Meeting Users Expectations an Industry perspective A presentation by Sanjay Grover Informatics (I) Limited Objective of the workshop Bring together Users, Librarians and Publishers & Find their expectations of future library Various Perspectives of User expectations Librarians Perspective Provide all desired resources to users Provide all resources from a single page Library acts as a Purchaser, Archive and digital gateway to knowledge for a user. Right information to a user at right point of time from the right resources Organizer and caretaker of Information Resources in the library Users expectation Typical expectation of a digital library by a user include: Comprehensive include everything Accessible everything immediately available Immediate Gratification speed of response Followability of data seamless Ease of Use single interface Multiple Formats text, images, sound Users expect Simplicity Subject specific directions They dont understand library language like databases, e-resources, bibliography etc. Their approach is specific type of resource books, patents, thesis Industry Two types of players Content providers (Publishers) Technology Providers ( Services) They look at users expectations differently Content providers Relevant content to users Usage of the content Discoverability of content Service Provider How do users get to content Every content available to user in one page Library automation - webOPAC Concerns Based on a survey conducted by ProQuest, users have expressed the following concerns Lack of Awareness of library resources Concerns Based on a survey conducted by ProQuest, users have expressed the following concerns Lack of Awareness of library resources Difficulty navigating the library web site Concerns Based on a survey conducted by ProQuest, users have expressed the following concerns Lack of Awareness of library resources Difficulty navigating the library web site Confusion about the catalog search box and what it provides Concerns Based on a survey conducted by ProQuest, users have expressed the following concerns Lack of Awareness of library resources Difficulty navigating the library web site Confusion about the catalog search box and what it provides Authentication Barrier Survey conclusion We are making it too hard to discover the rich resources on which we spend increasingly scarce dollars. Our libraries often follow a design that has multiple display of resources and words that user does not understand. 1.For a user desperately trying to finish a paper at midnight what is the difference between e-journals of major publisher and INDEST- AICTE Our libraries often follow a design that has multiple display of resources and words that user does not understand. 1.For a user desperately trying to finish a paper at midnight what is the difference between e-journals of major publisher and INDEST- AICTE 2.Let us see the fate of JCCC the journal search gateway. Where it is hidden and even the student will not know what it is? Who knows what is JCCC and what purpose will this serve? Because library web sites often do not provide a clear and compelling place for research, users do what they know. Clear and compelling place to start Simple, Easy, Fast Although Simple, Some negatives Some opinions Fast & Campbell (2004) web searching is shaping user expectations of what an information retrieval system looks like, how it behaves and how to interact with it. Bell (2004) (Library users are now) people who want fast, easy access to unlimited, full-text content using interfaces that require no critical thought or evaluation Griffith and Brophy (2005) Students use of resources is now coloured by their experience with search engines, which in turn may lead to expectations that may not be realistic for different types of services. The physical Gateway to Knowledge LIBRARY Todays Digital Library ! The Researcher in a Institution Situation 1: Feel helpless Help! I do not know where to start for my project. Situation 2: Feel lost Like finding a needle in the haystack Situation 3: Feel dizzy Research for relevant materials for projects/assignments Situation 4: Feel excited How do we make the researcher .. The previous slide point to an important issue Discoverability This example reflects Digital Library in definition not followed. Discoverability is very difficult User is confused Content providers do not get the right exposures Multiple platforms, multiple search interface Let us look at some possible solutions! Courtesy : Libraries 2020: Imagining the library of the (not too distant) future by Pew Research Center's Internet & American Life Project on Jun 06, 2012Pew Research Center's Internet & American Life Project Courtesy : Libraries 2020: Imagining the library of the (not too distant) future by Pew Research Center's Internet & American Life Project on Jun 06, 2012Pew Research Center's Internet & American Life Project Courtesy : Libraries 2020: Imagining the library of the (not too distant) future by Pew Research Center's Internet & American Life Project on Jun 06, 2012Pew Research Center's Internet & American Life Project Courtesy : Libraries 2020: Imagining the library of the (not too distant) future by Pew Research Center's Internet & American Life Project on Jun 06, 2012Pew Research Center's Internet & American Life Project Courtesy : Libraries 2020: Imagining the library of the (not too distant) future by Pew Research Center's Internet & American Life Project on Jun 06, 2012Pew Research Center's Internet & American Life Project In Conclusion From the industry perspective users expectations need to be addressed by having a library which Inspires Wonder Discovery Connection Imagination Has simplicity Resilience Openness In conclusion Addressed inhibitors like Security Disorganization Lack of purpose Apathy Dead End Please understand user wants to DISCOVER his information based on his understanding. Understand the user and offer him the knowledge he wants Thank You Your Questions My Answers