Medicines Management Network Training & Development Prospectus

www.mmnetwork.nhs.uk

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Room 244 – 2nd Floor

Preston Business Centre Watling Street Road

Fulwood Preston PR2 8DY


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The NHS Northwest Medicines Management Network provides leadership, assistance and advice on all aspects of medicines management related to NHS healthcare provision. We were established in 2002 by the current Director and have now grown to include expertise from a variety of backgrounds, the majority of the team has over 20 years experience of working in the NHS, with specific expertise of working with partner organisations. We operate to a defined work programme that is set in collaboration with each of our networks and our partner organisations.

As a Network we are committed to the training and development needs of our partner organisations and deliver a range of both clinical and non-clinical workshops/courses that are both accredited and non-accredited.

We pride ourselves on the development and delivery of Management and Leadership training delivered through our bespoke Leading Change Programme/Development Centre.

Whilst we have an extensive portfolio of training available, we are always looking to update and improve this provision, therefore should you have any suggestions for its improvement or of a training need then please contact Lis Williams our Training and Events Co-ordinator on 01772 647078 or [email protected]

Best Wishes,

Director


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NHS Northwest Medicines Management Network

Medicines Awareness

• Medicines Awareness Training Series

Practical Administration

• Practical Administration Training Series

Who Do You Care For

• Who Do You Care For Series

Learning and Development

• Learning and Development


4

Index

Medicines Awareness Training Series (In-house training)

Medicines Awareness and Administration Medicines Awareness for Care Commissioners in a Domiciliary Setting Medicines in Care Homes – for Care Home Managers Medicines in Care Homes – for Staff Awareness and Prevention of Falls in Older People

Additional information on the above courses can be found at the end of this training series.

Practical Administration Training Series (In-house training)

Practical Administration in a Primary Care Setting Practical Administration in a Secondary Care Setting Practical Administration of Injectable Medicines

Additional information on the above courses can be found at the end of this training series.

Who Do You Care For Series (In-house training)

Demystifying Dementia (this learning pack will be available from September 2009)

ACCRED

ITED


5

Index (Cont)

Learning and Development (held at Preston Business Centre)

Basic ePACT Training Advanced ePACT Training A Guide to Finding Information on the Internet Development Centre/Leading Change Programme Advanced Respiratory Clinical Examination Skills Cardiovascular Clinical Examination Skills Clinical Examination of the Abdominal Root cause Facilitation Skills Communication Skills Change Management Presentation Skills Presenting with Passion Effective Negotiation Skills Advanced Effective Negotiation Skills Chairperson Skills Avoiding Conflict – Honesty, Clarity and Mutual Respect Developing your Organisational Ability Do you know how NHS Finance works? Appraisals Spinning plates – Workload, time Management & prioritisation Performance Management Time Management Managing Change Developing Strategic leadership Interviewing Skills Handling difficult people and difficult situations

Training – follow this link for details regarding delivery of training Accredited Learning Pack – follow this link to purchase details

Terms and Conditions: these can be found at the end of this booklet

Pricing: is dependent upon the course length and programme, for further details please contact our Training and Events Co-ordinator: Lis Williams on 01772 647078 or email [email protected]

CERTIFICATE O

F ATTEN

DA

NCE G

IVEN


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Medicines Awareness for Care Commissioners in a Domiciliary Setting (Accredited)

This accredited learning package is aimed at social services care commissioners

Aim: This course has been specifically developed for Social Services Care Commissioners. Experienced social workers have been consulted during its development. Accredited by the University of Central Lancashire, the course has been designed to fill a knowledge gap around the effective commissioning of medicines support for older people and vulnerable adults in their own homes.

Booking arrangements: If you would like to register for this accredited training session, please contact Lis Williams

01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: 4-5 hours (half-day)

Medicines A

wareness for Care Com

missioners in a D

omiciliary

Setting (Accredited)

Learning outcomes: To enable all staff in Adult Services to:

• Increase awareness around medicines • Consider safety issues • Reduce risk • Equip social workers and related staff groups to be

able to assess the medicines needs of older and vulnerable people

• Enable more effective commissioning of appropriate support e.g. CSCI (CQC) Levels 1 and 2

• Raise awareness of what needs to be in place before medicines are administered

• Refer to the appropriate person within the healthcare team

Who should attend:

• Social workers

Community care workers and review officers in;

• ICAS Older Peoples Teams • Community Mental Health Teams for Older People • Intermediate Care • Physical and Learning Disability Teams who are

commissioning care for clients within a domiciliary/home care setting

Training session: In order to ensure that our training has raised the delegates levels of awareness and understanding, they carry out, prior to and following completion of the training session, a self-assessment questionnaire. These anonymised scores are collected by the tutor and returned to the NHS Northwest Medicines Management Network to complete Quality Assurance controls, governed by our accreditation with the University of Central Lancashire.

This course is accredited by the University of Central Lancashire.

Each delegate will receive an accredited Certificate on completion of this course.

Please note: NMMN has a cohort of experienced trainers who are very skilled in delivering their training. If you require training in-house, this can be arranged.

Prices are available on request


7

Medicines Awareness and Administration (Accredited)

This accredited learning package is aimed at domiciliary and residential care staff

Aim:

• Increase awareness around medicines • Consider safety issues • Reduce risk • Equip carers and others to be able to give general

support with medicines • Raise awareness of what needs to be in place

before medicines are administered • Referral to the appropriate person within the

healthcare team


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 17th September & 9th November 2009 Duration: 10am-4pm Registered agencies that attend the courses advertised on the Lancashire Workforce Development Partnership (LWDP) website, and meet the criterion for funding, can be reimbursed for their training costs. Agencies to contact LWDP direct for further information. This learning pack can be purchased for self-delivery, please refer to Page 47.

Medicines A

wareness and A

dministration (A

ccredited)

Learning outcomes: By the end of this training session each delegate should be able to:

• Identify differences between a medicine and a drug and list their reasons for use

• Understand how medicines are named and classified

• Be able to order repeat medicines from the surgery and store medicines appropriately in the home

• Identify the key factors that are important when taking medicines correctly and safely

• List different types of preparations and routes of administration

• Be aware of the different levels of support and how they apply in practice

Medication Training: All our training packages equip the delegates with the knowledge to:

• Support the independence of older/vulnerable people around medicines taking

• Reduce medicines risk • Develop appropriate referral pathways • Improve their work based skills






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Medicines in Care Homes – for Care Home Managers (Accredited)

Aim: This course has been specifically developed for Care Home Managers and Senior Care Home staff and will update and refresh the knowledge and skills in all areas of medicines management to meet the requirements of the Care Quality Commission. Aim:

• Increase awareness around medicines • Consider safety issues • Reduce risk • Equip carers to be able to administer medicines

safely • Raise awareness of what needs to be in place

before medicines are administered


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 28th October 2009 5th November 2009 16th December 2009 Duration: 9.30am–4pm

Medicines in Care H

omes – for Care H

ome M

anagers (Accredited)


• Understand the policies and procedures required to be used and be in place within Care Homes

• Identify different aspects of medicines management • Demonstrate awareness of medicines in Care Homes • Demonstrate the importance of nutrition for residents in

Care Homes • Demonstrate awareness of issues around appropriate

storage of medicines in Care Homes • Understand the skills and training required to be given

to Care Home Workers involved with the administration of medicines

Medication Training: Our training meets the Care Homes Regulations 2001 and National minimum standards for Care Homes (CSCI September 2008). In addition, it also meets Skills for Care Knowledge and Skills set. Training session: In order to ensure that our training has raised the delegates levels of awareness and understanding, they carry out, prior to and following completion of the training session, a self‐assessment questionnaire. These anonymised scores are collected by the tutor and returned to the NHS Northwest Medicines Management Network to complete Quality Assurance controls, governed by our accreditation with the University of Central Lancashire.






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Medicines in Care Homes – for Staff (Accredited)

Aim: This course has been specifically developed for Care Home Staff and will increase the knowledge and skills of Care Home staff in all areas of medicines management. Aim:

• Increase awareness around medicines and policies and procedures

• Consider safety issues • Reduce risk • Equip carers to be able to administer medicines safely • Raise awareness of what needs to be in place before

medicines are administered • Refer to the appropriate person within the healthcare

team


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 13th January 2010 10th February 2010 10th March 2010 Duration: 9.30am-4pm

This learning pack can be purchased for self-delivery, please refer to Page 47.

Medicines in Care H

omes – for Staff (A

ccredited)


• Have a basic understanding of policies and procedures and how they should be implemented

• Be aware of the different levels of support and how they apply in practice

• Identify differences between a medicine and a drug and list their reasons for use

• Understand how medicines are named and classified • Demonstrate awareness of medicines in Care Homes in

relation to ordering, receiving and storage • Identify the key factors that are important when

administering medicines in a correct and safe manner • Understand and be able to demonstrate the correct use

of and be able to interpret Medication Administration Records (MAR Carts)

• Demonstrate awareness of issues around appropriate storage of medicines in Care Homes

• Demonstrate the importance of nutrition for residents in Care Homes

Medication Training: Our training meets the Care Homes Regulations 2001 and National minimum standards for Care Homes (CSCI September 2008). In addition, it also meets Skills for Care Knowledge and Skills set. Training session: In order to ensure that our training has raised the delegates levels of awareness and understanding, they carry out, prior to and following completion of the training session, a self‐assessment questionnaire. These anonymised scores are collected by the tutor and returned to the NHS Northwest Medicines Management Network to complete Quality Assurance controls, governed by our accreditation with the University of Central Lancashire.






10

Awareness and Prevention of Falls in Older People (Accredited)

Aim: This learning pack aims to provide a holistic approach to falls prevention, by raising awareness about falls; the aim is to reduce the number and severity of injuries caused by falls in older people.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 12th October 2009 3rd February 2009 Duration: 10am-4pm This learning pack can be purchased for self-delivery, please refer to Page 36

Aw

areness and Prevention of Falls in Older people (A

ccredited)


• Recognise how falls education and prevention strategies fit into the government’s current health agenda

• List risk factors that can contribute to a fall and prevention strategies that can be implemented

• Understand how falls can affect patients physical and psychological health, lifestyle and general well being

• Identify different factors that have the potential to cause falls and injury amongst older people







11

Training Sessions

In order to ensure that our training has raised the delegates levels of awareness and understanding, they carry out, prior to and following completion of the training session, a self-assessment questionnaire. These anonymised scores are collected by the tutor and returned to the Medicines Management Network NW to complete our Quality Assurance controls, governed by our accreditation with the University of Central Lancashire.

Target Group

All staff groups who are involved in the administration of medicines to vulnerable patients/client groups within a domiciliary/home care setting.

Course Material

Each delegate will be provided with a ring-bound workbook that provides:

Copies of each training slide

Information leaflets Medicines and Drugs Administering Medications via a PEG General Advice for Carers Awareness and Prevention of Falls in Older People

Q&A How to use Buccal and Sublingual tablets Cranberry and Grapefruit juice (interactions with

medicines) Creams, ointments and lotions information leaflets

and how to use topical preparations How to use eye drops How to use eye ointments Details on generic and branded medicines How to use ear drops How to use a metered-dose inhaler correctly How to use nasal sprays, pumps or inhalers How to use nose drops How to use a skin patch How to use oral liquid syringe

Guidance materials

Bookmarks Pocket guide to support domiciliary care providers Hand washing leaflet “Do you help someone with medicines”

Additional Information on the Medicines Awareness Training Series


12

Medication Training

All our training packages equip the students with the knowledge to:

support the independence of older people/vulnerable people around medicines taking

reduce medicines risk develop appropriate referral pathways improve their work based skills

As an NHS organisation, NHS Northwest Medicines Management Network ensures that all training packages, advice and support provided is governed by and adheres to:

The Medicines Act 1968 The Royal Pharmaceutical Society of Great Britain

(RPSGB) Commission for Social Care Inspection (CSCI) Healthcare Commission (HCC) NICE Guidance Controlled Drug Regulations Health Act 2006 Pharmaceutical Services Negotiating Committee (PSNC) Skills for Care Skills for Health Disability Discrimination Act 1995 – extended 2005

Additional Information on the Medicines Awareness Training Series (Cont)


13

Practical Administration of Medicines in a Primary Care Setting (Accredited)

Aim: When the needs of vulnerable and older adults mean that care workers must administer medicines, training in safe handling of medicines is crucial. The employer should provide a training package that will meet both the needs of the care workers/health professionals and their service users/clients/patients. The responsibility of the care worker/health professional is to ensure that medicines are only administered to the person for whom they are prescribed, given in the right dose, at the right time by the right route, under a legal duty of care. This training is intended for anyone taking full responsibility for administering medicines i.e. carers choosing the medicines on behalf of their clients/patients. The course offers delegates an opportunity to participate and be assessed in the practical application of medicines administration within a safe environment. Each delegate will complete a series of practical tasks during the session that will be recorded within their delegate work book. Delegates will be advised to discuss their work book and learning outcomes with their manager. Delegates who have completed this course will be able to offer effective delivery of quality medicines support to vulnerable adults within their own homes following appropriate competency assessment by the employing organisation. This practical course builds on the Medicines Awareness and Administration training package. The two training sessions together, which take a full day, provide initial basic training on administering medicines. The training session does not cover how to administer medication that is given by invasive techniques (known as level 3).

Booking arrangements: For information on new training dates, please contact Lis Williams

01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 2nd October 2009 27th November 2009 Duration:10am-4pm

Practical Adm

inistration of Medicines in a Prim

ary Care Setting (A

ccredited)

Learning outcomes: By the end of this training session each delegate will know the:

• Practical steps required when administering medicines

correctly and safely • Understand the different levels of CSCI (CQC) support

and how they apply in practice • Be aware of the skills required to administer medicines

to others • Consider safety issues • Reduce risk • Raise awareness of what needs to be in place before

medicines are administered • Equip carers and others to be able to administer

medicines safely • Train carers to record medicines correctly • Refer to the appropriate person within the healthcare

team

Method NHS trainer led, practical sessions and exercises that cover; MAR chart completion, hand washing techniques, oral, liquid, buccal, sublingual medicines, creams, ointments and patches. Delivered through group exercises/activities both practically and by PowerPoint presentation by the tutor.






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Practical Administration in a Secondary Care Setting (Accredited)

Aim: This course has been specifically developed to meet the needs of auxiliary nurses, assistant practitioners and student nurses, who are involved in all aspects of medicines support. Developed by NHS medicines management professionals and accredited by the University of Central Lancashire, the course offers delegates an opportunity to participate and be assessed in the practical application of medicines administration within a safe environment. Each delegate will complete a series of practical tasks during the session, each task will be recorded within the delegate work book and delegates will be advised to discuss their learning and their work book with their manager. Delegates who have completed this course will be able to offer effective delivery of quality medicines support to vulnerable adults in a secondary care setting (Acute Trusts, Mental Health Trusts etc) following appropriate competency assessment by the employing organisation. This course has been developed specifically for all staff groups who are involved in medicines support for patients in a secondary care setting. The course offers an opportunity to develop practical skills knowledge and abilities as well as raising levels of knowledge, awareness and understanding of medicines risk. The training session does not cover how to administer medication that is given by invasive techniques (known as level 3).


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: 4-5 hours (half-day)

Practical Adm

inistration of Medicines in a Secondary Care Setting

(Accredited)

Learning outcomes: By the end of this training session each delegate will know the following:

• Increase general awareness about medicines • Consider safety issues • Reduce risk • Awareness of what levels of support are being delivered • Raise awareness of what needs to be in place before

medicines are administered • Equip auxiliary nurses, assistant practitioners, student nurses

to be able to administer medicines safely • Ensure medicines are recorded correctly • Raise awareness of what needs to be in place before

medicines are administered • Refer to the appropriate person within the ward or unit • Demonstrate the ability to empower individuals taking

medicines in a secondary care setting • Understand how best to support individuals taking medicines

safely in a secondary care setting • Be aware of legislation relating to medicines • Identify the key factors that are important when taking

medicines correctly and safely • Demonstrates practical steps required when administering

medicines correctly and safely • Be aware of the skills required to administer medicines to

others Method NHS Trainer Led, practical sessions including( Prescription charts / drug boards, hand washing techniques, oral medicines, drops, creams, ointments, liquids, patches, buccal, sublingual medicines) individual and group activities supported by PowerPoint presentation.






15

Practical Administration of Injectable Medicines (Accredited)

Aim: To provide an educational package that gives an awareness of injection administration, prior to local organisations competency assessments and to raise patient safety and quality standards for Injectable medications. The course itself is split into 7 individual components, each with its own aims and learning outcomes.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 15th September 2009 12th October 2009 23rd October 2009 Duration: Two full days

Practical Adm

inistration of Injectable Medicines (A

ccredited)

Learning outcomes: By the end of this training session each delegate will know the:

Component 1: Immunology, Anatomy and Physiology

• To have a simple understanding of the anatomy of the arm and altered physiology post injection

• To have a simple understanding of the basic concepts of immunology in relation to vaccination

Component 2: Risk Groups and Criteria for Immunisation

• To understand the criteria for inclusion and exclusion of individuals for receipt of injections

Component 3: Documentation

• To understand the importance of correct accurate documentation and record keeping

• To be able to correctly use documentation in relation to administration of injections

Component 4: Consent

• To understand the principles of obtaining valid consent Component 5: Infection Control

• To understand and demonstrate in practice the principles of maintaining effective infection control

Component 6: Vaccination and Injection Techniques

• To competently administer injections in a safe environment following agreed local practice protocols

Component 7: Anaphylaxis and Resuscitation

• To be able to recognise anaphylaxis, faints and take appropriate action

• To have simulated practice using current national resuscitation protocols

Timetable: it is envisaged that this course will run over two full days, with assessment undertaken on the second day. The 20 practical assessments performed by the delegates within his/her place of work under their mentor, will take place after the awareness course and must be completed within 6 months. In each of the two days, the theoretical learning will take place mainly in the morning, with the practical session in the afternoon. Assessment Strategy:

• Theoretical assessment (written exam, MCQ ) • Practical assessment (OSCE, demonstration) • Ongoing assessment (mentor/supervisor assessments)






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Training Sessions

In order to ensure that our training has raised the delegates levels of awareness and understanding, they carry out, prior to and following completion of the training session, a self-assessment questionnaire. These anonymised scores are collected by the tutor and returned to the Medicines Management Network NW to complete our Quality Assurance controls, governed by our accreditation with the University of Central Lancashire.

Target Group

All staff groups who are involved in the administration of medicines to vulnerable patients/client groups within a domiciliary/home care setting/secondary care setting.

Course Material

Each delegate will be provided with a ring-bound work book that provides:

Copies of each training slide Information leaflets

Medicines and Drugs Administering Medications via a PEG General Advice for Carers Awareness and Prevention of Falls in Older People

Q&A How to use Buccal and Sublingual tablets Cranberry and Grapefruit juice (interactions with

medicines) Creams, ointments and lotions information leaflets

and how to use topical preparations How to use eye drops How to use eye ointments Details on generic and branded medicines How to use ear drops How to use a metered-dose inhaler correctly How to use nasal sprays, pumps or inhalers How to use nose drops How to use a skin patch How to use oral liquid syringe

Guidance materials Bookmarks Pocket guide to support domiciliary care providers Hand washing leaflet “Do you help someone with medicines”

Additional Information on the Practical Administration Training Series


17

Medication Training

All our training packages equip the students with the knowledge to:

support the independence of older people/vulnerable people around medicines taking

reduce medicines risk develop appropriate referral pathways improve their work based skills

As an NHS organisation, NHS Northwest Medicines Management Network ensures that all training packages, advice and support provided is governed by and adheres to:

The Medicines Act 1968 The Royal Pharmaceutical Society of Great Britain

(RPSGB) Commission for Social Care Inspection (CSCI) Healthcare Commission (HCC) NICE Guidance Controlled Drug Regulations Health Act 2006 Pharmaceutical Services Negotiating Committee

(PSNC) Skills for Care Skills for Health Disability Discrimination Act 1995 – extended 2005

Additional Information on the Practical Administration Training Series (Cont)


18

Demystifying Dementia

Aim: This learning pack will enable voluntary/paid care workers and health and social care professionals to increase awareness and understanding of Dementia and encourage confidence in assisting and supporting those living with Dementia. With the ultimate aim of improving quality of care for Dementia sufferers. The content is informed by the NICE clinical guidelines on Dementia and the Skills for Care Knowledge Set for Dementia, with the training aims being identical to those of the forthcoming National Dementia Strategy due to be launched in the Autumn of 2009 by the DH. Those being:

• To improve awareness • Encourage early diagnosis and intervention • Improve the quality of care

Booking arrangements: If you would like to register for this event, please contact Lis Williams

01772 647078 mail

to:[email protected] Please note places are limited to 7 delegates per session All course bookings will be confirmed to participants by email Date: 26th October 2009 26th November 2009 16th February 2009 Duration: 10am-4pm

Dem

ystifying Dem

entia

Objectives: By the end of this workshop, participants will be able to:

• Demonstrate increased knowledge, awareness and understanding of Dementia in line with the forthcoming National Dementia Strategy

• Appreciate the importance and consequences of early diagnosis and the range of holistic treatments available for those affected

• Exhibit better communication skills and coping behaviours that should translate into enhanced quality of care for those persons in their care with Dementia

Learning Outcomes that reflect the Skills for Care Knowledge Set for Dementia:

• Understand the definition of Dementia, the most common types and causes

• Appreciate the importance of diagnosis and implications for support and care of the individual

• Understand what is meant by person-centred care • Recognise the importance of maintaining the good health

and well-being of the individual with Dementia • Become familiar with the different activities, therapies

and medication used in Dementia • Know how to improve communication with those

affected by Dementia • Understand local adult protection policy and procedures,

including what to do if they have concerns • Understand the roles of staff and agencies involved in

care and how they should ideally work together. Target audience: All staff groups who are involved in offering general support or the administration of medicines to vulnerable clients with Dementia within a domiciliary/home care setting.






19

Basic ePACT Training

Aim: This one day course is designed for members of the Medicines Management Team involved in producing prescribing information and wishing to use ePACT.net to analyse prescribing data and who have little or no experience of the system.


01772 647078 mail

to:[email protected] Please note places are limited to 7 delegates per session All course bookings will be confirmed to participants by email Duration: one full day (10am – 4:30pm) Future training dates: 25 September 2009 30 October 2009 20 November 2009 4 December 2009 29 January 2010

Basic ePACT Training


• Create tags • Use the system efficiently when monitoring

and reporting on prescribing performance The workshop will cover: -

• Use of ePACT.net report templates and how to create your own for use when:

• Displaying prescribing trends • Comparing practice prescribing • Analysing prescribing growth • Monitoring CD prescribing • Exporting data from ePACT.net • Manipulation of ePACT.net using Excel

spreadsheets • Creating tags • Overview of Toolkit



20

Advanced ePACT Workshop

Aim: This one day follow-up to basic ePACT is for those that have already undertaken the basic ePACT training course, or are signed-off as confident enough to attend this course by their manager (this would be required in writing by email).


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: 9.30 am to 4.30 pm

Advanced ePA

CT Workshop


• Revision of tagging techniques • Hint and shortcuts for obtaining and

manipulating large volumes of prescribing data • Demonstration of Excel analytical techniques

to save you time

The workshop will cover: - • Monitoring prescribing performance • Formulary development • Offline export and browsing • Tag/template association • Measuring prescribing growth • Basic manipulation of saved HTML and CSV

files • How to manage and manipulate large volumes

of exported data • Introduction to advanced Excel techniques –

Pivot Table and consolidating data • Customising Excel graphs



21

A Guide to Finding Information on the Internet

Aim: Joint study day between North West Medicines Information and NHS Northwest Medicines Management Network


01772 647078 mail

to:[email protected] Please note places are limited to 7 delegates per session All course bookings will be confirmed to participants by email Duration: 9.30 am – 4.00 pm Next Course: 24 September 2009.

A G

uide to Finding Information on the Internet


• Use the internet to find information about medicines

The workshop will cover: -

• A demonstration followed by a chance to use the resources with an expert on hand to help

• An opportunity to consider when to use which resource to answer medicines related enquiries

If you have any examples of questions/enquiries you have been asked, please bring them with you on the day. Before the study day……. Please register on the National Electronic Library for Medicines. To do this, go to www.nelm.nhs.uk and click on “click here to register” on the left-hand side of the screen and follow the instructions. Please also register for an NHS Athens username and password. To do this, go to www.library.nhs.uk and click on “Register for Athens” on the left-hand side of the screen. Please think about any questions you have done or had trouble with. We can use your examples throughout the day. If there are any specific websites or topics you would like to cover, please let Karoline, the tutor, know on 0151 794 8113 [email protected]



22

Leading Change/Development Centre

Aim: This multi-disciplinary leadership programme has been commissioned by NHS Northwest Medicines Management Network/ALW PCT Knowledge Network to build the capability of those with leadership roles in medicines or related areas. Individuals will be supported in building a clear understanding of the demands of their roles and in determining how they need to develop to meet these demands. The Programme is designed to support participants through a continuing period of health and social care change and development. The Programme emphasises individual and group learning rather than acquiring pre-determined knowledge and skills. Participants will work collaboratively in a safe environment with others facing similar issues and challenges.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: Residential three days 2010 dates will be advertised in the autumn/winter 2009.

Developm

ent Centre / Leading Change

Objectives: Participation in this programme will allow participants to:

• step outside of their day-to-day job and work with others facing similar issues in similar organizations;

• facilitate learning from and with each other and the transfer of that learning to other parts of their organization and across their local health and social care system;

• provide an opportunity for them to take a wider service perspective in a changing culture;

• enable them to consider and where necessary re-define their organizational role;

• allow them to put into practice proven effective behaviours in a safe environment;

• to give and receive feedback on behaviour and style;

• support and challenge each other in seeking to act and learn;

• ensure that they are able to define an action plan for themselves and their teams to improve performance;

• undertake agreed developmental activities supported by a learning infrastructure



23

Advanced Respiratory Clinical Examination Skills and Training

Aim: For all clinical staff involved in clinical examination.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 15th October 2009 Duration: 9.15am-1.15pm All delegates will receive a Certificate of Attendance

Advanced Respiratory Clinical

Examination Skills and Training

The training session will cover: -

• Clinical history taking • Relevant tests and investigations • Clinical signs and symptoms of respiratory

disease • Physical examination of the respiratory system • Individual assessment and feedback



24

Advanced Cardiovascular Clinical Examination Skills

Aim: For all clinical staff involved in clinical examination.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 8th October 2009 Duration: 9.15am-1.15pm All delegates will receive a Certificate of Attendance

Advanced Cardiovascular Clinical

Examination Skills

The training session will cover: -

• Clinical history taking • Relevant tests and investigations • Clinical signs and symptoms of cardiovascular

disease • Physical examination of the cardiovascular

system • Individual assessment and feedback



25

Clinical Examination of the Abdominal System

Aim: This course is designed to deliver training and understanding of clinical examination of the abdominal system and abdominal disease. Any registered member within the wider healthcare team who examines patients as part of their clinical practice would benefit from attending this course, particularly non-medical prescribers, specialist nurses and community nurses. It is designed to promote confidence and competence in the examination of the abdominal system and practiced within a non-threatening environment, and enhance understanding of common diseases and complaints of the abdominal system that are often encountered in everyday practice. The training session will cover: -

• Clinical history taking of a patient with abdominal symptoms

• Basic review of anatomy and physiology of the abdominal system

• Understanding and awareness of common abdominal conditions

• Understanding of the tests and investigations relevant to the clinical abdominal system

• How to clinically examine the patients abdominal system and understand what is normal and normal and how this relates to clinical diagnosis


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 27th October 2009 27th January 2009 24th February 2009 24th March 2009 Duration: 1pm-5pm All delegates will receive a Certificate of Attendance

Clinical Examination of the A

bdominal System



26

Incident Investigation - Root Cause Analysis

Aim: Enable delegates to understand Root Cause Analysis and how this can be applied within their job role.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: one full day All delegates will receive a Certificate of Attendance

Root Cause Analysis


• Understand the reasons for incident investigation

• Understand the 5 x 5 matrix for post incident risk rating

• Demonstrate the completion of IR2, Incident Investigation Form

• Understand the principles behind; o Evidence gathering o Preserving evidence o Use of time lines o Statement taking o Root cause analysis o Support to staff and NPSA

• Apply the principles of root cause analysis/incident investigation to Complaints, Incidents and Claims



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Facilitation Skills

Aim: This workshop is to introduce participants to facilitation, providing a greater understanding of what it is and how it can be used.


01772 647078 mail


Facilitation Skills


• Understand the role of facilitation and the facilitator

• Identify the skills of a facilitator • Understand how different styles of facilitation

may be needed for different groups • Practice facilitation activities

This workshop provides a foundation in this subject and is aimed at people who have had no formal training in facilitation.



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Communication Skills

Aim: This workshop is to introduce participants to communication, providing a greater understanding of what it is and how it can be used.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: half-day All delegates will receive a Certificate of Attendance

Comm

unication Skills


• Understand their preferred communication style and how it differs from the communication styles of others

• Appreciate how their perception of other peoples styles can impact on how they work with them and how others perceive them in return

• Recognise the signals that indicate the communication needs of others and adapt their own style in order to make clear communication connections

Outcomes:

• Know why they are great at things they are great at and challenged by the things that challenge them

• Feel confident to manage relationships better, have greater impact and influence in both work and social settings

This workshop will be useful for any member of a team who has regular contact with a wide variety of people in a work setting, including healthcare Managers, patients or other healthcare professionals.



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Change Management

Aim: Managing change is a key element of successful management today. Changes at both national and local levels, across professions and disciplines, within teams and across organisational boundaries, require managers and staff who are flexible and can manage and embrace change. This is not always easy. Lack of understanding about how to manage change can lead to resistance and problems in implementing change. This workshop is designed for people who wish to develop skills and knowledge to effectively manage change and will introduce participants to the key factors of a change management process.


01772 647078 mail


Change Managem

ent

Objectives: This workshop will cover:

• Develop an understanding of change • Identify the importance of planning change • Understanding how to implement change

This will include the use of models and tools to assist the change process. This workshop provides a foundation in this subject and is aimed at people who have no formal training in managing change.



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Presentation Skills

Aim: This workshop is to introduce participants to presentation, providing a greater understanding of what it is and how it can be used.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Next Course is being held on 6 October 2009 from 9.30 am – 1.30 pm. All delegates will receive a Certificate of Attendance

Presentation Skills


• Understand the importance of “purpose” in presenting

• Learn techniques to channel nervous, vocal and body energy to enhance the impact of a presentation

• Observe and feedback to colleagues on their presentation style, as well as receiving feedback in the same way and develop their personal presentation action plan

Outcomes:

• Know how to get the most out of a presentation

• Feel more confident whilst presenting and have greater impact and influence over the future actions and behaviours of their audience

This workshop will be useful for any member of a team who has regular contact with a wide variety of people in a work setting, including healthcare Managers, patients or other healthcare professionals. Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR, both nationally and internationally.



31

Presenting with Passion

Aim: This workshop will be useful for senior members of teams who have already reached a good standard in presenting and are keen to develop their skills further.


01772 647078 mail

to:[email protected] Maximum delegate numbers for this workshop is six. Next course is being held on 5 October 2009 from 1.00 pm – 5.00 pm. All course bookings will be confirmed to participants by email

Presenting with Passion

Objectives:

• Delegates wishing to attend this workshop will gain understanding and the importance of “purpose” in presenting

• Learn advanced presentation techniques to enhance impact, including the use of emotion

• Understand the challenges of presenting to larger audiences

• Practice handling audience questions, with a focus on hostile questions

• Present to video and receive feedback • Observe and feedback to colleagues

Each delegate will receive a copy of their own role-play DVD Outcomes:

• Have greater impact while presenting • Feel confident whilst handling questions • Feel confident whilst presenting to large

audiences • Enable delegates to engage on a deeper

emotional level with their audience



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Effective Negotiation Skills

Aim: This course is designed for people who wish to manage negotiations more effectively. Successful negotiation relies on a combination of analytical and interpersonal skills. Analysis to understand the context, the interests of other parties, the range of option, opportunities, strategies and tactics. Interpersonal skills because negotiation is essentially about communication. The aim of this workshop is to introduce participants to the theory and practice of negotiation, providing a greater understanding of how to develop effective negotiation skills.


01772 647078 mail

to:[email protected] Next course is being held on 23 February 2010 from 10.00 am to 4.30 pm. All course bookings will be confirmed to participants by email

Effective Negotiation Skills


• Understand the importance of effective communication in negotiation

• Understand the key steps to effective negotiation

• Develop a set of frameworks to help you analyse future negotiation situations

• Identify a range of negotiation styles and tactics

• Practice negotiating

This workshop provides a foundation in this subject and is aimed at people who have no formal training in managing change.



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Chairperson Skills

Aim: This workshop is to introduce participants to chairperson skills, providing a greater understanding of what it is and how it can be used.


01772 647078 mail

to:[email protected] The next course will be held on 30 June 2009 from 9.00 am to 2.00 pm. All course bookings will be confirmed to participants by email

Chairperson Skills


• Understand the importance of having purpose and objectives for a meetings and the difference between them

• Recognise how delegate expectations and ground rules differ and are key to supporting the purpose and objective delivery

• Appreciate how an effective chair can encourage, engage and control delegates while ensuring fair play across the group

• Understand the importance of assertive behaviours

Delegates will:

• Know how to run meetings effectively • Ensure meeting objectives are met • Confidently encourage appropriate and

positive input from all meeting delegates This workshop will be useful for senior members of a team who are responsible for chairing or convening standing committees or project groups.



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Avoiding Conflict – Honesty, Clarity and Mutual Respect

Aim: This workshop is to introduce participants to avoiding conflict, honesty, clarity and mutual respect, providing a greater understanding of what it is and how it can be used.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email

Avoiding Conflict – H

onesty, Clarity and Mutual

Respect


• Understand the importance of personal assertiveness through verbal and non verbal communication techniques

• Recognise the difference between passive, assertive and aggressive behaviours and the implications of each

• Learn how to deal with communication breakdowns and handle the common causes of conflict

Delegates will:

• Know the importance of respect for priorities;

their own as well as others • Have greater self esteem • Diffuse, minimise or avoid interpersonal

conflict

This workshop will be useful for any member of a team who has regular contact with a wide variety of people in a work setting, including healthcare Managers, patients or other healthcare professionals.



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Advanced Effective Negotiation Skills

Aim: The aim of this workshop would be to further develop skills and confidence in applying negotiation techniques learnt in the introductory workshop. In addition, the workshop would focus on raising participant’s awareness of factors in their own approach that might affect the “success” of a negotiation.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email 2010 courses will be advertised in Spring/Summer 2010.

Advanced Effective N

egotiation Skills

This workshop will include: Looking at behaviour affecting the negotiation process; both the participant’s behaviour, when they plan for and carry out negotiations, and the behaviour of those they negotiate with. Often inexperienced negotiators have concerns about particular people they may need to negotiate with based on certain perceptions and preconceptions e.g. people who are more “senior” of the opposite gender, from private industry etc. This may cause the inexperienced negotiator difficulty when preparing to negotiate with these people. This workshop would allow participant’s to explore these concerns, identify how these may impact on their effectiveness and consider how they may overcome these issues. In addition, the workshop could include looking at how to cope with difficult behaviour in a negotiation, including an understanding of defend attack spirals and transactional analysis. Objectives: By the end of this workshop, participants will be able to:

• Identify their own power base and analyse the power of the other party’s negotiator

• Identify the perceptions and preconceptions that might cause them difficulty when negotiating

• Practice thinking creatively to solve problems • Practice the “six steps” model of negotiation used

on the Introductory workshop • Practice relevant communication and diagnostic

skills • Explore the use of assertive behaviour in

negotiation • Identify strategies for dealing with “difficult”

people



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Developing your Organisational Ability

Aim: In a busy working environment, with endless demands on your time and pressures to achieve, it is increasingly important to develop your organisational ability to make the most of the time and resources available. Equally important is the need to balance work and home life. Understanding how to take control and manage your time effectively is an important tool for any manager or working professional.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: one full day Future new dates will be advertised on the NMMN website.

Developing your O

rganisational Ability


• Planning and prioritising • Making the most effective use of your time • Dealing with disruptions and distractions • Managing information and paperwork

What will you gain from this workshop? This workshop provides a foundation in this subject and is aimed at introducing participants to a range of methods to help them organise their time and workload more effectively.


37

Do you know how NHS Finance works?

Aim: Have you ever wondered how NHS Finance works? Do you know how the money is allocated? Do you understand your budget?


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Duration: half-day

Do you know

how N

HS Finance W

orks?

Objectives: This session will answer some of those financial queries and questions you have always wanted to know but have never known who to ask! This workshop will be of interest to:

• Medicines Management Teams • Pharmacy Technicians • Pharmacists • Those that control a budget



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Appraisals

Aim:

• Understand the role of the appraisal in overall performance improvement

• Prepare for the appraisal interview

• Appreciate the benefits of a structured and participative appraisal

• Recognize how the performance review meeting may be used to facilitate change


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 4th November 2009 Duration: 9am – 1pm with a working lunch

Appraisals

Learning Outcomes: What is an Appraisal? • Definition, purpose and principle objectives of

appraisals; benefits of the appraisal system

Planning and preparation: • Identifying key performance areas; clarifying

areas of high, average, low performance; defining clear and realistic objectives; foreseeing and planning for a conflict situation

The appraisal meeting: • Effective interviewing. Listening and questioning

skills, providing constructive feedback; using positive verbal and non—verbal behaviour; agree SMART objectives

Reviewing performance: • Agreeing, recording and monitoring training and

continuous professional development needs

Action plan: • Plan and discuss what you will do on your return Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR both nationally and internationally. In-house training may be available on request. Minimum numbers may be required.



39

Spinning Plates Workload, Time Management & Prioritisation

Aim: This workshop is to introduce participants to balance multiple responsibilities and priorities. Objectives: By the end of this workshop, participants will be able to:

• Understand the importance of workload prioritisation & scheduling

• Recognise their own personal barriers/ distractions to efficient working

• Learn and apply techniques that help to overcome/avoid them.

• Manage their workload more effectively. • Deliver key personal priorities.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 1st July 2009 Duration: 2pm-5.30pm

Spinning Plates – W

orkload, Time M

anagement &

Prioritisation



40

Performance Management

Aim:

• Understand the aims of performance management

• Identify acceptable standards of performance • Plan and deliver constructive feedback • Recognise the value of and how to follow up on

planned actions.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 6th October 2009 Duration: 10am-4.30pm

Performance M

anagement

Learning Outcomes What is performance management?

• The responsibility of tracking performance against targets and identifying opportunities for improvement, succeeding through and with your staff, managing performance not personality, reasons for performance management.

Establishing the standards of performance and behaviour: • Identifying key performance areas; clarifying and

communicating high performance; agreeing SMART objectives.

Managing performance: • Understanding your management style, review

approaches to managing performance of your top performers, average performers and poor performers, communicating the gap between an employee’s view of their performance and the reality.

Giving high quality feedback: • Defining what makes high quality, constructive

feedback, preparing, planning and giving constructive feedback, responding to criticism, getting commitment to the solution or next step.

Reviewing performance: • The value of following up planned actions; evaluating

progress and achievement; developing staff to close the performance gap, assessing a performance problem, writing performance improvement plans.

Action plan: • Plan and discuss what you will do on your return.

Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR both nationally and internationally. In-house training may be available on request. Minimum numbers may be required.



41

Time Management

Aim:

• Establish priorities and define objectives • Review how time is consumed • Identify time wasting activities • Plan and organise time according to priorities and

desired result


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 29th September 2009 Duration: 10am-4.30pm

Time M

anagement

Learning Outcomes Time problems:

• Analyse your time problems and how these may be dealt with.

The logic of good time management: • Review and identify key learning points about

how you utilise your time. The stages of good time management:

• Clarifying your job objectives and priorities; establishing key goals, watching how time may be consumed; keeping a record of how your time is spent; sticking with high value and productive tasks.

Time wasters: • Self-inflicted and imposed by others.

Developing strategies for effective time management: • Choice and making a difference, organising your

workspace, managing paperwork, effective E-mail operation, managing the boss.

Establishing good time practices: • Knowing what you want to accomplish and setting

SMART goals; assertiveness and how to say ‘no’; preventing meetings from stealing your time, the art of delegation, maintaining a disciplined and positive approach to time.

Action plan: • Plan and discuss what you will do on your return

to the office. Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR both nationally and internationally. In-house training may be available on request. Minimum numbers may be required.



42

Managing Change

Aim:

• Manage the transitions of change • Recognise the importance of communication

about the planned change • Influence personal reactions to change,

working through resistance to buy-in • Mobilise individuals and teams to achieve the

needed results


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 10th February 2009 Duration: 10am-4.30pm

Managing Change

Learning Outcomes Managing the transitions of change:

• The key stages of change, the necessity of change, your role, barriers and resistance to change, increasing the readiness for change, key actions.

Human reactions to change: • How they react, negative and positive

responses, individual needs, defensiveness, the commitment curve, recovering performance.

Conversations to engage people: • Communicate what you want to create, work

through resistance, mobilising teams and individuals, managing and handling difficult situations.

Making change happen: • Plan and discuss what you will do on your

return to the office. Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR both nationally and internationally. In-house training may be available on request. Minimum numbers may be required.



43

Developing Strategic Leadership

Aim:

• Understand strategic leadership • Identify your leadership impact • Create direction and lead others


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 9th March 2010 Duration: 10am-4.30pm

Developing Strategic Leadership

Learning Outcomes

Understanding strategic leadership:

• The core competencies of leadership; political and networking skills at the strategic level.

Understanding yourself: • Understanding your personal strengths,

weaknesses, opportunities, threats and preferences; your leadership impact.

Creating direction and leading others: The power of a compelling vision; strategic goal setting; understanding others; winning hearts and minds; enabling and empowering others.

Communication and visibility: • The power of the role model—do you set a

good example? Using language and rhetoric to inspire others.

Action plan: • Plan and discuss what you will do on your

return to the office. Gaenor Prest is a consultant advising on HR strategy and implementation projects for clients nationally. Projects range from working with smaller organisations on projects to improve performance, efficiency and profitability to working with larger companies on team based programmes. Gaenor is a business psychologist with 14 years experience within HR both nationally and internationally. In-house training may be available on request. Minimum numbers may be required.



44

Interviewing Skills

Aim:

• Plan and structure an interview • Practice interview techniques • Understand good practice in relation to

equality legislation.


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 26th January 2010 Duration: 9am-1pm

Interviewing Skills

Learning Outcomes

• Legal requirements • A systematic approach to preparing an

interview • Questions for specific situations • Listening skills • Giving and receiving feedback




45

Handling difficult people and difficult situations

Aim:

• Assess their personal style and understand others approaches to conflict

• Use different strategies for dealing with conflict

• Identify the levels and effects of pressure and stress and how to manage it

• Use assertive behaviour, to reach a positive resolution


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email Date: 7th December 2009 Duration: 10am-4.30pm

Handling difficult people and difficult situations

Learning Outcomes Understanding yourself and others:

• Assessing your personal style; exploring the strengths and weaknesses of your natural style; knowing how and when to adapt your style and behaviour to best suit the situation. Revealing how different perceptions can lead to interpersonal conflict. Identifying difficult people and difficult situations.

Communication: • Barriers to communication; clarifying non-

verbal behaviour; identifying your strengths and weaknesses as a listener; giving feedback and staying calm under pressure.

Assertiveness skills and techniques: • Understanding assertive behaviour and your

assertiveness rights, how to make your assertions in everyday environments and with others when firmness is needed and how to apply these techniques to the workplace.

Maintaining the success habit: • Converting what you have learnt into ongoing

behaviours. Action plan:

• Plan and discuss what you will do on your return to the office




46

Getting the best out of Us

Aim: Delegates will use Insight’s discovery to:

• Understand themselves, and why they do things in the way they do

• Understand their team mates and recognise how and why their approaches differ

• Appreciate the upsides and the downsides of the different approaches

• Create the combined team profile and use it to develop an action plan to optimize their combined strengths & minimize the impact of their weaknesses


01772 647078 mail

to:[email protected] All course bookings will be confirmed to participants by email The Team Building & communication can be tailored to suit each team’s individual needs and the date will be arranged to suit the availability of your team. There is a set-up administration fee of £150.00 per PCT (Each PCT will be responsible for any other charges incurred by the Northwest Medicines Management Network i.e. Venue, catering and equipment etc)

Getting the best out of U

s

Learning Outcomes The workshop will benefit PCT Medicines Management Teams by supporting team development via a focused, team specific and targeted development plan. As a result, the team will be better equipped to deliver its key objectives and responsibilities and thereby improving delivery of local healthcare services. All members of the Medicines Management Team should be encouraged to attend for the full day, including both clinical and administration staff. All delegates will need to complete an on line questionnaire, in advance of the workshop. The output of this questionnaire (the Insight’s Discovery Report) will be made available to delegates on the day and will be the pivotal focus of the workshop.


47

Training

Delivery of Training Arrangements can be made to deliver the appropriate training course for you by an experienced accredited trainer. These will be in the form of 4 or 6-hour interactive workshop/training sessions. Prices are detailed below. Please contact us to discuss if you have single delegates or small groups. Discounts may be available for block bookings or for a series of courses booked in advance. Within North West area – (Cumbria & Lancashire, Cheshire and Merseyside, Greater Manchester) £65 per delegate (minimum 15 delegates) Outside of the North West area £450 per half-day (plus any associated expenses i.e. travel and/or accommodation) Travel expenses charged at NHS rate of .42p per mile Cancellation of the training event must be made in writing and may render the purchaser liable for the following cancellation charges: a. Cancellation within 3-4 weeks of the date of the training event: 50% b. Cancellation within 2-3 weeks of the date of the training event: 75% c. Cancellation under 2 weeks from the date of the training event: 100% Note: Venue and refreshments to be arranged by host organisation

Training

For further information, please contact one of the programme Development Managers : - Development Managers Email Telephone Denise Szpunar [email protected] 01772 647018 Karen Hatch [email protected] 01772 647017 Donna Bartlett [email protected] 01772 647020 To place an order for pack(s) please contact: Training and Events Coordinator Lis Williams [email protected] 01772 647078

Medicines and Older People Accredited Learning Packs

UNIVERSITY

OF CENTRAL LANCASHIRE


48

Accredited Learning Packs:

The learning packs below can be delivered to organisations either through qualified pharmacists or technicians, or in the case of the Fall pack, a falls co-ordinator.

Medicines Awareness and Administration Medicines in Care Homes Awareness and Prevention of Falls in Older People Practical Administration – Primary & Secondary Pack Practical Training for Trainers Care Commissioners’ Pack De-mystifying Dementia The Injectable Pack

All accredited learning packs are presented on a CD-Rom that contains all the materials required to deliver a training session.

This includes:

Tutor notes Student notes PowerPoint presentations Self-assessment questions and answers Reference material Supporting leaflets

Personalised certificates will be supplied to the course tutor for onward distribution only on receipt of completed course evaluation documents.

Student workbooks are provided which allow them to make supplementary notes and reflect on the training they’ve undertaken. Details of supplementary material provided to students if available:

Bookmarks Hand washing leaflet Helping with medicines when leaving hospital Helping with medicines at home Awareness and prevention of falls Medicines awareness Pocket guide to support domiciliary care providers Carer cards

For further details on pricing, please contact Lis Williams our Training and Events Co-ordinator on 01772 647078 or email [email protected]


49

Terms and Conditions and Payment Details:

• Cheques are payable to: NHS Ashton, Leigh & Wigan • All purchase order and/or cheques should be posted to:

NHS Northwest Medicines Management Network Room 244, Preston Business Centre Watling Street Road Fulwood Preston PR2 8DY

• Cancellation of any booked course/event must be received in writing no later than 14 days prior to the course/event

• In certain circumstances and at the discretion of the management of NHS Northwest Medicines Management Network, the attendance costs may be deferred in order to secure an alternative course/attendance on an alternative date

• Cancellation of the course/event will result in charges being made to the client, calculated as a percentage of the overall value of the booking, according to the scale listed below:

Up to 31 days prior to the course/event: 80% Up to 14 days prior to the course/event: 100%

For further details, please contact Lis Williams our Training and Events Co-ordinator on 01772 647078 or email [email protected]

Documents

Medicines Management Network Training & Development Prospectus