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1
This Week:
New Mobile
Mapping Tool
Features
2
May InService
Dates 3
New EMS
Credential
Notification System
4
Did You Miss the
Deadline? 5
Patient Reunion 6
May Compliance Training Sessions
7
Training Schedule 8
Medic Calendar 8
News From The Front Line April 30, 2012
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
April 30th
Compliance Training
1000—1600
May 1st
New Mobile
Mapping Tool
Uniform Requisition Change
May 3rd
Compliance Training
1000—1600
It’s that time of year again…nominations are now
open for the 2011 Top Call Award.
Employees are encouraged to nominate their fellow
peers for call(s) that are above and beyond the
“normal” call for service. To fit the Top Call Award
criteria, nominated calls should be notable and
demonstrate outstanding performance either on
scene or over the phone – a call with outstanding
scene/phone management.
Recipients of the 2011 Top Call Award will be
honored at this year’s Employee Recognition
Ceremony.
Please note that all 2011 Top Call Award
nominations will be reviewed by your immediate
supervisor before being submitted to the Employee
Recognition Team for approval. If you would like to
nominate a call for the 2011 Top Call Award,
please provide the following information to your
immediate Supervisor:
Your Name
Contact Phone/Contact Email (for
further clarification, if needed)
Nominee(s) Name (please list all employees involved)
Run Number (if known)
Briefly describe the call
Briefly describe why the call should be selected for a 2011 Top Call
Award
If you have any questions for the Employee Recognition Team about the 2011 Top Call
Award nomination process, please contact Nikkie Perry at [email protected]
or ext. 6178.
Now Accepting Nominations for 2011 Top Call Award
Top Photo (from left to right): 2010 Top Call Award
Recipients, Josh Stiller, Jeff Perkel and Kathy Houston with
Medic’s Lead Team. (Above Photo): 2010 Top Call Award
Recipients, Todd Moore and Brandy Pender with Medic’s
Medical Director and Lead Team.
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Beginning Tuesday, May 1st at 12:01 am, Medic will begin using a new Mobile Mapping Tool to assist field crews in the
application of existing Agency destination protocols.
How to Use the New Mobile Mapping Tool Features When a Unit is Dispatched
When a unit is dispatched to a particular call, crews can scroll down to the bottom of the Incident Information
screen in Marvlis to find a list of the closest facilities, auto-populated based on each patient’s location:
o One destination will be the closest facility for a STEMI/ROSC Patient
o One destination will be the closest ED in Mecklenburg County based on the known chief complaint
This information is to be used by field crews for possible planning and communication purposes
At Depart Scene
After clicking on Depart Scene, crews will then have three transport options to select from:
General: A list of ALL possible Destinations within the greater
Metrolina region
o To be used when patient choice is appropriate and they request
transport to a facility other than an in-county ED
Mecklenburg ED: A list of all nine in-county facilities: CMC
Huntersville, CMC Main, CMC Mercy, CMC Pineville, CMC Steele Creek, CMC
University, Presbyterian Huntersville, Presbyterian Main, Presbyterian Matthews
o To be used for choosing in-county destinations that are not
ROSC/STEMI patients; must be closest facility OR patient choice
ROSC/STEMI: a list of treatment facilities capable of treating patients
with these conditions, listed in order of proximity to the Medic unit:
CMC Main, CMC Pineville, or Presbyterian Main
o To be used for all ROSC/STEMI patients; must be closest facility
OR patient choice
Crews are instructed to click on the appropriate button based on
the protocol and proceed to take the patient to the destination as noted
It is imperative for field crews to continue following Agency destination
protocols when using the new features of the mobile mapping tool:
1. Patient preference
2. Closest facility based on patient need/acuity
Additional Important Points
Medic personnel are prohibited from influencing a patient’s transport decision; simply follow the protocol
Crews must clearly denote the reason for a selected transport destination in their patient care report
Please contact Operations Manager, Todd Sims at ext. 6173 or via e-mail at [email protected] if you have any questions about the new Mobile Mapping Tool features.
New Mobile Mapping Tool Features
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Over the past several months, the Agency has begun to feel the same effects that are being felt nationwide in regards to
medication shortages. These shortages and backorders are beyond our control but, affect us nonetheless. One of these
effects is a shortage of Midazolam (Versed). Currently the Agency’s stock has dropped to levels which necessitate us to take
measures immediately to prioritize its need, allowing patients to receive it where needed most.
Effective immediately, Midazolam (Versed) usage will be limited to ONLY patients who
are experiencing an active seizure. The Agency is actively seeking to restore our supply as quickly as possible and,
weighing the options of other, alternative medications as well. As soon as we have replacements in place or an acceptable
alternative, we will pass the information along.
In the meantime, should you have questions or concerns, please contact a member of Learning and Development.
Thank you.
Midazolam Usage
As a part of Medic’s ongoing evolution, it was recently
decided by Agency leadership that the Field Training Officer
(FTO) position would be revamped to better meet the
training needs of new employees. It was also decided that
the FTO position, given the new responsibilities and time
commitment, should be upgraded in the Agency pay scale
on a full time basis.
This decision and the process for applying was
communicated Agency wide earlier this month. As a result,
many worthy applicants have been received. Unexpectedly,
leadership has also received a great deal of questions about
the decision to upgrade the FTO position and the process
that we are undertaking to choose from the applicant
pool. Given the response, the hiring process for the FTO
position has been temporarily suspended in order to
communicate answers to the questions we have received
Agency-wide to help clear up any confusion.
You can expect to hear from leadership over the next two
weeks via email and postings around the Agency. Once we
have appropriately addressed employee concerns, we will
move forward with the process in a timeframe that will also
be communicated Agency-wide.
Thank you for your candid feedback and patience as we
work through this very important process.
FTO Assessment Process
Please be advised of the upcoming
dates and times for the May
sessions of Medic InService.
Be sure to register for ONE of
the sessions listed. All employees
must be in uniform. Each Medic
InService session will be held in
the Medic Auditorium.
Please contact Education Assistant
Elisabeth Mitchell at ext. 6132 or
via e-mail at
[email protected] if you have any questions about
the upcoming May InService sessions. Thank you.
May InService Dates
May
Tuesday 15th 1800—2200
Thursday 17th 1200—1600
Friday 18th 0800—1200
Monday 21st 0800—1200
1800—2200
Wednesday 23rd 1800—2200
Thursday 24th 1830—2230
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Starting next month, the North Carolina Office of Emergency Medical Services
will begin using a new notification system. The office will begin sending
providing reminders regarding your pending expiration of an EMS credential via
email. There will be periodic notifications sent to your email address (listed in
the Credentialing Information System (CIS) at www.emspic.org) using the
following notification schedule:
1. 90 Days—The first notification will be sent 90 days prior to the expiration
of your credential. This will serve as a reminder that your credential will be
expiring, and that you are now eligible to renew your credential through an
approved teaching institution.
2. 30 Days—The second notification will be sent 30 days prior to the expiration of your credential. This will serve as a
follow-up to the initial notification that your credential will expire within 30 days. If your credential expires, you will
no longer be able to function in any approved practice setting utilizing your current EMS credential.
3 . 1 Day—The third and final notification will come one day after your credential has expired, and this message will also
be sent to the System Administrator of all Systems to which you are affiliated. This notification will request you
immediately cease functioning in any approved practice setting, in which you utilize your EMS credential. This e-mail will
also notify you of the appropriate measures to reinstate the status of your credential.
The North Carolina Office of Emergency Medical Services would like to encourage your patience as they anticipate some
potential issues in an effort to make their system more efficient in meeting your needs. Should you have any questions,
concerns or problems, please contact your Regional EMS Office or you may contact Angela Hicks at
New EMS Credential Notification System
The Special Ops division is
currently seeking employees
interested in becoming part of
Medic’s Bike Team. Applicants
must be functioning in a
second person status for a
minimum of six (6) months with the Agency. Interested
employees should contact their supervisor for
recommendation and placement on the candidates list no
later than Monday, May 7th.
Candidates must be available to participate in one of two
assessments to be held on Tuesday, May 15th and
Thursday, May 17th (times TBD). Please contact
Michael Stanford at ext. 6230 or [email protected]
if you have any questions.
Bike Team Expansion
The new style unit went
into service last
Tuesday. It is a remount
of an existing box onto
a new chassis. This
chassis was designed
and specified by a group
of individuals that were selected due to their historical
ability of making sound judgment and decisions based on the
evidence at hand. The highlights of this unit include more
‘creature comforts’ and an overall chassis that was designed
with the mindset of being an Ambulance. There are a total
of eight units either under production or scheduled to go
into production; all of which are slated to be completed by
mid-July – barring any unforeseen problems.
New Medic Ambulance Chassis
5
For any Medic employee who did not make last Thursday’s EMS Week gift submission deadline...good news, there’s still
time! Medic has begun to collect submissions for the 2nd batch of EMS Week 2012 gift options.
If you have not already, please be sure to visit https://www.surveymonkey.com/s/emswk2012gift2ndbch and make your
EMS Week gift selection. Please select ONE of the gift options below when completing the online form.
**Please note that 2nd batch gift selections will NOT be distributed during EMS Week.** Employee
gift submission for the 2nd batch MUST be selected no later than 12:00 pm Thursday, May 10th.
Contact Nikkie Perry at [email protected] if you have any questions about the 2nd batch of EMS Week 2012 gift
options. Thank you.
Did You Miss the Deadline?
Option #1:
Medic Embroidered Book Bag
Option #2:
Medic Imprinted Stadium Chair
Option #3:
Medic Imprinted Grill Set
Please join the Agency in congratulating Richard
Steinbroner, Jay Black, Lester Oliva and Gene
Starnes as the newest Safety Training Officers!
The new Safety Training Officers will join current Safety
Training Officers, Ian Starkey and Doug Valot, in helping
to make sure Medic continues its operations as a safe
workplace.
Please be sure to congratulate Richard, Jay, Lester and
Gene on their recent accomplishment!
Congratulations!
6
Medic celebrated a cardiac arrest save on Monday, April 23rd with a patient reunion. Helen Servicky collapsed in her home
in November 2011. Her son Ron called 911 and was talked through performing CPR by Telecommunicator Kim Phillips.
His actions gave his mother a fighting chance once Medic
paramedics Gene Starnes, Adam Bolinger and Karen
Bednarik arrived on scene. The crew cooled Mrs.
Servicky and achieved ROSC, but on the way to
Presbyterian Hospital she arrested again. CPR was started
again, ROSC was achieved a second time, and Mrs.
Servicky had a pulse when patient care was transferred.
The Servicky family said they were incredibly impressed
with the level of care and professionalism they received
from the Medic team, from the second they dialed 911, to
the moment of patient transfer, and even now, as they
were able to thank the crew in person for saving Mrs.
Servicky’s life.
When you see the crew members, please make sure you
congratulate them on a job well done!
Patient Reunion
Effective Tuesday, May 1st the uniform requisition process will transfer from Ray Hanna to the Special Operations
Division. The Special Operations Technicians are normally available seven days a week from 0600 to 2200. Please see the
changes/details below:
Anderson’s Uniforms will remain our current uniform vendor.
The uniform requisition form must be completed in order to fill requests. Forms are available in the lobby of the new
Annex building and through your supervisor. Completed forms should be placed in the drop box at the new Annex
building or routed to the Special Operations Technicians via inter-office mail.
Anderson’s will deliver all uniforms to Special Operations. Once your order is received it will be checked to ensure it
is correct. You will receive an email when your order is ready to be picked up.
All orders will be picked up from the new Annex building. Uniforms will no longer be available for pick up at
Anderson’s Uniforms. Please call the Special Operations desk at 704.943.6232 to make pick arrangements of your order.
Footwear from Anderson’s Uniforms will be requested when your requisition form is received. Orders for
footwear from Galls or any other vendor will be placed on the 15th of each month.
Questions about uniforms can be sent to [email protected].
If you have any questions about the uniform requisition change please contact Michael Stanford at 704.943.6230 or
Change in Uniform Requisitions
The Servicky family including Helen and her son Ron (front, right) were reunited with
Paramedics Adam Bolinger, Gene Starnes and Telecommunicator Kim Phillips. Also present
was one of the responding CMPD officers, Shawn Nelson with the Independence Division
(back, right).
7
Required
Employee
Attendance
Samantha Barber,
Dan Baltimore,
Ty Brown, Dave
Brown, John
Burgess, Andrew Chamblin,
Richard Dean,
Bob Francis,
Lucas Gale,
Melissa Garifo,
Dena Gaston,
John Gibson,
Mike Gilmore,
Jeff Glenn, Bryan
Hancock,
Charles Horne,
Jeffrey Isenhour, Amy Johnson,
David Kennerly,
Ray Kirby, Jeffrey
Lineberger, Tim
Marshburn, Randy McKown, Chris Milby, Todd Moore, Arthur Nolan, Don Overcash, Christy Parker, Tony
Pattillo, David Phillips, Beth Rimmer, Derek Rogers and Don Shue.
**Please Note: If your Annual Performance Review was in April and you did not attend an April class you
must contact Amy Johnson and attend a May class.**
Information Updates:
The duration of the Medic Safety & Compliance Training sessions is six hours. This will be a paid day and
each employee with an Annual Performance Review in that month must attend
Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½
hours of class
Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the May Compliance Training sessions at ext. 6095 or via e-mail at [email protected]
May Compliance Training Sessions
8
Visit Us on the Web!
www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road
Charlotte, NC 28269
Tel: 704-943-6000
Fax: 704-943-6001
In-Service
Training
Medic Events
Holidays
Recertification Testing
2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.
Important Notes about 2012 AHA
Refresher Classes at CPCC
All classes will be held at CPCC’s
CENTRAL CAMPUS in the BELK Building.
Actual classroom number will be given at time of pre-registration
A minimum of 10 students is required for
each class.
Corporate Compliance Trainings
April 30th: 1000—1600
May 3rd: 1000—1600
May 8th: 0800—1400
May 10th: 1000—1600
May 16th: 0800—1400
May 21st: 1000—1600
May 25th: 0800—1400
May 2012 Sun Mon Tue Wed Thu Fri Sat
29 B
30 A
Corporate Compliance
1000—1600
1 A 2 B
3 B
Corporate Compliance
1000—1600
4 A
5 A
6 A 7 B
8 B
Corporate Compliance
0800—1400
9 A
10 A
Corporate Compliance
1000—1600
11 B 12 B
13 B
14 A
15 A
May InService
1800—2200
16 B
Corporate Compliance
0800—1400
17 B
May InService
1200—1600
18 A
May InService
0800—1200
Corporate Compliance
0800—1400
19 A
20 A 21 B
Corporate Compliance
1000—1600
May InService
0800—1200
1800—2200
EMS Week 2012
22 B
EMS Week 2012
23 A
May InService
1800—2200
EMS Week 2012
24 A
May InService
1830—2230
EMS Week 2012
25 B
Corporate Compliance
0800—1400
EMS Week 2012
26 B
27 B
28 A
Memorial Day Holiday
Medic Offices Closed
29 A
Corporate Compliance
1000—1600
30 B
31 B
