% 52.94%20 PERUMBATTA 151 22 9 13 14.61% 40.91%21 KONNAKKAD 72 4 3 1 5.59% 75.00% DETNLS Total 6603 1729 1007 722 26.18% 58.24%

BROADBAND ORDERS PENDING as on 15th JANUARY 2014

NILESWARAM DIVISIONExchange <15 DAYS 16-30 DAYS >30 DAYS

ACHIKKANAM 1 0BALLAL 1 1 BEEMANADI 1 MALOTH 1 NILESHWAR 2 3 PUTHUKKUNU 1 THAIKADAPURAM 2

7 6 0

  NPC WORK ORDERs pending  

DIVISION

Pending TNF Total

0-7 Days

7-30 Days

1-3 Month

3-6 Month

6-9 Month

9-12 Month

1-2 Years

KASARAGOD 309 27 336 48 90 76 64 21 6 4DET TELLICHERRY 241 23 264 37 56 73 41 28 6 0DET KANNUR 226 24 250 25 38 54 47 55 7 0UPPALA 155 63 218 7 28 27 37 29 19 8CHERUKUNNU 167 20 187 13 45 47 38 23 1 0TALIPARAMBA 139 19 158 20 39 49 24 6 1 0

DEP TELLICHERRY 132 11 143 14 53 53 6 5 1 0MATTANNUR 96 36 132 31 35 18 11 1 0 0DEP KANNUR 119 5 124 19 48 23 28 1 0 0KANHANGAD 86 36 122 12 24 20 30 0 0 0PAYYANNUR 94 9 103 8 35 21 28 2 0 0

SREEKANDAPURAM

76 13 89 19 36 17 4 0 0 0NILESWAR 80 5 85 14 23 16 5 9 5 8

1920 291 2211 267 550 494 363 180 46 20

PENDING NPC Work Orders

Exchange Pending TNF Total0-7 Days

7-30 Days

1-3 Month

3-6 Month

6-9 Month

9-12 Month

1-2 Years

BEEMANADI 16 1 17 3 3 0 1 2 0 7PARAPPA 8 0 8 2 2 4 0 0 0 0PUTHUKUNNU 6 1 7 0 1 1 1 1 1 1MALOTH 6 0 6 2 3 0 0 0 1 0BALAL 3 0 3 0 0 3 0 0 0 0KALICHANADUKAM 3 0 3 0 2 1 0 0 0 0KONNAKKAD 2 0 2 1 1 0 0 0 0 0NILESWAR 9 1 10 0 3 2 0 4 0 0THAIKADAPPURAM 5 2 7 1 0 2 0 0 2 0ACHIKKANAM 4 0 4 1 3 0 0 0 0 0TRIKKARIPUR 10 0 10 2 2 1 2 2 1 0VALIYAPARAMBA 1 0 1 0 0 1 0 0 0 0UDUMBUNTHALA 1 0 1 0 0 0 1 0 0 0CHITTARIKKAL 2 0 2 1 1 0 0 0 0 0PERUMBATTA 1 0 1 0 1 0 0 0 0 0CHEEMENI 0 0 0 0 0 0 0 0 0 0CHANADUKKAM 0 0 0 0 0 0 0 0 0 0KADUMENI 0 0 0 0 0 0 0 0 0 0PADNE 3 0 3 1 1 1 0 0 0 0KAYYUR 0 0 0 0 0 0 0 0 0 0CHERUVATHUR 0 0 0 0 0 0 0 0 0 0

80 5 85 14 23 16 5 9 5 8

Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000) , Achieved = 58.74 % only

CSCs Franchisees TotalApril 9705 1184 10889May 9427 1295 10772June 10293 1483 11776July 12835 1768 14603

August 12167 1312 13479September 12372 1505 13877

October 12023 1793 13816November 11939 3199 15131December 14422 4592 19014

TOTAL 105183 18131 123357

DIVISION Wise SIM Activation ( April to December 2014 )

ACHIEVEMENT

Division

Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

KNR P 17634 13226 7204 6339 13543 102.40%SRK 15307 11480 7274 3130 10404 90.63%KNR T 15406 11555 6662 3722 10384 89.87%MTR 15207 11405 6786 3263 10049 88.11%TLY P 8173 6130 3120 1800 4920 80.27%PAY 15406 11555 5865 3015 8880 76.85%KZD 20758 15569 7445 4298 11743 75.43%UPL 9144 6858 2905 2116 5021 73.22%TMB 10014 7511 3534 1939 5473 72.87%TLY T 15206 11405 5104 2820 7924 69.48%KNG 14970 11228 5155 2621 7776 69.26%NLS 14022 10517 4256 2341 6597 62.73%CUU 7203 5402 1878 953 2831 52.40%

178450 133838 67188 38357 105545 78.86%

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT

CSCs Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

1 KANNUR PHONES 17634 13226 7204 6339 13543 102.40%2 SREEKANDAPURAM 8596 6447 4475 1885 6360 98.65%3 IRITTY CSR 7076 5307 3245 1585 4830 91.01%4 KANNUR T 15406 11555 6662 3722 10384 89.87%5 MATTANUR CSC 3861 2896 1508 1002 2510 86.68%6 CHERUPUZHA CSR 4255 3191 1922 843 2765 86.64%7 PERAVOOR CSR 4270 3203 2033 676 2709 84.59%8 THALASSERY CSR 6475 4856 2574 1345 3919 80.70%9 ALACODE CSR 6711 5033 2799 1245 4044 80.35%

10 MAHE CSR 1698 1274 546 455 1001 78.60%11 KASARGODE CSR 12325 9244 4656 2567 7223 78.14%12 UDUMA CSR 1553 1165 502 401 903 77.53%13 KUTHUPARAMBA 5579 4184 2033 1207 3240 77.43%14 CHERUVATHUR 5766 4325 2025 1316 3341 77.25%15 CHENGALA CSR 1663 1247 500 459 959 76.89%16 UPPALA CSR 3852 2889 1240 973 2213 76.61%

CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT

CSCs Target for 2013-14

Prop. Target ( April -

Dec )April -Sep Oct - Dec Total

(April - Dec) % Achieved

17 PAYYANUR CSR 8945 6709 3227 1894 5121 76.33%18 THALIPARAMBA 10014 7511 3534 1939 5473 72.87%19 PERDALA CSR 2981 2236 913 683 1596 71.39%20 KALANAD CSR 3452 2589 1170 678 1848 71.38%21 KANHANGAD CSR 10472 7854 3690 1814 5504 70.08%22 CSR MANJESHWAR 2311 1733 752 460 1212 69.93%23 MULLERIA CSR 3318 2489 1119 594 1713 68.84%24 THALASSERY CTO 6254 4691 2066 1111 3177 67.73%25 RAJAPURAM CSC 2945 2209 963 406 1369 61.98%26 MATHAMANGALAM 2206 1654 716 278 994 60.09%27 PANOOR CSR 3373 2530 1005 502 1507 59.57%28 NILESHWAR CSR 4345 3259 1272 478 1750 53.70%29 CHERUKUNNU CSR 7203 5402 1878 953 2831 52.40%30 BEEMANADI CSR 2074 1556 498 316 814 52.33%31 TRIKARIPUR CSC 1837 1378 461 231 692 50.23%

All CSCs 178450 133838 67188 38357 105545 78.86%

CDMA WLL in MATTANUR Division

1 ADAKKATHODE 7502 ARALAM 15003 EDOOR 7504 IRITTY 7505 KADAVATHUR 2506 KAKKAYANGAD 7507 KELAKAM 7508 KILIYANTHARA 7509 KOLAYAD 750

10 KOLOLAM 75011 KOTTIYOOR 75012 MATTANNUR 150013 PERAVOOR 75014 SIVAPURAM 150015 SIVAPURAM EAST 25016 ULIYIL 75017 VANIYAPPARA 750

14000

DIVISION EXCHANGE Site name Date1 Nileshwar Nileshwar Nileshwar 05-07-20132 Nileshwar Nileshwar Nileshwar TE 06-06-20133 Nileshwar Nileshwar TE Puthariyadukkam 17-07-20134 Nileshwar Nileshwar Padannekad 5 Cheruvathur Cheruvathur Cheruvathur 29-06-20136 Cheruvathur Padanne Padanne 29-06-20137 Cheruvathur Trikarpur Trikarpur 03-08-20138 Cheruvathur Cheemeni Cheemeni 25-06-20139 Cheruvathur Cheruvathur Cheruvathur Town 29-08-2013

10 Cheruvathur Thrikaripur Elambachi -TRK 03-08-201311 Cheruvathur Cheruvathur Peelikode 07-09-201312 Cheruvathur Udumbanthala Olavara 07-11-2013

Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following : Door to Door to approach in respect of professional Data Users. Mela in and around all Professional Colleges/ Institutions Mini Mela in all newly Commissioned 3G BTS Areas. New CUG among Commerce & Trade Community.                                  

 NEW 3G BTSs Commissioned During 2013 - 2014

 NEW 2G BTSs Commissioned During 2013 - 2014

Sl No Site Name DivisionLocal exchange

1 Alanthatta Cheruvathur Kayyur

2 Pallipara Cheruvathur CHEEMENI

3 Koyonkara Cheruvathur Trikaripur

New 2G Site Under Phase-VII Expansion : Tower Ready

SITE NAME DIVISION

1 Aiyrote NLS-CVU

2 Kanhiradukkam NLS-CVU

3 Chittarikkal2 NLS-CVU

4 Chervathur kolam NLS-CVU

5 Edayilliyakad NLS-CVU

Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT

SITE NAME DIV

EXCHANGE

LAND MARK

1 Moolapalli NLS nileshwar Near Moolapalli Rly route,Padnekkad-NLS town

2 Ozhinhavalap NLS taikadapuram eastt of Padnekkad 3 Plachikkara NLS beemanadi Plachikkara 4 Kottapuram NLS nileshwar kotapuram junction.5 Kalichamaram NLS puthukunnu Kalichamaram

6 Mallukkunnu CUV Chittarikkal Between Pulingome/ Palavayal and Thayeni

7Puthilott Cheruvathur CUV chervathur Puthilot

8 Kinarmukku CUV CHEEMENI Kinnaramukku Cheemeni

9 PelicodeVayal CUV chervathur Near Library CPIM office Pelikode

As on 16 - 01 - 2014DIVISION No. Of Faults Pending

for More than 7 DaysKANNUR P 60TELECHERY P 25TELECHERY T 45CHERUKUNNU 90PAYYANUR 15KANHANGAD 18KANNUR T 27UPPALA 168TALIPARAMBA 65KAZARGOD 129SRK 15MATTANUR 20NILESWER 39

SSA 716

Landline faults pending for more than 7 days.- 17/01/2014 22:16:52 Subdvn Exchange Booked date Phone No SDEEXTNLS ACHIKKANAM 07-01-2014 11:590467-2240390

1 09-01-2014 15:560467-2240605 2 10-01-2014 08:410467-2269601 3 NILESWAR 07-01-2014 16:340467-2282378 4 08-01-2014 11:290467-2280087 5 08-01-2014 14:490467-2283848 6 09-01-2014 10:520467-2282788 7 09-01-2014 19:380467-2281216 8 10-01-2014 10:370467-2280899 9 THAIKADAPPURAM 30-12-2013 15:570467-2287025

10 SDEG1CVU CHERUVATHUR 10-01-2014 17:260467-2262001 11 SDEGBDI BEEMANADI 08-01-2014 16:000467-2341162 12 MALOTH 01-01-2014 17:060467-2247278 13 02-01-2014 14:250467-2248236 14 05-01-2014 13:350467-2247493 15 07-01-2014 18:390467-2247534 16 PARAPPA 08-01-2014 20:540467-2254206 17 09-01-2014 07:260467-2254177 18 09-01-2014 17:250467-2254126 19 PUTHUKUNNU 26-12-2013 13:070467-2259165 20 28-12-2013 13:570467-2235949 21 31-12-2013 08:540467-2235075 22 03-01-2014 21:300467-2235406 23 04-01-2014 12:300467-2235022 24 05-01-2014 20:550467-2235712 25 06-01-2014 20:150467-2235228

L40andline faults pending for more than 7 days.- 17/01/2014 22:16:52

26 Subdvn Exchange Booked date Phone No27 SDEGTRK TRIKKARIPUR 31-12-2013 14:21 0467-2215110 28 31-12-2013 14:29 0467-2214043 29 31-12-2013 14:32 0467-2214366 30 01-01-2014 14:15 0467-2213271 31 04-01-2014 17:49 0467-2213254 32 05-01-2014 12:44 0467-2214811 33 06-01-2014 08:55 0467-2213408 34 07-01-2014 14:00 0467-2211528 35 07-01-2014 20:59 0467-2213507 36 UDUMBUNTHALA 04-01-2014 09:41 0467-2270241 37 07-01-2014 21:50 0467-2270432 38 08-01-2014 12:19 0467-2271383 39 10-01-2014 12:15 0467-2271011

No. Of Exchanges under Fault of Less Than 7 Days.

Division As on As on As on As on As on 13-12-2013 11-01-2014 27-12-2013 31-12-2013 11-01-2014

SKM 15 17 9 16 18MTR 13 12 9 13 9PAY 10 10 13 13 14

KNR T 4 5 10 6 8KNG 8 15 13 10 9NLS 11 9

CUU 3 2 5 4 8TLY T 3 5 3 6 10

KNR P 2 4 4 3 1TMB 2 2 3 4 6KZD 1 1 1 3 4UPL 0 2 0 2 1

TLY P 0 0 1 3 1

61 75 71 94 98

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013 As on 31-12-2013 As on 11-01-2014DET NLS ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM

BEEMANADI BEEMANADI KALICHANADUKAM KALICHANADUKAM

KADUMENI KADUMENI KADUMENI PERUMBATTA PERUMBATTA PERUMBATTA PERUMBATTA CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL

DETMTR IRITTY IRITTY IRITTY IRITTY IRITTY KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA ULIYIL ULIYIL ULIYIL ULIYIL ULIYIL ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD KELAKAM KELAKAM KELAKAM KELAKAM KELAKAM KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR POOLAKUTTY POOLAKUTTY POOLAKUTTY POOLAKUTTY

DETPAY KOROM DLC KOROM DLC KOROM DLC RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI THIRUMENI THIRUMENI THIRUMENI THIRUMENI PERUVAMBA PERUVAMBA PERUVAMBA PERUVAMBA PERINGOME PERINGOME PERINGOME PERINGOME KAKKARA KAKKARA KAKKARA ETTIKULAM ETTIKULAM ETTIKULAM ETTIKULAM KARIVELLUR KARIVELLUR KARIVELLUR KARIVELLUR MATHIL MATHIL MATHIL MATHIL PALAKODE PALAKODE PALAKODE PALAKODE RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI VELLUR VELLUR VELLUR VELLUR RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013 As on 31-12-2013 As on 11-01-2014DET NLS ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM ACHIKKANAM

KADUMENI KADUMENI KADUMENI PERUMBATTA PERUMBATTA PERUMBATTA PERUMBATTA CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL CHITTARIKKAL

DETMTR IRITTY IRITTY IRITTY IRITTY IRITTY KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA KILIYANTHARA ULIYIL ULIYIL ULIYIL ULIYIL ULIYIL ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD ADAKKATHOD KELAKAM KELAKAM KELAKAM KELAKAM KELAKAM KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR KOTTIYOOR POOLAKUTTY POOLAKUTTY POOLAKUTTY POOLAKUTTY

DETPAY KOROM DLC KOROM DLC KOROM DLC RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI RAJAGIRI THIRUMENI THIRUMENI THIRUMENI THIRUMENI PERUVAMBA PERUVAMBA PERUVAMBA PERUVAMBA PERINGOME PERINGOME PERINGOME PERINGOME KAKKARA KAKKARA KAKKARA ETTIKULAM ETTIKULAM ETTIKULAM ETTIKULAM KARIVELLUR KARIVELLUR KARIVELLUR KARIVELLUR MATHIL MATHIL MATHIL MATHIL PALAKODE PALAKODE PALAKODE PALAKODE RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI RAMANTHALI VELLUR VELLUR VELLUR VELLUR     RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC RMT NAVY DLC

Exchanges Which are almost consistently below 7 Days Fault Pendency

As on 13-12-2013 As on 17-12-2013 As on 27-12-2013As on 31-12-

2013As on 11-01-

2014

DETSKM ARANGAM ARANGAM ARANGAM ARANGAM

ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL ARIVILANJAPOYIL

PAISAKKARY PAISAKKARY PAISAKKARY PAISAKKARY

IRIKKUR IRIKKUR IRIKKUR IRIKKUR IRIKKUR

AICHERY AICHERY AICHERY AICHERY

PAYYAVOOR PAYYAVOOR PAYYAVOOR PAYYAVOOR

SREEKANDAPURAM

SREEKANDAPURAM

SREEKANDAPURAM

DETTLY MANGATTIDAM MANGATTIDAM MANGATTIDAM

DET TMB PATTUVAM PATTUVAM PATTUVAM PATTUVAM

CGMT’s direction for improving Quality of Services

Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers , based on ARPU.

Pending Faults are available in the Fault Management Module , 10.44.0.19/CGMT , TM wise with Class Wise / Duration wise. DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority. Faults should be cleared on Sundays & Holidays.

Repeat Complaints (LL+BB) Summary in Q3

SSA>= 5 times >= 10 times >= 20 times >= 30 times

Q2 Q3 Q2 Q3 Q2 Q3 Q2 Q3

ENK 2868 1110 103 51 - 2 - -

CNN 2077 603 64 25 4 - 1 -

CLT 1617 533 54 20 1 - - -

PTA 711 447 22 10 - - - -

TCR 970 431 29 14 1 - - -

KTM 928 369 13 9 - 1 - -

QLN 992 353 27 8 - - - -

TVM 1068 289 28 8 - 1 - -

ALP 774 283 20 11 - - - -

MRX 757 283 17 11 - - - -

PGT 506 178 6 6 - - - -

CIRCLE 13268 4879 383 173 6 4 1 0

LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans

Billing details for I Quarter Ending 30.06.2013 : Land LineClass No. Of Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.)

A 3684 3,67,10,843 3322B 7083 1,78,86,927 842C 1,14,998 17,95,11,935 520D 3,75,495 22,11,78,557 196E 3,67,485 25,42,88,462 231F 20,89,036 55,39,46,159 88

Total 2957781 1,26,35,22,883 142

Billing details for III Quarter Ending 30.12.2013 : Land LineClass No. Of Lines Billed Total Revenue Q3 ( Rs. ) ARPU (Rs.)

A 3672 4,06,09,537 3686B 7502 1,71,81,648 763C 1,17,533 17,86,25,303 507D 3,88,364 22,94,33,044 197E 3,75,309 27,52,66,212 244F 20,20,196 63,89,99,300 105

Total 2912576 1,38,01,15,043 158

LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans

Billing details for I Quarter Ending 30.06.2013 LL

Class No. Lines Billed Total Revenue Q1 ( Rs. ) ARPU ( Rs.)A 403 18,45,048 1526B 643 15,13,830 785C 24,184 3,89,29,000 537D 44,164 2,38,06,660 180E 41,505 2,86,28,446 230F 2,81,140 6,47,63,914 77

Total 3,92,039 15,94,86,898 136

Billing details for I Quarter Ending 31.12.2013 LLClass No. Of Lines Billed Total Revenue Q3 ( Rs. ) ARPU ( Rs.)

A 311 16,252,24 1742B 718 14,32,478 665C 13,694 1,81,05,669 441D 47,097 2,80,53,981 199E 50,457 3,87,98,248 256F 2,59242 8,03,85,885 103

Total 3,71,519 16,84,01,485 151

GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. )

TARGET

ACHIEVEMENT ACHIEVEMENT

DIV. 2013-14 Montly APRIL MAY JUNE JULY AUG SEP OCT NOV DEC APR -

DEC %

MTR 354 29.48 28.44 38.35 30.55 34.59 33.44 34.06 28.85 27.62 31.18 287.08 108.21%

CNN T 669 55.75 56.24 59.36 41.47 53.1 62.83 49.12 64.82 66.97 54.08 507.99 101.24%CNN P 407 33.94 31.88 35.72 31.62 35.29 36.44 33.37 35.28 30.05 31.41 301.06 98.56% KSZ 689 57.39 51.09 54.76 50.74 56.71 59.78 54.50 62.81 56.29 58.49 505.17 97.80% PAY 838 69.83 62.40 64.15 55.74 64.95 69.81 65.94 68.78 66.76 64.17 582.71 92.71%

TLY T 277 23.11 16.72 17.75 16.19 18.94 20.59 22.09 21.64 21.73 21.29 176.94 85.06%SKM 1052 87.64 72.98 83.12 78.52 82.56 77.46 68.61 66.94 64.88 75.05 670.12 84.96% KNG 368 30.65 26.65 25.33 21.92 25.3 27.28 23.70 26.11 23.99 26.44 226.72 82.18% TMB 366 30.52 22.30 26.44 26.16 27.57 26.52 23.75 22.89 24.14 19.85 219.62 79.95%CUU 123 10.27 6.14 7.62 9.45 9.96 9.73 9.22 7.04 7.23 6.69 73.08 79.05% NLS 641 53.42 39.06 40.34 36.95 40.01 42.49 41.62 40.18 40.01 43.88 364.53 75.83%UPL 332 27.70 18.47 19.94 17.93 20.06 20.81 18.57 20.45 20.14 20.45 176.82 70.93%

TLY P 206 17.19 10.48 10.45 10.17 11.98 13.12 11.56 11.24 10.87 13.25 103.12 66.67%

SSA 6323 527.9 442.8 483.3 427.4 481.0 500.3 456.1 477.0 460.7 466.2 4194.9 88.46%

Prepaid Revenue from CSCs of NILESWER Division

( Amount in Lakhs of Rupees )

Division CSC TARGET achievement %

(Whole Year) Apr- Dec 2013 Achievement

NLS

Cheruvathur 192 117.16 81.36%

Trikarpur 106 59.4 74.72%

Nileswer 127 62.82 65.95%

Beemanadi 50 23.57 62.85%

475 262.95 73.81%

Details of capturing of E-mail ID

SSA

As on 01.01.2014

No. of connectionsCustomers

Having Email Id

% of Customers

having Email Id

THRISSUR 321229 83802 26.09ERNAKULAM 415557 76679 18.45KOZHIKODE 252141 42594 16.89MALAPPURAM 241446 37173 15.40PATHANAMTHITTA 148884 14643 9.84

PALGHAT 147027 14354 9.76

KOTTAYAM 212054 16849 7.95

KOLLAM 240022 18787 7.83

TRIVANDRUM 282389 19238 6.81

KANNUR 360723 20974 5.81ALLEPPEY 194558 8346 4.29

Total 2816030 353439 12.55

E – mail Updation Pending : NLS

Exchange DELs Pending Percentage Class wise pending A B C D E/F

ACHIKKANAM  1336 1311 98.13 0 5 26 107 1173NILESWAR  4758 4413 92.75 5 32 296 930 3150THAIKADAPPURAM  1317 1282 97.34 1 2 43 210 1026CHERUVATHUR  3662 3428 93.61 4 15 152 499 2758KAYYUR  1316 1260 95.74 1 1 15 110 1133PADNE  1658 1612 97.23 1 0 62 193 1356BALAL  759 726 95.65 1 1 28 82 614BEEMANADI  1368 1329 97.15 2 1 21 123 1182KALICHANADUKAM  820 798 97.32 0 0 7 54 737KONNAKKAD  261 258 98.85 0 0 6 20 232MALOTH  892 856 95.96 0 1 15 84 756PARAPPA  1079 1059 98.15 2 2 15 90 950PUTHUKUNNU  588 566 96.26 2 0 13 65 486CHANADUKKAM  414 397 95.89 0 0 3 18 376CHEEMENI  1502 1431 95.27 1 2 11 128 1289CHITTARIKKAL  1564 1505 96.23 1 5 40 195 1264KADUMENI  843 803 95.26 0 2 6 56 739PERUMBATTA  733 721 98.36 0 0 5 44 672TRIKKARIPUR  5688 5482 96.38 3 9 176 804 4490UDUMBUNTHALA  1385 1343 96.97 0 1 23 149 1170VALIYAPARAMBA  859 837 97.44 0 1 9 75 752

32802 31417 95.78 24 80 972 4036 26305

Details of capturing of Mobile Numbers

SSA

As on 01.01.14

No. of connections Customers

Having Mobile Number

% of Customers

having Mobile Number

THRISSUR 321229 287104 89.38ERNAKULAM 415557 365850 88.04PATHANAMTHITTA 148884 122856 82.52KANNUR 360723 285702 79.20PALGHAT 147027 116156 79.00KOZHIKODE 252141 196131 77.79MALAPPURAM 241446 185201 76.70KOTTAYAM 212054 156408 73.76KOLLAM 240022 175957 73.31ALLEPPEY 194558 135402 69.59THIRUVANANTHAPURAM 282389 192276 68.09Total 2816030 2219043 78.80

Details of capturing of Mobile Numbers

DIVISION DELs Pending % Pendency

Class wise pending

A B C D E/F

KNR 27797 12149 43.71% 49 470 1972 3127 6531TLY P 25327 3347 13.22% 8 60 202 575 2502KNR T 27109 5288 19.51% 12 50 344 1106 3776CUU 29255 6631 22.67% 17 41 250 988 5335KNG 26623 5558 20.88% 4 27 290 640 4597KZD 27343 7891 28.86% 6 36 277 689 6883MTR 25122 5033 20.03% 10 26 190 511 4296NLS 32802 4741 14.45% 4 3 86 331 4317PAY 30969 4884 15.77% 4 51 278 722 3829SRK 22755 3618 15.90% 6 5 55 217 3335

TLY T 38267 5102 13.33% 11 18 151 590 4332TMB 23836 3094 12.98% 10 28 133 436 2487UPL 21674 2694 12.43% 1 10 48 111 2524

358879 70030 19.51% 142 825 4276 10043 54744

Details of capturing of Mobile Numbers

Exchange DELs Pending % Pendency

Class wise pending

A B C D E/F

BEEMANADI  1368 527 38.52% 0 1 15 43 468BALAL  759 239 31.49% 0 1 5 22 211KALICHANADUKAM  820 244 29.76% 0 0 2 19 223MALOTH  892 264 29.60% 0 0 6 22 236CHITTARIKKAL  1564 460 29.41% 0 0 3 27 430PARAPPA  1079 309 28.64% 1 0 5 18 285CHEEMENI  1502 368 24.50% 0 0 0 15 353PUTHUKUNNU  588 133 22.62% 0 0 1 11 121KONNAKKAD  261 47 18.01% 0 0 0 2 45KADUMENI  843 146 17.32% 0 0 0 5 141PADNE  1658 257 15.50% 0 0 6 16 235ACHIKKANAM  1336 198 14.82% 0 0 2 11 185CHERUVATHUR  3662 430 11.74% 2 0 17 47 364PERUMBATTA  733 81 11.05% 0 0 1 4 76CHANADUKKAM  414 40 9.66% 0 0 0 1 39KAYYUR  1316 122 9.27% 0 0 0 7 115TRIKKARIPUR  5688 384 6.75% 0 0 12 23 349NILESWAR  4758 318 6.68% 1 1 7 22 287UDUMBUNTHALA  1385 80 5.78% 0 0 1 7 72THAIKADAPPURAM  1317 71 5.39% 0 0 3 7 61VALIYAPARAMBA  859 23 2.68% 0 0 0 2 21

NLS 32802 4741 14.45% 4 3 86 331 4317

Percentage of Reconnection against OGB in Kerala Circle (As on 01.01.2014)

LANDLINE WORKING STATUS as on 16/01/2014

Total Landline working 358876

OG Barred due to Non- Payment 7677

IG Barred due to Non- Payment 294

Suspend Barred due to Non- Payment 25406

Total Disconnection 33377

Percentage Disconnection 9.30

Active Landline Connections 325499

LANDLINE WORKING STATUS (Division wise) as on 16/01/2014

Rank Division Total Landlines

OG barred - NP

IG barred - NP

Suspend - NP

Total Discn

% Disconn Active

1 DET KSZ 27343 892 46 3502 4440 16.24 22903

2 DET NLS 32802 935 84 3803 4822 14.70 27980

3 DET UPL 21674 759 0 2306 3065 14.14 18609

4 DET SKM 22755 587 1 2121 2709 11.91 20046

5 DET KNG 26623 658 39 2072 2769 10.40 23854

6 DET MTR 25121 739 4 1753 2496 9.94 22625

7 DET PAY 30968 383 11 2198 2592 8.37 28376

8 DET TMB 23836 550 5 1211 1766 7.41 22070

9 DET CUU 29255 531 25 1408 1964 6.71 27291

10 DEP KNR 27797 228 18 1511 1757 6.32 26040

11 DET TLY 38266 526 12 1881 2419 6.32 35847

12 DEP TLY 25327 384 24 889 1297 5.12 24030

13 DET CNN 27109 505 25 751 1281 4.73 25828

SSA Total 358876 7677 294 25406 33377 9.30 325499

LANDLINE WORKING STATUS (Exchange wise) as on 16/01/2014 - NILESWARAM Division

Div. Exchange Total DEL

OG barred - NP

IG barred - NP

Suspend - NP

Total Discn

% Disconn Active

NLS

KADUMENI 843 62 0 201 263 31.20 580KONNAKKAD 261 3 0 76 79 30.27 182CHANADUKKAM 414 38 0 85 123 29.71 291PERUMBATTA 733 5 2 152 159 21.69 574MALOTH 892 54 0 131 185 20.74 707PUTHUKUNNU 588 5 0 113 118 20.07 470BEEMANADI 1368 11 0 250 261 19.08 1107PADNE 1658 114 13 187 314 18.94 1344KALICHANADUKAM 820 67 2 83 152 18.54 668PARAPPA 1079 9 2 177 188 17.42 891ACHIKKANAM 1336 95 0 133 228 17.07 1108KAYYUR 1316 11 2 209 222 16.87 1094CHEEMENI 1502 17 0 235 252 16.78 1250CHITTARIKKAL 1564 6 0 244 250 15.98 1314THAIKADAPPURAM 1317 37 10 125 172 13.06 1145VALIYAPARAMBA 859 11 14 84 109 12.69 750BALAL 759 6 0 87 93 12.25 666CHERUVATHUR 3662 78 6 362 446 12.18 3216UDUMBUNTHALA 1385 51 5 110 166 11.99 1219TRIKKARIPUR 5688 174 11 441 626 11.01 5062NILESWAR 4758 81 17 318 416 8.74 4342Division Total 32802 935 84 3803 4822 14.70 27980

SSA Total 358876 7677 294 25406 33377 9.30 325499

BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE)

Division Total Land lines

Total Active Land lines

Total Broadband

ConnsBB Penetration DSLAM

Spare Cap

DET UPPALA 21674 18609 2623 12.10 2761DET THALASSERI 38266 35847 6191 16.18 2433DET KASARGOD 27343 22903 4667 17.07 3949DET KANHANGAD 26623 23854 4732 17.77 1948DET SREEKANDAPURAM 22755 20046 4153 18.25 2007DET TALIPARAMBA 23836 22070 4491 18.84 2685DET NILESWARAM 32802 27980 6269 19.11 3147DET MATTANUR 25121 22625 5166 20.56 1858DET PAYYANNUR 30968 28376 6990 22.57 3754DET CHERUKUNNU 29255 27291 6946 23.74 3398DET KANNUR 27109 25828 6731 24.83 3677DEP THALASSERI 25327 24030 6617 26.13 4303DEP KANNUR 27797 26040 9335 33.58 3391SSA Total 358876 325499 74911 20.87 39311

BROADBAND LOADING STATUS - as on 16/01/2014 (NILESWARAM Division)

Division Exchange Total Landlines

Total Active Landlines

Total Broadband Conns

BB Penetration

DSLAM Spare Cap

DET NLS

PERUMBATTA 733 574 78 10.64 138CHANADUKKAM 414 291 49 11.84 23KONNAKKAD 261 182 31 11.88 33VALIYAPARAMBA 859 750 105 12.22 63KALICHANADUKAM 820 668 106 12.93 62ACHIKKANAM 1336 1108 178 13.32 38PARAPPA 1079 891 151 13.99 65MALOTH 892 707 127 14.24 81UDUMBUNTHALA 1385 1219 205 14.80 3PADNE 1658 1344 247 14.90 233KADUMENI 843 580 126 14.95 18THAIKADAPPURAM 1317 1145 202 15.34 206BEEMANADI 1368 1107 225 16.45 111CHITTARIKKAL 1564 1314 282 18.03 86CHEEMENI 1502 1250 275 18.31 37KAYYUR 1316 1094 245 18.62 67TRIKKARIPUR 5688 5062 1153 20.27 287BALAL 759 666 154 20.29 38PUTHUKUNNU 588 470 125 21.26 67CHERUVATHUR 3662 3216 837 22.86 651

NILESWAR 4758 4342 1368 28.75 840DET NILESWARAM 32802 27980 6269 19.11 3147

SSA Total 358876 325499 74911 20.87 39311

GSM : Action Plan for IV th QUARETER i). Pre paid Sale through FRANCHISEEs will be ensured to be increased.

ii). Sale through existing DSAs/Shoppe will be ensured to be increased .

iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled . vi) .Sale of SIMs on very large scale with Special focus on MNP , through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions.

Best Monthly Achievement ( That was in Dec ) = 19014

Min. Target Set for JAN, FEB & MAR = 3 X 2000063

9. Very Active Involvement of Employees in GSM Prepaid Sale

182 Spouse/Children of Our Staff have been enrolled as DSAs.

Current Year Turn Out Through them : Rs.78 Lakhs.

       48 Employees do CTOPUP SALES under CSR Without

Commission.

64

Steps to be taken to increase Data RevenueSteps to be taken to increase Data Revenue

Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB .

Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB.

Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days

Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue.

Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs.

1.BROADBAND : Action Plan for IV th QUARETER

i). New BB Lead Generation in Low Penetration DSLAM Areas through

Mini Mela/ Road Show , with Prior IVRS Message , Press Release,

Distribution of notice , Prior Visit to Schools / Colleges / Govt & PSU

Offices / Private Companies / Temple / Masjid / Church nearer to the

DSLAM areas.

ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’

iii). Pace in provisioning New Broadband connections needs to be increased .

iv). Lower Plan BB Customers are required to be brought to Higher Plan.

v). Special Drive for bringing back Closed BB Connections. 66

2. Action Plans for Increasing Revenue in IV th Quarter

• Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans• Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA.• With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages• Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections • Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions.• Notices were issued to around 12000 closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use.• Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue • Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased

67

ERCS 2013-'14 - PERFORMANCE OF GROUPSSl. No. Group Target Points Points Achieved (%) Revenue (Rs)

1 DGM MKTG 31920 9620 30.14 20822002 DGM  FIN  20165 5571 27.63 11139503 DET     SKM  18480 4977 26.93 11148754 DET CNN 23800 6395 26.87 15726005 DET MTR 20160 4981 24.71 10542756 DET CUU 19320 4656 24.10 12620007 DET NLS 26040 6013 23.09 14828758 DET UPL 21000 4765 22.69 9739259 DET PAY 22120 4917 22.23 1087950

10 DEP KSZ 27440 5678 20.69 118017511 DET KNG 25760 4444 17.25 105277512 DET TLY 25480 4244 16.66 103580013 DET TMB 17640 2396 13.58 58125014 DEP KNR 18648 1878 10.07 51430015 DEP TLY 24080 2037 8.46 57655016 DGM A & P 35447 1872 5.28 402600

Total 377500 74444 19.72 17088100

ERCS - Product / Service Marketed

Product / Service Point No. of conns. Total Point

LL / PCO 1 176 176

Reconnection 1 45 45

New BB (<500) 1 78 78

New BB (>500) 3 770 2310

Mobile conns 1 1876 1876

MNP 2 604 1208

WiMAX 4 30 120

Data Card 2 11 22

DSA Regn 3 13 39

BB Plan change 2 64 128

OS dues colln 1 1 1

Staff C-Top-up 10 0 0

Total 6013

Sl. No. Name & Desgn Points 1 RAMASUBRAMANIAN K G,TTA 5132 RAJAN.T,JTO 4153 RAVI T P,TM 3754 NISANTH P,JTO 3595 PADMANABHAN.A,SR. TOA 3166 GANGADHARAN P,TM 2607 HARISANKAR S,JTO 2348 LAKSHMANAN M,SDE 2219 KARUNAKARAN V,TTA 215

10 SAHADEVAN.P.V,SS 17811 NARAYANAN.P.T,TM 17612 PAVITHRAN. K. V,SDE 17313 RAJAN.P,TM 17014 RAVEENDRAN.O.K,SDE 15715 VENUGOPALAN.C.V,JTO 13216 DAMODARAN.K,TM 11317 KRISHNAN A.V.,JTO 10418 MOHANAN.K.P,JTO 10319 DAMODARAN.K,TM 9520 BHASKARAN.V,TM 8921 CHANDRAN M K,TM 8622 KUNHIKANNAN V,TM 85

23 SUDHAKARAN O,TM 8224 KRISHNAN M T,TM 7825 BALAKRISHNAN M K,TM 7626 MATHEW.P.C,TM 7127 NARAYANAN NAMBEESAN. T.M.K,SDE 6928 SUBRAMANIAN T,TTA 6929 RAMESAN K V,TTA 5530 RAMACHANDRAN E V,TM 5431 JISHA T ,SR. TOA 4632 NARAYANAN M K,TTA 4433 RAGHAVAN P,TM 4134 SURESHKUMAR C.K,TM 4035 SREEJITH.E.K.,TM 4036 PADMANABHAN K P,TM 3937 SREENIVASAN P,TM 3938 YESODA P,SR. TOA 3639 SREEDHARAN P,TM 3440 GOPALAKRISHNAN A,TTA 3241 JAYAN M,TM 3242 JAYESH M P,JTO 2943 RAMACHNADRAN.E,TM 2744 KESAVAN M,TM 26

45 RAJU K,TM 2346 ANANDAKRISHNAN C P,TM 2347 DAMODARAN C,TM 2248 SEKHARAN.M,TTA 2049 AMBADIKUNHI V,TM 1750 BHASKARAN M ,TM 1651 NARAYANAN K K V,SR. TOA 1652 VIJAYAN P V,JTO 1653 VIJAYAN.C,SR. TOA 1654 MURALI.P,TM 1655 BALAKRISHNAN M ,SR. TOA 1456 RAJAN K III,TM 1457 VENU P ,TM 1258 KRISHNA NAIK.C,SDE 1159 RAMACHANDRAN E,TM 1160 RAJAN K V II,TM 1061 PRASANTHAN K,TTA 1062 RAJAN.P.V.,TM 963 RAMESHAN.M,TM 964 GOVINDAN K,TM 865 SAMBU S M,DE 766 CHANDRAN.K,TM 7

67 KRISHNAN.K.V.,TTA 768 VIJAYAN.M,TM 669 KRISHNAN K,TM 670 LAKSHMI E,SR. TOA 571 ABDUL AZEEZ A P,JTO 572 KRISHNAN NAIR.P,TM 573 JAYARAMAN M V,TM 574 SASIKUMAR . K,TM 575 KARUNAKARAN M,SR. TOA 576 BALAKRISHNAN.K.V.,TM 477 MOHANAN NAIR.P,TM 478 RAMAKRISHNAN P,SR. TOA 379 RADHAKRISHNAN.P.V,SR. TOA 380 LEJUMOL M K,SR. TOA 381 RANJITH K P,JTO 382 RAVI.C,TM 283 RAGHAVAN M 2,SDE 184 PURUSHOTHAMAN.A.V,SR. TOA 185 VENU.C,TM 186 BALAKRISHNAN E V,TM 187 SASIDHARAN.T.P.K,TM 188 HARIPRIYA R,TM 189 MOHANAN M A ,SR. TOA 1

67 KRISHNAN.K.V.,TTA 768 VIJAYAN.M,TM 669 KRISHNAN K,TM 670 LAKSHMI E,SR. TOA 571 ABDUL AZEEZ A P,JTO 572 KRISHNAN NAIR.P,TM 573 JAYARAMAN M V,TM 574 SASIKUMAR . K,TM 575 KARUNAKARAN M,SR. TOA 576 BALAKRISHNAN.K.V.,TM 477 MOHANAN NAIR.P,TM 478 RAMAKRISHNAN P,SR. TOA 379 RADHAKRISHNAN.P.V,SR. TOA 380 LEJUMOL M K,SR. TOA 381 RANJITH K P,JTO 382 RAVI.C,TM 283 RAGHAVAN M 2,SDE 184 PURUSHOTHAMAN.A.V,SR. TOA 185 VENU.C,TM 186 BALAKRISHNAN E V,TM 187 SASIDHARAN.T.P.K,TM 188 HARIPRIYA R,TM 189 MOHANAN M A ,SR. TOA 1

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