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McDONALD’S FRANCHISE TUITION ASSISTANCE PROGRAM

Amended and Restated Effective January 1, 2018

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McDONALD’S FRANCHISE TUITION ASSISTANCE PROGRAM

ARTICLE I

PURPOSE OF PROGRAM

1.1 Purpose. The purpose of the McDonald’s Franchise Tuition Assistance Program (the

“Program”) is to furnish various types of educational assistance to the Eligible Employees of

participating Franchise Owner/Operators in the United States (the “Employer”). It is intended

that the tuition assistance provided under this Program be eligible for exclusion from the

Employee’s income to the maximum extent possible under Code Section 127 and also, where

applicable, under Code Section 132 as a program providing qualified educational assistance.

1.2 Adoption of the Program. For a franchised McDonald’s restaurant in the United

States to participate in the Program, the Franchise Owner/Operator must agree to the terms and

conditions of the Program by agreeing executing the Employment Verification Form in the

Employee’s Tuition Assistance Request application described herein.

1.3 Effective Date. The effective date of this restatement shall be January 1, 2018.

ARTICLE II

DEFINITIONS

2.1 “Benefits” means the direct payment or reimbursement of Educational Expenses

incurred by a Participant for Educational Courses.

2.2 “Code” shall mean the Internal Revenue Code of 1986, as now in effect or as it may

be amended hereafter, and includes any regulations or rulings issued thereunder.

2.3 “Covered Costs” means the tuition and fees (including seminar fees) paid or incurred

by a Participant.

2.4 “Educational Course” means any course of instruction taken by a Participant at an

Educational Institution that is relevant to the Participant’s current position or is directed toward a

degree program, and which is eligible for reimbursement pursuant to Article IV. The term shall

not include any course which instructs the Participant in any sport, game or hobby, unless such a

course is related to the Employer’s business and the Participant’s job or is required as part of a

degree program. However, the term does include education that instructs Participants how to

maintain or improve health, so long as such education does not involve the use of athletic

facilities or equipment and is not recreational in nature.

2.5 “Educational Expenses” means expenses incurred by an Eligible Employee in

taking an Educational Course, including, but not limited to, tuition, fees and similar payments.

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Educational Expenses shall not include the costs of books, tools or supplies, or the costs of

meals, lodging or transportation incurred by an Eligible Employee.

2.6 “Educational Institution” means any degree or certificate granting, Department of

Education accredited two- or four-year colleges/universities (graduate or post-graduate),

business, technical or vocational schools in the United States, and Career Online High School

Courses taken through the McDonald’s Career Online High School Program administered by

Ed2Go.

2.7 “Eligible Employee” means any Employee who has satisfied the eligibility

requirements of Article III hereof.

2.8 “Employee” means any individual currently employed by the Employer and who the

Employer contemporaneously regards, classifies or treats as a U.S. domestic employee.

2.9 “Employer” means a Franchise Owner/Operator that has adopted this Program in

accordance with Article I.

2.10 “Franchise Owner/Operator” means an entity with which McDonald’s USA, LLC

(“McDonald’s”) has an agreement pursuant to which: (a) such entity has a license to use a brand

owned by McDonald’s; and (b) the entity undertakes to conduct a business in accordance with

methods and procedures prescribed by the owner of such brand.

2.11 “Full-Time” means any specified Employee who works a minimum of 30 hours per

week for an Employer.

2.12 “Office Staff” means any Employee whose primary responsibilities for the Employer

do not include working in a restaurant (e.g., Office Manager, HR Manager, or Supervisor).

2.13 “Participant” means any Eligible Employee who qualifies for Benefits under the

Program.

2.14 “Part-Time” means any specified Employee who works on average 20-29 hours per

week for an Employer.

2.15 “Program” means the McDonald’s Franchise Tuition Assistance Program.

2.16 “Program Administrator” means International Scholarship and Tuition Services,

Inc.

2.17 “Program Year” means the twelve (12) month period beginning on January 1 and

ending on December 31.

2.18 “Restaurant Crew Employee” means any Employee who holds a title below that of

“Shift Manager” in the Employer’s organizational structure within the restaurant (e.g., Crew

Person, Floor Supervisor, Crew Trainer, Primary Maintenance, Backup Maintenance, or Shift

Manager Trainee).

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2.19 “Restaurant Management Employee” means any Employee who holds the title of

“Shift Manager” or a title above “Shift Manager” in the Employer’s organizational structure

within the restaurant (e.g., General Manager, Restaurant Manager, Department Manager, First

Assistant Manager, Second Assistant Manager, Assistant Manager, or Certified Swing Manager).

2.20 “Term” means the applicable period of time during the calendar year as established

by the educational institution for which a Participant may receive Benefits in accordance with

Article IV.

ARTICLE III

ELIGIBILITY AND PARTICIPATION

3.1 Eligibility for Participation in McDonald’s Franchise Tuition Assistance

Program.

(a) Subject to the application and enrollment requirements described herein and in

Exhibit A, the following groups of Employees are eligible to receive Benefits under the Program.

(i) Part-Time Office Staff who:

(1) are currently employed by a participating Franchise

Owner/Operator in the United States as described in Section 1.2;

(2) have been employed by the same Franchise

Owner/Operator for at least ninety (90) cumulative days as of the time of the Tuition Assistance

Request application completion; and

(3) are Employees in good standing as determined by

the Franchise Owner/Operator.

(ii) Full-Time Office Staff who:

(1) are currently employed by a participating Franchise

Owner/Operator in the United States as described in Section 1.2; and

(2) are Employees in good standing as determined by

the Franchise Owner/Operator.

(iii) Part-Time Restaurant Management Employees who:

(1) are currently employed by a participating Franchise

Owner/Operator in the United States as described in Section 1.2;

(2) have been employed by the same Franchise

Owner/Operator for at least ninety (90) cumulative days as of the time of the Tuition Assistance

Request application completion; and

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(3) are Employees in good standing as determined by

the Franchise Owner/Operator.

(iv) Full-Time Restaurant Management Employees who:

(1) are currently employed by a participating Franchise

Owner/Operator in the United States as described in Section 1.2; and

(2) are Employees in good standing as determined by

the Franchise Owner/Operator.

(v) Restaurant Crew Employees who:

(1) are currently employed by a participating Franchise

Owner/Operator in the United States as described in Section 1.2;

(2) have been employed by the same Franchise

Owner/Operator at least ninety (90) cumulative days as of the time of the Tuition Assistance

Request application completion;

(3) are working an average of 15 hours per week for

that Franchise Owner/Operator; and

(4) are Employees in good standing as determined by

the Franchise Owner/Operator.

(b) Notwithstanding the foregoing Section 3.1(a), in its sole discretion, the Program

Administrator may determine that a certain Employee qualifies for Benefits in a particular

circumstance or, conversely, may determine that an Employee who otherwise satisfies the

eligibility requirements does not qualify as a Participant.

(c) Notwithstanding the foregoing Section 3.1(a), any individual who is an

employee of McDonald’s Corporation, McDonald’s USA, LLC, or any of their affiliate or

subsidiary companies and who is eligible to participate in the McOpCo Tuition Assistance

Program shall not be eligible to participate in the Franchise Tuition Assistance Program.

(d) To receive Benefits under the Program, the Franchise Owner/Operator who

employs the Eligible Employee must agree to the terms and conditions of participating in the

program by submitting the Employment Verification Form by the deadline communicated in

Exhibit A. The Program Administrator is responsible for notifying the Franchise

Owner/Operator after the Eligible Employee’s Tuition Assistance Request application has been

submitted, all required documents have been processed and reimbursable expenses have been

verified. Owner/Operator notifications will be sent from the Program Administrator via email no

fewer than twice weekly.

3.2 Cessation of Participation. A Participant shall cease being eligible to receive

Benefits under the Program upon the earlier of:

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(a) the date upon which the Employee terminates or is discharged from

employment with the Employer;

(b) cessation of status as an Eligible Employee;

(c) death;

(d) disability;

(e) commencing an unpaid leave of absence;

(f) termination of the Participant’s studies for which Benefits were being

provided; and

(g) the date upon which the Program is terminated under Section 7.1 with

respect to such Employee

ARTICLE IV

BENEFITS

4.1 Tuition Assistance. The Program provides reimbursements to Participants for

Educational Expenses up to the relevant maximum amount set forth in Section 5.2. All rights to

Benefits are conditioned on the Participant’s satisfying the approval requirements of this Article

IV.

4.2 Course Approval for Tuition Reimbursement. The Program Administrator in its

sole discretion shall determine whether the Educational Course qualifies for reimbursement

under the Program.

4.3 Payment of Benefits. A Participant will be reimbursed for Educational Expenses

incurred for Educational Courses, subject to the limitations set forth in Article V, upon

presentation of adequate substantiation of Educational Expenses and, if applicable, satisfactory

evidence that the Employee received a passing grade in any Educational Courses for which the

Employee received reimbursement within the same calendar year. Benefits are only payable

under the Program to the extent that the Eligible Employee has provided adequate substantiation

of the expense as determined by the Program Administrator.

4.4 Procedures for Submitting Educational Expense Reimbursement Requests.

(a) To receive Benefits, a Participant must submit a completed Tuition

Assistance Request application, together with any such supporting information or documentation

as the Program Administrator may require and in accordance with any nondiscriminatory

policies and procedures as the Program Administrator may establish, including but not limited to

receipts for Educational Expenses and the approved Tuition Assistance Request application.

Eligible Employees may submit one Tuition Assistance Request application per Term so long as

they continue to meet the eligibility criteria outlined in this Article III.

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(b) In addition, if an Eligible Employee has received reimbursement for

Educational Expenses in connection with an Education Course taken in a prior Term within the

same calendar year, that Eligible Employee must submit adequate evidence of achieving a

passing grade in that Educational Course. Tuition Assistance Request applications must be

submitted to the Program Administrator no later than December 6th of each year in order for the

reimbursement to count towards that calendar year’s maximum Benefit reimbursement (as set

forth in Section 5.2 below). Tuition Assistance Request applications received after this

timeframe will be applied towards the subsequent calendar year. In no event will a Tuition

Assistance Request application be accepted or processed with respect to Educational Courses

that were completed more than twelve (12) months before the submission of the request.

ARTICLE V

LIMITATIONS ON BENEFITS

5.1 Active Employment Required. No Benefit will be payable under the Program to

any person who is not actively employed by the Employer at the time all of the conditions for

payment have been satisfied. Notwithstanding the foregoing, at the Program Administrator’s

discretion Benefits relating to Educational Expenses incurred prior to the commencement of an

approved leave of absence may be paid.

5.2 Tuition Reimbursement. Participants shall be eligible for reimbursement of tuition

and fees of up to $3,000 per calendar year if the Participant is a Full-Time Office Staff or a Full-

Time Restaurant Management Employee meeting the requirements of Article III, and up to

$2,500 per calendar year if the Participant is a Part-Time Office Staff, Part-Time Restaurant

Management Employee or Restaurant Crew Employee meeting the requirements of Article III.

All Employees participating in the McDonald’s Career Online High School Program

administered through Ed2Go are eligible for full payment of the Online High School Program

fees. The educational assistance will be paid in one installment following the Employee’s

submission of supporting documentation and receipts pursuant to Section 4.4 evidencing the

actual tuition and fees related to the Educational Course and, if applicable, the Employee’s

satisfactory completion of any prior Educational Courses during the same calendar year.

5.3 Offset for Other Payments. Any Participant receiving financial assistance or a

fellowship or scholarship from any public or private source shall be entitled to a Benefit under

this Program only to the extent the Educational Expenses of the Educational Courses taken

exceed the amount of such financial assistance, fellowship or scholarship. Notwithstanding the

foregoing, nothing in the Program shall affect an Employee’s eligibility for the McDonald’s

National Employee Scholarship.

5.4 Number of Educational Courses. The number of Educational Courses that may be

approved for reimbursement for a Participant under Section 5.2 is subject to the discretion of the

Program Administrator.

5.5 Satisfactory Completion. Benefits shall be payable with respect to any Educational

Course which the Participant completes with a passing grade. A failed or incomplete

Educational Course in any Term will result in a deduction in the next payment request submitted

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in that same calendar year in which such Term commenced in an amount equal to the Benefit

paid for the failed Educational Course. Only subsequent requests within the same calendar year

are subject to deductions from a class failed or not completed earlier in that year.

5.6 No Benefits in Lieu of Compensation. In no event shall a Participant be entitled to

receive any Benefit under this Program in lieu of any other compensation from the Employer to

which he or she might otherwise be entitled.

5.7 Tax Treatment.

(a) In accordance with Code Section 127, up to $5,250 in reimbursements for

qualified Educational Expenses per calendar year may be excludable from gross income of the

Participant.

(b) Reimbursements in excess of $5,250 per calendar year will be includible in

income and subject to income and withholding taxes except to the extent that they may be

excludable from gross income pursuant to Code Section 132.

(c) If any Benefit provided under the Program becomes taxable, whether as a result

of nondiscrimination tests or payment of benefits in excess of statutory limits described herein,

any employment tax withholding owed with respect to the taxable portion of any Benefit shall be

deducted from the Employee’s other compensation in the same calendar year in which the

Benefit is provided.

ARTICLE VI

FUNDING

6.1 The Program Administrator shall contribute the amount required to pay Benefits

under this Program. Benefits shall be paid to or on behalf of any Participant upon the submission

and approval of a claim for Benefits pursuant to the procedures set forth in Article IV. There

shall be no special fund out of which Benefits shall be paid, nor shall the Employer or the

Participants be required to make contributions as a condition of receiving Benefits.

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ARTICLE VII

AMENDMENT OR TERMINATION

7.1 This Program may be amended or terminated at any time by the Employer or Program

Administrator, provided, however, that any termination or amendment shall not affect the right

of any Employee to claim a Benefit for which he or she may have qualified prior to such

termination or amendment, to the extent such amounts are payable under the terms of the

Program as in effect prior to the calendar month in which the Program is amended or terminated.

ARTICLE VIII

MISCELLANEOUS

8.1 Program Interpretation. All final decisions in interpreting provisions of the

Program shall be the responsibility of the Program Administrator.

8.2 No Liability. Nothing contained herein shall impose on any officers or directors of

the Employer any personal liability for any Benefit due an Employee pursuant to this Program.

8.3 Program Administrator. Any rules, regulations or procedures that may be

necessary for the proper administration or functioning of this Program that are not covered in this

Program shall be promulgated and adopted by the Program Administrator.

8.4 No Contract of Employment. This Program shall not be deemed to constitute a

contract between the Employer and any Employee, or to be a consideration or an inducement for

the employment of any Employee. This Program shall not be deemed to give any Employee the

right to be retained in the service of the Employer, or to interfere with the right of the Employer

to discharge any Employee at any time regardless of the effect which such discharge shall have

upon such person as a Participant in this Program. This Program shall not be deemed to give the

Employer the right to require any Employee to remain in the employ of the Employer, or to

restrict any such person’s right to terminate his or her employment at any time.

8.5 Severability. If any provision of this Program shall be held by a court of competent

jurisdiction to be invalid for any reason, such illegality or invalidity shall not affect the

remaining parts of this Program, and this Program shall be construed and enforced as if such

illegal and invalid provisions had never been included.

8.6 Gender and Number. In the construction of this Program, reference to any gender

shall include the masculine, feminine and neuter genders, the plural shall include the singular and

the singular the plural, whenever appropriate.

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8.7 Governing Law. The terms of the Program shall be construed under the laws of the

State of Illinois, except to the extent such laws are preempted by the laws of any other state or by

federal law.

8.8 Facility of Payment. When any person entitled to Benefits under the Program is

under legal disability or in the Program Administrator’s opinion is in any way incapacitated so as

to be unable to manage his or her affairs, the Administrator may cause that person’s Benefits to

be paid to that person’s legal representative, or to be applied for the benefit of that person in any

other manner that the Administrator may determine.

8.9 Documentation. When making a determination or calculation, the Program

Administrator and anyone acting on its behalf may request, and rely upon, such documentation

as it may determine to be necessary.

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EXHIBIT A

McDonald’s Franchise Tuition Assistance Program Frequently Asked Questions (“FAQs”)

Full-time restaurant management employees & office staff must meet all the following criteria to be eligible for tuition assistance:

• Must be employed by a participating McDonald’s Franchise Owner/Operator in the United States.*

• Must be working a minimum of 30 hours per week for that Franchise Owner/Operator.

• Must be in good standing as determined by the Franchise Owner/Operator. Restaurant crew and part-time restaurant management employees & office staff must meet all the following criteria to be eligible for tuition assistance:

• Must be employed by a participating McDonald’s Franchise Owner/Operator in the United States.*

• Must have been employed by the same Franchise Owner/Operator at least three (3) cumulative months as of the time of Tuition Assistance Request application completion.

• Must be working an average of 15 hours per week for that Franchise Owner/Operator.

• Must be in good standing as determined by the Franchise Owner/Operator.

*The Franchise Owner/Operator must agree to the terms and conditions of participating in the program. This agreement is obtained on the Employment Verification Form after the employee submits their Tuition Assistance Request application. Am I a management or crew level employee?

• Restaurant management employees are employees at or above the shift manager within the Franchise Owner/Operator's organization, including: o General Manager o Restaurant Manager o Department Manager o First Assistant Manager o Second Assistant Manager o Assistant Manager o Certified Swing Manager o Shift Manager o Office Staff (Example: Office Supervisor, Office Staff, HR)

• Crew employees are employees below the shift manager within the Franchise Owner/Operator's organization, including: o Crew Person o Floor Supervisor o Crew Trainer o Primary Maintenance o Backup Maintenance o Shift Manager Trainee

What if I work for a McOpCo restaurant?

If you are McOpCo and have created an application in the Franchise Tuition Assistance Program, please contact ISTS Customer Care at MCD-Tuition@applyISTS.com for assistance. McOpCo restaurant employees and management are eligible for tuition assistance through the McDonald’s Corporation Tuition Assistance Program. When is the Tuition Assistance Request application deadline?

Refer to the tuition assistance request for program deadline information.

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What are the details of the college tuition assistance program?

• Full-time restaurant management employees & office staff who work a minimum of 30 hours per week are eligible for up to $3,000 of tuition assistance per calendar year.

• Part-time restaurant management employees & office staff who work between 15 and 29 hours per week are eligible for up to $2,500 of tuition assistance per calendar year.

• Restaurant crew employees are eligible for up to $2,500 of tuition assistance per calendar year.

• Eligible employees may submit one Tuition Assistance Request application per term so long as they continue to meet the eligibility criteria.

• Funds will be applied to tuition, fees and books (if purchase is listed as a direct expense on the tuition bill) only at accredited, degree or certificate granting two- or four-year colleges/universities or business, technical or vocational schools in the United States.

• Employees must receive a passing grade in courses for which they received tuition assistance. Failure to do so will result in funds associated with that course being deducted from their next Tuition Assistance Request application within the same calendar year.

• Employees participating in the McDonald’s Career Online High School Program administered through ed2go are eligible for full payment of the Career Online High School Program fees. If an employee completes the Career Online High School Program, he/she may apply for additional tuition assistance in the same calendar year.

• Any Participant receiving financial assistance or a fellowship or scholarship from any public or private source shall be entitled to a Benefit under this Program only to the extent the Educational Expenses of the Educational Courses taken exceed the amount of such financial assistance, fellowship or scholarship. Notwithstanding the foregoing, nothing in the Program shall affect an Employee’s eligibility for the McDonald’s National Employee Scholarship.

What is the Career Online High School?

The Career Online High School (COHS) is an accredited high school diploma program, for those who wish to complete their high school education online. You can apply previous high school credits you may have earned, and work towards a diploma that is accepted at colleges and universities. If you are interested in learning more and applying for the Career Online High School, visit http://www.ed2go.com/mcdonalds/. Who is eligible for Career Online High School?

Part-time restaurant crew employees, full-time restaurant crew employees, all restaurant management employees and office staff are eligible to attend COHS. How do I know if my application is complete?

Complete applications will have a green COMPLETE button, as shown below:

If your application status has a grey or orange STARTED button as shown below, click the button to view the status of each individual requirement.

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How do I use my Home page to verify my application status? When you log in to your Home page, you will see all applications listed. Each application will have an overall status button visible to you.

A grey STARTED button means you have not submitted your online form. An orange STARTED button means you have submitted the online form but you are either missing required items for the application, or your documents are still processing. When you click the status button, you will see the more detailed status. This will show you the status of each individual required portion of the application. Where and when should I send my supporting documents? (College Tuition Assistance only)

All required supporting documents must be uploaded to your online application by the application deadline. If you do not follow the upload instructions exactly, your application may remain incomplete. Documents that meet the criteria required for this application that are uploaded by the deadline will be processed and considered on time. One of the documents I uploaded has a status of Rejected. What do I do now? Review the reason your document was rejected. Once you have corrected that issue, upload a new copy of your document. What are the acceptable file types? The only acceptable file types are .pdf, .tif, .png, .jpeg, .jpg, .bmp and .xps. Any other formats will not be reviewed, and your application will remain incomplete. You may upload multiple files within a .zip file. All files within a .zip file must be in one of the acceptable file types listed above. Why can’t I upload a Word document? ISTS does not accept any file format that is editable. How do I upload more than one file at a time? You may create a .zip file containing more than one file as long as everything included is in an acceptable file type of .pdf, .tif, .png, .jpeg, .jpg, .bmp and .xps. Do not upload additional documentation that is not requested. It will not be reviewed. How do I create a .zip file? To use this format, follow the steps outlined below:

1. Create a new folder on your Desktop, name it the document type you will be uploading. For example, Test Scores, Transcript, or Financial Documentation.

2. Move all the files you wish to upload into the new folder. 3. Right click on the folder from your Desktop:

a. PC Users: select “Send to,” followed by “Compressed (zipped) folder.” b. Mac Users: select “Compress [folder name].”

4. Your new .zip file will be located on your Desktop, ready to upload. How long does it take to process my uploaded documents? Documents are processed daily. Your document will be processed within five (5) to seven (7) business days. If your document was uploaded prior to the deadline, it will be considered. However, it is your responsibility to monitor your Home page to ensure your document is Accepted.

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What is the difference between Official and Unofficial Transcripts?

Official transcripts must be obtained through your high school administration office, or your college registrar office. Transcripts are normally printed on official letterhead and/or state that they are official. Transcripts may contain or require a signature. Note: Your official transcript may come to you in a sealed envelope, stating it will become unofficial if opened. When scanning or copying your official transcripts, a watermark may appear noting that they are now unofficial. Despite any watermarks or sealed envelopes, you may open the envelope if needed to upload the document. These documents will be considered official for our purposes. Acceptable file types are .pdf, .tif, .png, .jpeg, .jpg, .bmp and .xps. When scanning or copying, you do not need to include a copy of the sealed envelope. Unofficial transcripts may be accessed through your school’s online student portal. These pages must still be converted to one of the acceptable file formats. Unofficial transcripts must contain your name. What are the DOs and DON’Ts of uploading documents to my application?

DO:

• Upload one of the accepted file types.

• Only upload the requested and required documents.

• Black out any Social Security Numbers. This is not required, but highly advised.

• Return to your Home page to verify your documents have been Accepted. DON’T:

• Upload a Microsoft® Word document (.doc, .docx) or any other format we don’t accept.

• Upload more than the requested documentation.

• Assume your documents are correct and accepted once you have uploaded them.

• Upload a document stating you are mailing your documents.

• Assume the required document does not pertain to you. If the application states the document is required, your application will remain incomplete if you do not provide that document. Contact us if you are having trouble providing a required document.

• Password protect your uploaded documents. Password protected documents will be rejected. How and when will I receive notification from ISTS?

• Notifications regarding your Tuition Assistance Request application are sent via email from MCD-Tuition@applyISTS.com and contactus@applyISTS.com.

• Add MCD-Tuition@applyISTS.com and contactus@applyISTS.com to your email address book or “safe senders list” to ensure these important emails are not sent to your junk mail folder.

• Do not ‘opt out’ of any email sent from MCD-Tuition@applyISTS.com or contactus@applyISTS.com. You may not receive vital information regarding your tuition assistance application.

Note: Your email address will only be used to communicate with you about your tuition assistance application or other opportunities administered by ISTS for which you may be eligible to apply. We will not provide your email address to any third parties. When will I be notified regarding the status of my application?

Employees will be notified of their status only after program eligibility is verified and the application is considered Complete. How will I know if my application is denied?

If your Tuition Assistance Request Application is denied for any reason, you will be notified by ISTS via email.

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Who will notifications be sent from? You will receive notifications from three (3) possible ISTS email addresses: MCD-Tuition@applyISTS.com, donotreply@applyISTS.com and ContactUs@applyISTS.com. You should add these email addresses to your “safe senders list” to ensure important emails are not sent to your spam or junk folder. Can I opt out of notifications? While you can opt out of notifications, this is not advised. It is your responsibility as the applicant to ensure your application is Complete. If you opt out of notifications, you will not receive deadline reminders or updates regarding your request. Your information is never sold to any third party. The only emails you will receive from ISTS are directly related to your application and, possibly, other scholarship opportunities. Who do I contact to find out the status of my tuition assistance request?

You can view the status of your request on your home page at https://mcdta.applyISTS.net. If you have questions about the status of your request after checking your application status online, please contact ISTS Customer Care at MCD-Tuition@applyISTS.com or (800) 287-1145. How do I request employment verification?

A notification to complete the Employment Verification Form will be automatically sent to your Owner/Operator after your Tuition Assistance Request application has been submitted and all required documents have been processed and verified. When is the Employment Verification Form deadline?

Refer to the tuition assistance request for program deadline information. What happens after my employment is verified?

Once your employment has been verified by your Owner/Operator, you will receive notification via email that your Tuition Assistance Request application has been approved. Your check will then be issued. How and when are checks issued?

Checks will be issued within 13 days of the completion of a Tuition Assistance Request application to the employee’s mailing address on the Profile page. Checks will be made payable to the institution on the Profile page. Who is responsible for paying my college or university?

The employee is responsible for delivering their tuition assistance check to the appropriate financial office at their school. What do I do if my check is lost or expired?

If you need your check reissued for any reason, contact ISTS Customer Care by email at MCD-Tuition@applyISTS.com. Please note that checks lost in transit or misplaced by colleges/universities can only be reissued beginning 30 days after check issuance. Are tuition assistance funds taxable?

Tax laws vary by country. In the United States, funds used exclusively for the payment of tuition or textbooks are normally not taxable. The recipient is responsible for taxes, if any, that may be assessed against his or her tuition assistance payment. We recommend consulting your tax advisor for more guidance. You may also click here to consult IRS Publication 970 for further information. Program Administration

The program is administered by International Scholarship and Tuition Services, Inc., a firm that specializes in managing sponsored scholarship programs and tuition assistance programs.

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Questions

ISTS office hours are Monday through Friday from 8:00 AM to 5:00 PM Central. Program Support Agents are available via live chat and email during these hours. Use the green Help button (as shown below) at the bottom right corner of your screen to contact us. You can even request a callback!

For additional information regarding the tuition assistance program, send an email to MCD-Tuition@applyISTS.com or call toll free (800) 287-1145.