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ACME Incorporated
McLean & Company is a research and advisory firm providing practical solution to human resources challenges via executable research tools and advice that have a clear
and measurable impact on your business. 1997-2014 © McLean & Company. McLean & Company is a division of Info-Tech Research Group Inc.
Employee Engagement Goes Beyond SatisfactionACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
2
Current Year
40.0%
22.1%
18.9%
18.9%
2.1:1
2.5:1
Previous Year
29.7%
23.9%
23.0%
23.3%
1.3:1
See the appendix in this report for more information on our engagement
calculation and benchmark.
ENGAGEDEngaged employees consistently exceed expectations.
They are energized and passionate about their work,
leading them to exert discretionary effort to drive
organizational performance.
ALMOST ENGAGEDAlmost engaged employees sometimes exceed
expectations and are generally passionate about their
work. At times they exert discretionary effort to help
achieve organizational goals.
INDIFFERENTIndifferent employees are satisfied, comfortable, and
generally able to meet minimum expectations. They see
their work as “just a job”, prioritizing their needs before
organizational goals.
DISENGAGEDDisengaged employees usually fail to meet minimum
expectations, putting in time rather than effort. They have
little interest in their job and the organization and often
display negative attitudes.
Benchmark Ratio of Engaged to Disengaged
Organization's Ratio of Engaged to Disengaged
ENGAGED ALMOST ENGAGED INDIFFERENT DISENGAGED
Current Year 40.0% 22.1% 18.9% 18.9%
Previous Year 29.7% 23.9% 23.0% 23.3%
Benchmark 43.5% 24.1% 15.1% 17.4%
Overall Engagement ResultsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
3
Department REmployees: 4
25 75
Department WEmployees: 22
18 9 9 64
Department OEmployees: 73
16 16 22 45
Department EEmployees: 87
15 15 26 44
Department SEmployees: 55
22 20 15 44
Department FEmployees: 26
27 15 15 42
Department PEmployees: 43
21 19 19 42
Department GEmployees: 92
15 17 26 41
0% 100%
Highest 8 Departments
Department YEmployees: 10
30 30 30 10
Department KEmployees: 38
16 18 32 34
Department UEmployees: 17
35 18 12 35
Department DEmployees: 62
19 18 27 35
Department VEmployees: 61
21 16 26 36
Department JEmployees: 47
11 23 30 36
Department NEmployees: 55
22 20 20 38
Department CEmployees: 94
28 17 17 38
0% 100%
Lowest 8 Departments
Disengaged Indifferent Almost Engaged Engaged
Engagement Results by DepartmentACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
5
% of Employees
Engagement by Years of service
37
38
35
26
34
26
26
29
12
22
17
21
25
29
25
26
20
24
26
26
17
21
23
28
32
16
22
27
24
24
25
17
50
44
44
37
40
36
39
43
8
24
20
19
24
26
23
21
15
20
19
22
15
19
18
22
27
12
17
22
21
19
20
14
Disengaged Indifferent Almost Engaged Engaged
0 100
Less than 3 months
3 to less than 6months
6 months to lessthan 1 year
1 year to less than 3years
3 years to less than5 years
5 years to less than10 years
10 years to lessthan 20 years
20+ years
Current YearEmployees: 48
Current YearEmployees: 66
Current YearEmployees: 124
Current YearEmployees: 112
Current YearEmployees: 174
Current YearEmployees: 232
Current YearEmployees: 244
Current YearEmployees: 130
Previous YearEmployees: 41
Previous YearEmployees: 50
Previous YearEmployees: 106
Previous YearEmployees: 96
Previous YearEmployees: 151
Previous YearEmployees: 187
Previous YearEmployees: 206
Previous YearEmployees: 111
Engagement Results by Additional DemographicsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
6
% of Employees
Engagement by Current performance
33
30
30
32
21
22
28
24
20
23
23
25
20
22
27
23
17
26
26
28
42
39
42
40
35
19
25
23
18
23
20
21
15
20
21
19
15
21
21
21
Disengaged Indifferent Almost Engaged Engaged
0 100
A performer
B performer
C performer
D performer
E performer
Current YearEmployees: 118
Current YearEmployees: 332
Current YearEmployees: 334
Current YearEmployees: 233
Current YearEmployees: 113
Previous YearEmployees: 101
Previous YearEmployees: 286
Previous YearEmployees: 272
Previous YearEmployees: 194
Previous YearEmployees: 95
Engagement Results by Additional DemographicsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
7
% of Employees
Engagement by Age
32
33
33
25
26
25
23
22
24
26
18
22
21
26
26
26
22
24
24
21
40
43
39
41
37
22
22
23
20
24
16
18
19
20
21
22
18
19
19
18
Disengaged Indifferent Almost Engaged Engaged
0 100
Younger than 25
25 to 34
35 to 44
45 to 54
Older than 54
Current YearEmployees: 152
Current YearEmployees: 242
Current YearEmployees: 244
Current YearEmployees: 274
Current YearEmployees: 218
Previous YearEmployees: 129
Previous YearEmployees: 208
Previous YearEmployees: 198
Previous YearEmployees: 234
Previous YearEmployees: 179
Engagement Results by Additional DemographicsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
8
% of Employees
Engagement by Gender
28
32
25
23
23
23
24
22
39
41
23
21
18
20
19
18
Disengaged Indifferent Almost Engaged Engaged
0 100
Male
Female
Current YearEmployees: 634
Current YearEmployees: 496
Previous YearEmployees: 532
Previous YearEmployees: 416
Engagement Results by Additional DemographicsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
9
% of Employees
Engagement by Position
40
29
28
33
33
28
20
29
22
26
20
25
6
26
24
23
23
40
35
24
17
24
24
50
30
43
44
40
39
17
35
25
25
19
22
5
15
18
20
20
33
30
17
13
21
19
Disengaged Indifferent Almost Engaged Engaged
0 100
C-Level Officer
VP-Level
Director-Level
Manager
Team Lead /Supervisor
Team Member
Current YearEmployees: 6
Current YearEmployees: 20
Current YearEmployees: 65
Current YearEmployees: 130
Current YearEmployees: 186
Current YearEmployees: 723
Previous YearEmployees: 5
Previous YearEmployees: 17
Previous YearEmployees: 54
Previous YearEmployees: 110
Previous YearEmployees: 157
Previous YearEmployees: 605
Engagement Results by Additional DemographicsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
10
ACME IncorporatedOpen Date: Apr 01, 2015Close Date: Apr 16, 2015
# of Employees# of ResponsesResponseRate
13561130
83.0%McLean Employee Experience Score
Employee Experience QuestionHow likely would you be to recommend this organization to a qualified friend or a family member as a great place to work?
Employee Experience Breakdown
# of Respondents # of Respondents # of RespondentsDETRACTORSAnswered 0-6
NEUTRALAnswered 7-8
SUPPORTERSAnswered 9-10301 26.6% 453 40.1% 376 33.3%
Employee Experience Score Previous Score Benchmark Average
6.6 -2.2 -0.6Employee Experience Score = % Supporters - % Detractors
11
ACME IncorporatedOpen Date: Apr 01, 2015Close Date: Apr 16, 2015
# of Employees# of ResponsesResponseRate
13561130
83.0%McLean Employee Experience Score
TOP 5 DEPARTMENTS1 73
30.1Department O85.0%
BOTTOM 5 DEPARTMENTS2 9424.5Department C 7583.0% -5.3Department T
81.0%3 56119.7Department V 5281.0% -5.8Department H
79.0%4 44714.9Department J 5585.0% -7.3Department S
83.0%5 39214.1Department G 3679.0% -8.3Department Q
86.0%210
-30.0Department Y83.0%1
12
0% 100%
Previous Year Benchmark
Working Environment 73% (+4) 79% (-2)
Coworker Relationships 64% (+3) 68% (-1)
Manager Relationships 53% (+5) 60% (-1)
Work Life Balance 54% (+3) 58% (--)
Employee Empowerment 52% (+4) 61% (-5)
Culture 50% (+5) 62% (-6)
Department Relationships 45% (+5) 48% (+1)
Learning And Development 45% (+4) 43% (+6)
Company Potential 41% (+5) 57% (-11)
Benefits 41% (+3) 47% (-3)
Customer Focus 35% (+6) 56% (-15)
Senior Management Relationships 32% (+6) 43% (-5)
Compensation 33% (+4) 37% (--)
Rewards And Recognition 32% (+5) 40% (-3)
< 40% Low Performing 40%-59% Average Performing > 59% High Performing
77%
67%
58%
57%
56%
55%
50%
49%
46%
44%
41%
38%
37%
37%
Driver ResultsACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
13
Job Driver Organizational Driver Retention Driver
Employee Empowerment
Company Potential
Culture
Senior Management Relationships
Customer Focus
Rewards And Recognition
Department Relationships Learning And Development
Compensation Benefits
Coworker Relationships
Work Life Balance
Working Environment
Manager Relationships
IMPROVE LEVERAGE
low
Impa
ct o
n En
gage
men
tH
igh
low Driver Score HighEVALUATE MAINTAIN
Priority MatrixACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
14
DRIVER: COMPANY POTENTIAL
0% 100%
Previous Year Benchmark
People in this organization are committed todoing high quality work.
49% (+3) 61% (-8)
This organization has a bright future. 47% (+5) 63% (-11)
I believe in the organization's overall businessstrategy.
41% (+6) 56% (-8)
I am impressed with the quality of people atthis organization.
38% (+5) 55% (-12)
This organization encourages innovation. 30% (+7) 47% (-10)
< 40% Low Performing 40%-59% Average Performing > 59% High Performing
52%
52%
47%
43%
37%
Action Plan - ImproveACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
15
DRIVER: DEPARTMENT RELATIONSHIPS
0% 100%
Previous Year Benchmark
I have good working relationships withemployees in other departments.
74% (+1) 79% (-3)
Departments work well together to getthings done.
35% (+5) 38% (+2)
The contributions of my department arerecognized by other departments.
28% (+6) 41% (-7)
< 40% Low Performing 40%-59% Average Performing > 59% High Performing
75%
40%
34%
Action Plan - ImproveACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
16
Interpreting the Results
Engagement CalculationThe survey questions were developed by subject matter experts. The reliability of the overall engagement score was calculated using Cronbach’s alpha. The reliability for engagement wasfound to be α = 0.92. Engagement is calculated by averaging the responses to the engagement measure questions, for each employee. Average scores correlate to our four levels ofengagement.
Average scores between 5.01 – 6.00 = Engaged Average scores between 4.01 – 4.50 = IndifferentAverage scores between 4.51 – 5.00 = Almost engaged Average scores less than 4.00 = Disengaged
Driver CalculationMcLean & Company uses a standardized 6-point scale for data collection. Respondents are asked to indicate the extent to which they agree with each statement by choosing a numberbetween 1 and 6 on the scale. We display the results as a top box score, or the percentage of respondents who chose 5 or 6 (agree or strongly agree).
BenchmarksMcLean & Company offers clients a general benchmark to ensure the data has enough breadth and depth to maintain its integrity. The following industries are included in McLean &Company’s engagement survey benchmark: Business Services, Financial Services, Not-for-profit, Manufacturing, Construction, Retail/Wholesale, Consumer Products, Energy, Health Care,Government, Education.
Ultimately the state of engagement at every organization is shaped by its people, culture, history, and other factors. Consequently, all decisions related to engagement initiatives must bebased on your organization’s results and unique needs. External comparisons – including benchmarks – should be used to provide context around your results rather than to make decisions.
Priority MatrixThe prioritization grid is created by plotting the top box scores for each driver on the horizontal axis and the impact of each driver on engagement on the vertical axis. The top box scores foreach driver are calculated by taking the average top box score (% of respondents selecting 5 or 6) for each of the question that relates to the corresponding driver. The impact each driver hason engagement is determined by calculating the correlation between each driver and engagement and then multiplying this correlation score by the slope between each driver andengagement.
AppendixACME Incorporated
Open Date: Apr 01, 2015
Close Date: Apr 16, 2015
1356# of Employees
1130# of Responses
83.0%Response Rate
31