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Medic Employee Newsletter
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1
This Week:
Code Rupture 2
January InService
Dates 3
Siren Tablet Log-in Notice
4
How to Check Your Timecard
5
IT Equipment Needs
6
New Operations Hot Sheet
7
Training Schedule 8
Medic Calendar 8
News From The Front Line January 9, 2012
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
January 10th
Compliance Training
1000—1900
January 10th
Scope Of Practice
Testing
1300—1700
January 11th
Scope Of Practice
Testing
0900—1500
January 12th
Scope Of Practice
Testing
0900—1500
We have completed the first two months of the second tracking period of FY 2012. All areas
are tracking well with the exception of patient satisfaction. At 67%, our patient satisfaction
scores have taken a hit since our last update.
Please be reminded that the target for Patient Satisfaction is 68% excellent. The good news is
that there is still plenty of time to make improvements in order to raise our Patient Satisfaction
score.
Regardless of the type of medical concern a patient we treat is dealing with, they still judge the
level of service they receive and they very well may end up on the other end of one of our
patient satisfaction surveys. Please continue to deliver the very best in excellent patient care and
use AIDET when interacting with patients and their families as the group performance payout is
heavily tied to overall patient satisfaction. Remember, priority one patients count on clinical
care while priority three patients often need compassion.
We still have an opportunity to secure an overall patient satisfaction score of 68% over the
next two months. Continue to stay focused and provide excellent patient care on every call.
Thank you for all that you do to help Medic succeed as an Agency. We couldn’t do it without
you!
Performance Pay Update
2
In the coming months, CMC will be instituting
a new algorithm called “Code Rupture.” This
algorithm pertains to patients Medic may
transfer from outlying facilities that are
experiencing a leaking or ruptured aortic
aneurysm (AAA). The changes for us involves
the disposition of these patients on arrival at
CMC.
The procedure is as follows:
1. Crew will be notified at sending facility
of “Code Rupture”.
2. Patient will be managed as needed by
the attending crew.
3. On early encode to CMC, please make
them aware as to the patient’s hemo-
dynamic status.
If the patient is
hemodynamically stable (BP > 80) the patient will be delivered to the ED as usual.
If the patient is hypotensive (BP <80 for >10 mins.), you will be escorted to the OR by
security or someone from the ED.
4. Manage the airway via BVM/OPA only. DO NOT place ANY other airway adjunct.
5. If the patient arrests in transit then “Code Rupture” is cancelled and the patient is treated per Signal 9 protocol.
Code Rupture
On January 1st, 2012, Medic officially launched dedicated EMS Coverage at
Charlotte-Douglas International Airport. During the month of December,
employees selected for Airport Teams familiarized themselves with airport
layout, procedures and operations and emergency carts were outfitted with
Medic equipment and branding.
In addition, the Medic PR Department met with airport officials and discussed a media event to educate the community on
the increased level of care inside airport terminals. There will be strong media engagement to promote Medic’s presence at
the airport in the coming weeks; both sides agreed to allow operations to begin and work out any kinks prior to such an
initiative.
The Media Event will take place on the secure side of the airport and will include interviews and footage of our teams in
action. Once a date is officially confirmed for the Media Event, an announcement will be made agency-wide.
Medic is extremely honored to be providing ALS level EMS coverage to passengers, crew, visitors and employees of the
airport. We will continue to keep you updated on any and all developments related to our presence at the airport.
Airport Coverage and Media Event
3
Medical Services has now completed a reference card for
each medication we carry. Each employee is strongly
encourage to review the new reference cards prior to the
start of January InService.
The new reference cards can be found in PDF format on
the Extranet located directly underneath Patient Care
Protocols. If you are have any questions or are unable to
view/download the reference cards, please contact Trevor
Taylor at ext. 6025 or via e-mail at
As a reminder, both the reference cards and protocols may
be accessed as followed:
Log into “My Medic” from the medic911.com home
page. Click the Training and Education tab at the top of the
page Click on Professional License Requirements on the left
side of the page. Scroll to the bottom of the page to find each
document.
Medication Reference Cards
Congratulations to Relief Operations Supervisor, Ed Clay
for his outstanding performance! Ed recently received a
commendation for achieving the best 2011 Hospital
Time (26:00) among his peers on Operations Supervisor,
Tony Pattillo’s team. We are extremely proud of your hard
work and dedication to the delivery of excellent patient
care.
Team Performance
The 2012 Medic Shift Calendars have arrived!
Calendars were distributed and placed into each
employee’s mailbox before the Christmas holiday.
Please be sure to contact Nikkie Perry at
[email protected] if you did not receive a 2012
Medic Shift Calendar.
2012 Shift Calendars
Please be advised of the dates and times for the January
sessions of Medic InService below. Be sure to register
for ONE of the January sessions. Sign-up sheets are
located in the Bay Area near the door to Scheduling.
All employees must be in uniform. Each Medic InService
session will be held in the Medic Auditorium.
Please contact a member of the Medical Services
department if you have any questions.
January InService Dates
January 17th 1800—2200
January 19th 1200—1600
January 20th 0800—1200
January 23rd 0800—1200
1800—2200
January 25th 1800—2200
Operations Supervisor, Tony Pattillo awards Ed Clay with the commendation for the best 2011 Hospital Time on his team!
4
In order for our patient transports to be billed
properly, it is imperative that all crew members listed
on a patient care report have the correct certification
level listed. We are currently refining the process to
capture and update certification levels within Siren
when upgrades (EMT to Paramedic) occur. Medical
Services is aware that a number of employees have
certification levels that are incorrect when you initially
log in (these should be corrected, very soon).
While a process is being developed to ensure that
upgrades are captured and updated in Siren, we are
asking that all employees ensure that your
certification level is correctly listed when you
log in. If it is not correct, you can change it
during the log in process. This will have to be
done every time you log in until the crew level is changed on your Siren account.
If you are listed with the wrong certification when you initially log in to Siren, please send an e-mail to
[email protected] and changes will be made to your account to reflect correct the default level. As always, if you have
any other questions regarding Siren, please feel free to contact Brian at ext. 6142or via e-mail at [email protected].
Siren Tablet Log-In Notice
Scope of Practice testing will be held on the following dates
in January:
Tuesday, January 10th
1300 to 1700
Wednesday, January 11th
0900 to 1500
Thursday, January 12th
0900 to 1500
The Scope of Practice test will include a pediatric medical
scenario, megacode and trauma scenario as well as a
written portion. Employees whose credentials are set
to expire in January, February or March 2012 are
encouraged to sign up for one of the above test
dates. Individuals should plan for approximately three
hours to complete the entire test. Please contact a member
of Medical Services to sign up for your Scope of Practice
test date.
Scope of Practices Dates
Coming in February:
Medic’s Wellness Committee wants to help you make
this the year to lose weight, get in shape and live a
healthy lifestyle. Employees have the chance to achieve
their fitness goals and WIN CASH.
Space in the new program will be limited.
Look for details in upcoming issues of the Medic
Dispatch and around Post 100 & the new annex
building.
2012 Medic Fitness Challenge
5
The Scheduling department is happy to answer your payroll
and/or timecard-related questions. Employees are
encouraged to send their payroll/timecard questions or
correction requests to [email protected]. Please
be sure to include both the date(s) and the number of
hours in question.
**REMINDER: Medic employees are required to
complete a yellow form in the event of a missed punch.
Field employees must clock in and out for your shift.**
Payroll or Timecard Questions
One-day a week training sessions, dedicated to Annual
Compliance Training, have begun this month. The training
will consist of OSHA, Corporate Compliance, HIPAA, etc.
Field crews will attend the full 8-hours of training, while
Admin employees will attend the second half of the class.
Anyone who has an ARD in that month is required to
attend ONE of the training sessions during that month.
Annual Reviews will be affected if Annual
Compliance Training is not attended in the month
of your review. Below are the dates/times of the January
sessions that will be in the Admin Conference Room:
• Jan 10th 1000-1900
Jan 17th 0700-1600 • Jan 25th 1000-1900
Employees scheduled for January attendance are: Michael Baxley, Missy Caldwell, Todd Childers, Jason Crump, Mariann Earwood, Reza Jarrahizdeh, Shawn Kersey, Ryan Lowe, Amanda Mackey, Steve McAuley, Nikkie Perry, Kenny Phillips, Tom Porcelli, Adamo Riascos, Bryan Runyan, Chris Simmons, Jamie Stanford, John Stroup, Cliff Tavares, Brian Thomas and William Walton.
Medic Annual Compliance Training
Medic employees have the ability
to access and review their
timecard for any possible errors
before payroll is processed.
Here are two ways employees can
check their timecard:
In the Crew Lounge
Click on the Kronos desktop icon
Log into Kronos with your Medic user name and password In the My Information tab, select My Timecard
From the Medic Homepage
Click on My Medic Log into the Extranet with your Medic username and password Select Kronos and log in using your Medic username and
password In the My Information tab, select My Timecard
How to Check Your Timecard
Congratulations to the following former Relief Crew Chiefs
who have recently been upgraded to Crew Chief status!
These individuals have a history of strong performance and
dedication to the Agency. Please be sure to congratulate all
of them on their outstanding career achievement:
Alexis Perkel
Christy Iyoob
Lucas Gale
Nina Bost
Newest Crew Chiefs
6
The IT department is proud to unveil a new, more convenient way to secure your IT equipment and Services needs!
The new IT Service Catalog allows users to select their specific IT equipment and or Service needs via a convenient drop
down menu to the IT department. The IT Service Catalog also indicates to users the amount of notice required to
complete their order. The new IT Service Catalog will be used to secure incoming IT equipment requests and Services
moving forward.
**Please note the time requirements associated with each request, so please plan accordingly. Please contact IT Manager,
Teresa Womble at [email protected] if you have any questions about the new IT Service Catalog process.**
Here’s how to access the IT Service Catalog:
1. Log onto the IT Service Help Desk
OR
IT Equipment Needs
2. Click the Service Catalog tab at the top of the screen or click the secondary Service Catalog button
(as highlighted in yellow).
3. From there, please select your IT equipment or Service need(s) from the menu options list
7
Medic has a new way to distribute important, timely information to field
employees. The Operations Hot Sheet will be used as a new communication
tool to convey IMPORTANT or EMERGENT information related to the
field. The Operations Hot Sheet is a faster way to distribute important
information.
HOW IT WORKS:
An Operations HOT SHEET will be created and distributed as soon as
there is an important communication to the field needed.
The HOT SHEET will be copied on BRIGHT RED paper and will be
distributed by the OSTs when employees check out their computers and
drug boxes.
The HOT SHEET must be signed out along with these materials.
HOT SHEETS can also contain previously communicated information, if it is still relevant.
THE PROCESS:
The Medic PR Department will help to create, copy and distribute the Operations HOT SHEET.
Once a department head determines that a mass communication needs to be distributed to field employees, they
must first received approval from a Deputy Director.
With Deputy Director Approval, the PR Department is then contacted to help craft the communication.
Once contact is made, the following information needs to be supplied to either Nikkie Perry via e-mail at
[email protected] or Kristin Young via e-mail at [email protected].
Please supply the following information:
Brief Summary or Bullet Points of what needs to be communicated (the who, what, why, when and how)
The Priority of the Communication
Level 1—Immediate (highest importance)
Level 2—By 5:00 pm (that same business day)
Level 3—By 5:00 pm (the next business day)
Once the communication is created by the PR Department, a rough draft will be sent back to the department head
for approval
The Operations HOT SHEET is then placed at the logistics window for all employees to sign for when they pick up
their computers and drug boxes.
If you have questions about how the Operations Hot Sheet will work, contact your direct supervisor or PR Manager, Kristin
Young at ext. 6165 or [email protected].
New Operations Hot Sheet
8
Visit Us on the Web!
www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road
Charlotte, NC 28269
Tel: 704-943-6000
Fax: 704-943-6001
In-Service
Training
Medic Events
Holidays
Recertification Testing
2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.
Important Notes about 2012 AHA
Refresher Classes at CPCC
To register, call CPCC at 704.330.4223
All classes will be held at CPCC’s CENTRAL
CAMPUS in the BELK Building.
Actual classroom number will be given at time of pre-
registration
A minimum of 10 students is required for each class.
FISDAP Test Results will be
forthcoming.
January 2012 Sun Mon Tue Wed Thu Fri Sat
1 A 2 B
New Year’s Day
Holiday
Medic Offices Closed
3 B 4 A
Compliance Training
0700—1600
5 A
6 B
7 B
8 B 9 A
10 A
Scope of Practice Testing
1300—1700
Compliance Training
1000—1900
11 B
Scope of Practice Testing
0900—1500
12 B
Scope of Practice Testing
0900—1500
13 A 14 A
15 A 16 B
MLK Holiday
Medic Office sClosed
17 B
January InService
1800—2200
Compliance Training
0700—1600
18 A
19 A
January InService
1200—1600
20 B
January InService
0800—1200
21 B
22 B 23 A
January InService
0800—1200
1800—2200
24 A 25 B
January InService
1800—2200
Compliance Training
1000—1900
26 B 27 A 28 A
29 A 30 B 31 B