Embed Size (px)
Citation preview
Mastering the speed of change
Sergio Colella
President Europe, SITA
The digital divide
In 2025 Post-digital travelers will double Pre-digital
68%post-digital, tech savvy, highly mobile
travelers in 2025
83%Air transport CIOs and IT executives
believe passenger demographics will
impact their digital strategy by 2025.
Change is accelerating - driven by people
Seamless Journey
Digital identity
Sustainable Aviation
Mobility aaS
Collaboration Smooth Operations
Self empowered
Work empowered
Change is accelerating - driven by people
Seamless Journey
Digital identity
Sustainable Aviation
Mobility aaS
Collaboration Smooth Operations
Self empowered
Work empowered
We cannot dictate the speed
AI / Machine learning
Digital
Twin
Mobility
Blockchain
IoT
Biometry
Platform
Infrastructure
automation
5G
Cloud
APIs
Single Token
Digital
Payment
Identity
Wallet
Self-service
SDN
Change is accelerating - enabled by technology
Seamless Journey
Digital identity
Sustainable Aviation
Mobility aaS
Collaboration Smooth Operations
Self empowered
Work empowered
Mobility
Computer viewBlockchain
IoT
Biometry
Prediction
Digital Twin
360° View
Platform
Infrastructure
automation
5G
Cloud
APIs
Digital
Payment
Digital Token Self-service
AI Machine Learning
SDN
AI / Machine learning
Digital
Twin
Mobility
Blockchain
IoT
Biometry
Platform
Infrastructure
automation
5G
Cloud
APIs
Single Token
Digital
Payment
Identity
Wallet
Self-service
SDN
Change is accelerating - enabled by technology
Seamless Journey
Digital identity
Sustainable Aviation
Mobility aaS
Collaboration Smooth Operations
Self empowered
Work empowered
Mobility
Computer viewBlockchain
IoT
Biometry
Prediction
Digital Twin
360° View
Platform
Infrastructure
automation
5G
Cloud
APIs
Digital
Payment
Digital Token Self-service
AI Machine Learning
SDN
We master the speed
Technology users are happier as they travel2018 passenger satisfaction rate
9
Source: SITA Passenger IT Insights 2019
PRE TRAVEL AT THE AIRPORT ON BOARD ARRIVAL
Improved passenger satisfaction rate due to passenger flow
investment
AIRLINES
78%of airlines registered
improvement inPAX Satisfaction
66%of airlines registered
increase inAvg. Processing Speed
AIRPORTS
74%of airports registered
improvement inPAX Satisfaction
58%of airports registered
increase inAvg. Processing Speed
Source: SITA Air Transport IT Insights 2019
Airlines and airports increasingly invest to achieve benefits
They spend $50 Billion in 2018
11
Source: SITA Air Transport IT Insights 2019
Mastering the speed of change
DIGITAL PASSENGER JOURNEY
THE WOW EFFECT
Travel to be seamless, delivered as a single, unified, personalized experience
Happy, empowered, informed travelers
DO MORE WITH LESS: Improved capacity thorough digital technology, while reducing CAPEX/OPEX
Mastering the speed of change
TECH ENABLED COLLABORATION
THE VALUE OF SHARING
Get out of “my data” silo
Ecosystem of all stakeholders: passengers, airports, airlines, ground handlers, governments, workforce, airframer, OEM, MRO, cities…
Always on, highly connected, everything is monitored - a ‘data storm’ from every device, consumed as APIs via a platform
DO BETTER TOGETHER: trusted framework to enable true collaborative decision making
Mastering the speed of change
OPERATIONAL INTELLIGENCE
SMOOTH EVERY DAY
Efficient, real-time, informed, integrated operational management
Situational awareness, automated, proactive, predictive operational planning
Sustainable aviation, Digital Fuel to enable smarter use of people, resources and assets in SmartAirports
DO BETTER WITH LESS: improve OTP, shorten aircraft turnaround, reducing emissions
Mastering the speed of change
DIGITAL PASSENGER JOURNEY
THE WOW EFFECT
OPERATIONAL INTELLIGENCE
SMOOTH EVERY DAY
TECH ENABLED COLLABORATION
THE VALUE OF SHARING
