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Matthew Bamonte 79 Old Orchard Road, Milton, PA 17847
[email protected] 570-428-5674
Summary: Dedicated instructional developer with a heavy background in programming and game
design. Skilled in working with multiple authoring and development tools along with a thorough understanding of JavaScript, PHP, SQL, and other software languages.
Education: Bloomsburg University, Bloomsburg, PA Master of Science in Instructional Technology Expected May 2017
Pennsylvania College of Technology, Williamsport, PA Bachelor of Science – Information Technology: Graduated May 2015
Gaming and Simulation Minor – Mathematics
Skills:
Proficient in the core information technologies such as programming, networking, web development, database, and security
Experience debugging games and applications across various platforms
Ability to apply necessary problem-solving, collaboration, organizational, and project planning skills to accomplish a common goal
Proficient with programming languages such as Java, C++, C#, and JavaScript
Experience with using web-based programming languages such as HTML, CSS, PHP, and SQL
Skilled working in teams
Developed customer service skills
Exceptional attention to detail Software:
Articulate Storyline 2
Adobe Captivate
Camtasia
Unity3D
Unreal
3DS Max
Maya
Blender
Adobe Creative Suite (including Illustrator, Photoshop, and Dreamweaver) Experience: Bloomsburg University, Bloomsburg, PA Graduate Assistant January 2016 – Present
Aided the design and development of several training projects
Pennsylvania College of Technology, Williamsport, PA Student Activities Assistant January 2013 – August 2015
Acted as a front line staff member during annual college-wide events Computer Lab Assistant August 2013 – May 2015
Oversaw multiple computer labs to ensure they functioned properly Portfolio: http://www.iphantomproductions.com
Jeremy D. Driscoll
2205 Edgewood Avenue
Bethlehem, PA 18017
Phone: (484) 695-6174
Email: [email protected]
e-portfolio: https://www.jeremydriscoll.com
Objective Seeking a 6-week corporate instructional design internship during the spring 2017 semester.
Summary of Qualifications
Over 25 years of experience in the information technology and customer service fields
Over 10 years of experience delivering content to the Web
Experienced with JavaScript, jQuery, HTML, CSS, PHP, MySQL, WordPress, Moodle
Skilled in MS Office Suite, SharePoint, Adobe Illustrator, Photoshop, and Flash
Experienced with Adobe Captivate, Articulate Storyline, and TechSmith Camtasia
Awarded degrees for Web Development and Technical Leadership
Experience Senior Computer Operator, Lehigh Valley Health Network
Author knowledgebase solutions and training procedures
Administrate departmental content management system
Handle customer support for a large hospital network
Work as a member of a troubleshooting team to solve technical problems
Perform computer operations tasks using various computer systems
Monitor various servers and systems including network and interface activity
Process patient records and back up data on multiple computer systems
1990-present
Education Master of Science in Instructional Technology (M.S.)
Bloomsburg University of Pennsylvania, Bloomsburg, PA
GPA in major 4.0
2016-2017
(expected)
Bachelor of Applied Science in Technical Leadership, Instructional Technology
Bloomsburg University of Pennsylvania, Bloomsburg, PA
GPA in major 3.95
2015
Web Design and Development A.A.S., Computer Information Systems
Lehigh Carbon Community College, Schnecksville, PA
GPA in major 3.8
2012
Honors and Activities
Graduated Summa Cum Laude from Bloomsburg University Member of the Honor Society of Phi Kappa Phi Dean’s List at Lehigh Carbon Community College and Bloomsburg University Built personal web sites, a site for a local business, and sites for organizations Participated as a cyclist for 16 years and raised more than $10,000 for the National
Multiple Sclerosis Society
Kurt Farr Video Producer | Instructional Design
140 1st St. Bloomsburg Pa., 17815 | 570-764-7218 | [email protected] | [email protected]
Education2001
B.A Film & Communications | University of Nevada, Las Vegas
National Honors Society
2016
Master of Science in Instructional Technology | Bloomsburg University
Graduate Assistant, summer-fall 2016
Video Production
2001- 2005
Cameraman/editor | Original Productions | Beverly Hills, Ca.
Responsibilities included camerawork, location coordination, editing for broadcast
(Discovery, TLC).
Avid | Final Cut Pro | Adobe After Effects
2007- Present
Video Producer | Pinpoint Strategies | Bloomsburg, Pa
Responsibilities include project coordinator, scriptwriting, pre-production research,
camerawork, directing & post- production (editing) for corporate, marketing &
educational video.
Demo reel available on request
Final Cut X | Motion 5
2
Instructional Design
Adobe Captivate | Articulate Storyline | Camtasia | Photoshop | Adobe Illustrator
Awards and Acknowledgments
2014 – Healthcare advertising Award, Silver
2013 – National Pink Glove Video Competition – 1st place
2010 – Telly Award, Bronze
Colleen Funck E-‐‑mail: [email protected]
Personal Website: funckylearners.com Linked-‐‑In: www.linkedin.com/in/colleenfunck/
Home Address 2437 3rd Street Bloomsburg, PA 17815
Objective Seeking a instructional technologist position to help implement technology trainings for companies. Education Council Rock High School South: August 2006-‐‑May 2010 Bloomsburg University of Pennsylvania: May 2014 Bloomsburg University of Pennsylvania Graduate Degree: May 2016 Cultural Experiences Abroad (CEA) Florence, Italy: August 2012-‐‑December 2012 Bachelor of Science: Early Childhood Education with a minor in Educational Technology Cumulative GPA: 3.6wDean’s ListwCum LaudewBoard of Governor’s ScholarwKappa Delta Pi Master of Science and Technology: Instructional Technology for Business and Education Cumulative GPA: 3.97 Experience Using: Microsoft Products, Prezi, iMovie, Website Construction, Dreamweaver, Captivate, Storyline, and Webquests. Employment Benton Area School District: June 2016-‐‑ Present Instructional Technology Specialist
• Designed and implemented technology curriculum for K-‐‑6 • Taught teachers how to incorporate technology into their classrooms • Instructed students from grades K-‐‑9 about technology
Benton Area School District: January 2015-‐‑June 2016 Second Grade Teacher-‐‑L.R. Appleman Elementary School
• Collaborated with second grade team to provide instruction in all subject areas • Worked as a co-‐‑teaching teacher collaborating with over 3 other support teachers
Prince George’s County Public Schools: August 2014-‐‑ December 2014 Kindergarten Teacher-‐‑Barack Obama Elementary School
• Collaborated with team to plan instruction for the year in all subject areas • Instructed students in all subject areas with a focus on literacy
SeaWorld Parks & Entertainment: May 2008-‐‑June 2014 Merchandise Clerk
• Oversaw inventory for 15 merchandise locations • Supervised multiple team members in various projects throughout the years • Implemented strategies to finish tasks more efficiently
References will be given upon request.
◆ I N S T R U C T I O N A L D E S I G N E R ◆
P h i l a d e l p h i a , P A ◆ A J K i d r o n @ g m a i l . c o m ◆ 2 1 5 - 4 0 7 - 1 6 7 4
Dynamic, results-focused professional with commitment toinstructional technology and training. Proven record of successin corporate environments interacting with all levels within anorganization. Seeking a career as an instructional designer or
training specialist to utilize my education and trainingbackground.
P R O F I L E
P R O F E S S I O N A L E X P E R I E N C E
T r a i n i n g S p e c i a l i s t
T h e J u d g e G r o u pM a y 2 0 1 4 - P r e s e n t
Act as an administrator for company's Learning Management System (LMS)Worked with training committee to help implement the company's LMSRun virtual onboarding program for new recruiters that scales throughout thecompany which consists of 30+ offices nationwideCreate company's eLearning content with Articulate Storyline 2Worked with CIO, Directors and Recruiting Vice Presidents to build and implementcurrent onboarding program and mentorship program Work with other Training Specialist to create and run training for Judge's internaldatabase
Proficient in MS Office (Word,PowerPoint, Outlook, Excel), ArticulateStoryline 2, CanvaBeginner in Adobe Captivate, AdobeDreamweaver, Adobe Illustrator, AdobePhotoshop, HTML, CSS, Notepad ++
E D U C A T I O NE X P E R T I S E
T e c h n i c a l R e c r u i t e r
T h e J u d g e G r o u pF e b 2 0 1 3 - M a y 2 0 1 4
A s s i s t a n t M a n a g e r
B u r r i t o E l i t oJ u l 2 0 1 2 - F e b 2 0 1 3
Directed and motivated crew throughout shiftsIn charge of interviewing, hiring and firing staffResponsible for placing food orders, keeping track of sales journal and inventory
Interview, pre-qualify, negotiate offers and close hires. Perform reference checksAverage 50 phone calls per day to find the right candidate for clientConsistently exceeded all productivity and sales expectations set for me. Ranked inthe top 20 recruiters for the company out of 250+ employees in first year on the job. Train new employees on daily routines/procedures for recruiting candidates
Master of Science, Instructional Technology
Bloomsburg University GPA: 4.0
Bachelor of Science, Elementary Education
Drexel UniversityGPA: 3.41
Instructional Design
Corporate Training
eLearning Development
M a y 2 0 1 5 - D e c 2 0 1 6
S e p t 2 0 0 8 - J u n e 2 0 1 2
S K I L L S
http://msit.bloomu.edu/ajk26953/ashleykidron/index.html
C o n t r a c t o r
E r u d i t i o , L L CA u g 2 0 1 6 - P r e s e n t
Work for company on as need basis to complete graphic design or instructionaldesign projectsCreated brochure using Canva for company's Inspired Blended Learning program
Benjamin J. Koch 2401 Warwick Rd., York, PA 17408
(717)781-4428 [email protected] linkedin.com/kochbenjamin
QUALIFICATIONS SUMMARY:
Experience working in virtual environments on multi-week Instructional Design eLearning Projects
focused around redefinition of projects and new instructional solutions
Education professional with competencies in Technical Document Writing and Educational
Programming commensurate with student instructional levels
Strong emphasis on clean, efficient design. Adherence to visual art principles
EDUCATION:
Bloomsburg University Anticipated Graduation May 2017
Master of Science: Instructional Technology – IT Specialist
Relevant Coursework: Advanced Instructional Design, Managing Multimedia Projects,
3.78/4.00 GPA, 27 Credits Completed
East Stroudsburg University September 2008 – May 2012
Bachelor of Science: Elementary Education and Special Education
Professional Development Schools (PDS) Apprentice Teaching Program
Studio Art Minor, emphasis in Ceramics
Magna Cum-Laude Graduate
3.79/4.00 GPA, 151.00 Credits
CERTIFICATIONS:
Pennsylvania Instructional II
Art, Elementary Education, Secondary English, Special Education, and Secondary Social Studies
SKILLS:
Articulate Storyline
Adobe - Captivate, Photoshop, Dreamweaver, Experience Design (Xd)
Google - Drive, Docs, Surveys, Youtube
Apple - Pages, Keynote, Numbers, iBooks Author
Microsoft - Word, Excel, PowerPoint, Outlook
Flipped classroom, Universal Design for Learning (UDL), Learning Focused Schools (LFS), On-Line
course development and design
RELEVANT EXPERIENCE:
Language Arts / Learning Support – 8th Grade August 2013 - Present
Middletown Area School District – Middletown, PA
Teach ELA Curriculum aligned to Common Core Standards, modify curriculum to meet the needs of
students with IEP’s
Integrate relevant historical anecdotes to further student understanding of a topic or time period
(Brothers Grimm, World War II – Holocaust, Arthurian Legend, etc.)
Complete Special Education Paperwork and Progress Monitoring on IEP Goals
Utilize a blended instructional approach to learning
Incorporate Flipped Classroom principles into online coursework structures through screen
recorded videos hosted through Youtube
Use Instructure’s Canvas online coursework program to provide online learning resources
Assistant Varsity Track and Field Coach (Jumps, Hurdles and Relays)
Gifted Education Teacher – K-12 March – June 2013
Bermudian Springs School District - York Springs, PA
Planned and implemented lessons in accordance with students’ GIEP’s
Monitored student progress in individualized Gifted Symposium projects
Determined instructional pacing in accordance with student strengths in grades 1-12
Created a class website, practiced conducting research using the internet, used concept webs to
organize information, integrated the arts into the curriculum, and completed a scientific long-term
inquiry study
Assembled a 900 copy newspaper with a 4th Grade Guided Reading Group
Student Teaching:
Governor Wolf Elementary - 4th Grade March – May 2012
Bethlehem Area School District – Bethlehem, PA
Utilized differentiated instruction to meet the needs of learners within the subjects of Math,
Language Arts, Social Studies, and Reading (Whole and Guided)
Examined students’ growth towards learning goals through the administration of formative and
summative assessments in various subject areas
Participated in “Da-Vinci Week,” an immersion week detailing the scientific advances of the
Renaissance Era, taught lessons on working in clay to create horse sculptures
ART EXIBITIONS:
City Art, “Creativity and Expression” 2015
Member of group art show. Exhibited ten pieces ranging from abstract expressionist paintings to
functional pottery.
York Arts Association, Yorkfest 2012, 2013
Participant in Juried Art Shows held at the York Arts facilities, exhibited a total of three functional
Ceramic Fountains in the YorkArts Gallery in York, PA
East Stroudsburg Art Association, Art Show Finalist 2011, 2012
Placed 3rd in overall competition with organic coil vessel titled ‘Decay’
Awarded ‘Best 3-D Work’ with functional fountain ‘Distorted Equanimity’ inspired by ceramicist
George E. Ohr
Empty Bowls Hunger Awareness, Benefit Auction Contributor – 2011, 2012
Donated three ceramic pieces for a silent auction as a part of the ESU Department of Education’s
Empty Bowls Luncheon, raised over $350 for the East Stroudsburg Salvation Army Food Bank
Patricia J. Michael Berwick, PA 18603
[email protected] ~ (570) 854-2083 online portfolio: http://www.portfoliogen.com/pmichael/
Education
Bloomsburg University ~ Bloomsburg, PA Summer 2015 – Present Master of Science: Instructional Technology King’s College ~ Wilkes-Barre, PA Graduated May 2010 Bachelor of Science: Marketing Minor: Business Administration
Software Knowledge
Microsoft Word Adobe Acrobat SAP Moodle NeoGov Microsoft Excel Adobe Photoshop Articulate Storyline 2 Snagit12 Dropbox Microsoft Outlook Adobe Illustrator Google Drive Audacity Blackboard Microsoft PowerPoint Adobe Captivate Microsoft OneDrive Camtasia Saba Centra
Professional Experience
Bloomsburg University ~ Bloomsburg, PA August 2014 – Present Administrative Assistant – Office of Social Equity
NeoGov LMS and software administrator for all faculty, management and professional searches
Immediate contact for NeoGov search committees in regard to procedures and operation functions
Runs reports in NeoGov to display applicant progress, affirmative action and other various items
Create training video tutorials for NeoGov, Microsoft Suite and Adobe Pro for office staff use
Conduct training sessions with various staff to implement new protocol and utilize office technology
Annually schedules over 100 meetings between varying departments across campus
Maintains an access database for each search from start to finish until a position has closed
Maintains Excel spreadsheets and creates Access databases for office utilization
Implemented best practices for office to move toward becoming paperless
Creates workable forms in Adobe Acrobat and MS Word for office to implement paperless practices
Maintains the office budget, performs fiscal transactions and runs weekly budget reports in SAP
Initiate and facilitate best practices for daily office productivity, utilizing available technology
Mondelēz International (Formerly KRAFT Foods) ~ Wilkes-Barre, PA June 2012 – July 2014 Senior Sales Service Analyst – Premium Chocolate Brands
Managed bi-weekly, monthly, quarterly and yearly fiscal reports for global Premium Chocolate Brands
Conducted training sessions among employees and team members for best practices
Utilized SAP via TPM and ECC to issue credits and clear deductions
KRAFT Foods ~ Wilkes-Barre, PA August 2010 – May 2012 Sales Service Associate
Created customer contracts and completed budget transactions through SAP TPM
Campus Involvement
Phi Sigma Sigma – Student Advisor September 2016 – Present Bloomsburg University Disability Advisory Committee – Co-Chair August 2014 – Present Bloomsburg University Campus Wide Committee on Human Relations August 2014 – Present Bloomsburg University Women’s Consortium May 2016 – Present
Andrew Murray 351-1 Fetterman Ave.
Bloomsburg, PA 17815 (570) 472-7859
Objective To obtain a position as an instructional designer in the corporate environment, applying knowledge and skills that pertain to instructional technology.
Education - Master of Science in Instructional Technology May 2017 Bloomsburg University of Pennsylvania GPA: 3.95 - Bachelor of Science in Education December 2015
Bloomsburg University of Pennsylvania GPA: 3.45 Technology Skills Proficiency and knowledge using a variety of programs in the instructional technology field:
• HTML and CSS • Articulate Storyline 2 • Camtasia
• Adobe Captivate 9 • Adobe Illustrator • Adobe Photoshop
• Microsoft PowerPoint • Microsoft Word • Audacity
Professional Preparation
Graduate Assistant 05/2015-current Instructional Technology Department: Bloomsburg University
- Hands-on experience working directly with a variety of clients - Develop training using Adobe Captivate 9 and Articulate Storyline 2 - Provide assistance to instructional technology students in need of support
Instructional Design Projects
Catholic Relief Services (CRS) • Develop training using
Articulate Storyline 2 • Experience working with a
corporate client • Communicate through social
media tools
Bloomsburg University Media Services) • Develop training using
Adobe Captivate 9 • Apply ADDIE model • Adhere to project timeline • Utilize a change
management process
DevLearn Demo Fest 2016 Participant (Las Vegas, NV) • Develop game using
Adobe Captivate 9 • Gamification of learning • Create engaging, interactive
content
Experience - Website developer, delivery driver, and cashier at Campus Beer Distributor 11/2012-current - Substitute Teacher (K-12) at Berwick Area School District 03/2016-current - Substitute Teacher (K-12) at Bloomsburg Area School District 03/2016-current
Honors and Activities
- Dean’s List: Fall 2013, Spring 2014, Fall 2014, Fall 2015, and Spring 2016 - Scholarship: Ready to Succeed Scholarship recipient in 2015-2016 - Treasurer: Executive board for the Beta Sigma Delta fraternity in 2015-2016
Anthony Rotolo [email protected] PO Box 842 | Somerset, PA 15501 | 814-442-7586 Experience September 2009 – Present, Defense Acquisition University, Fort Belvoir, VA Courseware Production Manager, DAU Global Learning & Technology Center Production Manager for Continuous Learning Module Program, leading the development and sustainment of 50+ continuous learning modules yearly (each representing 3-4 hours of online training). Establish and manage contracts; coordinate projects between DAU and other DoD agencies as well as multiple government contractors with matrixed development teams to produce products for a community of over 700,000 users. Coach best performance and practices from developers to optimize end-user experience and enhance DAU brand. Provide thought leadership on media development, including digital publishing, video creation, and content marketing. Conference speaker. Producer and host of The Learning Circle podcast, consisting of conversations with leading lights in the Learning/T&D community. March 2001 to January 2009, MountainTop Technologies, Inc., Johnstown, PA Manager/Creative Director, Design and Media Services Built in-house creative department for an e-learning startup, and developed portfolio of educational products that generated continuous, large follow-on contracts. As supervising department head, I led a staff of 12-15 media designers, illustrators, programmers, audio engineers, 3-D modelers, and flash animators, allocating them as budgeted resources across a matrix of projects. Collaborated with Instructional Design and Programming department heads to create product lines that served government, academia, and corporate customer base. These included the $6.5 million Virtual Mission Preparation e-learning project (preparing soldiers for in-theater combat operations) and the award-winning Virtual Medical Trainer simulation product. Maintained corporate identity, including branded exhibition and web collaterals. Produced and directed the historical documentary, Army Nurses of WWI, which aired on PBS stations. February 1998 to March 2001, Calvary Press Publishing, Merrick, NY Director of Design Developed numerous successful titles and accompanying advertising for book publishing company. I conceived of and developed our content marketing strategy, consisting principally in Calvary Press Magazine, also contributing articles and interviews. The publication was a hybrid catalog and magazine that employed compelling content to extend its life-cycle. The strategy succeeded, doubling the sales generated by previous catalogs. Created a search-optimized
e-commerce site that offered streaming content and served as a point of purchase. July 2007 to Present, Design Guy Podcast, available by subscription in iTunes Content Creator and Host “The show that explores timeless design principles and explains them simply.” I author and host the popular podcast, Design Guy, endeavoring to deliver regular, compact, insightful essays on design. The show has garnered rave reviews from its audience: “Best Creative Podcast period. (5 Stars)”, “Excellent. (5 Stars)”, and “Exceptionally well-refined and thought-through. (5 Stars)” are typical expressions of listener enthusiasm. It was a featured editorial selection by Apple on the iTunes front page multiple times (“Design Culture” category). April 1999 to Present, Anthony Rotolo & Associates Design, Somerset, PA Contract Graphic Design Services Providing excellence in contract book development and digital publishing consulting services. Services include product design, production oversight, editorial and marketing services. January 1992 to March 1998, Dreyfus/Mellon Financial Services, New York, NY & Boston, MA Financial Sales Consultant Face to face sales/service of new and existing clients in Dreyfus' downtown Boston and New York financial center branches. As a registered rep (Series 7, 6, 63), I sold and serviced mutual fund, brokerage (CMAs), and variable annuity accounts of high net-worth clients in a quota-driven environment. Recipient of numerous sales and service excellence awards. Education January 1991, Bachelor of Science in General Studies New York Institute of Technology, Old Westbury, NY Activities: Staff reporter for college newspaper, The Campus Slate, contributing film reviews, interviews, feature articles. In progress degree work: Master of Science in Instructional Technology, Bloomsburg University. Online degree program, Bloomsburg, PA Special Skills Leadership, sales, print and new media design, business and copywriting, podcasting. Interests Communication arts, design, writing, film studies. References Endorsements viewable at: www.linkedin.com/in/anthonyrotolo. (Sign-in for full profile.) Formal references/contacts available upon request.
Shawn Silvoy P 610.248.3360 E [email protected] A 2160 Schweitzer Ave. Bethlehem PA 18020
Experience
4/11 - Present EMS Inter-Facility Liaison Lehigh Valley Health Network Bethlehem, PA
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Develop and maintain relationships with partnering health systems.
Coordinate pre-hospital EMS education classes and conferences.
Represent Health Network service lines at community events and public forums.
11/03 - Present Emergency Medical Technician-Paramedic City of Bethlehem EMS Bethlehem, PA
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Complete regular crew time as a member of an advanced life support ambulance.
4/06 – 4/11 Proposal Coordinator FLSmidth Inc. Bethlehem, PA
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Coordination of internal and external vendor request and quotations.
Compile equipment specification, requirements, and pricing into project proposal.
Create, check, and approve drawings and models for proposal process.
9/03- 4/06 Package Designer Fisher Clinical Services Allentown, PA
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Work closely with pharmaceutical manufactures to determine companies’ clinical needs.
Responsible for clinical structural designs including Blister cards, Cartons, Inserts, etc.
Create three dimensional drawings as well as required artwork for structural designs.
Design thermoform and coldform cavity web layouts for clinical blister machine.
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6/00 – 9/03 Manufacturing Support Engineer Milliken Valve Company Bethlehem, PA
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Create detailed blueprints for manufacturing department.
Design structural layout drawings for use in plant layout quotes.
Worked closely with the sales team to produce drawings showing products installed.
10/02-1/08 AutoCAD Drafting Instructor Bethlehem Area Vo-Tech School Bethlehem, PA
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Develop and deliver course appropriate curriculum.
Auto Desk AutoCAD 2002, 2003, 2004, 2005, 2006, 2009
Education
Bloomsburg University
Instruction Technology M.S. (in Process)
Bloomsburg University
Technical Leadership B.A.S.
Schnecksville, PA
Lehigh Carbon Community College
Manufacturing Technology A.A.S.
Lehigh Valley Health Network EMI
National Registry Paramedic Program
Bethlehem, PA
Software
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Microsoft Office ,Sharpoint
Articulate Storyline 2
Adobe Illustrator CS5, Adobe Photoshop CS5, Captivate
Bethlehem, PA
Interests
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Volunteer, National Registered Paramedic, Bethlehem Township Volunteer Fire Company.
American Heart Association Instructor, First Aid, CPR, AED
Pennsylvania Department of Health, Emergency Medical Services Instructor
Actively involved in SkillsUSA Council Board Member, State and National Conference Management Team
Cycling, Scuba Diving, Travel
Continued…
DAVID A. SMITH 50 SW 10th St. Suite 1015 Miami, FL 33130 786-838-7670 [email protected]
QUALIFICATIONS PROFILE
Analytical and technically savvy customer support training representative with experience in directing and managing training for internal employees and external clients.
Detail-oriented; excellent time management; able to appropriately establish priorities and adapt quickly to changing needs to meet deadlines on time.
Highly self-motivated; demonstrated performance working autonomously to complete deliverables.
Poised and competent professional with superior communication, presentation, and interpersonal talents; skills in handling clients with professionalism and sensitivity.
Proven strengths in pinpointing problems and initiating creative solutions.
Ability to effectively prioritize and execute tasks in a high pressure environment.
PROFESSIONAL EXPERIENCE
EPIQ SYSTEMS, INC. – MIAMI, FL CUSTOMER SUPPORT REPRESENTATIVE (2012 TO PRESENT) Develop, plan, coordinate and conduct software training for internal employees and external clients. Training consisted of training internal employees on new upgrades to the existing multiple proprietary bankruptcy case administration software platforms and training new and existing external clients on overall use of software.
Acted as the “Go To” person for internal company trainers and assisted with difficult client issues to resolution.
Responsible for managing client expectations while ensuring the client is completely satisfied with the outcome to their questions and concerns.
Tested new product version release updates and report bugs to the development group. Traveled to client offices to conduct instructor-led training one on one or for an entire office. Created Microsoft PowerPoint presentations that included screen shots of the software and videos
of how to navigate the software to present while at client offices or on WebEx sessions. Prepared Microsoft Word documents for training including instructions for hand-on training
using the software, course objectives, course agendas and tip sheets to utilize after the training is completed.
Ensure United States Department of Justice (UDOJ) requirements are met utilizing the available resources of the bankruptcy software platform external clients use. Create and suggest “Out of the box” solutions to unusual UDOJ requirements or complex cases. Coordinate and negotiate with UDOJ on mutually agreeable resolutions to complex problems.
EPIQ SYSTEMS, INC.-KANSAS CITY, KS PROJECT MANAGER (2010 TO 2012) Plan, execute and finalize multiple projects according to strict deadlines and customized client requirements. Coordinate multiple parties including software developers and the client to ensure deadlines
DAVID A. SMITH Page 2
Continued…
and expectations are met. Responsible for monitoring progress of project throughout the lifecycle and ensuring quality of the final product will meet company and client standards.
Successfully managed the conversion of the first twenty clients from their existing software to EPIQ’s new proprietary bankruptcy case administration software.
Created process documentation for the department which outlines implementing new or existing clients from their current bankruptcy case administration software to EPIQ’s new proprietary bankruptcy case administration software.
Reviewed and conducted quality analysis testing on new programs designed to implement clients to the new software.
Responsible for training staff on new processes and existing procedures for client implementations.
Proactively identify possible issues that may prevent deadlines from being met and develop a project plan to resolve the issue in a timely manner.
Coordinate with software development to mutually develop new software packages that will improve process workflow and project productivity.
Utilize Visual Fox Pro and SQL queries to locate client data that did not meet appropriate quality standards and developed a process for updating the data.
Effectively communicate project expectations to internal team members and external stakeholders in a timely manner and clear fashion.
Additional Employment
EPIQ SYSTEMS, INC. MIAMI, FL Client Services Representative (2007 – 2010) Assisted clients calling in with questions regarding multiple proprietary Microsoft based and internet based proprietary bankruptcy case administration software programs.
Applied strong decision-making skills in time-sensitive situations that involved notifying external Web site users of the status of Web site.
Performed testing of new version software releases to ensure new functionality of the release worked and existing software functionality was not adversely affected.
Worked in a remote office independently of management located at home office. Responsible for ensuring client reports were following United States Treasury department
guidelines. Maintained ongoing contact with third party banking partners to resolve technical issues.
AMTRUST BANK (formerly Ohio Savings Banking) – Cleveland, OH
Business Analyst (2004 to 2007)
Worked collaboratively with Call Center Agents to resolve technical issues on company Web site, including assistance In the correct setup of 1003, explaining automated underwriting findings, providing clear understanding of product guidelines, and provided assistance in funding mortgage loans. Assisted IT
DAVID A. SMITH Page 3
Department to ensure continuous access and functionality of Web site to 15,000 external users daily. Maintained daily logs of 17 agents’ log time into the phone system and reported results to Human Resources.
Acted as Call Center Manager, supervising agents and handling escalated calls from external customers in a timely manner.
Designed and facilitated a training class for 1003 functionality, including information on how to calculate subject net cash flow and net rental income.
Devised and administered a test to Call Center Agents following their training initiatives; provided one-on-one training to Agents in specific areas of need.
Pitched an IT security matrix project to management; gained approval to implement system and received Most Valuable Person Award for its successful outcome in drastically reducing number of calls into Call Center.
Mortgage Banking Consultant (2003 to 2004)
Worked with mortgage loan brokers nationwide, rendering assistance with product and pricing, while maintaining an effective business relationship and upholding quality departmental standards. Assisted personnel within other departments in resolving a variety of issues.
Inducted into “Super User Group” responsible for assisting IT in revamping the company’s Web site; served on committee established to test functionality of new Web site.
Served as mentor to new hires within the department; advised on call flow and responded to inquiries.
Recognized as subject-matter expert on mortgage closing docs and 1003; initiated call backs to customers with complex issues.
BLANSETT PHARMACAL – CLEVELAND, OH Pharmaceutical Sales Representative (2002 to 2003) Called on physicians to introduce analgesics, anti-infectives, nutritional supplements, and respiratory relief products. Visited pharmacies to ensure products were stocked and inquire about how many scripts they were filling. Successfully increased sales throughout the Cleveland market.
ALLTEL – Cleveland, OH Sales Consultant (1996 to 2002) Provided superior customer service while meeting monthly sales quotas for cell phones, long distance, accessories, and additional features. Continually ranked in top 10% of sales force in region.
ACADEMIC BACKGROUND
Bachelor of Arts Degree in Business Administration (2001) CLEVELAND STATE UNIVERSITY – Cleveland, OH
Master of Science in Instructional Technology (in progress - Fall 2016)
BLOOMSBURG UNIVERSITY - Bloomsburg, PA
Sam Wagner
796 Susquehanna Trail Road
Muncy, PA 17756 Telephone (570) 506-5023 [email protected]
Industry Background:
Focus on instructional design and development. Developed multiple eLearning trainings on various
subjects. Collaboration skills in both virtual and face to face scenarios. Proficiency in creating eLearning
and mLearning solutions.
Education:
Bachelor of Arts, Mass communication – Telecommunication, magna cum laude December 2015,
Bloomsburg University
Masters of Science, Instructional Technology – May, 2016, Bloomsburg University
Software Development Skills:
Adobe Captivate 9 Adobe Photoshop Camtasia
Adobe Dreamweaver Adobe Audition Articulate Storyline 2
Adobe Illustrator Microsoft Office Social Media Tools
Internships:
Interned with Clear Channel Williamsport radio stations during summer of 2013
Attended Confer Radio Talent Institute in 2014 and was certified by Radio Advertising Bureau
Interned with Service Electric Cable Vision Channel 8 during the fall semester of 2015
Experience:
Bloomsburg University Andruss Library Assistant
Developed training videos and eLearning for the Ask-a-Librarian program.
Designed and developed training for library student workers
Project Manager
Managed a project or Bloomsburg University Media Services
Worked with a subject matter expert
Cooperated in weekly meetings with the client and Subject Matter Expert
Conducted Needs Analysis for Bloomsburg University Media Services
Created a Task Analysis and Task Diagram
Determined Instructional Strategies and created a Storyboard
