MDM organization set-up

@ Datpro Oy 2014

Barcelona

22nd April 2015

MDM organization set-upBest practices

2 @ Datpro Oy 2014

The facilitator

www.datpro.fi

datalifeuniverse.blogspot.com

http://www.datpro.fi/

http://datalifeuniverse.blogspot.com/

3 @ Datpro Oy 2014

13th Conference in Data Management Series: Master Data Management: Governed + Integrated

Before starting…rules of engagement &

the goal of today

Focus Collaborate Open mind

The goal of today is that everyone leaves the workshop bit more prepared to set up an MDM organization than when arriving here.

4 @ Datpro Oy 2014

Agenda

Part I – Background briefly –common framework

Part II – Discussion topics –sharing and learning

Part III – Reflecting –Pulling it all together

5 @ Datpro Oy 2014

Typical questions when discussions on

”MDM organization” start...

Centralised? Decentralised? Which models are working?

”Business” vs ”IT” – where should the organization reside? Who should manage it?

Roles and responsibilities in ”MDM”? ”Ownership” vs ”Stewardship” vs ....?

Global vs local attributes?

Single domain vs multi-domain (Splitting between customer, material, supplier data vs. own organization for all data domains together)

Technology and MDM – tools supporting the work

Do these sound familiar?

6 @ Datpro Oy 2014


Whoa! Taking a step back...

7 @ Datpro Oy 2014


From simple to complex

Problem: Cost Center and other financial object names do not follow the conventions, causing troubles to finance financial reportingCause: too many people create the objects directly to the corporation’s main ERP, without sufficient object naming disciplineSolution: create formal request templates, setting up MDM organization to handle the requests and create the objects

Problem: Product information across the channels was incomplete, not meeting quality target, completing it took too much time, ...Cause: siloed ways of working, end-to-end process lacking, ownership missing, system landscape fragmented, tool support inadequate, ...Solution: defining end-to-end product information management process, busting silos, common governance & ownership on top, tools, ..

...or what if even simpler? MDM organization just to monitor & nag?

8 @ Datpro Oy 2014


These cases are quite different animals!

Simple case ”Finance object creation”

Few day project to set upOne part-time person

Management as part of normal Finance mngt

Complex case ”End-to-end Product Management”

1+ year project to set upMany teams, new technologiesSeparate governance & mngt

structures

9 @ Datpro Oy 2014


Why they’re different animals Part I

Different Business Goals

Why – why would even consider something like MDM specific organization from business perspective?

- As a driver for cost savings

- As a part of application upgrades / ERP changes

- As a reaction to Data Quality problems

- As a transformation driver, in e.g product or supplier or customer management

- As of something else…

- …or a combination of some or all of the above!

10 @ Datpro Oy 2014


Why they’re different animals Part II

They are built for different purposes

What orientation MDM organization would have?

- DQ monitoring oriented

- Data maintenance oriented

- MDM tool oriented

- Managing data standard et al oriented

- Coordination oriented

- ERP oriented

- ….some other orientation

- …or a combination of some or all of the above!

11 @ Datpro Oy 2014

Convergence one of key drivers in

MDM, especially in ”complex” side

Convergence. Traditionally separate disciplines become more intertwined & interdependent.

12 @ Datpro Oy 2014


The foundations can be found

Despite different animals there are certain fundamental, inalienable truths in any MDM set-up / organization / structure!

13 @ Datpro Oy 2014


Modular, flexible ways requiredBut what they are in case of MDM?

14 @ Datpro Oy 2014


3+1 building blocks there are always

I Decision making & target setting- Sponsorship- Boards / forums / roles for decision mking- Principles, policies, funding, ...

II Managing & coordinating- Practical, day-to-day mngt, ”as-a-service”- Data model, data standard, process

modelling & docs- Communications, training, ...

III Operational maintenance- Record creation, updates

+1 IT tool support- Many tools: MDM, BPM, legacies/ERPs, ...

15 @ Datpro Oy 2014


Getting back

Simple case ”Finance object creation”

Few day project to set upOne part-time person

Management as part of normal Finance mngt

Existing mngt structuresSponsorship easy

One guy/gal etting easy-to-use form & instructions

One person doing input to one system

+ 1 IT tools – Excel form + email

16 @ Datpro Oy 2014


Getting back

Complex case ”End-to-end Product Management”

Few year project to set upMany teams, new technologiesSeparate governance & mngt

structures

New cross-everythingstructures, roles, ..

Sponsorship extremelychallenging

CoE type of org, service organization, new cross-system, cross-process views

Combination of centralized and decentralized, strong coordination

+ 1 IT tools – MDM, BPM, business glossary, process modelling, ... You name it!

17 @ Datpro Oy 2014


One best-practice perspective...Making each ”layer” responsible of concrete artefacts

I Decision making & target setting

II Managing & coordinating

III Operational maintenance

Concrete artefacts

Principles & policiesBusiness GlossaryRoles & responsibilities

Data Model & StandardsData flow documentationProcess definitions”Service List”DQ approachPortal/intranet comms channel!

Templates & formsOperational instructions

18 @ Datpro Oy 2014

Agenda




19 @ Datpro Oy 2014


Discussion 1 –

Target setting & Decision making

What kind of organizational structures?

What kind of roles & competences should be there?

IT vs Business vs ....?.....

20 @ Datpro Oy 2014


Discussion 2 –

Managing and coordinating

What kind of roles?

How to build this layer in practice?

In which part of organization (Biz vs IT) these capabilities should be?

21 @ Datpro Oy 2014


Discussion 3 –

Operational maintenance

Part of business activities vs separate clerical roles?

Centralized vs decentralized?

How to estimate required FTE’s?

22 @ Datpro Oy 2014

Agenda




23 @ Datpro Oy 2014


Last discussion topic – pulling this all

together, across domains!

Now we have been talking mostly about ”single domain”. How to pull it all together, across the domains? Are there common capabilities?

Cross-domain layer? What can it be? Or can it be at all?

24 @ Datpro Oy 2014


Thank you! Long journey ahead

25 @ Datpro Oy 2014


Photo copyrights

Slide 3 © fotozick, © Trueffelpix - Fotolia.com

Slide 4, 18, 22 © JiSign - Fotolia.com

Slide 6 © Tamas Zsebok - Fotolia.com

Slide 8-10 © Carola Schubbel - Fotolia.com

Slide 11 © freshidea - Fotolia.com

Slide 13 © jojje11 - Fotolia.com

Slide 14, 17, 23 © Robert Kneschke, © olly , © gcpics - Fotolia.com

Slide 15-16 © Carola Schubbel, © Robert Kneschke, © olly , © gcpics - Fotolia.com

Slide 19 © Robert Kneschke - Fotolia.com

Slide 20 © olly - Fotolia.com

Slide 21 © gcpics - Fotolia.com

Slide 24 © leremy - Fotolia.com

Documents

MDM organization set-up