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Matrix Certification Voith Siemens:three introducing remarks
Customers ask for information on role of OUs within VS regarding:• its financial and technical capacity,• its position relative to headquarter and other OUs,• its QM-System.
Complexity of projects becomes increasingly demanding:• growing need for internal collaboration between OUs,• complex interfaces with high penalties for delay and performance,• continuing cost pressure from the market side. Need for optimization of resources and processes / interfaces.
VS-Strategy: Matrix Certification based on new VS Management System• Matrix Certification among top management goals of all OU
Presidents Everybody is asked to do her / his best to make Matrix Certification
happen.
What is a Matrix Certificate ?
It certifies the compliance of a Management System with an Inter-national Quality Standard for an entire company with several affiliates.
Example Voith Siemens:Company: VSH + all VS-OUsInternational Quality Standard: ISO 9001:2000Management System: VS GDDs + Voith GDs
Example for Matrix „Business Function vs. OUs“: GDD = Group Division Directive
GD = Group Directive
SE
D
VS
Y
VS
MS
VS
CH
VS
PA
SH
EC
VS
FK
VS
H
VS
HK
VS
E
VS
PO
VS
O
VS
TR
SE
S
VS
M
VS
TO
ES
AC
VS
P?
VS
ID
Project Development xSales x x x x x x x x x x x x x xProject Management x x x x x x x x x x x x x xEngineering x x x x x x x x x x xProduction x x x x x xField Service x x x x x x
Matrix Certificate: how does it look like ?
One main certificate for Voith Siemens Hydro:• all VS OUs listed• all business functions listed• issued by one (central) Certification Body.
Separate local certificates for all OUs:• reference to main certificate• relevant business functions of OU listed• local certification body not listed.
VS TRQM Matrix Certification:the two main drivers
Oct 00 Mar 01 Oct 01 Mar 02 Oct 02 Mar 03
FY 2000/01 FY 2001/02 FY 2002/..
VS Mgmt. Systemestablished
ISO 9000:1994 ISO 9000:2000
transition phasepast futureManagement (inside)
view: implement VS
Management System a.s.a.p.
end "transition phase" include all OUs already
in certification audits 2002
Customer (outside) view: identical Quality standard
of all products and services throughout all VS-OUs
Matrix Certificate: Requirements, Pre-requisities (I/II) Products and services are similar/comparable at all
locations, There are central functions working for all locations The parent company applies a management system that is
also valid for all locations. For the relevant locations additional or deviating documents may exist for the description of special processes.
The legal responsibilities of the parent company and/or the management representative for all location must be guaranteed.
The manufacturing programs and/or manufacturing processes are standardized or similar at all locations.
There is an own product and process responsibility in the parent company.
Matrix Certificate: Requirements, Pre-requisities (II/II) The suppliers are assessed and selected centrally. The management system is supervised by the QM
representative of the board of management of the parent company. He/she has authority to issue directives for all locations.
The training requirement is determined centrally. All locations are subject to the internal audit program of the
company. At all locations the complete management system must be audited (to do).
A central management review must have been carried out (to do).
The certificate is withdrawn for the entire company, if one location meets the conditions for withdrawal. The exclusion of a ”problematic” location is not permitted as a matter of principle.
(!)
Milestones to Matrix Certificate VS
Oct 01 Mar 02 Apr 02 May 02
International Standards and internal directives publishedin Voith and VS-Intranet:• Standard DIN EN ISO 9001:2000• Group Directives J.M. Voith AG• Group Division Directives VS
TRQMMeeting
TRQM-Manual VS(MKe)
Certification auditsVSH + all OUs
Matrix Certificate
VS
Adaption of localMgmt Systems (I)
(OU-TRQMr)
Adaption of localMgmt Systems (II)
(OU-TRQMr)
Audits of theMgmt Systems
(OU-TRQMr)
Announcement of VS matrix certification goal (HPS)
Mgmt Review of VS Technical Risk and Quality
Mgmt System
VS
D w
i, M
Ke,
200
2-08
-21,
Sch
edul
e 3
Mat
rix C
ertif
icat
e V
S.p
pt
VS is about to complete the implementation of the new VS Management System. The VS Top Management has decided to aim at a Matrix Certification of the whole Company as soon as possible.
Review of TRQMM(all OUs)
Aug 02 Sep 02 Oct 02
GroupMeeting
Nov 02 Dec 02
Release TRQMM,selection of TÜVas Certification Body
For details
, contact
your OU-TRQMr
Matrix Certificate: Certification Body
Since most OUs had recommended their national TÜV organizations, VS has chosen TÜV Germany as the leading Certification Body.
Cooperation of TÜV Rheinland / Berlin / Brandenburg and TÜV Süd (Stuttgart / Munich) as leading body.
National TÜV organizations will be responsible for the local certification audits.
List of national TÜV organizations that will perform the local audits to be published soon at this place.
ISO 9000:2000 What’s New?
Product Realization
ProductService
Management of Resources
MeasurementAnalysis
Improvement
Responsibility
Input Output
QualitätsmanagementsystemKontinuierliche Verbesserung
Management
Input Output
Quality Management SystemContinuous Improvement
CUSTOMER
CUSTOMER
SATISFACTION
REQUIREMENTS
ISO 9000:2000 What’s New?
Four Main Chapters
• Management responsibility (General requirements, objectives, planning, quality management system, management review)
• Management of Resources (Human resources, information, infrastructure)
• Product Realization (Design and development, purchasing, production)
• Measurement, Analysis and Improvement (Customer satisfaction, internal audit, monitoring of processes, continuous improvement)
ISO 9000:2000 What’s New?
Important Changes:
The Management Review:
•The management review now requires a complete set of fact and data based reporting including customer satisfaction data and evidence for improvement
•The Management review Output now requires clear statements and action plans for:
- Improvement of the Quality Management System and its processes
- Resource planning in order to realize the improvements and overall Quality Management System- Improvement of product related items
ISO 9000:2000 What’s New?
Important Changes:
Resource Management:
•Resource Management now covers:- Training- Work environment- Financial resources
Continual Improvement
•Active determination of customer satisfaction•Process Improvement based on facts and data (performance indicators)
•Evidence that process improvements lead to a better overall company performance
The Matrix Certification
Affiliate
Headquarter
Affiliate
Audit
Affiliate
Audit
Affiliate
Audit
Certificate
Certif
icat
ion A
udit
VS has decided to include allOUs in certification audits 2002
The Matrix Certification
Affiliate
Headquarter
Affiliate
Audit
Affiliate
Audit
Affiliate
Audit
Survei
llance
Audit
AuditReport
Summary
Important Factors of Successful Process management:
• Develop processes across functions (Think process not function)
• Think Business Success not ISO 9000:2000 (ISO 9000:2000 is only a framework)
• Share process knowledge across organizational units
• Develop continual improvement platforms
• Create standards as far as possible and reasonable
• Connect Processes to measurable Indicators
• Include Process Performance reporting in normal performance report structure
• Facilitate systematic improvement by providing resources included in organization budget