Medavie Blue Cross

MISC-408E 07/19

Managing Your Benefits & Health

Discover more at medaviebc.ca/members

YOUR coverage

Find details about what benefits are covered under your plan, including plan maximums and coverage limitations:

• In the members section* of medaviebc.ca

• In your benefits booklet

A summary of your coverage is also provided in our Medavie Mobile app.

You should review this information fully and keep your booklet for future reference.

YOUR ID card

Your Medavie Blue Cross card includes your policy and identification numbers. If a type of service is part of your coverage (for example, prescription drugs or dental), present your card to the provider to make a claim.

Your card also allows you to access exclusive discounts through our Blue Advantage program and, if covered for travel benefits, lists the toll-free number for medical emergencies while travelling.

Keep your card in your wallet for easy access.

* When available. Secure member site is for use by primary plan members only.

We’re happy to be your benefits provider.THESE PAGES OUTLINE WHAT YOU NEED

TO KNOW ABOUT MANAGING YOUR BENEFITS

AND HOW YOU CAN ACCESS A NUMBER OF

RESOURCES TO HELP YOU BE AND STAY WELL.

MANAGE YOUR

benefits online Register at medaviebc.ca to:

• Review your plan details, coverage and who is included under your plan

• Check the status of a claim and view claims history

• Keep track of payments issued to you and/or your service provider

• View and print your Explanation of Benefits(EOB) statements

• View and update your address and direct deposit banking information

• Request a new ID card

Access your coverage details on the go with our free Medavie Mobile app:

• Access an electronic ID card that you can present to health care providers, or email or text to anyone covered under your plan

• Submit a claim by uploading a picture of your receipt and get notification when it’s processed

• Check your coverage

• Find a health professional who offers ePay – those providers who submit your claims directly to us so you only pay any expenses not covered by your plan

MEDAVIEmobile app

medaviebc.ca/app

GET YOUR

money faster

Submitting a claim• Direct from the provider – Ask your health professional if they offer ePay – they’ll submit

the claim electronically for you, so you pay only what’s not covered by your plan. • From your phone – Use our Medavie Mobile app to submit your claim right from your

smartphone. Take a picture of your receipt(s) and submit – you can do it in under a minute. • On our website – Use a scan or photo of your receipt(s) and submit through the member

section at medaviebc.ca• Quick Pay – Process your claim and answer questions about your coverage in person,

at locations throughout Atlantic Canada.• By mail – Forms are available on our website.

Direct depositSign up for direct deposit online or on our Medavie Mobile app – to save yourself time by having your reimbursements deposited directly into your bank account.

COORDINATION

of benefits If you and your partner are covered by separate benefit plans, you may be able to enjoy reimbursement for up to 100 per cent of eligible claims.

Submit your claim to us, then provide You a copy of the processed claim to your partner’s insurer.

Your partner They submit the claim to their insurer, then provide a copy to us.

First, submit to the insurer of the

Your kids partner whose birthday comes earlier in the calendar year. Then provide a copy to the other partner’s insurer.

How to claimWho is the claim for?

MAKEsmart choices AND be well

Great member resources you can use for wise health care consumer choices.

BLUE ADVANTAGE | blueadvantage.ca

Enjoy exclusive discounts on the total cost of products and services from participating providers across Canada, whether or not the item is covered under your benefit plan. Present your ID card and mention Blue Advantage to receive your special savings.

Create your own personal profile for customized advice, information,and tips on how to be and stay healthy. Use the interactive health risk assessment tool to assess your current health, set and track personal goals, and learn about lifestyle changes you can make for a longer and healthier life.

MY GOOD HEALTH | medaviebc.mygoodhealth.ca

Know yourself

Save money

4 G R E AT reasons

TO V I S I T T H E

M E M B E R S E C T I O N O F

medaviebc.caFind a health professional Make a healthy change

Simplify your life Save money

See what accredited service providers are close to you

Sign up for Direct Deposit and get your money back faster

Get a personalized Health Risk Assessment, healthy living tips and more at MyGoodHealth®

Find out how to reduce your health care and benefit costs

Looking for more health and wellness tips and support?

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STAY

connected

TM The Blue Cross symbol and name are registered trademarks of the Canadian Association of Blue Cross Plans, used under licence by Medavie Blue Cross, an independent licensee of the Canadian Association of Blue Cross Plans.