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News From The Front Line December 28, 2010

The MEDIC Dispatch

Performance Pay Update

We have just

completed the first

month of the

second Performance

Pay program

tracking period. All

areas are continuing

to track well with

the exception of

our patient

satisfaction

scores.

At 64% our patient

satisfaction scores

have taken a large

hit since the start of the current tracking period when we measured at 71% for patient

satisfaction. This is very important because patient satisfaction is a qualifying criteria; no payout

will be received, if we don’t meet our target of at least 68% for patient satisfaction during a

given tracking period.

Regardless of the type of medical concern a patient we treat is dealing with, PRC still judges

the level of service they receive and that patient may very well may end up on the other end of

one of our patient satisfaction surveys.

Please also be mindful of the following key points:

Please treat every encounter you have in the community as a customer service

opportunity

Utilize AIDET

Talk up your partner

Let the family and patient know that they are receiving EXCELLENT patient

care today

The good news is that with 300 patient satisfaction surveys remaining during this tracking

period, field personnel can still heavily influence the rating Medic receives in this key driver as

well as others. Continue to stay focus and we will get the patient satisfaction scores back up to

68% where it belongs as we begin the new year. Thank you for all you do to help Medic

succeed as an Agency. We couldn’t do it without you!

This Week:

City/County

Merger Article

Follow-Up

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The New ePCR

Work Team 3

December Medic

Calendar 4

Mecklenburg

EMS

Agency

Dates to

Remember:

December 31st

Medic Office Closed

Happy New Year!

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Do you know a recent or soon to be graduate from an accredited

Paramedic training course? If so, refer them to work at Medic and you

could earn a $3,000 referral bonus.

Medic is currently looking for talented and certified Paramedic

applicants to join Medic’s Paramedic refresher course in February

2011! Interested applicants should visit www.medic911.com/

hiringprocess_careers to access Medic’s employment application and all

required documents.

For more information on the February 2011 Paramedic hiring, please contact Recruitment

Specialist, Charvetta Ford-McGriff at charvettaf@medic911.com or 704.943.6089.

Certified Paramedics Needed for February Hiring!

Last week’s Charlotte Observer featured another article regarding Mayor Anthony Foxx’s desire

to see city and county government consolidation occur, here, in Mecklenburg County. As usual,

the article mentions Medic and CFD as possible targets of such a merger. Mecklenburg County

Manager Harry Jones has made it clear that he has serious reservations that any such merger

would actually yield beneficial results for the residents of this community, and he has asked that

any such discussion be delayed for at least six months.

This topic is not new to those who have been with Medic since the mid 90’s. It rears its head

every so often and the evidence has not yet supported any such consolidation. The political rhetoric surrounding this topic

will continue to play out in the media from time to time, but it’s important that we all remain focused on our responsibility

to the community we serve and that we don’t let ourselves get distracted by it.

You have a strong commitment by Medic’s Lead Team to remain fully engaged with the County Manager’s Office and share

any information with this Agency should actual developments occur. In the interim, please keep up the outstanding work

each of you does to support the emergency medical needs of this community.

Thank you.

City/County Merger Article Follow-Up

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Join the Medical Journal &

ECG Club for its first meeting

of the New Year! Friday,

January 7th, 2011 at 9605

N. Tryon Street in the

University Area.

1300 ECG Puzzlers

1400 Journal Articles

All are welcome to attend.

Please contact Mike Sherriff

at mikes@medic911.com to

confirm that you will attend,

so that we can get the

journal articles to you for

your reading pleasure!

Next Medical Journal & ECG Club Mtg

Last week, Mecklenburg County mailed a letter to every Medic

plan participant with CIGNA medical coverage, including

retirees, from the U.S. Department of Health and Human

Services titled, Notice About the Early Retiree Reinsurance

Program.

Because Mecklenburg County has applied for the Early Retiree

Reinsurance Reimbursement we are required to send out this

notice to all plan participants (active and retired). The letter

was sent for informational purposes only and no action is

required from Medic employees or retirees.

Summary:

Mecklenburg County has applied and been approved for this program

No action is necessary from the employee or retiree

The County is required by the Federal Government to mail this notice

This program has no impact on your insurance plan (ex…if you enrolled in CIGNA Enhanced then you will still have CIGNA Enhanced)

Any reimbursements that Mecklenburg County

receives must be used in the medical plan – ex:

reimbursements could reduce future rate increases

FREE

A new ePCR work team has been created to assist Medic

employees with ePCR reporting.

The purpose of the new team will be to provide an

assessment of current ePCR practices, how they match up

with our needs as well as provide recommendation(s) on

what the Agency should do in regards to its patient care

reporting strategy moving forward.

Over the next several weeks, you may be contacted by an

ePCR Work Team member to get additional information

needed to assist in this process. If you are not contacted by

an ePCR Work Team member, but have concerns about

the ePCR reporting process, please feel free to contact any

of the following team members below via e-mail:

Teresa Womble

Melissa Garifo

Chris Simmons

Keith Overcash

Don Overcash

Chris Kraetz

Cynthia Jefferson

Bob Francis

The New ePCR Work Team Early Retiree Reimbursement Prog

Congratulations to Medic QI

Systems Analyst, Michelle

Correll, for recently passing the

North Carolina EMT

Certification test earlier this

month. Great job! We are all

very proud of your recent accomplishment.

Congratulations!

Medic QI Systems Analyst, Michelle Correll and Deputy Director of Learning & Development, Kevin Staley. Please note in this photo, Kevin is presenting Michelle with her 10-year Service Award, not

her EMT Certification.

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar 2010 Training Schedule

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

December 2010 Sun Mon Tue Wed Thu Fri Sat

1 B 2 B

3 A

4 A

5 A 6 B

7 B

8 A 9 A

10 B

Recertification Testing

11 B

Recertification Testing

12 B 13 A

Recertification Testing

14 A

Nov Makeup InService

1200—1600

15 B

Nov Makeup InService

1200—1600

16 B

17 A

Recertification Testing

18 A

Recertification Testing

19 A

20 B

ACLS Training @ CPCC—Levine

Campus

1300—1700

Recertification Testing

21 B

22 A

23 A

24 B

Christmas Holiday

Medic Offices Closed

25 B

26 B

27 A

Christmas Holiday

Medic Offices Closed

28 A

29 B 30 B 31 A

New Years Holiday

Medic Offices Closed