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MEDIA
DESIGN
GRAPHIC MEDIA
ICT
GAMING
INTERNET
PACKAGING
ADVERTISING
CREATIVE INDUSTRY
You are an entrepreneur or a manager in the creative industry or in communications. You could benefit from advice or practical support. The Dienstencentrum is ready for you: we are at your company’s service.
At the heart of new developmentsAs your consultant, we are at the heart of developments in the industry. We are skilled in production, commercial and employment improvement. Every question relating to:
• Process control• Information flow• Quality and environmental management• Cooperation• Company Policy• Market trends• Sales• HRM• Working conditions• Finance• Corporate Social Responsibility• Legal matters, especially related to labor
Strong networkThe Dienstencentrum interacts with a broad network inside and outside of the industry. A wealth of expertise and information is within our easy reach. We also have good relations with varied national and international institutes. The Dienstencentrum is acquainted with all the important issues that may affect your organization. You can personally approach us directly about these issues.
The shortest routeThis is the combination of factors that make the Dienstencentrum unique. There is no straighter route to access the broad expertise that has been developed in the last decades. For you specifically, this means:• A broad package of services• That offer integrated solutions• Fast implementation• Low development costs• Answers and advice from people that know
the industry thoroughly
The Dienstencentrum is used to operating at the board- and management level – this often means our solutions directly match your company policy and strategy. Many companies find it hard to make the translation of policy to the work floor and need support. We can help you: personally and practically.
InnovationWe continuously invest in the development of new knowledge in order ensure we can always support you in optimizing your company.
Three working areas - one industryDienstencentrum services can be divided into three disciplines:• Sustainable production• Healthy entrepreneurship• Excellent performance
Our consultants know the culture of the graphic media and communication industries at the company level; the specific problems that exist here and the solutions that are (not) possible for different company types and sizes. Whether this concerns the finer points of management and leadership, problems in the market, financial matters, LEAN methods, quality, safety and health, environment, sus-tainability or legal support. You can count on competent, personal and practical advice. Custom supportShort and simple: the Dienstencentrum offers custom support to individual companies and takes on the role your situation demands. This may be through advice, support and assisting your operations. We are at the service of your company.
At the service of your company
MEDIA
DESIGN
GRAPHIC MEDIA
ICT
GAMING
INTERNET
PACKAGING
ADVERTISING
sustainable production
healthy entrepreneurship
excellent performance
The Dienstencentrum
assists all companies in the
creative industry, such as:
Design agencies
(Graphic)media companies
Publishers
ICT-companies
Advertising agencies
The Dienstencentrum also
works for governmental
bodies such as
municipalities
provinces and
national government.
DienstencentrumPostbus 2201180 AE Amstelveen
T 020 543 56 88F 020 543 55 64
[email protected]. stivako.org
This brochure is produced by Drukkerij Verloop (The Netherlands) under controlled conditions in accordance with ISO 14001 Graphicmedia tested by SCGM, certificate number SCGM-MZ: 04/01/2012
SUSTAINABLEPRODUCTION
EXCELLENTPERFORMANCE
CUSTOMEREXPERIENCEDIENSTENCENTRUM
HEALTHYENTREPRENEURSHIP
OF THE TURNOVER
failure cost?ISO 9001
7%
SME’s61% UNDERTAKING ‘GREEN TRANSITION’
ISO 14001IS A BOON
more forest in Europe than 50 years ago
FSC/PEFC
CHOOSEINFORMATION SECURITY
110 BILLION IN DAMAGES
WORLDWIDE
FRAUDDAMAGESTHEFT/LOSSOTHER
42%26%17%15%
SUSTAINABLE procurement
CERTIFICATION BY DIENSTENCENTRUM
FSC / Environment / Quality / SustainableProcurement / Safety & Risk / Group certification CARBON FOOTPRINT
LEAN PRODUCTION25% IMPROVEMENT OFPRODUCTION CAPACITY
HEALTH RISKSStorage of hazardous substances & machine safety
LEAN 5SInvest one day in your people and use
their skills to their full potential
POSITIVE FINANCIAL RESULT AFTER REORGANIZATION50%
EVERY YEAR
750MANAGERS & STAFF EDUCATED REORGANIZATION
COMPLETEDSUCCESFULLY92%
LEGAL CONSULTANCY
70%of graphic media is our
CLIENT
Personal Profile Analysis in 8min
TRANSPARENT COMPANY?Make clear task descriptions
LESS SICKLEAVE and a better company result through
EFFECTIVE HEALTH MANAGEMENT
COMPETITIVE INNOVATION
OUTPERFORMS
RIVALS56%
CUSTOMER EXPERIENCE
it takes 12 positive experiences to
forget 1 negative
WORK ON YOUR MARKETING & SALES
780entrepreneurs already have
ENERGYMANAGEMENT
MARKET ANALYSISmanagement instrument for investment decisions
INNOVATIONbenefit from opportunities in the company
STRATEGYAdaptive entrepreneurshipflexible use of people & machines
CUSTOMER FRIENDLY
75% Good to Very Good
STAFFSERVICES PROVIDED MATCH CUSTOMER NEEDS
Good to Very Good
CONSULTANTS
80% Good to Very Good
EVERY YEAR
1/3 OF THE INDUSTRY IS A CUSTOMER
