1) Work SystemsMEDRADs work system is designed to optimize
achievement of itsGoals by bilding on e!isting core competencies
and identifying necompetencies throgh the Strategic "lanning
"rocess #S""$%
Voice of Customer (VOC)
MEDRAD determines the key re&irements for vale creation
procethrogh '()%
Emergency Response Plan (ERP)
ER" de*nes how each type of disaster or emergency shold be
ma
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Contd
!) Work Processes MEDRAD designs and innovates its work
processes to meet and e!
and Drg Administration ,ality System Reglation #,SR$
he MEDRAD &ality system establishes process ownership and a
pframework that allows each bsiness and fnction to de*ne its
pro
-he processes are designed to provide end.to.end cstomer
sppcoverage throghot prodct life cycles%
(verall costs of MEDRAD/s work processes are controlled throgh
Strategic "lanning "rocess #S""$
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"usiness Results
0$ MEDRAD tracks a nmber of key metrics that measre the fl*lment
of cneeds1 inclding on.time shipments and prodct &ality%
2$ MEDRAD ses the 3"S #3et "romoter Score$ srvey to measre the
e4ecrelationship.bilding and engagement across the lifecycle1
tracking the perpromoters%
5$ G"-6 #Great "laces -o 6ork$ reslts relating to safety1
work7life balance1working environment shows positive reslts and
trends de to programs reemployee health1 safety1 and wellness%
8$ MEDRADs societal responsibilities in the form of corporate
donations wepercentage higher than the benchmark%
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Suggestions
0$ MEDRAD as award recipient mst stick and commit themselto
relent in their focs and gidance principles on &ality ass
2$ :siness "erformance ,ality E!cellence achievement is
bodeterminative and commitment of e4orts%
5$ -hey mst keep their systems in tack to ensre
continosimprovement in overall performance in delivering prodcts
and
