MDG eCenterMDG eCenter An OverviewAn Overview Amjad Umar, Ph.D.Amjad Umar, Ph.D.

Riyadh, June 14, 2010Riyadh, June 14, 2010

The Big Picture

Wants eMDG, “Digital Health” Or “Digital Country/City”

How To Monitor And Control

How To Develop Customized Plan

How to SuccessfullyExecute the Plan

How to Understand the Basic Issues, Policies, and Approaches

•How To Do Everything Without Re-inventing the Wheel•Is there a “One Stop Shop”

Monitoring& Compliance

LearnStrategicPlanner

Detailed Planning, Simulation &

Game Tools

Do

eMDG Matrix

MDG eCenter Objective: One Stop Shop To Learn, Plan, Do, Check

Early Prototype Now, Production Jan 2011

Plan

Portal of Portals, Compendium(*), Tutorials

Check

Startt

Learn what needsto be done

Plan how to do it right

Do whateverneeds to be done

Check to seeif it is done right

Note: (*) indicates that the capability will be developed later

Five capabilities

More Depth

More Later

Scenario: Mobile Health ClinicScenario: Mobile Health CliniceMDG focus on healthcare – hiv, maternal health, infant mortality. eMDG focus on healthcare – hiv, maternal health, infant mortality. Can be informational, provide testing, deliver clinical services Can be informational, provide testing, deliver clinical services

Mobile Health Clinic

People, Processes, Technologies

User: Govt, NGO

IMPACT ON THE WORLDIMPACT ON THE WORLDissue – how to make it more successful issue – how to make it more successful

quickly, effectively, universallyquickly, effectively, universally

Many SuccessesSome failures

From Meta Portal

Strategic PlanningHighly customized solutionsImproves the chance of success

P1: Choose an Area (Domain) and Define a Service Profile •Do a self assessment (capability maturity model) •Get general information, educational resources and best practices

P2: Plan Generation

Technology Considerations• Business processes needed•Technologies (apps, platforms, networks)

Management Considerations• Security & business continuity planning•Project Management & Governance•TCO, TTTI, Integrataon & Interoperability

P3: Detailed Planning (Technology Focus) -- Through Other Tools

Detailed Planning Tools • IT Planning, Integration, Security Tools

Additional Tools • Simulations, Games and Other Tools

P0: Choose a Country and create a Government Profile •Understand the country economic and technology environment

Strategic Analysis Cost-benefits tradeoffs, SWOT analysis, automation strategies

Policies and procedures needed for the service

P4: Monitoring and Control Project Management Approach, Quality Control Issues

Computer Aided Strategic Planner Flow

The Plan Generated (Consolidated Report)The Plan Generated (Consolidated Report)Contains a mixture: of generic and customized information:Contains a mixture: of generic and customized information:

Generic information (common best practices, e.g., security) ,Generic information (common best practices, e.g., security) ,Problem specific (healthcare versus manufacturing)Problem specific (healthcare versus manufacturing)Situation specific (wireless versus wired, city vs central govt)Situation specific (wireless versus wired, city vs central govt)Country/ region specificCountry/ region specific

Format: Format: Summary of information capturedSummary of information capturedHighlights of suggested solutionsHighlights of suggested solutions

Business processes Business processes Applications Applications Technologies (platforms, networks)Technologies (platforms, networks) Management (proj management, continuity planning)Management (proj management, continuity planning) Integration and Interoperability IssuesIntegration and Interoperability Issues

Requirements document (problem specific) Requirements document (problem specific) Standards for integration and interoperability Standards for integration and interoperability

IMPORTNT: It takes between a week to 3 weeks for working professional to IMPORTNT: It takes between a week to 3 weeks for working professional to generate a plan with this level of detailgenerate a plan with this level of detail

UN Activities ( UN-GAID and Others)

Additional Participants (e.g., World Bank, World Economic Forum, IT Industry and Academics)

MDG eSolutions Center

MDG Center Schedule Phase 0

(Prototyping)Phase 1

(Alpha Testing )Phase 2 (Beta testing)

May 2010 September 2010

Phase 3 (eMDG 1.0 Use)

January 2011

MDG eSolutions Center MDG eSolutions Center User GroupUser Group

User Groupu(20 individuals): User Groupu(20 individuals): around 10 countries (governments)around 10 countries (governments) NGOs (including Red Cross) NGOs (including Red Cross) Practitioners and academics Practitioners and academics

Feedback on the Center documents Feedback on the Center documents

Education and training (tutorial on Education and training (tutorial on strategic Planning) strategic Planning)

Testing the Center capabilitiesTesting the Center capabilities

Key Points & ConclusionsGoing beyond discussions , moving into solutions that can be used quicklyGoing beyond discussions , moving into solutions that can be used quickly

•Working Prototype now ,Beta version in Sept, Production in Jan 2011

Focus on eMDGFocus on eMDGNot self-centered Not self-centered (portal of portals)(portal of portals)

Not just documents, Not just documents, Decision support tools Decision support tools ImplementationsImplementations))

Assemble solsAssemble solsCustomizeds(Customizeds(problem, country)problem, country)

Monitoring& Compliance

LearnStrategicPlanner

Detailed Planning, Simulation &

Game Tools

Do

eMDG Matrix

Plan

Portal of Portals, Compendium(*), Tutorials

Check

Startt

Note: (*) indicates that the capability will be developed later

Demo andDemo and Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions (FAQS)Frequently Asked Questions (FAQS)Q1Q1: How does this Center differ from other portals and websites : How does this Center differ from other portals and websites Q2Q2: How will the Center, especially the Planner, be used in : How will the Center, especially the Planner, be used in practice practice Q3: Q3: How will you assure the success of this CenterHow will you assure the success of this CenterQ4Q4: How will the needed content be created quickly: How will the needed content be created quicklyQ5Q5: How will the content be updated and improved gradually : How will the content be updated and improved gradually Q6Q6: How will the plan generated be checked and maintained for : How will the plan generated be checked and maintained for quality quality Q7Q7: How can a larger system be developed from smaller ones : How can a larger system be developed from smaller ones (integration and interoperability between systems) (integration and interoperability between systems) Q8Q8: What will be the Governance Structure for the MDG : What will be the Governance Structure for the MDG eSolutions Center that will define the roles and responsibilities of eSolutions Center that will define the roles and responsibilities of various players (e.g., UN, government agencies, international various players (e.g., UN, government agencies, international organizations such as the Red Cross, inter-governmental organizations such as the Red Cross, inter-governmental agencies, private sector, NGOs and the Civil Society) . agencies, private sector, NGOs and the Civil Society) .

Q1: Comparison of this Center with Other SitesQ1: Comparison of this Center with Other Sites

DocumentStorage, Search & Display

DecisionSupport & Simulation Tools

PlanningSystems

Portals(SelfishContent)

Websites(SelfishMarketing)

ComplexProblems(Many steps)

MediumProblems (Few steps)

SimpleProblems(single step)

Informational

Tool Sites

eMDG Center

Capabilities Problem Types

Monitoring& Control

Computer AidedStrategic Planner

ICT Managers/Customers

Problem Definition, Development of Solution Sketch

Solution Refinement(30-40%)Human

Consultants, Systems Developers

S1

S2

S3

Human Effort Consulting Current Situation

Proposed Situation

S1: DefinitionS2::SketchS3: RefinementS4: Delivery

Knowledgebase (e.g., Patterns)

Generated Plans

(Rough)

AutomatedRefinement

S4

Generated Plans

(Final)

Q2: Planner Usage Scenario

Q3: How to Build Successful Systems: Q3: How to Build Successful Systems: Design Science Research Design Science Research

•Different Countries Different Countries •Different IndustriesDifferent Industries•Different organizations (sizes) Different organizations (sizes) • Different levels of Different levels of Technology useTechnology use•OthersOthers-

Specific Environment Approach

•Recent Developments

•Standards & Frameworks

•Tools and Techniques-

•Experiences and Best Practices

Generic Knowledgebase

Reference: Hevner, A., Marc, S.T., Park, J., and Ram, S., “Design Science Research in Information Systems”, MIS Quarterly, Vo. 28, No. 1, March 2004, pp. 75-105.

1. Understand issues

2. Basic model

3. Instantiate the system 4. Validate & refine

Build Refine

•Very few systems succeed (20%)Very few systems succeed (20%)•Systems based Research to improve the situation: Systems based Research to improve the situation:

•Iterative improvementsIterative improvements•Generic and recent knowledgeGeneric and recent knowledge•Specializations for special situations Specializations for special situations

Q4: Patterns – An Efficient Way to Create Content QuicklyQ4: Patterns – An Efficient Way to Create Content QuicklyA pattern represents core knowledge that can be specialized for different situationsA pattern represents core knowledge that can be specialized for different situationsPatterns are useful because they represent a common library that experienced Patterns are useful because they represent a common library that experienced professionals are likely to see over and over again.professionals are likely to see over and over again.

Basic Areas

Employees,Managers

Purchasing/registration

Customerpayment

BI

IM

Corporate Mgmt

Orderprocessing)

CP

BMC

EP

BI=Business IntelligenceBMC=Business Monitoring & ControlCP = Corporate Planning

EP = Enterprise purchasingIM = Information ManagementMC= Monitoring & Control

Selling ChainMgmt

Sales

CRM

CitizenSupport

Payroll

Citizen

Services

Hiring

Human Resources

Research E-storefronts

Public Relations

Finance accntg

Finance & Accntg

Education

Revenues

Additional Areas

Transportation

Healthcare

Agriculture

Law Enforcement &Safety

ICT

Others(See Note1)

Utilities

Partners(Other Govtt

Agencies, Industries)

Social Welfare

Note1: Others may include: banking, conservation & natural resources, Environmental Protection, Labor & Industry Relations, Military & Veterans

Affairs

Customers(Individuals,

Industries)

Commerce

Reference: Adams, J., et al, Patterns for e-Business, IBM Press, October 2001.

Q5: Content Update -- Effort versus Q5: Content Update -- Effort versus Accuracy TradeoffsAccuracy Tradeoffs

Effort

Accuracy

•General thought: more information leads to better decisions •Not always the case (Research from Behavioral Science)•People do not want to spend a lot of time to get highly accurate results (quick and dirty answers are used frequently)•We attempt to increase accuracy without increasing effort by increasing the accuracy of defaults and patterns

Quick and Dirty (Express ModeThrough Patterns)

Detailed investigation(Explore Mode)

Waste of Time(To be Avoided)

Quick and Accurate(Highly Desirable)

Q6: Continuous Quality Q6: Continuous Quality Improvement FrameworkImprovement Framework

WorkProject

Quality Planning - Quality Goals

Quality Control - Monitor and Adjust

Quality Assurance - Establish and ExecuteCompliance Activities

Reference: “Project Quality Management: Why, What and How”, by Kenneth H. Rose, Publisher: J. Ross Publishing (June 29, 2005

Q7: Building a Large SystemQ7: Building a Large Systemfrom Smaller Onesfrom Smaller Ones

Large CorpM&A

Supply ChainGovt/

Business Networks

Enterprise Composer: Tool •Each “scenario” is treated as a reusable component•Compose large and complex organizations from these components by using SOA•Focus on integration between systems (B2B integration)

Repository

. Strategic Planner

Portal of Portals

MDGMatrix

Q8: Governance Structure of the Center

OtherSources(Internet)

. Simulations/Tools

Governance

UsersAnd User Groups

UN-GAID

Questions: : Questions: : •Who will key in the data and who will be allowed as viewer to the data. Who will key in the data and who will be allowed as viewer to the data. •What will be the role of different players What will be the role of different players •How will the collected success/failure stories be verified so that the Center How will the collected success/failure stories be verified so that the Center does not become a propaganda tool.   does not become a propaganda tool.   •How will the knowledge be managed to guarantee the credibility of the content How will the knowledge be managed to guarantee the credibility of the content

Government agencies, Government agencies, International organizations International organizations inter-governmental orgs, inter-governmental orgs, private sector, , NGOs private sector, , NGOs and the Civil Societyand the Civil Society