[re]defining age2014 SPRING CONFERENCE WITH EXHIBITOR SHOWCASE

MEADOWS CONFERENCE CENTER • ALTOONA, IOWA

MAY 7 – MAY 8, 2014

Serving The Midwest

1-800-847-2404MartinsNet.com

406 Viking Road • Cedar Falls, IA 50613

/MartinBrosDist

Foodservice Distribution

with aDifference

Full-Line

TopekaSalina

Grand Island

Kansas City

St. Louis

Omaha

Sioux Falls

Sioux City

Des Moines

Cedar Falls

Duluth

Minneapolis

St. CloudAberdeen

Wausau

Green Bay

Milwaukee

DanvillePeoria

Davenport

Largest Independent Foodservice Distributor in Midwest.

Family Owned & Operated Since 1940

Free Personalized Menu Services

Theme Events

Enhanced Dining Resources

Seven Dietitians

Cost Control Analysis & Resources

Culinary Team

Engaging Lunch & Learns

Monthly Webinars

Over 1800 Healthcare Customers

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Schedule of Events

Participant Registration Desk HoursWednesday, May 7 • 8:00 a.m. – 9:00 a.m.Thursday, May 8 • 7:30 a.m. – 8:30 a.m.

Exhibit HallWednesday, May 78:00 a.m. – 1:15 p.m.

More than 60 vendors of goods and services already know you are leaders. That’s why they scramble to exhibit at what is in their words the “best show in the Midwest.” Find out how they can help you continue to be great!

What’s Inside2014 Annual Sponsors 2

Registration and General Information 4

Continuing Education Information 5

General Session Information 8 - 9

Social Event 10

Session Planner 12 - 13

Breakout Session Descriptions 14 - 19

Speaker Biographies 21 - 25

Exhibitor Showcase 27 - 30

Special Thanks to our 50th Golden Anniversary Sponsors

Wednesday, May 78:00 a.m. – 9:00 a.m.Registration

9:00 a.m. – 10:00 a.m.Keynote: Larry Minnix

10:00 a.m. – 10:45 a.m.Break and Opening of Exhibit Hall

10:45 a.m. – 11:45 a.m.Breakout Sessions

11:45 a.m. – 1:15 p.m.Lunch & Exhibitor Showcase

1:15 p.m. – 2:15 p.m.Breakout Sessions

2:30 p.m. – 3:30 p.m.Breakout Sessions

3:45 p.m. – 4:45 p.m.Breakout Sessions

5 p.m. – 6:30 p.m.Social Event

Thursday, May 87:30 a.m. – 8:30 a.m.Registration

8:45 a.m. – 10:00 a.m.Keynote: John O’Leary

10:15 a.m. – 11:15 a.m.Breakout Sessions

11:15 a.m. - 12:30 p.m.Buffet Lunch & Emerge Presentation

12:30 p.m. - 1:30 p.m.Breakout Sessions

1:45 p.m. - 2:45 p.m.Breakout Sessions

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2012 Annual Spring Conference & Exhibitor Showcase – Inspire. Serve. Advocate.

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Special ThanksLeadingAge Iowa would like

to thank the following 2014

Annual Sponsors for helping

advance our mission and

supporting important

programs and initiatives.

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2014 Annual Sponsors

Trent Fast 507-446-7118 | CLAconnect.com

Audit Tax Outsourcing Advisory

©20

14 C

lifton

Lars

onAl

len

LLP

CHANGE MEANS OPPORTUNITYTransform complexity through innovation by working with advisors who have a unique understanding of individuals in the third age of their lives.

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Cancellation and Refund PolicyAn administrative fee of $50 will be charged for all cancellations prior to April 28, 2014. No refunds will be made for cancellations received on or after April 28, 2014. Cancellations must be submitted in writing (by email, fax or letter) to LeadingAge Iowa. We cannot accept cancellation notices over the phone. This policy does not include facilities that have an unannounced annual survey by DIA during the Conference. Those facilities will be eligible for a full refund.

What’s IncludedFull Conference Registration includes refreshment breaks, lunches, Exhibitor Showcase, speakers, breakout sessions, Evening Social, CEUs, and conference packet. Single day registration for May 7th only includes refreshment breaks, Exhibitor Showcase, lunch with exhibitors, speakers, break-out sessions, Evening Social, CEUs, and conference packet. Single day registration for May 8th only includes refresh-ment breaks, buffet lunch, speakers, breakout sessions, CEUs, and conference packet.

Intended AudienceAdministrators, nurses, social workers, dietary managers, maintenance managers, wellness, lifestyle and restorative personnel, human resources, department heads, and other disciplines in the variety of services for the aging. Board members, CNAs, and residents are also encouraged to attend.

AttireAttire for the conference is business casual, or you can celebrate your facility by wearing facility apparel. It is rec-ommended that you wear layered clothing for your comfort, as regulating meeting and dining room temperatures is often difficult.

Special & Dietary NeedsPlease notify the LeadingAge Iowa office by April 28, 2014 if you need special services as identified by the ADA or if you require special dietary accommodations.

How to RegisterAll registrations for LeadingAge Iowa events take place online. To register for the conference, visit the LeadingAge Iowa website at www.leadingageiowa.org and click on Spring Conference 2014, then click register. Follow the registration instructions provided. You may choose to pay with a purchase order or credit card. All registration fees are due prior to the start of the conference. Please do not bring registration fees to the conference. If paying by check, send your check, payable to LeadingAge Iowa, for the total amount due to: LeadingAge Iowa, 4200 University Ave., Suite 305, West Des Moines, Iowa 50266. Please contact Dawn Balder at 515.440.4630 or dbalder@leadingageiowa.org with any questions about the online registration process.

Registration DeadlineThe deadline for discounted early bird registration is April 18, 2014. Any registrations received or postmarked after April 18th must pay the full, non–discounted rate. In order to assure space for all participants, registrations must be received no later than April 28, 2014, so please register early.

Registration and General Information

Non Members: There will be an additional charge of $75 to the above rates.

*To qualify for the group discount, all registrants must be from the same facility.**No group discounts will be given for partial conference attendees.***Board Members of the Facility, not of LeadingAge Iowa.

Full Conference First Person Each additional person up to ten persons* Each additional person after ten persons** Facility: Board Member***, Direct Care Worker or StudentWednesday, May 7th onlyThursday, May 8th only

early bird registration rates

$425

MemberDiscounted Rate Paying by Check

$350

$150

$125

$300

$275

$445

MemberRate Paying by Credit

Card

$370

$170

$145

$320

$295

Full Conference First Person Each additional person up to ten persons* Each additional person after ten persons** Facility: Board Member***, Direct Care Worker or StudentWednesday, May 7th onlyThursday, May 8th only

full price registration rates

$475

$400

$175

$150

$350$325

$495

$420

$195

$170

$370$345

Rates after April 18, 2014Member

Discounted Rate Paying by Check

MemberRate Paying by Credit

Card

Iowa Board of Nursing Provider #67: .6 CEUs maximum for Wednesday, May 7, and .63 CEUs maximum for Thursday, May 8. Total of 1.23 CEUs maximum for full conference. Retain your certificate for four years.

Nursing Home Administrators: 5 hours maximum for Wednesday, May 7 and 5.25 hours maximum for Thursday, May 8. 10.25 maximum hours for full conference. This program is intended to meet the criteria established by the Iowa Board of Examiners for Nursing Home Administrators. If audited, you will be asked to provide your certificate of attendance and program material.

Social Workers: 5 hours maximum for Wednesday, May 7, and 5.25 hours maximum for Thursday, May 8. 10.25 maximum hours for full conference. This program is intended to meet the criteria established by the Iowa Board of Social Work Examiners. If audited, you will be asked to provide your certificate of attendance and program material.

Certified Dietary Managers: Approval # 160094 for a maximum of 10.25 hours for the full conference.

Department Heads: 5 hours maximum for Wednesday, May 7, and 5.25 hours maximum for Thursday, May 8. 10.25 hours maximum for full conference.

Commission on Dietetic Registration: Dietetic professionals on the Commission of Dietetic Registration, the credential body of the Academy of Nutrition and Dietetics, professional development portfolio may be able to fit any or all of these sessions into their portfolio according to their determined learning needs.

Assisted Living: 5 hours maximum for Wednesday, May 7, and 5.25 hours maximum for Thursday, May 8. 10.25 maximum hours for full conference.

Wellness: Please apply to your association independently.

Direct Care Professionals: 5 hours maximum for Wednesday, May 8 and 5.25 hours maximum for Thursday, May 9. 10.25 hours maximum for full conference.

Human Resources: 5 hours maximum for Wednesday, May 8, and 5.25 hours maximum for Thursday, May 9. 10.25 maximum hours for full conference.

When CEU approval is received, it will be posted on www.LeadingAgeIowa.org.

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[re]informExperts lead more than 40 education sessions on issues

affecting your work.

[re]connectNetwork with other

aging services professionals across Iowa.

[re]discoverFind business solutions

at the Exhibitor Tradeshow with over

60 suppliers of products and services.

Continuing Education Information

Conference LocationThe conference will be held at The Meadows in Altoona, Iowa. The Meadows is located at 1 Prairie Meadows Drive, Altoona, Iowa. Visit www.prairiemeadows.com/eventscenter to learn more about area attractions and plan your visit to Des Moines.

The following hotels have set aside blocks of rooms and guaranteed rates for LeadingAge Iowa conference attendees. Be sure to identify yourself with LeadingAge Iowa to ensure you are given the appropriate room rate. All hotels listed below have a cutoff date for the group rate on April 5th.

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Prairie Meadows Hotel: $99/night1 Prairie Meadows Drive

Altoona, Iowa 50009515.957.3000

Group Code: 05052014LEA

Adventureland Inn: $99/night 3200 Adventureland Drive

Altoona, Iowa 50009515.265.7321 ext.705

Group Code: LeadingAge Iowa

Settle Inn: $89.95/night 2101 Adventureland Drive

Altoona, Iowa 50009515.967.7888

Group Code: B10T14

Conference Center & Hotel Information

INVESTED IN

COMMUNITY

ZIEGLER SENIOR LIVING FINANCE

Providing Innovative & Comprehensive Financial Services for LeadingAge Iowa Community Members

• INVESTMENT BANKING

• F INANCIAL RISK MANAGEMENT

• AFFIL IATIONS, MERGERS & ACQUISIT IONS

• INVESTMENT MANAGEMENT

• SEED CAPITAL

• FHA/HUD APPROVED MOR TGAGE LENDER

• CAPITAL & STRATEGIC PLANNING

• RESEARCH, EDUCATION & COMMUNICATION

• WEALTH MANAGEMENT

• Over 15 years of experience

• Closed more than 59 deals

• Served over 43 clients

WILL CARNEY

CONTACT WILLManaging Directorwcarney@ziegler.com312 596 1535

800 366 8899 | www.ziegler.com

©2014 B.C. Ziegler and Company | Member SIPC & FINRA

Investment banking services offered through B.C. Ziegler and Company. Investment management services offered through Ziegler Lotsoff Capital Management, LLC (ZLCM). As of November 30, 2013, ZLCM (a registered investment advisor with the Securities and Exchange Commission) is no longer an affiliate of B.C. Ziegler and Company. Notwithstanding, the parties have entered into a Referral Agreement through which referral fees may be paid. FHA mortgage banking services are provided through Ziegler Financing Corporation which is not registered broker/dealer. Ziegler Financing Corporation and B.C. Ziegler and Company are affiliated and referral fees may be paid by either entity for services provided.

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Special Thanks...LeadingAge Iowa

would like to thank

the following

Spring Conference

sponsors for their

support and for

helping to make this

conference possible.

Conference Sponsors

Larry Minnix is president and CEO of LeadingAge. For more than 40 years, Minnix has been a passionate advocate in not-for-profit aging services. He entered the field as an administrative intern at Wesley Woods Center of Emory University, where he went on to serve as CEO. He also served as a LeadingAge board member prior to joining the association as its CEO in 2001. During his 13 years as the LeadingAge president, he has helped guide the association through a rebranding initiative and has advanced a leadership agenda that includes quality improvement, technology, innovation, financing and leadership development and the expansion of applied research. He has been recognized by leading national organizations like the National Council on Aging, North Texas State University and the Non-Profit Times. Minnix is a frequent speaker and writer and serves on the boards of the Long-Term Quality Alliance, Generations United and Advance CLASS. Minnix received his undergraduate and doctorate degrees from Emory University and is an ordained elder in the United Methodist Church.

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Opening KeynoteWednesday, May 7th9:00 a.m. – 10:00 a.m.

Larry Minnix

[Re]imagine the Future of Aging

This is an era of transformation. The next decade will create more change for the field of aging services than we have encountered in generations. Join Larry Minnix, president and CEO of LeadingAge and hear examples of LeadingAge members who are using this period to overcome stereotypes of aging by re-thinking where and how they serve seniors today …and tomorrow. Learn about how not-for-profit orga-nizations are expanding their missions to make America a better place to grow old.

Larry Minnix is the president and CEO of LeadingAge. During his tenure at LeadingAge, he has been a visionary leader for the field, addressing our most important issues in-cluding technology, talent, regulatory reform and financing reform. Join us for this inspiring session and be prepared to think differently about what the future may bring.

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Journey alongside John O’Leary as he revisits the day he was burned on 100 percent of his body as a nine year old. On this dynamic walk, you will stand with him on the night he was told he’d die; the afternoon he first believed he wouldn’t; and other formative experiences after the fire. Along the way, John will share the critical lessons he learned with help from friends, both old and new.

Throughout this session you will gain tools to enhance your: • career • relationships

Throughout this session, John will inspire you to tap into your possibili-ties and fulfill your potential. He will help you envision your plan to embrace challenges, discover opportunities, strengthen relationships and achieve outstanding results.

You will be moved from tears to laughter and given hope for tomor-row and confidence in today. The Power of One will inspire growth in all facets of life. You will leave knowing that one person can change the world; and that person can be you. Prepare to take back your life, ignite your possibility and change your world.

• finances • health and well-being

General SessionThursday, May 8th8:45 a.m. – 10:00 a.m.

John O’Leary

The Power of One

In 1987, John was a curious nine-year-old boy. Playing with fire and gasoline, he created a massive explosion in his garage and was burned on 100 percent of his body. John was given one percent chance to survive. John’s experience, previously kept private, was showcased when his parents wrote the book, Overwhelming Odds, as a thank you to the family and friends who sup-ported them on their journey. This book resulted in organizations around the world requesting to hear first-hand how John defied the odds.

To meet the growing requests and in recognizing his calling to be a change agent of hope and overcoming adversity, John started Rising Above, a lifestyle organization in 2008. Today John shares his message with more than 100,000 people each year around the world in healthcare, sales, marketing, financial services, education, spirituality and safety. John is consistently given industry-defying gold stars for his emotional story-telling, genuine humor and his ability to empower audiences to take back their lives and change their world. John intimately illustrates how the greatest challenges can be transformed into outstanding growth. His presentations are described as “captivating and life-changing.” He was honored with the Members’ Choice Speaker Award, 2011 from Vistage International.

Sponsored By:

Here’s what other LeadingAge State Association Members are saying about John O’Leary’s presentation:

Awesome! Most incredible motivational speaker I’ve EVER heard!

Personal, empathetic, applicable, honest and created a memorable personal experience to carry forward.

Loved his message -very uplifting and changed my life!

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You’re only as good as your reputation . . . and your reputation is only as good as your response to your residents’ needs! That’s why so many facilities throughout Missouri and Kansas trust their residents care to the All-Call™ Wireless Nurse Call System. Features include:

►Call notification by pager, text (SMS) messaging, and email! ►Visual display of calls at nurses’ station! ►5 levels of call escalation! ►Messaging options include manual and timed messages to pagers! ►Reporting options include activity monitored by call type, resident room, shift, resident name, and date/time of day and can be exported to MS Excel!

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319-862-0281 Phone319-862-1496 Fax

MDS Education and MonitoringOSHA Compliance Consulting

Safety Programs and Risk ManagementDietary Consulting

Long-term Care Nurse Consulting

Medicare made Easy…Medicare Start-up and Monitoring

Medicare Billing and AuditMedicare Nurse Consulting

Medicare Education MDS 3.0 and RUG-IV

Cheers to ‘64!Raise a glass to LeadingAge

Iowa and join us for “Cheers to ‘64”, our 50th

Anniversary Party.

Wednesday, May 7th, 5:00 p.m. - 6:30 p.m.

Location: Bishop B Room

Sponsored by:

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Since 1895. Member SIPC and NYSE.© 2014 Piper Jaffray & Co. 1/14 CM-14-0141 piperjaffray.com

Guiding mission-driven not-for-profits in the development and financing of senior living communities.

Your financial journey is important. That’s why it’s imperative to choose the right guide—one who will be your partner and offer you the support of an expert team and the insight gained from experience.

To begin your journey, contact the Public Finance Senior Living Group:

Patrick O’LearyManaging Director612 303-6619patrick.j.oleary@pjc.com

Eric LundeManaging Director612 303-1703eric.r.lunde@pjc.com

Jenny WadeVice President612 303-6261

jennifer.l.wade@pjc.com

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12:30 - 2 p.m.Concurrent Sessions

A-1: Volunteers in Your Facility: Legal Best PracticesBy: Alissa Smith

A-2: Skin & Wound Care WorkshopBy: Deb Elings & Erika Kramer

A-3: [Re] Examine Community Collaboration By: Lori Atkinson

A-4: Field of Dreams: As More Providers Move into Iowa, How Do You Remain Competitive?By: Patrick O’Leary

A-5: Care Management as a Robust Model of CareBy: Beth Carlson

A-6: OSHA UpdateBy: Ken Arp

1:15 - 2:15 p.m.Concurrent Breakout Sessions

Over 40 sessions to choose from...

2:30 - 3:30 p.m.Concurrent Breakout Sessions

.B-1: Property Casualty LessonsBy: Jason Norton

B-2: Uncovering the Pressure Ulcer CoverupBy: Rhonda Kistler

B-3: Medicare in 2014: OH MY!By: Patricia Boyer

B-4: Organization Health & Well-Being: Investing in the FutureBy: Heidi Long

B-5: Strategies to Attract, Hire, Motivate and Retain Top TalentBy: Lisa Welshhons

B-6: Things You Should Know Before OSHA Comes to Your Door!By: Bert Vigen & Brent Fillmore

C-1: Wellness: Its Impact on Your OrganizationBy: Jason Schaufenbuel

C-2: Improving Anti-psychotic Appropriateness in Dementia PatientsBy: Ryan Carnahan

C-3: Spice Up Your Compliance Plan with PEPPERBy: Patricia Boyer

C-4: [Re] Think Leadership in Transformational TimesBy: Larry Minnix

C-5: Combining Home Modifications and Equipment is a “Win-Win” for Residents and StaffBy: BevVan Phillips

C-6: State Fire Marshal Update for Nursing HomesBy: Dan Wood

10:45 - 11:45 a.m.Concurrent Breakout Sessions

D-1: The Cost of Workers’ Compensation: It’s All About YouBy: Jason Schaufenbuel

D-2: Practicable Perspective in Reducing Psychotropic DrugsBy: Justin Rash & Kari Matheason

D-3: The QAPI ProcessBy: Patricia Boyer

D-4: [Re] Defining LeadershipBy: Scott Hutton

D-5: Medicare and Medicaid Fraud and Abuse: A Whole New WorldBy: Heather Campbell

D-6: State Fire Marshal Update for Assisted Living FacilitiesBy: Doran Pruisner

3:45 - 4:45 p.m.Concurrent Breakout Sessions

Cheers to ‘64!Raise a glass to LeadingAge Iowa and join us for

“Cheers to ‘64”, our 50th Anniversary Party.Wednesday, May 7th, 5p.m. - 6:30 p.m.

Location: Bishop B Room

Session Planner - May 7th

Keynote: 9:00 - 10:00 a.m. Reception: 5:00 - 6:30 p.m.May 7th

Complete session descriptions beginning on page 14 of this brochure. Session Planner - May 8th

10:15 a.m. - 11:15 a.m.Concurrent Breakout Sessions

12:30 - 1:30 p.m.Concurrent Breakout Sessions

E-1: Employee Safety TrainingBy: John Griffin

E-2: Fall Prevention: It’s Easy to Miss What You Aren’t Looking ForBy: Linda Shell

E-3: Moving Toward Bundled Payment: Care Redesign for the Total Joint Replacement PatientBy: Denise McNitt

E-4: The Generational Imperative: Moving an Organization to a Hospitality Service CultureBy: Elly Kosteck Dannewitz

E-5: COLLAGE: Integrating Resident Preferences and Data into Wellness and Recreation ProgrammingBy: Eryn Cronbaugh & Shantel Phipps

E-6: New Dining Practice Standards - A Guide to Transforming Dining from Task to RelationshipBy: Linda Bump

F-1: Risk Management Hospitality 101By: Joy Schultz

F-2: Infection Prevention Strategies in the Nursing HomeBy: Natalie Craig

F-3: Building Strong Partnerships: ACOs and Community ServicesBy: Lori Bishop & Michael Welsch

F-4: Creative Communications Concepts for NonprofitsBy: Andrea Iverson

F-5: Employee Wellness: Tips to Make Your Program a SuccessBy: Amanda Lynch & Becky Kraynek

F-6: Transforming Dining into a 24/7 Experience By: Linda Bump

1:45 - 2:45 p.m.Concurrent Breakout Sessions

G-1: Run Your Insurance Program Like You Run Your BusinessBy: Steve Pasdiora

G-2: Managing Mental HealthBy: Diane Brecht & Kathy Horan

G-3: Regulatory Update: A Review of Recent State & Federal Laws & Guidance that Apply to Providers of Long-Term CareBy: Ed McIntosh

G-4: Marketing Panel DiscussionBy: Tarra Carlson, Linda Bowman, Kate Westercamp, Linda Lauver & Andrea Iverson

G-5: The Year of BalanceBy: Abby Harlacher & Jessica Johnston

G-6: [Re] Inventing Life & Dining for the Silver TsunamiBy: Chris Timmons & Doug Voss

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Keynote: 8:45- 10:00 a.m. May 8th

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Breakout Session DescriptionsWednesday, May 7th

9:00 a.m. – 10:00 a.m.Opening Keynote: Larry Minnix[Re]imagine the Future of Aging

10:45 a.m. – 11:45 a.m.Concurrent Breakout Sessions

A-1: Volunteers in Your Facility: Legal Best PracticesBy: Alissa SmithThe purpose of this session will be to learn the state and federal laws related to volunteers in long term care facilities, as well as to discuss the legal best practices to reduce liability when engaging volunteers in your facility.

A-2: Skin & Wound Care WorkshopBy: Deb Elings & Erika KramerBegin by learning the importance of catering to your audience, the adult learner, and how education and building a team can help your skin care program. Next, join us for a hands on wound care workshop that focuses on skin and prevention as well as wounds. Go home with the ability to perform this workshop with your own staff!

A-3: [Re] Examine Community Collaboration By: Lori AtkinsonIn today’s health care reform environment, physicians and hospitals are re-examining their relationships with post-acute care providers (e.g., skilled nursing and assisted living facilities, hospice and home health care providers), seeking better ways to collaborate with them to reduce readmissions, prevent health care acquired conditions and improve outcomes in their communities. Now more than ever, post-acute care providers need to build relationships with hospitals and physicians and demonstrate their ability to provide high-quality care. This session, delivered by a risk management and patient safety expert with experience working with physicians, hospitals and post-acute care providers, will provide a roadmap and strategies for collaboration across the continuum of care.

A-4: Field of Dreams: As More Providers Move into Iowa, How Do You Remain Competitive?By: Patrick O’LearyWith medium incomes above the national average, more stable real estate values and a large emerging senior population new providers continue to look at Iowa as a very real opportunity. Focus on performance, physical plant updates, partner-ships, the list is long. This session will help you prioritize your effort and understanding as well as your board and community engagement!

A-5: Care Management as a Robust Model of CareBy: Beth CarlsonA key to success in emerging population based health models is the implementation of an effective care management model across the continuum. New models of care management are emerging using the latest research and evidence to guide devel-opment. This session will provide a dynamic presentation of the latest in innovation and implementation of longitudinal care coordination models as well as review the growing evidence of what works when caring for person with chronic conditions and offer practical information on opportunities for development of robust care management models.

A-6: OSHA UpdateBy: Ken ArpOSHA update and review of most frequently cited standards. We will also review what the trends are for OSHA in Iowa.

1:15 p.m. – 2:15 p.m.Concurrent Breakout Sessions

B-1: Property Casualty LessonsBy: Jason NortonJoin us to take a look at liability claims that have occurred with Lee Agency clients. This session will evaluate how the claims occurred, why they occurred, and how much the lawsuits settled for.

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[Wednesday, M

ay 7th]B-2: Uncovering the Pressure Ulcer CoverupBy: Rhonda KistlerIs it a mystery to know which dressing to use to cover a pressure ulcer? We will uncover the secret of which dressing is most appropriate for each stage and condition of pressure ulcers and other wounds. In doing so we will solve the mystery by determining the most cost-effective, time-saving, and efficacious dressings to reach the end goal of closing the ulcer rather than just covering it up.

B-3: Medicare in 2014: OH MY!By: Patricia BoyerIn October 2010, CMS made major payment changes with the implementation of RUGs IV and changes in how therapy was captured on the MDS and in the payment system. Facilities are still struggling to understand all these changes and the additional changes that have been implemented since then. This workshop will discuss some of the strategies facilities have developed to manage the 2010 changes. We will also discuss the new changes and how to continue to work with the Medicare system in 2014.

B-4: Organization Health & Well-Being: Investing in the FutureBy: Heidi LongDoes investment in health and well-being infrastructure bring a return to older adults served and meet business objec-tives? The director of health and well-being from WesleyLife explains how they identified the strategic need to invest in health and well-being as a sustainable business model, tactics for implementation and how they evaluate the return.

B-5: Strategies to Attract, Hire, Motivate and Retain Top TalentBy: Lisa WelshhonsHiring and retaining talented staff to provide quality service to residents has become a top concern for senior living execu-tives and managers. The expense of hiring the wrong employee can be significant from direct costs associated to turnover, to soft costs such as loss productivity and resident dissatisfaction. In addition to hiring the right people to care for your residents, an investment in employee training and development is a key to retention and employee development.

B-6: Things You Should Know Before OSHA Comes to Your Door!By: Bert Vigen & Brent FillmoreThis session will help you be better prepared for an OSHA inspection. The Ridgecrest Village experience will be shared as well as specifics on what you can do to limit your liability or exposure.

2:30 p.m.– 3:30 p.m.Concurrent Breakout Sessions

C-1: Wellness: Its Impact on Your OrganizationBy: Jason SchaufenbuelChronic illness and obesity have a significant adverse impact on the workplace through decreased productivity and increased absenteeism, health care costs, workplace injury and workers’ compensation costs. This program discusses the impact of these conditions on the workplace, but most importantly explains the common elements of wellness programs, the steps to implement a program in your workplace and the outcomes others have seen through program implementation.

C-2: Improving Anti-psychotic Appropriateness in Dementia PatientsBy: Ryan CarnahanDr. Carnahan will provide an overview of the step-by-step approach and resources developed in the IA-ADAPT: Improving Antipsychotic Appropriateness in Dementia Patients project. These resources were developed to promote optimal man-agement of behavioral and psychological symptoms of dementia. They promote person-centered care including thorough evaluation of causes of symptoms, preferential use of non-pharmacologic management strategies, and limiting antipsy-chotic use to cases in which it is appropriate and effective.

C-3: Spice Up Your Compliance Plan with PEPPERBy: Patricia BoyerOn August 30, 2013, PEPPERs were mailed to most skilled nursing facilities across the nation. The new report can be very useful to you in evaluating your Medicare A program. This workshop will explain the PEPPER and help you to interpret it. We will also discuss how the PEPPER can be used in your facility to help you improve processes. Be ready for the next PEPPER in May of 2014.

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C-4: [Re] Think Leadership in Transformational TimesBy: Larry MinnixIn this session, Larry Minnix, president and CEO of LeadingAge, will discuss the impact that leaders have on their organi-zations. The presentation will include an exploration of leadership in transformational times and will include examples of LeadingAge members who are [re]defining age. Join us for this informational session, and learn why your leadership is more important than ever before.

C-5: Combining Home Modifications and Equipment is a “Win-Win” for Residents and StaffBy: BevVan PhillipsCombining home modifications and equipment can help people remain as independent as possible and caregivers as safe as possible in a variety of settings. People may not plan on ever developing a problem with mobility or self care and they don’t realize the impact these disabilities will have on their independence, safety, and the well being of their caregivers. Living at home is often not possible due to barriers within the home. The accessible designs in independent and assisted living facilities may not perfectly match the needs of every individual. In this presentation you will learn how simple modi-fications and equipment can match the environment to individual prolonging their ability to live in the place of their choice longer.

C-6: State Fire Marshal Update for Nursing HomesBy: Dan WoodThis session will go over every k-tag in the tool. It will cover what we see as common deficiencies and where to find them in the code. This presentation will focus on nursing homes.

3:45 p.m. – 4:45 p.m.Concurrent Breakout Sessions

D-1: The Cost of Workers’ Compensation: It’s All About YouBy: Jason SchaufenbuelDid you realize you have the majority of the control over your workers’ compensation insurance costs and that by following some simple steps you can realize thousands of dollars in savings each year? The focus of this session is to improve your knowledge of workers’ compensation, understand how premiums are calculated, but most importantly, identify the changes you can make to lower the cost of this business expense. It’s all up to you.

D-2: Practicable Perspective in Reducing Psychotropic DrugsBy: Justin Rash & Kari MatheasonAntipsychotic medications are powerful drugs that are used in a variety of clinical situations in our long term care facili-ties. The use of these medications requires careful consideration and monitoring due to their ability to produce potentially serious adverse affects. This presentation will highlight the current climate of regulatory issues surrounding these medica-tions as well as pearls for appropriate use. Furthermore, the presentation will provide a firsthand account of navigating proper medication use and providing attendees with ideas for incorporation into their facilities from a facility who is working towards using this medication class most effectively.

D-3: The QAPI ProcessBy: Patricia BoyerThe Affordable Care Act 2010 required the expansion of the Nursing Home Quality Assurance program into a QAPI program that develops and implements appropriate plans of action to correct identified quality deficiencies. The OIG work plan has included review of this rule. The QAPI includes five elements that must be included in this program. CMS is piloting this program, and the new rule will roll out in the future. This workshop will explain QAPI and examples of how your facility can meet these new requirements.

D-4: [Re] Defining LeadershipBy: Scott HuttonEverything rises and falls on leadership. Businesses thrive or fail due to its leaders. This workshop will examine the various supervisory styles and which one works best in various situations. Participants will be able to identify their own unique supervisory style and how to use it to become a more effective leader. We will examine some supervisory challenges and how to handle them. There will be time for questions and answers and the chance to discuss various supervisory challenges that participants are facing in their current job and suggestions on how to handle it.

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D-5: Medicare and Medicaid Fraud and Abuse: A Whole New WorldBy: Heather CampbellWith the passage of the Affordable Care Act and the ensuing administrative regulations, there has been a significant increase in federal and state efforts to prevent and detect Medicare and Medicaid fraud and abuse. This session will provide an overview of the new statutory and regulatory framework for federal and state enforcement including payment suspensions for credible allegations of fraud and the obligation to report and return overpayments. We will also discuss compliance strate-gies with an emphasis on steps providers can take to quickly mitigate damage and prevent recurrence.

D-6: State Fire Marshal Update for Assisted Living FacilitiesBy: Doran PruisnerThis session will cover what we see as common deficiencies and where to find them in the code. This presentation will focus on assisted living facilities.

Thursday, May 8th

8:45 a.m. – 10:00 a.m.Keynote: John O’LearyThe Power of One

10:15 – 11:15 a.m.Concurrent Breakout SessionsE-1: Employee Safety TrainingBy: John GriffinDeveloping a systematic employee safe work methods program is paramount to safety becoming a habit. This presentation will consist of analyzing a past history of employee injuries, categorizing and sorting of injury types, and establishing a train-ing model in order to prevent future occurrences.

E-2: Fall Prevention: It’s Easy to Miss What You Aren’t Looking ForBy: Linda ShellFalls in nursing homes occur frequently and repeatedly putting residents at risk for serious injuries. The problem of falls is multifaceted and not easy to resolve. The key to reducing falls in nursing homes is to implement a process of root cause analysis (RCA). Until the root cause of the fall is determined, it is impossible to implement an intervention that will reduce falls. Traditional interventions such as alarms, floor mats and low beds are reactive rather than proactive and have not been shown to reduce falls. This session will describe the process of RCA and assist in helping identify evidenced based approaches that have been shown to be effective in a falls management program. All disciplines are encouraged to attend this session as interventions involving all staff are essential for a successful program.

E-3: Moving Toward Bundled Payment: Care Redesign for the Total Joint Replacement PatientBy: Denise McNittThis session will describe the work that one community hospital did around the care redesign for the total joint replacement patient and the analysis that went into the decision to participate in the Medicare Bundled Payment for Care Improvement (BPCI). Using LEAN tools and resources, a patient flow was designed that included pre-surgery assessment, screening, inpatient stay and 90-days post-acute. A review of Medicare claims data will be discussed to demonstrate the opportunities we have with the post-acute care settings.

E-4: The Generational Imperative: Moving an Organization to a Hospitality Service CultureBy: Elly Kosteck DannewitzAs the GI Generation of seniors is leaving the retirement community setting, the Silent Generation is entering full force with their own set of expectations for the physical community, programs and services, as well as the culture surrounding them. Silent Generation expectations have become a catalyst for a national trend in senior living, leading the transformation of retirement communities. This interactive presentation and facilitated discussion is designed to: educate leadership on the hospitality and service demands that are required to meet this shift in expectations; provide participants with an understanding of the Silent Generation resident; and emphasize the need for transformation to a hospitality-service model.

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E-5: COLLAGE: Integrating Resident Preferences and Data into Wellness and Recreation ProgrammingBy: Eryn Cronbaugh & Shantel PhippsIn 2011, The Meth-Wick Community became the first retirement community in the state of Iowa to begin using the COLLAGE program. COLLAGE is a national consortium of retirement communities and service providers focused on healthy aging. In individual communities, COLLAGE is a valuable assessment tool which provides residents with health and wellness goals and information, while helping to target programming that is relevant and of interest to residents. Eryn and Shantel will discuss the COLLAGE program in general, as well as the specific ways Meth-Wick uses data and preferences from the assessments, and the impact it has had on providing both data driven and personalized programming for their residents.

E-6: New Dining Practice Standards - A Guide to Transforming Dining from Task to RelationshipBy: Linda BumpThis session focuses on resident directed dining, bringing the principles and practices of the New Dining Practice Standards to your organization in an experiential and practical manner. Understand the history and purpose of the standards. Discuss the common courses of best practice and their application as guides to creating resident directed dining. Review the tools to operationalize the standards included in the newly introduced toolkit and explore opportunities to incorporate them into your resident directed dining program.

12:30 p.m. - 1:30 p.m.Concurrent Breakout Sessions

F-1: Risk Management Hospitality 101By: Joy SchultzDuring this presentation, attendees will learn to be nice (seriously!). Recognize priorities related to perceptions. State the importance of cultural competence. Describe the hospitality model using resident-family centered care. Identify key components to implementing the hospitality/resident-family centered care. Ultimately attendees will understand why nice matters as it relates to risk management.

F-2: Infection Prevention Strategies in the Nursing HomeBy: Natalie CraigThis session will feature approaches used by nursing homes nationwide that have successfully implemented and sustained infection prevention and infection control programs around hand hygiene, CAUTI, and isolation practices. Vaccination protocols and health worker policies will also be highlighted.

F-3: Building Strong Partnerships: ACOs and Community ServicesBy: Lori Bishop and Michael WelschThe session will provide a high level overview of an Accountable Care Organization including the need for collaboration to create an integrated health care model. We will identify gaps in community care which create opportunities for partnering between ACOs and community services. Focus will be on the chronically/seriously ill population.

F-4: Creative Communications Concepts for NonprofitsBy: Andrea IversonBranding, Positioning and Messaging 101: Learn to Tell Your Story in Ways That Move People to Action.

F-5: Employee Wellness: Tips to Make Your Program a SuccessBy: Amanda Lynch & Becky KraynekYou understand the benefits of an Employee Wellness Program, but where do you begin? We will present tried-and-true proven methods that Morrison has used to successfully kick off and maintain Employee Wellness Programs.

F-6: Transforming Dining into a 24/7 Experience By: Linda BumpLearn practical ways to maximize resident autonomy and individualization in dining by honoring resident’s food and beverage preferences through cost effective choice and 24/7 accessibility. Understand the importance of personal choice and a pleasurable dining experience in defining quality of life. Explore the many possibilities – from simple choices to major system change – to enhance resident directed dining in your organization.

[Thursday, May 8th]

1:45 p.m. - 2:45 p.m.Concurrent Breakout Sessions

G-1: Run Your Insurance Program Like You Run Your BusinessBy: Steve PasdioraRun your insurance program like your run your business. Everything your organization and board does fits a 3-5 year planning model: expansion, renovation, patient care, etc. Why not your insurance - your #1 expense? We will discuss ways to effectively plan long term for cost control and reform, despite rising health care costs.

G-2: Managing Mental HealthBy: Diane Brecht & Kathy HoranAs a service provider, you are likely working with individuals with mental health concerns. This session will provide some basic instruction on what to look for, how to manage ongoing or chronic symptoms and how to de-escalate situations. Session participants will walk away feeling better equipped to handle day-to-day situations they encounter with their clients.

G-3: Regulatory Update: A Review of Recent State & Federal Laws & Guidance that Apply to Providers of Long-Term CareBy: Ed McIntoshThis session will provide an overview of recent federal and state laws and guidance related to providers of long-term care. In particular, the session will include a discussion of the guidance published this year by the Centers for Medicare and Medicaid Services following the Jimmo V. Sebelius settlement related to coverage for skilled nursing and skilled therapy services under the “improvement standard”; a discusssion of the new state informal conference procedures and the federal independent informal dispute resolution process; and, a recent guidance from the Office of Inspector General related to long-term care providers, such as guidance regarding referral arrangements and “swapping” agreements.

G-4: Marketing Panel DiscussionBy: Tarra Carlson, Linda Bowman, Kate Westercamp, Linda Lauver & Andrea IversonPanel members will discuss their best practices for marketing and will take audience questions during this interactive discussion. Find out how social media, advertising and special events are used by senior housing providers to attract potential residents. Print, outdoor, specialty and broadcast advertising as forms of marketing communication used to encour-age and persuade potential buyers will be shared. Social accountability to help a non-profit keep and safeguard its tax-exempt status and as a public relations tool to tell potential residents and the community at large how much your organization is giving back will be discussed.

G-5: The Year of BalanceBy: Abby Harlacher & Jessica JohnstonBalance is important to people at any age, but more and more we see balance training becoming a priority as people age due to an increase risk of falls. Find out how to create a balance program that helps identify a person’s functional ability and fall risks, trainings used to prepare program facilitators, preliminary outcomes, and plans for dissemination of a balance program.

G-6: [Re] Inventing Life & Dining for the Silver TsunamiBy: Chris Timmons & Doug VossThis session will explore the eventual “silver tsunami” that will effect senior living organizations as the baby boom generation comes “of age”. Trends in dining, overall quality of life and marketing to the uniqueness of this increasing consumer base will be presented. The information will be enhanced with demonstrations of innovative menu items and plate presentation.

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]Speaker BiographiesKen Arp has 15 years’ experience working as a senior industrial hygienist for the OSHA program in both consultation and enforcement. He also conducted air monitoring for the World Trade Center cleanup and provided compliance assistance for the Katrina disaster relief operation in the New Orleans area.

Lori Atkinson, RN, BSN, CPHRM is manager, education for MMIC. Lori has 35 years of experience in health care, with 24 years in patient safety and risk management. She is a Certified Professional in Healthcare Risk Management and a member of the American Society of Professionals in Patient Safety. Lori provides in-depth service to MMIC policyholders on a variety of risk management and patient/resident safety issues. She is a frequent presenter for physician groups; clinic, hospital and LTC administrators; nursing groups; and clinic, hospital and LTC personnel.

Lori Bishop, RN, CHPN, serves as executive director of palliative care and hospice for UnityPoint at Home and clinical innovations advisor for UnityPoint Health. She has more than 20 years’ experience in palliative care and hospice. Bishop is past president and a current member of the Hospice and Palliative Care Association of Iowa (HPCAI) board of directors, is chair of the Palliative Care Advisory Group for HPCAI, and helped develop the Hospice Residence Networking Group. For the National Hospice and Palliative Care Organization she serves on the Public Policy committee and was chair of the News Models Task Force. Lori participated on a Center to Advance Palliative Care Registry Questions sub-committee. She has presented nationally on palliative care and hospice topics. Lori was honored in 2009 as one of Iowa’s 100 Great Nurses. In 2013, UnityPoint received the Circle of Life award.

Linda Bowman has been chief communications officer at Western Home Communities for four years. She is a Missouri native who started her communications career as a television news reporter and anchor. She worked for 15 years in Missouri, Arkansas and Iowa before being asked to start the public relations division of an advertising agency in Cedar Falls. She handled such accounts as John Deere in Waterloo, the National Program for Playground Safety, and Allen Hospital. After a short stint at home when her first two children were young, she joined another marketing agency with a focus on non-profit work, especially for international Christian ministries. Linda has also taught journalism writing courses at Wartburg College.

Patricia Boyer, MSM, RN, NHA has more than 30 years of professional health industry experience. Prior to founding Boyer & Associates, Pat was an operations consultant for BDO Healthcare Group, LLC. Pat also worked for a national nursing home company, where her roles included director of nursing services, administrator, quality improvement specialist and director of regulatory compliance. In these roles, Pat used the Resident Assessment Instrument to improve survey outcomes and facility processes. She has extensive experience in evaluating facility processes, documentation systems, and developing perfor-mance improvement plans to improve efficiency and effectiveness of facility systems. Her recent experience includes con-ducting RUGs based Medicare and Medicaid operational assessments in nursing facilities. Pat is also an accredited instructor for the New Quality Indicator Basic Training.

Diane Brecht is a registered nurse with a masters degree in nursing systems administration and currently serves as vice president or residential treatment services for Abbe, Inc. She also serves as executive director for Penn Center, Inc. which in-cludes a residential care facility and community based services for individuals with mental illness and disabilities. She has 30 years of experience working with individuals with mental illness and disabiilties. In addition to her leadership roles, she also provides consulting services for other agencies in the areas of program development, education and serves as a resource for working with individuals with mental health symptoms and difficult behaviors.

Linda Bump is a registered dietitian and licensed nursing home administrator with a passion for resident choice and quality of life and a particular focus on the kitchen as the heart of the home. As an administrator, she has guided four organizations through transformations to a social model of resident centered care. She has extensive experience as both an internal and external consultant in nursing homes transforming their systems of care to support creating home, community and meaning-ful person-centered life for residents.

Heather Campbell, RN, JD is an attorney with Belin McCormick, P.C. She represents health care clients on a variety of issues, including regulatory, transactional and contracting issues, HIPAA, medical staff issues, corporate governance, contracting and civil and criminal fraud investigations.

Beth Carlson, MHSA, RN has more than 25 years of senior services experience with an expertise in the post acute care continuum including skilled nursing, home and community based services and residential services for seniors. As a campus administrator for a unique partnership of a senior service provider and religious order, Ms. Carlson assisted in the development and start-up of a multi-million dollar campus to create an innovative continuum of care community including the demonstration of an integrated community care management model. Ms Carlson assists clients in care management design and integration in the development and execution of innovative programs for seniors.

Tarra Carlson attended Wartburg College, double majoring in marketing and management. She started her career managing three locations of Enterprise Rent-A-Car and was responsible for business development, revenue generation, employee development, and cost control. She has served at Bethany Life since 2012 as the director of sales and marketing, creating and implementing the organizations marketing plan.

[Speaker Biographies]Ryan Carnahan is a clinical associate professor of epidemiology at the University of Iowa. He serves as the co-principal investigator of the Iowa Geriatric Education Center and associate director of the Health Effectiveness Research Center. He completed a Pharm.D., a M.S. in epidemiology, and a three-year post-doctoral fellowship in clinical psychopharmacology at the University of Iowa. For four years he was an assistant professor at the University of Oklahoma College of Pharmacy—Tulsa. He is a board certified psychiatric pharmacist. His interests center around prescribing practices and safety of psychotropic medi-cations as well as drug-induced cognitive impairment in the elderly, particularly those with dementia.

Natialie Craig, RN-BC is the assisted living nurse coordinator at Oaknoll. She graduated with her associate degree in nursing from Des Moines Area Community College (2005). Natalie has more than 10 years of experience working in long-term care as a volunteer, CNA, LPN and RN. Natalie has worked all three shifts and has functioned as floor nurse and assisted living nurse coordinator while at Oaknoll. She is actively involved in multiple committees at Oaknoll and chairs the professional development committee. She is also active in the Iowa City community serving on the board of the Altrusa Club of Iowa City. Natalie has been a preceptor at Oaknoll for University of Iowa BSN students. She is currently attending the University of Minnesota to complete her doctorate in nursing leadership.

Eryn Cronbaugh, CTRS, is the director of wellness and recreation at The Meth-Wick Community. She graduated from The University of Iowa, with a degree in therapeutic recreation, and has worked at Meth-Wick for the last 13 years. She is a mem-ber of the American Therapeutic Recreation Association (ATRA) and the International Council on Active Aging (ICAA). Eryn also regularly supervises University of Iowa therapeutic recreation students during their semester-long internships at Meth-Wick.

Elly Kosteck Dannewitz is a veteran of Morrison Senior Living and has been with the company for 24 years. She began her career with Canteen as a director of dining service and was promoted several times over the years and has been in her current role of region director for the last 18. While the majority of Elly’s experience has been in the dining arena, in the last several years she has gained a great deal of knowledge of the environmental services departments as well. She has worked closely with the Community Works Support Team to learn the inner workings of this side of the business. Elly has a passion for people, quality and spreading the hospitality mindset with those she works with. Recently, she was recognized among her peers throughout Compass Group for her outstanding performance.

Deborah Elings, RN, WCC has more than 25 years of professional experience including pre-hospital care, critical care nursing, long term care and nutrition. She earned her degree from Mercy School of Nursing in Des Moines. She is actively involved in the Iowa DON Council and recently received her Wound Care Certification through the Wound Care Education Institute. Deb is currently a medical sales representative and nurse for Martin Bros. Distributing. In her current role, she has developed and implemented wound care education seminars and other unique learning opportunities to help nursing homes across the state of Iowa.

Brent Fillmore is the health services administrator at Ridgecrest Village. He is a graduate of Southwest Texas State University in San Marcos, Texas with a B.A. degree in health administration and an MBA from Capella University in Minneapolis. Brent was in the United States Air Force prior to his licensure as a nursing home administrator. He has been an active administrator for more than 20 years in Washington, Oregon, and Iowa. He has participated in OSHA surveys in all three states. He was previously employed with Five Star Senior Living based in Newton, Massachusetts.

John Griffin joined Lifespace Communities Inc. in January of 1993 as a facility director of human resources. He became corporate director of human resources in May of 1994. Mr. Griffin has more than 40 years of experience in the field of human resources. He has been a member of the Advisory Council to the Equal Employment Opportunity Commission since 1998 and has investigated employment discrimination charges for the Iowa Civil Rights Commission. He has taught human resources management at the college level for four years as an adjunct instructor and was honored as the Outstanding Adjunct Faculty Member. Mr. Griffin holds a bachelor of arts degree in economics from St. Francis College in New York and has done graduate work in economics at Texas Tech University. He served as a founding member of the LeadingAge Human Resource Steering Committee and served as the vice-chair of the Iowa Governor’s Conference on the Aging Steering Committee.

Abby Harlacher is the wellness director at Edgewater, a WesleyLife Community in West Des Moines. She has served in this role for the past four years. Prior to this role, Abby was a restorative wellness coordinator at Wesley Acres, a WesleyLife Com-munity. Abby began her career in corporate America working for a large insurance company promoting wellness initiatives and completing health screenings. During her career working with older adults, she has developed a desire to help older adults stay active, healthy, and happy. Abby shares her passion for working with older adults by mentoring student interns that are eager to learn how to plan, implement and evaluate results-oriented wellness programs. Abby graduated from Iowa State University with a bachelor of science in exercise and sport science.

Kathy Horan holds a bachelor of science degree in psychology and an MBA and is a licensed social worker in the state of Iowa. Kathy currently serves as the executive director for Aging Services, Inc. and as the vice president for Abbe Aging Services which includes administration of three different agencies. She has worked in human services for almost 20 years starting her career serving children and now serving older adults.

Scott Hutton earned his PH.D. from LaSalle University. He is author of a book entitled, “Staff Supervision Made Easy.” His book is used as recommended reading for three different state department of corrections for those who are preparing to take a promotional examination. Hutton has more than 20 years of management experience in corrections as a former jail admin-istrator, juvenile detention administrator and community corrections director, as well as being a national sales director. He started his own drug testing company and provides drug testing services and products for many companies, but specializing in servicing the nursing home industry.

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]Andrea Iverson is the president of (c)3 Marketing, an advertising agency focused on providing strategic marketing specifically for nonprofit organizations. After graduating from The University of Iowa with a dual degree in public relations and English, Andrea joined an Arizona nonprofit as a marketing coordinator which led to more than a decade of nonprofit and government marketing experience. When she returned to Iowa in 2006 to join her father’s ad agency, she brought her passion for nonprofit work with her, and (c)3 Marketing was born.

Jessica Johnston is the wellness coordinator at Edgewater, a WesleyLife Community in West Des Moines. She has 10 years of experience in wellness, the last four years specifically with the active aging population. Jessica’s wellness career started in corporate wellness where she helped implement wellness incentives and health screenings to a variety of companies across the United States. She continued her wellness career as a manager at a fitness center where she designed and promoted health incentive programs, personal trained and daily task of running a fitness center. Jessica’s passion for wellness and helping others live a healthy, active life lead her to Edgewater. Jessica graduated from Iowa State University in Ames with a bachelor of science in exercise and sport science and a minor in health studies.

Rhonda Kistler is a wound ostomy continence nurse. She has her master’s degree from the University of Illinios at Chicago. She has worked in all practice settings with more than 35 years experience in wound care, with the last nine years in long term care.

Erika Kramer graduated from the University of Northern Iowa with a BA in business management. She started as an intern for Martin Brothers in 2005 and became full time in medical supplies in May of 2006. She has been the marketing and education director since June of 2009, focusing on nursing education events and webinars as well as tools for the nursing side in long term care.

Becky Kraynek developed the employee wellness program for Morrison Senior Living. She has been a registered dietitian for 15 years in senior living and a certified nutrition and wellness specialist for 5 years. Becky works with retirement communities in eight midwest states to help build and implement employee wellness programs. She received her degree in dietetics and food service management from Seton Hill University in Greensburg, PA.

Linda Lauver does the marketing and community relations for Friendship Haven. Lauver’s education includes a BBA in mar-keting from Iowa State University and she is currently enrolled in the MS Leadership Development program at Drake University. She launched her career with sales and regional marketing for Procter and Gamble, Wendy’s Restaurants in central Illinois. Returning to Iowa, she then enjoyed a career as account executive at Wesley Day Advertising and Kragie/Newell Advertising - now known as the Integer Group. Linda served multiple clients for twelve years with advertising and public relations from her home in west central Iowa before becoming the Calhoun County Economic Development Director. She has been in her current role at Friendship Haven for seven years, engaging in the revitalization and transformation of the Friendship Haven Campus.

Heidi Long joined WesleyLife in the fall of 2010. She leads the organizational development of the health and well-being efforts for both team members and residents including strategic planning, coordinating vendor relationships, programming, promotion and overall evaluation. Heidi has more than 16 years’ experience in wellness consulting and managing training programs on technology, performance, instructional design, and health and productivity. Previous to WesleyLife, she led the community wellness and health coach programs for Wellmark Blue Cross Blue Shield where she directed the design, develop-ment and delivery of worksite wellness programming for companies across the state of Iowa and South Dakota. Prior to that role, Heidi was a learning and development consultant for Wells Fargo’s Technology Information Group, where she managed and assessed virtual learning programs. Heidi has also served as an instructional design consultant and health and produc-tivity consultant for the Principal Financial Group, and a group coordinator for The Blood Center of Iowa. Heidi received her bachelors of science in exercise and sport science from Iowa State University and her masters of sciences in adult learning, performance and development from Drake University.

Amanda Lynch serves as the wellness director for the Western Home Communities located in Cedar Falls. Ms. Lynch designs and implements wellness programming for 832 residents and more than 500 employees on two separate campuses. She received her bachelors degree in human movement and exercise science in 2010. She also has achieved certifications in personal training as well as a certified nutrition and wellness specialist.

Kari Matheason, RN joined Bethany Life in 2009 as director of nursing and was appointed vice president of clinical services and outcomes in 2011. She is a health care executive with nearly 18 years’ experience integrating clinical, information technology and quality improvement strategies in provider, payer and commercial markets and 12 years management experi-ence, including cross-functional C-suite teams. Quality improvement coaching, practice redesign deployed for primary care clinics across the country using LEAN and PDSA. She also created a marketing/communications plan for 100 million dollar not-for-profit health care organization, including crisis communication planning and response.

Ed McIntosh is a partner with the Des Moines office of Dorsey & Whitney LLP and co-chair of the Health Practices Group. He represents a wide range of health care providers, including a large number of senior housing communities, nursing facilities and assisted living programs on a broad range of health, employment, regulatory and litigation matters. Ed frequently represents nursing homes in administrative proceedings related to surveys. He appears frequently before administrative agencies and state and federal courts of Iowa, including the Department of Inspections and Appeals and the State Health Facilities Council, the agency which evaluates applications for Certificates of Need in Iowa. He is general counsel to LeadingAge Iowa and Iowa Prescription Drug Corporation.

[Speaker Biographies]Denise McNitt, MS, RN, NEA-BC, is currently the vice president of patient care services at Alegent Health Creighton Mercy Hospital in Council Bluffs. Denise has been an RN for more than 30 years, receiving a bachelors in nursing from College of St. Teresa in Winona, Minnesota and a masters in community health nursing from Arizona State University in 1993. Denise has been the vice president of patient care services at Mercy for 2 years. Prior to this she has more than 20 years’ experience as executive director for Alegent Health at Home; managing all aspects of a full-service home care agency including hospice, private duty, home care, and home medical equipment services.

Jason Norton is the vice president of sales for Lee Agency, Inc. He leads and manages a team of 14 people who specialize in insuring senior living facilities as well as agricultural risks and churches. Jason has been asked by numerous clients and insurance carriers to lead their organizations and staff through various training such as insurance claim scenarios and coverage, team building, personality profiling, management and sales training.

Patrick O’Leary is managing director at Piper Jaffray. He joined Piper Jaffray in March of 2005 as an investment banker in the senior living department. In addition to his time at Piper Jaffray, Mr. O’Leary spent more than 16 years in public finance with other regional firms. Mr. O’Leary is engaged in the origination of tax exempt bonds and loans for senior living clients. His clients consist primarily of community based not-for-profit organizations that operate nursing, skilled nursing, assisted and congregate care facilities.

Steve Pasdiora, GBA is an insurance and wellness consultant for Cottingham & Butler’s Employee Benefits Practice. Prior to his insurance life, Steve worked for 7 years on the other side of health care as an EMT with national certification and he still maintains his license and practices on a voluntary basis. Through his role with insurance, he focuses exclusively on health care businesses, ensuring that his clients have the best consultative services available to meet their insurance and risk man-agement needs. Steve has a broad knowledge of the insurance industry and specializes in providing employee benefit solu-tions. Steve received a B.S. in chemistry and a B.A. in english from the University of Iowa, while also earning an Entrepreneur-ial Certificate from the Tippie College of Business. He has earned his Group Benefits Associate certification and is currently working on his Certified Employee Benefit Specialist designation.

BevVan Phillips is manager of Total Home Access Solutions, Inc. the home modification division of total respiratory and rehab. Prior experiences include starting and running a home modification company for 13 years, work for the state of Nebraska as a technology specialist, and management of occupational therapy departments in Virginia. Throughout her ca-reer, BevVan has acted on the belief that independence and safety begin in a person’s home and that homes should be safe places that support a person’s abilities, not places that are full of barriers to independence. She is both a licensed occupational therapist in Nebraska and Iowa and certified aging in place specialist through the National Association of Home Builders.

Shantel Phipps coordinates the COLLAGE program at Meth-Wick. She has been with the community for one year, and has significantly broadened the impact and reach of COLLAGE during that time. Shantel graduated from Upper Iowa University with a degree in business management.

Doran Pruisner is currently the Facility Engineer’s for the State of Iowa, Department of Public Safety, State Fire Marshal Divi-sion, from 2008 to present. Prior to that he was a Facility Engineer for The State of Iowa, Inspection and Appeals.

Justin Rash, PharmD, CGP is a certified geriatric pharmacist with a doctorate in pharmacy from Drake University. In his daily work, Dr. Rash works as a consultant pharmacist for Martin Health Services, serving over 1,000 patients in 16 facilities each month. For these facilities, he serves on their quality assurance committees and works as the liaison to the pharmacy. He is the co-founder and chair for the long-term care/senior care advisory committee for the Iowa Pharmacy Association, a committee that is dedicated to the advancement of geriatric pharmacy practice for pharmacists throughout Iowa. Dr. Rash is a member of the Iowa Partnership to Improve Dementia Care in Nursing Facilities. He also leads a Patient Safety Pharma-ceutical Collaborative Team through Iowa’s Quality Improvement Organization that strives to integrate clinical pharmacists in pharmaceutical management of dementia patients to oversee proper medication use.

Jason Schaufenbuel is a regional loss control manager with Argent, a division of West Bend Mutual Insurance. In his posi-tion, he provides loss control/safety management services to clients in the health care and social service industries focused on reducing workers’ compensation costs. He received his bachelor degree in occupational safety from Iowa State University and a masters of public health degree in occupational health and safety management from Tulane University. Currently he is pursuing his doctorate in agricultural and biosystems engineering from Iowa State University; focusing on occupational safety and health practices in workplaces. Jason has nearly 20 years of industry experience in safety and health management, as well as loss control consulting in the insurance industry.

Joy Schultz has more than 30 years of experience in long term care, including 20 years as a licensed nursing home adminis-trator in Iowa and a certified assisted living manager. She has worked in both the profit and not-for-profit fields. She has been active in promoting issues important to senior care providers. Joy spent several years on the Steering Team of IPDCC (Iowa Person Directed Care Coalition), working with DIA, DEA, ICA, IAHSA, and the state’s educational facilities, working to change the environment in health care facilities across the state. Joy has been providing risk assessment services for HealthCap since the spring of 2009, working in Iowa, Arkansas, New York, Minnesota, Illinois, Wisconsin, Indiana, Oklahoma, Missouri, Alabama, Louisiana and California.

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]Linda Shell, RN, BS, MA is a registered nurse having practiced within the long term care, hospital and academic arenas. Some of the positions she has held include; director of nursing and director of education and learning for Volunteers of America (VOA.) VOA provides care to seniors in their homes, assisted living centers, adult day care programs and skilled nursing facilities. Linda’s role within the VOA organization involves coaching, teaching, collaboration, advocacy, quality improvement and research. She has a master’s degree in nursing leadership and serves as adjunct faculty at Bethel University in the RN and BSN programs. Linda is also a partner in LMS consulting, which provides leadership coaching and development to business professionals. She has worked in aging services for more than twenty years and served in leadership positions.

Alissa Smith is a partner in Dorsey & Whitney LLP’s health group in Des Moines. Alissa represents health care organizations such as long term care providers, health systems, hospitals and pharmacies, as well as nonprofit and municipal organizations. Alissa’s practice involves a wide range of corporate and regulatory matters facing health care providers and nonprofit organiza-tions. Alissa’s transactional practice includes contracts, leases, mergers, acquisitions and joint ventures. Alissa’s regulatory practice includes the interpretation and application of state and federal fraud and abuse laws, Medicare and Medicaid rules, tax-exemption laws, HIPAA and privacy laws, licensing matters, employment laws, and corporate and health system governance issues.

Chris Timmons RD, LD is a registered dietitian and a nutrition and dining expert with Martin Bros. Distributing Health and Nutrition Division. She has more than 30 years experience with senior living dining and nutrition. Her focus at Martin Bros. is menu development, customer support, and education in enhancing the dining experience.

Bert Vigen is the executive director of Ridgecrest Village. He is a graduate of Bethel University with a B.A. in business and from Florida Atlantic University with a MBA. Bert has been in the retirement/long-term care field for 28 years. He was previ-ously employed by Covenant Retirement Communities based out of Chicago. Bert is currently on the LeadingAge Iowa board of directors.

Doug Voss has 28 years of experience in food service sales, merchandising, and marketing leadership positions. He has a proven record of success in developing strategies and solutions specific to the center of the plate category and supports cus-tomers in maximizing profits and quality. He is an exceptional trainer and motivates others to achieve peak performance.

Kate Westercamp is the director of public relations and communications at WesleyLife, a nonprofit faith-based organization dedicated to improving the health and well-being of older adults. She is a graduate of the University of Northern Iowa with a degree in public relations and has dedicated to her career to nonprofit health care. At WesleyLife, Westercamp leads the strategic positioning for all external and internal branding communications. She was also integral in reviving the organizations’ community benefit program and telling the story of the impact on the greater community.

Dan Wood has been working for the State Fire Marshal’s Office as an inspector II since 2005. Since joining the State Fire Marshal’s Office he has been trained to inspect nursing homes, residential care facilities, hospitals, assisted living programs, elder group homes, intermediate care facilities, schools, colleges, day cares, preschools, jails, prisons, adult day cares, foster care, group homes, group homes for MR, bed and breakfasts, hotels, motels, and assembly occupancies.

Michael Welsch serves as director of business development at UnityPoint at Home for the past 2 years. With 10 years of cumulative experience in home health operations, he previously worked in finance on analytics and in managerial positions. He holds an undergraduate degree from Drake University in finance and accounting and holds an MBA from the University of Iowa. Volunteer initiatives include previous work with Des Moines Music Coalition and the University of Iowa MBA program and current work with Empower Tanzania.

Lisa Welshhons, SPHR has more than 15 years’ experience in human resources, serving the senior living industry for more than twelve years. Lisa has a bachelor’s degree in public relations and is a member of the Society of Human Resource Management. Lisa also has a certification as a Senior Professional in Human Resources (SPHR) and has completed her certification in human resource related law from Simpson College. Lisa is president of Merit Senior Living, a human resource outsourcing company specializing in providing services to communities nationwide.

2014 LeadingAge Iowa Exhibitor Tradeshow Hours

Wednesday, May 7th

8 a.m. - 8:50 a.m. - Exhibit Hall Grand Opening

10 a.m. - 10:45 a.m. – Exhibit Hall Open

11:45 a.m. - 1:15 p.m. – Exhibit Hall Open

1 p.m. - 1:15 pm. - Exhibitor Prize Drawing Winners will be Announced

ExHIBItOR tRADESHOWLeadingAge Iowa’s Exhibitor tradeshow - Delivering Business Solutions to You!

Whatever your need, LeadingAge Iowa has a supplier ready to help you deliver the best quality care possible. With over 60 exhibits featuring cutting-edge products and services, the Exhibitor Tradeshow.

Walk the aisles and talk with more than 60 business supplier leaders who want to help you help those you serve.

LeadingAge Iowa meets you where knowledge meets the market. We deliver more than just products and services – WE DELIvER SOLUtIONS.

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Please make time during the assigned hours on Wednesday, May 7, 2014 to visit with each of the exhibitors, even if it’s just to say thank you for supporting our association. Also, remember to register to win the door prizes sponsored by individual exhibitors.

Agility HealthAgility Health - a contracted therapy services com-pany. Your health care partner to deliver superior clinical care, real time responsiveness, and real world results. Our proven competencies include experience in the full continuum of rehab settings; and documented results illustrating exceptional clinical and financial performance.Sherri Schultz, VP, LTC Operations607 Dewey Ave NW #300 · Grand Rapids, MIPhone: 616.356.5000 · Fax: 616.356.5001Email: sherri.schultz@agilityhealth.com

Alliance Monitoring Technologies, LLCAlliance Monitoring Technologies LLC has provid-ed security and monitoring products to the health care industry including long-term health care facili-ties, independent and assisted living communities and hospitals since 1994. Alliance specializes in building systems that fit the changing needs of residents and facilities while working closely with administrators to ensure corporate budgets are maintained. The Alliance product line is comprised of industry leading manufacturers such as GE, Altronix, and Linear to name a few.Sean Stoy, Sales Representative315 E. 11 Ave. · North Kansas City, MOPhone: 516.263.7775 · Fax: 316.264.7775Email: seans@alliancemonitoring.com

Apollo CorporationOffering peace of mind in skin care and bathing - designed in quality, superior infection control with patented UV system, world-class service, delivery and support.Ty Bakko, Sales RepresentativeP.O. Box 219 · Somerset, WI 54025Phone: 715.247.5625 · Fax: 715.247.3424Email: apollosales@apollobath.com

A’viands Food & Services ManagementBeginning every day from scratch!A’viands specializes in providing outstanding, pro-fessional dining and nutritional services to assisted and independent senior living, hospitals and long term care customers. We focus on finding innnovative and real dining solutions for today’s health care environment with healthy choices and cost saving initiatives.Lois Cordes, Director, NBD-Healthcare1751 County Rd. BW, Ste 300 · Roseville, MNPhone: 612.703.2573 · Fax: 651.203.3276Email: lcordes@aviands.com

Basic American Medical ProductsLeading manufacturer of US-made beds, furniture, and mattresses. We offer a full “Turn-Key” program including complimentary interior design services. Ask about visiting our 10,000 square foot showroom and design center in Atlanta.Luke Smet, Territory Manager336 Trowbridge Dr. · Fond du Lac, WIPhone:920.904.0989Email: lsmet@grahamfield.com

BioTech X-ray, Inc.BioTech X-ray provides quality diagnostic x-ray, ultrasound and doppler exams at the patient’s bedside reducing their need of hospitalizations. Our EHR technology makes ordering and report-ing simple by either connecting to your current system or by viewing ours online at biotechxray.com.Cathy Bergmann, VP of Sales1065 Executive Parkway, Suite 220 · St. Louis, MOPhone:314.227.2700 · Fax: 314.227.2720Email: cathy.bergmann@biotechxray.com Website: www.biotechxray.com

CI3/Automatic Door GroupAutomatic Door Group provides sales, installation, and service of automatic entrances, including: swing, sliding, revolving and ADA applications.Don Freeman, Sales6200 Thornton Ave.Des Moines, Iowa 50313Phone: 515.264.0782 · Fax: 515.299.9714Email: stevew@autodoorgroup.com

CE Solutions, A Division of VGM EducationCE Solutions is a provider of online continuing education for your professional and non-professional staff.Robin Rogers, Account Executive1111 W. San Marnan · Waterloo, IA Phone: 319.874.6950 · Fax: 800.666.1721Email: robin.rogers@vgm.com

CliftonLarsonAllenCliftonLarsonAllen is a professional service firm that provides assurance, accounting, tax, reim-bursement, consulting, and advisory services to senior living organizations.Trent Fast, Principal121 West Bridge Street · Owatonna, MNPhone: 507.446.7100 · Fax: 507.446.7150Email: tfast@cliftonlarsonallen.com Website: www.cliftonlarsonallen.com

CMA/RaulandCMA is the leader in providing health care communications solutions in Minnesota/Iowa for more than 55 years. CMA has been committed to improving communications in skilled nursing homes, senior housing communities, hospitals and clinics.Mary Blackford, Director of Sales & Marketing1904 NW 92nd Court · Clive, IAPhone: 651.228.2638 Email: mblackford@idea-ma.com

Creative Solutions Unlimited, Inc.CSU now offers PointClickCare®, the most widely used EHR platform for long-term care, pairing excellent software with CSU’s excellent, Iowa-based implementation services and support. And build your Web presence with our easy, afford-able website design/hosting services; our portfolio of LTC templates help to streamline the process.Martha Koch, Vice President203 Gilman Street, po Box 550 · Sheffield, IowaPhone: 800.253.7697 · Fax: 641.892.4333Email: mkoch@csumail.comWebsite: www.creativesolutionsunlimited.com

Deer Oaks Behavioral HealthThe mission at Deer Oaks is to provide compre-hensive, individualized, therapeutic psychological and psychosocial treatment to individuals in nursing facilities,retirement, and assisted living communities with the goal of improving their quality of care.Samantha Quick, Business Development Manager7272 Wurzbach, Ste. 601 · San Antonio, TX Phone: 210.615.3469 · Fax: 210.569.5107Email: acctmgr6@deeroaks.com

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ExHIBItOR tRADESHOWCheck out the list of exhibitors!

Plan Ahead - Get information online about exhibitors all the details on the conference before arriving.Visit www.LeadingAgeIowa.org, your online resource for up-to-date exhibitor and conference information.

Direct Supply, Inc.Direct Supply is the leading provider of equip-ment, eCommerce and services to senior living, with unmatched response to customer needs and leading industry advocacy.Casey Stang, Capital Sales Consultant6767 N Industrial Rd. · Milwaukee, WI 53223Phone: 800.634.7328Email: cstang@directs.com

DiversaCare, llcDiversaCare, llc provides Medicare billing and Medicare nurse consulting.Kristen Bellamy, Medicare Billing Manager4080 First Avenue, Northeast, Suite 103 Cedar Rapids, Iowa 52402Phone: 319.862.0281 · Fax: 319.862.1496Email: kbellamy@dybb.com

Elim Preferred Services, Inc.Elim Preferred Services is a medical supplies distributor and the leader in competitive pricing, superior customer service, and retaining the highest fill rates among our competitors. Our mission: EPS will consistently provide the highest quality of cost-effective services and products for our customer base with a commitment to integrity, and a desire to serve as the provider of choice. EPS is committed to serve seniors in the spirit of excellence.Lisa Slagter, Territory Manager1723 SE Hillside Dr. · Ankeny, IAPhone: 515.829.6608 · Fax: 877.468.5628Email: lisa.slagter@icloud.com

Graham Construction CompanyGraham Construction Company specializes in healthcare construction, including construction management, general contracting, and design-ing/building. Graham also provides medical equipment management services. Graham Construction is Iowa’s most experienced health care contractor.Kevin Tubbs, Director of Business Development421 Grand Avenue · Des Moines, Iowa 50309Phone: 515.699.7148 · Fax: 515.699.7149Email: ktubbs@grahamconstruction.com Website: www.grahamconstruction.com

Hoglund Bus Co.Hoglund Bus Co., is a full service commercial bus dealership with four locations to serve you. We carry an extensize inventory of new and used buses. Our product lines are: Arboc Specialty Vehicles, Braun, Collins, General Coach, Glaval, IC, MetroLink and TurtleTop. We gladly custom build to your specifications. Finance and lease options available. To view our current inventory, please visit www.hoglundbus.com.Jason Anderson, Sales Manager823 South 19th Ave. · Marshalltown, IAPhone:800.866.3105 · Fax: 763.295.4992Email: salesmanager@hoglundbus.com

Horty ElvingWith more than 55 years specializing senior care design, Horty Elving provides service in planning, architecture, engineering, and interior design. We create inspired environments that celebrate life.Rick Moore, AIA, ACHA, Senior Vice President505 East Grant Street · Minneapolis, MNPhone:612.341.6244Email: juneaum@hortyelving.com

HydroWorxHydroWorx is the premier manufacturer of aquatic therapy and wellness pools. HydroWorx senior center therapy pools with underwater treadmill and resistance jet technology will help improve balance to reduce resident falls within your organization. Assisted living therapy pools also allow active residents the opportunity to continue to exercise with less pain, improve every-day activities for sedentary residents and lead to increased independence.Chris Cooley, Regional Director1420 Stoneridge Dr. Suite C · Middletown, PAPhone: 717.902.1923Email: corporate@hydroworx.comWebsite: www.hydroworx.com

Independent Insurance ServicesIndependent Insurance Services and Lance Horbach have redefined the term “agent” to include “information resource”. Lance’s experi-ence as a former leader in the Iowa House of Representatives has proven to be invaluable to nursing home administrators. Working with administrators and board members, Lance’s insight on Obama Care, ACO’s and other new compliance requirements has brought comfort during these times of regulatory uncertainty.Lance Horbach, Agent/Stockolder11 E. Church - PO Box 248 · Marshalltown, IAPhone: 641.752.4618 · Fax: 641.753.0557Email: lance.horbach@insurecentraliowa.comWebsite: www.insurecentraliowa.com

Lee Agency, Inc.Lee Agency has specialized in providing insurance solutions for senior living communities for more than 20 years. Our experience and expertise has allowed us to partner with more than 200 senior living communities throughout the midwest. We appreciate our partnership with LeadingAge as a preferred provider.Jason Norton, Vice President of Sales200 Ford Avenue · Muscatine, IAPhone: 800.225.9252 · Fax: 563.263.9282Email: jnorton@leeagencyinc.com Website: www.leeinsure.com

LifeCare AssociatesElectrostatic disinfection, patient lifts, nurse call, wandering resident and security systems, fall prevention, and shower/bathing systems.Ken Huber, District Manager2240 N. Main Street · Elkhorn, NEPhone: 800.333.8249Email: ken.huber@LifeCareAssoc.comWebsite: www.lifecareassoc.com

Martin Brothers Foodservice DistributionMartin Brothers Distributing is a broadline food service distributor that has been servicing the needs of the residential health care industry for many years. Aside from quality products, we offer a variety of “value–added” services, which include a web–based menu program, educational resources, beverage programs, chemical/janitorial services, technological opportunities, financial management tools, and much more.Julie Halfpop, Director of Nutrition Marketing6623 Chancellor Drive · Cedar Falls, IAPhone: 515.238.7295 · Fax: 515.963.0493Email: jhalpop@martinsnet.com Website: www.martinsnet.com

Martin Brothers Medical SuppliesMartin Brothers Medical Supplies distributes a full line of medical supplies. They also offer educational opportunities, inservices, and webinars. With the ever-changing health care industry, their goal is to inspire to make a difference.Tim Glenn, Sales Manager406 Viking Road · Cedar Falls, IAPhone: 515.266.1775Email: tglenn@martinsnet.com Website: www.martinsnet.com

Martin Health Services, Inc.Located in both Denver and Johnston, we are an independently owned and operated long term care pharmacy. We exclusively service LTC, ALF and RCF. Our staff prides itself on providing exceptional pharmacy services for you and your residents with our focus on customer service. We are an Iowa based company serving Iowa residents residing in the long term care setting.Leslie Tierney, CEO700 South State Street · Denver, IAPhone: 319.984.5680 · Fax: 319.273.9744Email: ltierney@martinhealthservices.com Website: www.martinsnet.com

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MDI AchieveMDI Achieve solutions have powered the long-term care continuum for more than 30 years. MatrixCare is the leading certified, cloud-based EHR solution designed to help LTPAC and senior living communities maximize reimbursements, reduce readmissions, maintain high occupancy, facilitate interoperability with ACOs, and support executive decision making. Adam Clark, Regional Sales Manager10900 Hampshire Ave., Ste 100 · Bloomington, MNPhone: 866.469.3766 · Fax: 952.995.9735Email: adam.clark@mdiachieve.comWebsite: www.matrixcare.com

Millennium TherapyMillennium Therapy is an Iowa corporation of highly skilled and dedicated therapists providing contract therapy and rehab management services to Iowa’s senior population.Catherine Smith, President4725 Merle Hay Rd, Suite 107 · Des Moines, IAPhone: 515.331.3190 · Fax: 515.331.3191Email: csmith@millenniumtherapy.com Website: www.millenniumtherapy.com

MMICMMIC is the largest physician-owned medical liability insurance company in the midwest with a dedicated, local team serving our Iowa clients. We serve the entire health care community, includ-ing the full continuum of long-term care providers. We are always thinking ahead to find new and better ways to protect clients through risk financ-ing, improving resident safety, transitions of care, and reducing risks associated with information technology. We provide peace of mind so clients can focus on delivering health care in an era of health care reform, increasing regulations and a growing resident base.Keely Kinnick Sanden, ARM, CIC, Account Executive7701 France Ave S. Ste 500 · Minneapolis, MNPhone: 515.327.7401 · Fax: 952.838.6808Email: keely.kinnicksanden@mmicgroup.com

MobilexUSAMobilexUSA has serviced patients in health care facilities for more than 30 years with an outstand-ing reputation for availability, responsiveness, and quality of care. Our highly qualified personnel and advanced technological capabilities allow us to deliver high quality portable x-ray, ultrasound, electrocardiogram, PICC/Midline, and other services 24 hours a day. Debbie Begg, Regional Sales Director6185 Huntley Rd. Suite Q · Columbus, OHPhone: 800.932.2222 · Fax: 614.888.0027Email: debbie.begg@mobilexusa.com

Morrison Senior LivingMorrison Senior Living, a member of the Compass Group, is the nation’s only contract food service company exclusively dedicated to providing din-ing, nutrition, wellness, and environmental services management to senior living communities. With more than 450 partnerships nationwide, we have helped our client partners achieve outstanding results, drive resident satisfaction, implement well-ness initiatives, navigate healthcare reform and provide valuable generational expertise. Kelly Kuhn, Director of Business Development5801 Peachtree Dunwoody Rd. NE · Atlanta, GAPhone: 312.405.2409· Fax: 651.603.8723Email: kelly.kuhn@compass-usa.com

Northwest Respiratory ServicesNorthwest Respiratory Services provides oxygen and respiratory products and services to the long term care industry and to clients in their homes.Dana Brandt, COO716 Prior Avenue, North · St. Paul, MNPhone: 651.603.8720 · Fax: 651.603.8723Email: dbrandt@nwrespiratory.com Website: www.nwrespiratory.com

Novo Nordisk, Inc.Novo Nordisk is a company with a 90 year his-tory focused in diabetes. We offer a full portfolio of insulin and logs for management of Type 1 and Type II diabetes.Brian Peterson, Institutional Diabetes Care Specialist1633 Wildwind Ct. · Rockton, ILPhone: 815.315.3065Email: bpso@novonordisk.com

One Source Testing SolutionsOne Source Testing Solutions is your one source for all of your drug testing needs. We assist clients who oversee their drug testing program, by helping them ensure that they correctly identify drug abusing applicants/employees. We do this by providing cost effective, accurate and easy to use instant drugs of abuse tests. We provide many other drug testing services as well. Visit our website: www.onesourcetestingsolutions.comScott Hutton, President/CEO11637 Cody · Overland Park, KSPhone: 913.766.0324· Fax: 913.766.0325Email: shutton57@hotmail.com

PharMericaAt PharMerica, we define the way our health care clients manage pharmacy services. Through inno-vative solutions and superior service, PharMerica provides the capabilities for customers to control pharmacy-related costs, ensure accurate and easy access to medications, and provides professional assistance to ensure customers remain in compli-ance with state and federal regulations.Staci Isaacson, Account Executive2901 99th St. · Urbandale, IAPhone: 605.940.6587 · Fax: 502.261.2469Email: staci.isaacson@pharmerica.com

Piper Jaffray & Co.Piper Jaffray is a focused securities firm dedicated to delivering superior financial advice, investment products, and transaction execution within targeted sectors. Through our 25 offices servicing the capital markets, and nearly 100 offices serving individuals, we provide tax exempt bond and mortgage financing for non–profit senior living clients throughout the upper midwest and nationwide.Patrick O’Leary, Managing Director800 Nicollet Mall · Minneapolis, MNPhone: 612.303.6619 · Fax: 612.303.6966Email: patrick.j.oleary@pjc.com Website: www.piperjaffray.com

Quality First InsuranceProviding property casualty and workers’compensation insurance with risk management support and on site in-service programs at no charge to its clients.Kathy Mock, President9801 Giles Road, Suite 2 · La Vista, NE1200 Valley West Drive, Suite # 403-06 West Towers, West Des Moines, IAPhone: 402.504.4115 · Fax: 866.281.4253Email: kmock@qfi.us.com

Ryun, Givens & Company, P.L.C.Certified public accounting and consulting company that specializes in the long-term care industry.Steve Givens, CPA, Partner2900 - 100th Street, Suite 301 · Urbandale, IAPhone: 515.225.3141 · Fax: 515.224.1233Email: sgivens@ryungivens.com Website: www.ryungivens.com

Sanofi PharmaceuticalsSanofi Diabetes, a global and diversified health care leader, discovers, develops and distributes therapeutic solutions focused on patients’ needs. Sanofi encompasses diabetes management via personalized and integrated solutions, including diagnostics, medicines, services and devices for blood sugar monitoring or treatment administration to improve the overall management of diabetes. Rich Skoumal, Medical Center Sales Professional250 Woodbine Dr. · Marion, IAPhone: 319.721.6045Email: richard.skoumal@sanofi.com

Select Rehabilitation, Inc.Select Rehabilitation provides rehabilitation services to patients in skilled nursing, acute and outpatient settings. Cost and time efficient systems designed to operate under PPS, allow Select Rehabilitation to form clinical and financial partnerships with each client.Michael Calogero, Director of Business Development550 Frontage Road, Suite 2415 · Northfield, IL Phone: 847.441.5593 · Fax: 847.441.4130Email: selectrehab@selectrehab.com

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Serenity Aquarium & Aviary ServicesSerenity provides beautiful aquariums and bird aviaries to a variety of health care communities. Serenity also provides all the routine cleaning and maintenance.Chris Hale, Director of Sales7260 Commerce Plaza Dr. · Neenah, WIPhone: 920.486.5353Email: chris.hale@serenityusa.com

SCA Personal CareSCA is the world leader in maintenance care with the brand TENA and a leading provider of skin care products. Our goal is to provide our business partners with customized incontinence management solutions of products and services and to promote better care at a lower total cost.Mary Fischer, Account Manager 120 Pioneer Valley · Sergeant Bluff, IA Phone: 610.909.6851 · Fax: 712.943.1302Email: mary.fischer@sca.com Website: www.tena-usa.com

Sterling LTC PharmacySterling Pharmacy recognizes the need for spe-cialized pharmacy services for those residing in long term care and AL centers. Our team consists of geriatric experts ready to assist with filling pre-scriptions to providing professional consultation. Call us for details on how our available services will complement the care you provide. Vanessa Hutchison, Account Representative1555 SE Delaware Ave. · Ankeny, IAPhone: 507.481.7700 Email: vanessa.hutchison@sterlingdrug.com

Story Construction Co.Story Construction is a full-service general contractor located in Ames. We are unique in that we function as an integrated design-builder with a registered architect and licensed engi-neers on staff. We have proven experience in the design and construction of nursing homes and retirement communities.Mike Espeset, President300 S. Bell Ave. · Ames, IAPhone: 515.232.4358 · Fax: 515.232.0599Email: mespeset@storycon.com Website: www.storycon.com

Summit Care, Inc.Summit Care provides contract therapy services, including physical, occupational and speech therapies to patients and residents of hospitals, nursing centers and assisted living facilities. We treat the whole patient physically, emotionally, and socially by bringing together a team of highly trained professionals to deal with every aspect of treatment.Brett Parise, CEO6830 w. 121st St. · Overland Park, KSPhone: 913.239.8777 · Fax: 913.239.0268Email: contact@summitcare.net Website: www.summitcare.net

The Gideons InternationalThe Gideons International is a non-profit ministry well known for placing bibles in motels. We hand out testaments to college and elementary students, military, jail, shelters, emergency and medical personnel.Marlys Rafferty, Scripture Coordinator2996 133rd Way · Urbandale, IAPhone: 515.276.1243Email: marlymae@aol.com

Telecommunications Access Iowa/Relay IowaTelecommunications Access Iowa is a program of the Iowa Utilities Board that provides vouchers for specialized telephone equipment for individuals who are deaf, have hearing loss or have difficulty speaking. Relay Iowa is state program that provides Telecommunication Relay service for full telephone accessability to people who are deaf, hard of hearing, deaf-blind or have difficulty speaking.Gayle Boeke, Program Manager6925 Hickman Road · Des Moines, IAPhone: 515.282.5099Email: gayle@deafservicesunlimited.com

The Schemmer Associates, Inc.The Schemmer Associates Inc. is a full-service architectural, engineering and senior living planning firm providing functional, cost-effective solutions for continuing care retirement centers, assisted and skilled nursing care and retire-ment communities. Services include facility conditional and functional assessments, feasibil-ity analysis, capital facilities projections, site analysis, programming, master planning, concept development, architectural, structural, mechani-cal, electrical and civil engineering, landscape, interior design, facility program management and construction period services.Mark J. Higgins, AIA, LEED AP, Executive VP1044 North 115th Street, Ste 300 · Omaha, NEPhone: 402.493.4800 · Fax: 402.493.7951Email: mhiggins@schemmer.com Website: www.schemmer.com

Unidine CorporationUnidine is the premier food and dining manage-ment company for senior living and LTC. Our proven fresh food and hospitality driven strategies improve resident satisfaction, promote wellness, control costs, support occupancy strategies, build your brand, and foster a vibrant and engaging community.Matthew Ales, Director of Business Development1000 Washington St. · Boston, MAPhone: 331.444.3620Email: mcales@unidine.com

ZieglerZiegler, the nation’s leading underwriter of financing for non-profit senior living providers also offers senior living focused education and research.William Carney, Managing Director

200 S. Wacker St., Suite 2000 · Chicago, ILPhone: 312.596.1535Email: wcarney@ziegler.comWebsite: www.ziegler.com

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4200 University Ave.Suite 305West Des Moines, IA 50266

Don’t delay - register before April 18thand SAVE with the Early Bird Discount!