Embed Size (px)
DESCRIPTION
Medic Employee Newsletter
Citation preview
1
News From The Front Line September 27, 2010
The MEDIC Dispatch
UPDATE: IT Help Desk Tickets
The IT Department is continually looking for ways to improve the
level of service it delivers to our growing Agency. With this in
mind, Teresa and her team are taking a page out of Medic’s Priority
Dispatch System by employing a new feature with their help desk
ticketing system; this feature will allow the department to prioritize
all requests in addition to providing immediate feedback to the
requester so they know when they will receive help.
Beginning today, Monday, September 27th, all help desk requests will ask the requestor to answer
a couple of brief questions aimed at pinpointing the urgency with which the problem requires
attention. Upon submission of every help desk ticket, the requestor will receive an email response
denoting the timeframe in which you can expect a member of the IT Department to rectify your
problem.
If your problem is urgent (this would include anything having to do with field/CMED operations), you
will receive immediate attention (Priority 1). If you problem is important but not urgent, you will
receive attention within an hour (Priority 2). If your problem is neither important nor urgent, you
will receive attention within three hours (Priority 3). (Please note: if the IT department is not currently
busy handling other urgent requests, your request will be answered quicker than what is noted)
All request received after 8 pm Monday – Friday will be handled next business day with the
exception of System Failures (i.e. CAD and Siren).
Regardless of the urgency of your request, you will receive immediate feedback. If you feel your
issue is more urgent that the response indicates, please call 6111.
Using the help desk system to request support from Medic’s IT Department is very important. Help
desk tickets are immediately forwarded to the Blackberry’s of all on duty IT Department staff. It
allows the department to gain instant notification for assessment and prioritization. The help desk
system also allows the IT Department to track and report on problems they tend to on a weekly
and monthly basis. These reports allow trends and nagging issues to be analyzed, ultimately leading
to long term, enterprise wide solutions.
The IT Department would like to thank everyone for their continued use of the help desk ticket system and welcomes and feedback or questions you may have on its use. You can do so by contacting Teresa Womble, IT Department Manager, at [email protected] or ext: 6176.
This Week:
County CPR 2
New Medical
Journal & ECG
Club
3
24 Hours of Booty 4
Employee Highlight 5
A One-Time Thank
You Offer 6
Medic in the Media 7
Training Schedule 8
Mecklenburg
EMS
Agency
Dates to
Remember:
September 27th
CPR Training
1800—2200
CPCC
Priority 1 System Failure, Field/CMED Operations, work
stoppage – immediate Response
Priority 2 critical issues – response within 1 hour
Priority 3 non critical issues – response with 3 hours
2
Please be advised that county-focused CPR training has begun. The following department trainings will be completed by Thursday, September 30th
Davidson
Cornelius
Huntersville Station #2
North Mecklenburg
Matthews
Idlewild
Mint Hill
Pineville
In the event of a cardiac arrest in the above areas, County first responders will be placing the King airway and Medic will
replace the King Airway and the OG tube from stock on the ambulances. The remaining department trainings will occur in
October and November. We will notify you when these departments have been trained.
Please be sure to contact Steve Vandeventer via e-mail at [email protected] or at 980.406.1220, if you have any
questions about the county-focused CPR training. Thank you.
County CPR
Allow for a Safe Following Distance
One of the best ways to avoid an accident is to maintain a
safe following distance in front of your ambulance. Because
ambulances are big, heavy vehicles, they require a lot more
time and distance to stop than a standard size car or truck.
In order to avoid a panic stop, allow for at least a four-
second following distance. A four-second following distance
gives drivers enough time to evaluate situations as they
occur on the road, consider the available options and make
the decision to brake hard or take evasive action.
Remember, the goal is to provide excellent patient care
without incident. One way to help achieve this goal is to
maintain a four-second following distance while on the road
and check it frequently. In adverse weather conditions,
drivers should increase their following distance to six-
seconds.
For more information please contact Amy Johnson at
704.943.6095, 980.395.3054, or via e-mail
Medic’s Safety Corner
Congratulations to newlyweds
Richard Steinbroner and his new
wife Suzanne!
Richard Steinbroner is a Crew
Chief Paramedic who works A-shift
nights. He has been employed,
here, at Medic for the past two
years.
For those who may not know, the
new Mrs. Suzanne Steinbroner is a
RN at Presbyterian Main hospital.
She works as charge nurse at night.
The awesome duo got married last
month in the bride’s hometown of
Hamburg, NY, just south of Buffalo.
Mr. & Mrs. Steinbroner followed up
the nuptials with a vacation honeymoon in the Mayan
Riviera area of Mexico.
Congratulations and best wishes to the happy couple!
Wedding Bells
3
Linda Hendley joins Medic as
the new Compensation and
Benefits Specialist. In her role,
Linda will be responsible for
overseeing Medic’s compensation
plan as well as processing payroll,
benefit changes and adjustments.
Linda brings over 20 years of HR-related experience
to Medic. The Virginia Beach native enjoys
photography, spending time with family and her daily
morning run.
1. Grand Canyon or Mt. Rushmore?
Mt. Rushmore
2. Favorite Restaurant?
Bonefish Grill
3. Favorite Cartoon?
Scooby Doo
4. Name one country in the world you would like to visit?
Ireland
Employee Highlight
Kathy Paino rejoins Medic as the
new Operations Assistant. In her
role, Kathy will be responsible for
assisting the Scheduling
department as well as processing
patient reports.
In her spare time, the happily single California native
enjoys running, swimming, doing charity work to
benefit Southeast Asian countries and performing as a
backup singer for a local band.
1. State Fair or Amusement Park?
State Fair
2. Favorite Ice Cream?
Mint Chocolate Chip
3. Favorite Action Hero?
The Governator (Arnold Schwarzenegger)
4. Most interesting food combo you've ever eaten?
Ox Tail Soup
Employee Highlight
Medic would like to welcome the students from its newest
EMT Academy! The class started on Tuesday, September 21st
and will run until late October.
The EMT class members are: Shannon Deas, Frank Doggett,
Katherine Edgell, Brittany Harris, David Hodnett, Nicolette
Hodnett, Jeffery Holland, Nicholas Howard, Courtenay
Martinsen, Lars Morch, Brandis Ridenhour, Casey Schmidt,
Michael Schmidt and David Thompson.
Congratulations! Please be sure to extend a warm welcome
to the latest additions of our Medic family!
Welcome Our New EMT Class
(from left to right): Back row—Michael Schmidt, Christopher Steele, Jeffery Holland, Frank Doggett, David Hodnett, David Thompson, Nicholas Howard, Lars Morch and Courtenay Martinsen. Front row—Shannon Deas, Casey Schmidt, Brandis Ridenhour, Brittany Harris, Katherine Edgell and Nicolette Hodnett.
4
Fall is almost here which means the leaves will soon change, the weather will turn cooler
and people will start cooking…..CHILI!
The 7th Annual Plaza Midwood Chantilly Chili Cookoff will be held on Saturday,
October 9th and feature our very own, Cyndi Griffin, to compete for the title of best chili
recipe in Charlotte.
Cyndi Griffin has entered her own chili recipe and has creatively dubbed it Chili 911. Each chili competitor not only has to
supply enough chili for judging and tasting, but also needs to come up with a creative way to display their chili and decorate
their booth. Cyndi’s booth will be representing Medic; which is why her chili is creatively called Chili 911.
Cyndi needs your support and invites you to come and taste her Chili 911. There will be a Taster’s Choice contest that
spectators can enter – so you don’t have to be an official judge to taste all the excellent chili recipes.
The contest will take place on Saturday, October 9th starting at 12 noon at the MMR Racing Parking Lot
(1318-D Central Avenue, Charlotte, NC).
Tickets are $10 for adults and children 6 and up (children under 5 they ask for a donation only). Proceeds from the event
benefit Hospice and Palliative Care of the Charlotte Region.
Come out and support Cyndi and her Chili 911! If Cyndi’s recipe wins, she will be donating the prize money to Hospice of
Stanley County – what another excellent reason to come up and taste some chili!
Chili 911
Medic would like to recognize the hard work and great achievements of its 2010 Paramedic Academy graduates.
An academy graduation and awards ceremony was held in their honor on Friday, September 10th at the VanLandingham
Estate in Charlotte.
The proud graduates from Medic’s Class of 2010 Paramedic Academy are:
Mike Carter **(Academic Excellence Award)**
Bryant Coble
Robin Geck
Brendan Hutson **(Nash Glaze Memorial Award)**
Christy Iyoob
Matthew Lewis
Alexis Moose
Courtney Todd
Andrew Williams **(Outstanding Graduate Award)**
Please be sure to extend a congratulations to the above graduates
for their tremendous hard work and dedication.
We are all so very proud of your accomplishments!
Paramedic Graduation
5
Coming Soon!
A new interest club is coming soon to Medic!
Journal clubs have been around for approximately150 years and
provide an opportunity to gather and evaluate recent articles in
scientific/medical literature. To this end, Dr. Jon Studnek and Mike
Sherriff are looking for participants in Medic’s first ever
Medical Journal & ECG Club.
You may be thinking, “Sign me up! Let me at those articles and
ECG’s!” Below are just a few points to keep in mind:
There will be no pay, continuing education credits or prizes.
Like a book club, you will have to read journal articles (3-5 per
month).
You will be responsible for your own food and beverages at any off-
site meeting locations.
Here are a few details:
Our first meeting will be October 11th at 1300 in the Post 100 Small Conference Room
We will meet once per month in the early afternoon for about 2-3 hours.
The meetings will be held on days that A-Shift is off, but all shifts are welcome to attend.
We will alternate meeting sites between Post 100 and an off-site location as long as the group size is reasonable.
The journal articles will come from a variety of Medical Journals with articles which address some component of
Emergency Medicine. Dr. Jon Studnek will educate and facilitate.
The club will discuss an interesting mix of ECG’s evaluated by experts that range from the mundane to the esoteric.
We will include a multimedia segment for Post 100 meetings focused on some aspect of Emergency Medicine that
pertains to your job and clinical decision making.
The club will run through May, at which point we will decide whether to continue, take the summer off or bin it.
Casual dress code!
If you would like to sign up for this unpaid educational opportunity or if you have any questions about the Medical
Journal & ECG Club, contact Mike Sherriff at [email protected]. Thank you!
New Medical Journal & ECG Club
6
Are you an avid cyclist who is looking to raise money for cancer research?
A group of Medic employees, Matt Johnson, Eric Morrison and Sam Pendlay, are looking
to form a cycling team for the 2011 24 Hours of Booty charity ride. The 24 Hours of
Booty is “an extraordinary cycling event that is safe, fun, and open to all levels of cycling
ability, while bringing cancer awareness to the community and raising funds for
noteworthy cancer charities.”
Currently the race is set for late July/early August of 2011, however,
registration begins in January and entry slots fill up fast. Medic would like to have confirmation from all employees
wishing to participate by December, so they can register their entire team once registration opens in January. The group is
looking to have at least 10-15 riders participate this year!
In addition, please keep in mind this is a 24 Hour charity ride. At least one member of the team needs to be riding at all
times during the event. You need to be able to ride far distances, however, you will have chances to switch off with team
mates and cat nap in Bootyville (the team member camp site!).
If you are interested in riding in the 24 Hours of Booty or have more questions about the event, please contact Matt Johnson
at [email protected] or visit www.24hoursofbooty.org (note: this is still last year’s information).
Please watch for further updates about exact event dates, team jerseys, fundraising events and cheering section (for those
who aren’t avid cyclists).
24 Hours of Booty
As part of the US 29/
NC 49 Roadway
Improvement Project,
Rocky Rover Road
will close beginning
9:00 am on Friday,
September 17th
until Saturday,
November 20th,
2010.
A detour will be set up using University City Boulevard
(NC 49) and Harris Boulevard.
Driveways to residents and businesses will remain open.
CATS will be affected.
Please view the provided map for detour information.
For more information about this project, please visit the
project website at www.epm.charmeck.org, click on the
Transportation Projects section and then US 29/NC 49 or
call Sonji Mosley at 704.336.3214.
Traffic Alert
On Saturday, October 2nd ,
CMC will remove a large tree from
its main campus.
The tree removal will require the
need for a large crane and, as a
result, Loop Rd be closed at Scott
Avenue and ER Drive. No traffic
will be permitted to enter or
exit at Loop and Scott or
enter / exit the Scott deck at
Loop Rd.
The tree removal will begin at 7:30 am and should be
completed by 4:00 pm on Saturday. October 2nd. Please
contact John Bryant, CMC Grounds Coordinator, at
704.512.7775 if you have any questions. Thank you.
Tree Removal at CMC Main
7
So far this year, August 2010 has been
the busiest month for Medic in the News!
Over the course of the month, Medic
and our employees were either
mentioned or featured in a local news
story a total of 239 times. There were
several incidents that played a large role
during the month of August which
included several MVA’s with multiple
patients, several GSW patients and
much more.
During the months of September and
October, employees should be on
lookout for Medic in the media - the PR Department is currently making plans to celebrate Medic in the News in several
different news story pitches. The PR Department is currently working on stories to celebrate the 50th Year of Modern
Day CPR and highlight several employees who had research studies published in national medical journals.
CPR Anniversary stories include a press conference with Representative Becky Carney on the importance of public use
AEDs, cardiac arrest survivor and patient reunion stories and a Focused Cardiac Arrest piece to celebrate and
demonstrate the hard work of Medic employees.
Again, the PR Department is always looking for story suggestions. If you have a story that you would like to highlight, a
bystander you would like to recognize or a call you would like to share, please contact Kristin Young in the PR
Department ([email protected] or 6165).
Medic in the Media
Aflac would like to thank Medic employees for being a client for the past 5 years.
Aflac is offering a new one time only guaranteed issue Critical Care Coverage policy
to Medic employees. The plan is designed as either a stand-alone policy or if you
have another policy with Aflac it will pay in addition to your other policies. It pays a
lump sum benefit between $5,000 and $50,000 for the employee, up to $25,000 for
your spouse and each child is covered at 25% of the employee. The policy will also pay $50 for health screenings in addition
to other policies you may have that already pay for these screenings.
This plan will only be offered in October and November 2010.
Please see our Aflac Representative Drew Fowlie for details in the bay and at the beginning of October In-service and at our
Health Fair.
Drew’s contact information is:
704-806-6816 or [email protected]
A One-Time Thank You Offer
154
176
86
235226
196213
113
208 211
239
0
50
100
150
200
250
300
Aug Sept Dec Jan Feb Mar Apr May Jun Jul Aug
Total Media Placments from Aug 09 ‐ Aug 10
Placements
8
September 2010 Sun Mon Tue Wed Thu Fri Sat
1 A 2 A
3 B
4 B
5 B 6 A
7 A
8 B 9 B 10 A
CPR Training
0900—1300
CPCC
11 A
12 A 13 B
CPR Training
0900—1300
CPCC
14 B
15 A
16 A
17 B
18 B
19 B 20 A
21 A
New Hire
Orientation &
Academy to Begin
22 B
23 B
CPR Training
1800—2200
CPCC
24 A
25 A
26 A
27 B
CPR Training
1800—2200
CPCC
28 B 29 A 30 A
1 B
2 B
Visit Us on the Web!
www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road
Charlotte, NC 28269
Tel: 704-943-6000
Fax: 704-943-6001
In-Service
Training
Medic Events
Holidays
Recertification Testing
Medic Calendar 2010 Training Schedule
AHA Refresher Classes at CPCC
CPR
SEPT - 27 ** 1800-2200
OCT - 4, 7 = 1800-2200 / 18, 21 ** 0800-1200
PALS
NOV - 21 = 0900-1300
ACLS
NOV - 20 = 0900-1300
Stay Tuned to the Medic Dispatch for any
future date announcements!
NC Scope of Practice Recertification
Testing
**YOU MUST RECERTIFY DURING YOUR TEST
MONTH**
ALL CON ED must be up to date at time of
testing.
To schedule a test appt date and time, email Robin Pariso
OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC
2010, JAN 2011)
DEC 10, 11, 13, 17, 18, 20 (Expiration Dates FEB – APR
2011)
PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.
