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OBJECTIVEMy objective is to find a stable job that allows me to support my family and, optimally, segue into a lifetime career. I’ve worked in a number of different fields and at this point in my life, I am open to any new opportunities or challenges.

EXPERIENCE5/2012-8/2014 Telecontact Resource Services Riverbank, CACall Center Agent Make approximately 200 phone calls per day on behalf of a

variety of clients in different industries with specific needs Schedule at least 2 appointments/leads per day. Schedule appointments based on client guidelines and

availability as well as taking detailed notes while on the call Acquire, at minimum, a general knowledge about each

industry for each individual client I was calling on behalf of. (e.g., commercial and/or health insurance, information technology, roofing, financial planning, etc.)

4/2011-1/2012 Brown Sheet Metal Oakdale, CACNC Plasma Torch Operator/Laborer Operated high-end computer-controlled Plasma torch Oversaw day to day operation and maintenance of Plasma

torch Drafting parts in AutoCAD Cleaning/deburring parts General shop chores (sweeping, opening/closing, stocking,

etc.)

1/2009-11/2009 Civic Development Group Modesto, CATelemarketer Solicited donations for various causes/organizations.

Acquired sales techniques and communication skills. Ranked among the top callers at the Modesto office.

1/2007-7/2007 MCI Relay Center Riverbank, CARelay Operator Received incoming text/commands. Relayed text to speech to second party and then speech to text

back to original party. Acquired proficient phone skills, increased typing speed,

multi-tasking, and customer service techniques.

EDUCATION 2008-2010 Modesto Junior College Modesto, CA Worked on obtaining an Associate degree Focused on General Education classes, as well as a variety of

Anthropology and Psycology classes. Maintained above a 3.0 Grade Point Average.

2002-2006 Peter Johansen High School Modesto, CA Completed College Preparatory courses in Math, Science, and

English. Completed Business Technology class which taught conflict

resolution, basic record keeping, office etiquette, etc. Continued past Pre-Calculus to Finite Mathematics during

Senior year. Graduated with a cumulative GPA of about 3.5

SKILLSCurrent CA Driver’s License and a clean DMV record, forklift experience/certification, reliable transportation, can type 70+ wpm (certified), very proficient with computers and Microsoft Office, web and graphic design skills, food preparation/service, customer service, sales/telemarketing, excellent critical thinker, problem solver, proficient in mathemathics, spelling, and speech. Natural leader but also capable of following directions and listening to others’ ideas.

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