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LINIVERSITY

OF

COLOMBO,

SRI

LANKA

FACULTY

OF

MANAGEMENT

AND FINANCE

Postgraduate

nd

Mid-career

Development

nit

Master f

Business

dministration

Semester

-

First

half)Examination

August,

2008

MBA 537-Human

Resource

Management

Three

03)

Hours

Answer nly

@&19,4)

questions,

ncluding

he irst

question.

Question

ne

01)

s compulsory

There

re ive

(5)

questions

rinted

n

four

4)pages

l. T-tel is a Thai based

hypothetical)

elecommunication

ompany

and it

wants o

expand its operation n

the

Asia-pacific

region.

According

to Mr.

Vice Roy,

Managing

Director

of T-Tel Business

Communications,the

group

has

set aside

$400

million to expand

ts overseas peration

or its

growing

base

of international

customers .

f

this,

$30

million was nvestedin200T

o establishive

newoverseas

offices n citiessuchas Sydney,

Mumbai,Jakarta,

uala

LumpurandColombo.

Currently

heir

Colombo

operation

as 25 staff members.

In 2009, T-tel

plans

o

expand heir network

n

Colombo

with a

$150

million investrnento

serve

he

domestic nd

corporatemarkets. he current

expansion

may requirea

workforce

of

500 from the

Technical,Customer

Care,

Salesand

Marketing,Finance,

HR and

others ategories.5

percent

f them

will be basedn Colombo

while other

will be

stationedn 4

provincial

ocations.

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If

you

are

he

Human

Resource

irector

of

T-Tel

Sri Lanka,

what

do

you

think

about

he

HR

implications

f

this

new

nvestment?

(5

Marks)

How

do

you

plan

o

deal

with

he

above

mplications?

(25Marks)

T+al

has

been

ecided

o

outsource

ome

work

ike

customer

nstallation

nd

maintenance

ork,

driving,

security

nd

anitorial

services.

riefly

explain

why

organisation

eeds

o

outsource

uch

unctions.

(10

Marks)

(Total40

Marks)

2.

The

training

department

f

wAN

Ltd.,

is

under pressure.

raining

has

a

bad

reputation

mong

he

'

managers,

upervisors

and

employees,

'he

courses

re

nor

up-to-date

nd

end

o

be

theoretical

ith

little

emphasis

n

direct

ob

application.

Line

managers

enerally

eel

hat

sending

workers

or

training

s

a waste

of

time

and

company

esources.

Assume

thatyou

are

he

newry

appointed

raining

Manager

f the

company.

l l l

How

shallyou

approach

heproblem?

What

ecommendations

ould

you

make

and

elevant

t

WAN

Ltd.?

(

l0

Marks)

(20

Marks)

3'

Sumudhu

nd

Mahesh

Samarasinghe

re

identical

wins.

They

have

had

many

similarities

n

tife.

Both

went

o

the

same

chool

ndpassed

xaminations ore n a

similar

manner'

They

graduated

hemselves

rom

the

same

university

n

civil

Engineering

ith

similar

grading.

Their project

and

research

nterests

ere

also

identical.

Upon

graduation

hey

joined

two

separate

ngineering

rganizations

s

Trainee

Engineers.

After

3

years

in

the profession

hey

started

comparing

heir

salary

packages

nd

found

hat

there

s

a

significant

difference

n their

salaries.

oth

are

(10Marks)

to

ensure

hat

raining

s

effective

7/17/2019 MBA 537 - 2008

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puzzled

s o

how

with similar

ndividual

competencies

nd

ob

descriptions,

here

is

a

significant

ifference

n theirsalaries.

As a masters

tudent.

s

well as a

friend

of both

of

them,

explain

he

reasons

or

these

ifferences

sing

he Wage

Mix.

(20

Marks)

4. Through

global

surveys

HR

professionalhave

come

across

many

similar

Organisational

elated

HR

issues

nd

challenges

he

world

has

o face .

Some

of

themare

given

below.

Talent

Management

Leadership

evelopment

Managing

work-life

balance

Ageing

population

Briefly

explain

hem

by describing

ach

with examples

nd

he

emedial ctions

he

organisations,

ndustries

ndother

stakeholders

hould

ake o

face hese

hallenges.

(5

Marks

or each)

(Total20 Marks)

i Employee

Safety

and

Health

are

mportant

reas

or

peoplemanagers.

a)

.

Name

our safety

hazards'

4 Marks)

b)

Female

workers

aremore

vulnerable

o

workplace

azards

han

heir

male

counterparts

iscuss

his

statement.

6

Marks)

ii Aftec Ltd was oncea very successful omputerassembling ompany.Since

2008, he

state

has stepped

p strictly

enforcing

aws

under

he intellectual

property

act

to curb

computer

oft

ware

piracy.

This

has

affected

he business

and the

company

has

decided

o

close

down one

of

its

plants.

There

are

17

employees

ho will

lose heir

obs

as

a result.

he

company

as

drawn

up

a

Voluntary

Retirement

Scheme

(VRS) in consultation

with

their

HR

Consultants.

5

employees

ave

already

agreed

o

accept

he

package

and

move

on.

2 employees

efuse

o

accept

he

package-

i

i i

i i i

iv

5 .

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\

4 l

C L

a)

b)

c)

What s he

aw

applicable

o facilitate

his

process?

(2

Marks)

To whomcould

you

efer

his ssue nder

he aw?

(2

Marks)

Whatare

he

options vailable

legal

andnon egal)

o solve his

ssue?

(6

Marks)

(Total20

Marks)