McLanSysMcLanSys

CUSTOMER CARE BEYOND LIMITS

Copyright © 2005 McLanSys

GUARANTEE

McLanSys PROVIDES GUARANTEE ON

BEST PRICE IN THE WORLD

BEST QUALITY IN THE WORLD

ON TIME PROJECT DELIVERABLES

CUTTING EDGE TECHNOLOGY IMPLEMENTATION

YOU FIND BETTER PRICE , WE PAY YOU THE DIFFERENCE

SERVICES

OUTSOURCED APPLICATION AND INFRASTRUCTURE SERVICES

Application Maintenance

Application Re-engineering

Infrastructure Management

Independent Testing and Validation

Custom Application Development

IT ENABLED SERVICES

ENTERPRISE SERVICES

PRODUCT R&D SERVICE

CUSTOM APPLICATION

McLanSys delivers Custom Application Development solutions within the context of your business objectives and strategies

Application Outsourcing

Our custom solutions and applications

Gives you a consistent edge over competition

Address gaps in the functionality provided by commercial

packaged applications

Address aspects of the business process unique to your business

Address business processes for which solutions are unavailable in

the market

Some key features of our Custom Application Development approach:

Predefined methodologies and frameworks

Structured and managed requirements definition process

Proprietary tools to improve effectiveness of the development process

Process-oriented development methodology

Strong focus on quality

Rigorous program management processes

CUSTOM APPLICATION DEVELOPMENT

McLanSys can assist you in any or all of the application development and outsourcing

lifecycle stages

Our Custom Application Development services include:

Architecture Consulting

Capacity Planning

Network Planning

Development

Testing

APPLICATION MAINTENANCE

Our services include:Portfolio Analysis to ensure Business - IT alignment Offshorability Analysis Maintainability Analysis Application Management

Application Maintenance Application Support Helpdesk

At McLanSys, we have a strong history of managing and future-proofing mission-critical applications for our clients. Our Application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments.Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements. We achieve this via our 3-phased approach to Application Maintenance

Corrective Maintenance Adaptive Maintenance and Perfective (preventive) Maintenance

We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of Technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the TCO for your applications

APPLICATION RE-ENGINEERING

Business Process Re-engineering (BPR) combines aspects of re-engineering and business process outsourcing, and rationalizes them to return value in a short span of time. This, of course, maximizes long-term prospects for your business

Our Business Process Re-engineering applications helps you

Scale up to handle a larger user base

Effectively address operational or performance issues with current application portfolio

Achieve a higher degree of maintainability

Alleviate licensing and support issues with the older technologies

Improve user friendliness and portability of applications

Reduce costs associated with maintaining old and poorly documented legacy system

INFRASTRUCTURE MANAGEMENT

Infrastructure is the foundation on which a strong IT function is built. IT infrastructure outsourcing and

management demand not only the right infrastructure in place, but also its proper management for your

company’s smooth operation.

So where does the challenge lie in the outsourcing and management of IT infrastructure?

It lies in ensuring that your

Infrastructure outsourcing requirements meet the desired standards for Security, Reliability & Availability

Choice of Technology and allied IT infrastructure management processes is right

Existing technology infrastructure is performing at optimal levels

Total Cost of Ownership is comparable or even superior to industry benchmarks

Team has the right blend of skill and expertise to maintain the infrastructure domain

INDEPENDENT TESTING AND VALIDATION

Independent Testing is the process of ensuring the quality, interoperability and usability of products,

applications, systems and web sites. It brings a fresh perspective and an unbiased opinion on issues of

software problems and risks.

McLanSys’s independent testing solutions involve rigorous verification and validation methodologies that reduce defects in every stage of the SDLC. These are achieved through ROI-based verification and Validation strategies, and risk-based test effort optimization

Our independent testing solutions ensure:

Increased productivity through automation

Enhanced delivery confidence

Predictable time to market

Lowered cost of ownership

McLanSys’s solution teams include testing professionals with close domain expertise and the ability to tailor independent testing solutions for you across all industries. We provide solutions that combine the rigor of corporate and project quality requirements with the real-world need to minimize development costs and time-to-market. This ensures you a flexible, adaptable, speedy and yet thorough approach to testing, verification and validation

INBOUND SERVICES

Our inbound facility offers round the clock and quality customer care to ensure that your business runs

smoothly. We undertake business-to-business, business-to-end user campaigns. We enable our clients to

retain customers, acquire new customers, venture into new areas of business, and build a brand loyalty. Call

center contact services are provided 24 hours a day, 7 days a week, and 365 days a year

Customer care

Order processing and fulfillment

Dealer location

Surveys

24/7 Help Desk

Corporate reception and messaging

Event registration

Catalog Sales

Debt Collection

Application Maintenance / Monitoring / Escalation

Technical Support

OUTBOUND SERVICES

We provide both business-to-business and business-to-consumer outbound teleservices. These services include lead generation through customer awareness, lead qualification, customer account management, and outbound customer service and survey programs

Outbound telemarketing Campaigns Include:

Market Study and research Database collection and Selling Data Cleaning Product Promotion Lead Generation \ Qualification \ Management Seminar Population Direct Mail follow-up Collection servicesAppointment SchedulingDecision Maker ContactsSurveys Customer Satisfaction Cold calling Demo setup Telesale Data Center Maintenance / Monitoring / Escalation

ENTERPRISE INFORMATION PORTAL

An Enterprise Information Portal (EIP) can provide an environment that can be personalized to delivers only

contextual digital content and services to all identified users (employees, customers, suppliers and partners)

from any web-enabled device. Successful implementation of a portal ecosystem extending across and beyond

the enterprise is a complex task.

An EIP is made up of several components (as shown below). These components can be classified into 3 basic

categories:

Integrated EIP

Core EIP

Business-driven EIP

McLanSys’s enterprise information portal works with you to establish an architecture that can scale to meet

your current and future needs, evaluate, select and set up the appropriate portal servers, integrate the portal

with your existing applications and implement a governance mechanism to bring order and predictability into

the evolution and sustenance of the portal. Our approach follows a controlled, evolutionary implementation

methodology that effectively manages technology changes and enables easy user adoption

ENTERPRISE MOBILITY

The McLanSys Enterprise Mobility Solution specifically addresses each of these challenges. Our solution, based

on the user and usage context, also protects your technology investments. To ensure the successful

implementation of Enterprise Mobility, our methodology targets the following key aspects:

Malleable Architecture, which addresses the multiplicity of

Carrier networks

Access Modes

Device form factors

Contextual Inquiry of Requirements

Design Tasks and their manifestations based on specific situations in which the

application will be used

Design interaction keeping in mind the user’s context to enhance application acceptability

Mobile Usability

Ease of interaction and usage of information displayed

Our approach ensures seamless and secure access to your applications, and integrates with your

enterprise IT resources

ARCHITECTURE CONSULTING

With McLanSys Architecture Consulting solutions, you can make informed decisions today to yield the desired results tomorrow. We leverage our research organization and our collective implementation expertise to navigate the technology landscape. We provide a thorough fact-based technology evaluation and selection process that best fits your business/ IT landscape and roadmap.Our skills span

Business modeling Architecture and application modeling Technology implementation

Architecture consulting servicesArchitecture Advisory IT Strategy Architecture Assessment Architecture Definition Capacity Planning Technology selection Performance Engineering Network Optimization Security Policy definition Security Risk analysis Security design and implementation Security audits

PRODUCT-R&D SERVICES

IT product Design & Development

Product Sustenance

Testing & Automation

Offshore Product Development Center

PRODUCT DESIGN AND DEVELOPMENT

Our experience and expertise in this industry bring you a number of advantages. Our value propositions include: Reduced time to market: With extensive capabilities and resources at our disposal, we offer a broad range of product design services at short notice, reducing your time to market. Reduced product cost: Our product design services suit your offshore requirements and make your product economically attractive. Enhanced Innovation: While McLanSys handles a large part of the “well proven” product module, you can keep your resources focused on enhanced high-end innovations. Product Support: We provide ongoing product support by understanding your business focus and aligning your product with customer expectations. Product Quality: Our product design services apply stringent quality control measures, which ensure high levels of quality in all our product designs. Maximum Returns: In bridging the gap between product conceptualization and product development, our product design services offer you an unparalleled advantage in maximizing returns. Flexibility & De-risking: Our product design services involve low-risk, low management methods, which have the flexibility to scale-up or scale-down the needs of capabilities, capacity & innovation

Our product design services include product development activities such as, product conceptualizations, design, initial development or feature enhancement needs of a product.

Our design and development strategies make use of iterative development, modeling and prototyping techniques, use of third party modules to aid development processes and closed-loop feedback mechanism for product refinements or improvements

PRODUCT SUSTENANCE

McLanSys‘s Product Sustenance Services brings you the following benefitsEnhanced Product Innovation: While McLanSys takes up the responsibilities of the sustenance, many of your key Engineers & management members are freed from mundane activities of Sustenance. Reduced Cost of Ownership is ensured as a large part of the engineering work is executed at offshore.McLanSys ability to deliver commitments on time, quality, cost further ensures the same Long term benefits: The sustenance service serves as the stepping stone for enhancing the activities to areas of feature development, testing & product development. Thus it provides a low-risk, easy way to create a long term engineering team in various product lines. This ensures that experiential knowledge developed by working on the product stays with the customer & adds value back to the customer Enhanced Response Time: Supplementing your support team with McLanSys engineers will enhance the response time Enhanced Product Quality: Out of box thinking and a unique problem solving ability ensures a stable product line Flexibility & De-risking: The above benefits are available at a proven low-risk, low management overhead with the flexibility to scale-up or scale-down the needs of capabilities, capacity & innovation. The McLanSys product sustenance service provides L-3 sustenance service of bug-fix, minor enhancements, maintenance testing and release management needs of any product. This service does not include L1 (call center) and L2 (TAC) are offered as additional services.The products under this service range from mature product (several releases into the market) to "sunset" products that are at their end feature development. The offshore team would seamlessly integrate into your existing processes. The McLanSys sustenance responsibility is delivered around a comprehensive program management framework that includes definitions of roles & responsibilities, project scope, planning & tracking, processes, milestones, continuous improvement. Regular interaction and status exchange provide clear visibility on the performance of the offshore team

TECHNOLOGY CONSULTING

The technology management consulting team at McLanSys improves the alignment of business and technology through improved process efficiency, reduced cost and enhanced business value of IT. Our consultants combine extensive technical experience with strong strategic and business focused leadershipWe work with some of the largest companies in the world, providing solutions to their issues using a proven business-focused approach. Starting with an understanding of the business need, we then work with our clients to design and deliver efficient solutions, striking the right balance between leveraging what they have and delivering what they need.We help our clients in building a high performance IT organization through formalizing the IT strategy, governance, metrics, business processes, technology and organization structure needed to deliver and manage efficient, high quality IT services. We work with our clients in architecture, business value analysis, asset management, product evaluation and selection, data privacy and security of their IT function

Enterprise Architecture Consulting Portal ConsultingProduct Strategy and ArchitectureTechnology Infrastructure ServicesWeb Services Consulting

OUR PROCESS PROTO TYPES & STAGED DELIVERIES

Projects that define deliverables in terms of prototype, phases or stages identify risks and

constraints early on and are able to plan and implement counter measures with greater success.

Customers who receive small releases regularly during the project gain trust more easily than

those who are in the 'dark' and are awaiting the end of the project for a whole set of deliverables

that may be delivered in whatsoever form

The functionality is developed and delivered in stages thus ensuring that the most important

function is delivered at the earliest

Reduces the possibility of estimation errors

Project visibility to customers and upper management increases

OUR PROCESS REPORTING

Weekly Status Reports

After the end of every week, we send a Status Report to our clients telling them about :

The activities originally planned for the last week

The activities actually performed in the last week

The activities planned for the coming week

Issues, if any

Changes to Stage Schedule, and reasons for the same

Overall Project Status

We solve problems once and ever

SPECIAL OFFER

McLanSys offers a FREE evaluation service to organizations interested in outsourcing software development. Our analysts review your Project requirements and plan out an Evaluation project for you.

How does it work?

Just send one quick email to sales@McLanSys.com

A McLanSys analyst would get in touch with you to understand your requirements. (A Non-Disclosure Agreement will be signed)

A no-obligations Evaluation plan would be tailor-made for your company

Get a feel of the work, processes, team and overall quality for a period specified in the plan, absolutely free

Evaluate McLanSys on various parameters and decide whether we are the Offshore team you were looking for

SPECIAL OFFER BENEFITS

Ability to get a feel of a professional Offshore Software development team

Ability to assess McLanSys's management processes

First hand experience of the team's capabilities

Ability to evaluate the Quality of deliverables

All of the above at no cost to you

 

SUCCESS STORY

There are 100 hundreds of happy clients all over the world. Our commitment to all our clients :

“ You find better price , we pay you the difference” And “ If we can not deliver , No one else can deliver in the world ”

TeleSale : Sue Ellan

Telemarketing : Mark Anthony

Information Technology : Terry Keliher

Success story of our clients will be send to your email address on request

CONCLUSION

McLanSys provides guarantee in all levels of the business cycle from the pricing to the deliverables. Commitment on the world best price and quality combination

compared to any other service provider in the world . Our slogan is

“ You find better price , we pay you the difference”

CUSTOMER CARE BEYOND LIMITS JUST FEEL IT