Meet...Face Facts Research

A NEXT GENERATION FIELDWORK AGENCY

INTRODUCING:

2 I Introducing: A Next Generation Fieldwork Agency

FACE FACTS RESEARCH:FIELDWORK 2.0

FACE FACTS ARE THE BEST FIELDWORK PARTNER I HAVE WORKED WITH OVER 25 YEARS IN MARKET RESEARCH.

SINCE WORKING WITH THEM, IT’S BEEN HARD TO TELL WHERE MY INTERNAL TEAM END & FACE FACTS BEGIN.

Phil McCormickInsight Development Director, McCann Erickson

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TIRED OF LACKLUSTER FIELDWORK? LOOKING FOR A PARTNER TO INNOVATE WITH?

Look no further than Face Facts Research!

You won’t encounter ‘cookie-cutter’ researchers here, we’re a lively and individual bunch, hand selected by Face Facts’ Managing Director, Alison White.

We’re real people, with real experience, who really care about your project. We make a habit of going above and beyond the call of duty for our clients to ensure that the best possible results are always delivered.

As an MRS Company Partner, with the ISO 20252 accreditation to our name, you can rest assured that the Face Facts team have both the skills and professionalism to manage your project from start to finish.

At our core we’re a passionate, skilled and enthusiastic team, who want nothing more than to do a great job for the clients we love.

WE CAN’T WAIT FOR YOU TO BECOME ONE OF OUR VALUED CLIENTS.READ ON TO FIND OUT MORE ABOUT WHAT WE CAN DO FOR YOU...


We’ve got the solution you need: a virtual call centre.

Our 150 staff work from the comfort of their own homes. Set up online, and equipped with high end technology, they’re managed flexibly by our team of expert supervisors and project managers.

NOT HAPPY WITH YOUR EXISTING CALL CENTRE? LACK OF CALL QUALITY COSTING YOU TIME AND MONEY?END PRODUCT SUFFERING AS A RESULT?

CATI:A DIGITAL REVOLUTION

BUT WHAT DOES THAT MEAN FOR YOU?

HELLO!

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ATTRACTING & KEEPING TALENTED STAFFA more attractive working environment means we can bring you some of the most talented interviewers on offer. From Uni students, to ‘stay-at-home’ parents – your project rests in the hands of some seriously talented & personable folks.

“Look after people and they look after you” – We look after and empower our staff at every opportunity. It’s a culture that runs throughout Face Facts, and it’s all aimed at providing a premium service for you!

For you though, it all comes down to one simple equation...

NO BUILDING = LOW OVERHEADS

SIMPLE. QUALITY MAINTAINED, SAVINGS PASSED ON TO YOU.


ONLINE:A REFRESHING APPROACH

YOUR SURVEY...

Come to us.

If rapid turnaround, visually engaging surveys, and intelligently scripted questionnaires at a appetisingly competitive prices do it for you – try us out.

Unlike with panel providers, you can contact our expert scripting and online team direct, 24/7, saving you time and money as things just happen, well … quicker!

WANT TO INJECT SOME DYNAMISM INTO YOUR SURVEYS?LOOKING FOR A MORE COST EFFECTIVE ALTERNATIVE TO PANEL PROVIDERS?NOT SURE WHERE TO TURN?

HOW ELSE DO WE MAKE THE DIFFERENCE?

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PANEL PAIN,A THING OF THE PASTPanel providers are great… at providing panel. But even then, you need not go direct.

Our 100+ years of knowledge and experience means:

• Thebestpanel(s)chosentosuityourdemographictargets

• Nosuppliertiesmeansyourrespondentlistbuiltfroma combo of panels, guaranteeing you 100% completion

• YourprojectsareprotectedbyPanel Shield. It digitally fingerprints potential respondents to help you block those pesky professional respondents.

THE BEST POSSIBLE PRICES FOR YOU, EVERY TIME.

SERIOUSBUYINGPOWER + EVERY MAJOR

PANEL AT YOURFINGERTIPS

=

Here’s another simple equation for you…


FACE TO FACE & RECRUITMENT:PEOPLE FIRST, PEOPLE FOCUSED

Look no further.

Our Face to Face team have an impressive 40+ years experience combined. But they’re dedicated to keeping their approach fresh.

Thatexperiencebringsyouanationwidepoolofhighlytrainedinterviewers.ThedesiretokeepfreshmeansyoucanexpectinterviewerstouseTablets,Laptopsand Mobile devices to carry out surveys.

Thatmeansinstantuploadofdataforyou,andthecapacity to easily show video and images in any setting.

Rest assured, your Face to Face project is in the hands of some of the best interviewers around.

FED UP WITH BEING LET DOWN? NEED A FIELD TEAM WHO WON’T REST UNTIL THE JOB IS DONE?

NEED A LITTLE QUAL TOO?

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Whether you need to work online or offline, our crack team offer you access to their nationwide recruiter and moderator pool.

Whether you want to use a physical venue or an online platform, you benefit from our extensive knowledge and friendly working relationships with both – we select exactly what you need and then get the best price possible.

NEED RELIABLE, RIGOROUS RECRUITMENT?WANT QUAL FIELDWORK MANAGED WITHOUT A HITCH?

What can we offer?

OFFLINEGroup DiscussionWorkshopsASTs(accompaniedshoppingtrips)In Depth Interviews Family VisitsTriads

ONLINEGroupsCommunitiesBulletin BoardsDiariesIn Depth Interviews

MANAGEMENTHostessingBooking VenuesTranscriptionModeration

MANAGEMENTHosting on various platformsModerationHostessingLiveMonitoring

WANT TO KNOW MORE ABOUT ONLINE PLATFORM OPTIONS?INTERESTED IN OUR RECRUITMENT SPECIALITIES? JUST GIVE US A CALL!


ADDITIONAL SERVICES:THE ICING ON THE CAKE

We’ve got the solution you need: a virtual call centre-Data collected = done?

In our eyes that just doesn’t add up. Expect more throughout your project with us.

Need assistance with your questionnaire formatting and tab spec? Want to sharpen up your reports and presentations, but don’t have the time or access to designers?

Insight is best when the results hit home, and the impact is a lasting one – with that we can help.

SO YOU’VE SEEN OUR FACE TO FACE, ONLINE AND CATI WORK. YOU’VE EVEN SEEN OUR APPROACH TO QUAL RECRUITMENT. FOR MANY AGENCIES THIS IS THE END...

FIND OUT HOW WE HELP YOU BALANCE STYLE AND SUBSTANCE...

Q1 Q2 Q3

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1. QUESTIONNAIRE BOOTCAMP Assistance in building the perfect survey for your project

2. SMART TAB SPEC SOLUTIONS Our experts can save you time, taking tiresome table specifications off your hands

3. ACCESS ALL AREAS ANALYSIS Analyse your data, live, with access to askiavista

4. CHARTING TO GO Letussaveyoutimewithcustomcharting,puttogether on your behalf, to suit your needs

5. TRICKED OUT REPORTS Not a designer? Allow our creatives to sharpen up your client report.

6. COMMUNICATING INSIGHT | INFOGRAPHICS Communicate topline insight in an instant – your infographics, tailor made.

7. THE PERFECT PRESENTATION Fedupofpowerpoint?Thealternative?We’lluse innovative tools to make your presentation sing.

WE’VE GOT EVERYTHING YOU NEED TO TAKE YOUR PROJECT TO THE NEXT LEVEL

AND IT DOESN’T STOP THERE...NO MATTER WHICH ‘NEXT LEVEL’ SERVICE YOU CHOOSE YOU’LL GET STELLAR SERVICE WITHOUT FAIL, DAY IN, DAY OUT.


MEET THE SENIOR TEAM:CONSIDER OUR EXPERTS, YOUR EXPERTS

ALISON WHITE | MANAGING DIRECTORAlison is our fearless leader and all round great Scot! She knows Quant Research like the back of her hand and she’s always available to help our clients, day or night.

0113 237 9986 | [email protected]

CHLOE EMERSON | CATI MANAGERChloeisourCATImanagerextraordinaire!Fromtrainingourinterviewers to the highest standards, to ensuring that every call is flawless, this is the woman you want running your project.


JULIE GAUGHAN | OPERATIONS MANAGERJulie is the ultimate multi-tasker, which makes her the perfect Ops

Manager. Nothing slips through the net on her watch, so you can be sure that your project is in safe hands.


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JACKIE SKILLINGTON | FIELD MANAGERWith a field network like no other, there’s not a lot Jackie can’t do for you when it comes to Face to Face. Hall tests, exit interviews, in-home placements… ...you name it, Jackie can do it.


JO HUGHES | DATA MANAGERPart woman part machine, Jo eats data for breakfast! From managing your complex trackers, to dissecting your data with withering precision, Jo’s got you covered.


STEVEN BURTON | SCRIPTING MANAGERSteve is our scripting pro. Unlike with a lot of agencies, he’s

available to you direct, to ensure you’re always 100% happy with what we put into field.



MY PROMISE TO YOU

Hopefully we’ll have given you that feeling already, in our emails and in this pack – here’s a few final reasons why we’ll make the above happen!

The thing about me is… I work hard to look after you. It’s a culture I’ve built within Face Facts from top to bottom, which means my team care as much as I do.

I promise that we’ll seem like an extension of your team: it doesn’t matter that your office (or our office, for that matter)is closed, if you need work done and deadlines met, just call! Few companies would dare offer 24 hour service, because they know they can’t and probably don’t want to do it. But we will and we do!

After hours? Weekends? We’re here for you. And we always will be - look forward to meeting you soon!

Kind Regards,

Alison WhiteManaging Director, Face Facts Research

EXPECT US TO… Exceed expectations

Match high quality with low cost

Provide outsource that feels in house

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For over three years now, Face Facts have provided me with a very reliable and cost-effective service. I’m proud to say that I was their first ever client, and I’m certain that I will continue to use them for as long as I can keep going!

Having worked with them from the beginning, it’s been great to see them grow; they’ve gone from strength to strength and never lost that entrepreneurial hunger.

As dedicated research professionals, they take the trouble to really understand what your project is about, add real value and have always been a pleasure to work with.

Euan RamsayDirector, ShoreConsult Ltd

A FINAL WORD FROM EUAN JUST ONE OF OUR AMAZING CLIENTS


Face Facts Research:27 Harrogate Road,Chapel Allerton, Leeds,West Yorkshire, LS7 3PD,United Kingdom

0113 237 4759

[email protected]

www.facefactsresearch.com

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Meet...Face Facts Research