Master Examiner Workshop DOL – Driver Training Schools Program November 13 th, 2014

Master Examiner Workshop DOL Driver Training Schools Program November 13 th, 2014

Check-Rides the good, the bad & the ugly When would you get one? - Annual audits - Complaints - Law of averages extremely high or low passing rates Why do them? - Standardization - Public Safety - Competitive equality - Ensure proper training What has DOL seen so far? - No consistency - Lack of professionalism - Poor training by driving schools - Entitlement

DOLS MISSION TARGET ZERO

WHAT IS TARGET ZERO? Washington States Strategic Highway Safety Plan: Initiated in 2000 (currently in Phase 4) Zero deaths on WA States roads & highways by the year 2030

HOW DO WE GET THERE? The four Es plus one Education Enforcement Engineering Emergency Medical Services Leadership

HOW DO WE GET THERE? Education: Give students and drivers proper training & good information to make the best choices while driving Enforcement: Use driver behavior data to help law enforcement officers pinpoint locations with a high number of serious collisions

HOW DO WE GET THERE? Engineering: Use best practices & technological advances to prevent or reduce the severity of collisions Emergency Medical Services: Provide high-quality, rapid emergency and medical response to injury collisions

HOW DO WE GET THERE? Leadership/Policy: Strategies that involve laws, agency rules or policy changes DOL responsibility & training Commercial & Public driving schools responsibility Public engagement & participation

WHERE ARE WE NOW? SKILLS TEST TRAINING DTS Statistics YTD 11/13/2014 Master Examiners Trained 180 Master Examiners Certified 144 Master Examiners Disqualified 16 Certified Examiners Trained 104 Certified Examiners 48

WHERE ARE WE GOING? STANDARDIZATION OF THE EXAMS RCW 46.82.450 (1)(e) requirement that all driver training school employees conducting driver licensing examinations meet the same qualifications and education and training standards as department employees who conduct such examinations, to the extent necessary to conduct the written and driving skills portions of the examinations Timeline Examiners must be certified by March 31 st, 2015

HOW DO WE GET THERE? DEFINITIONS Master Examiner (ME) Certified Examiner (CE) Certified Examiner (CE) Training Examiner Certification Process Certification Check-ride Certification Documentation

Master Examiner (ME) Licensed Trainer of Trainers Instructor (commercial or public) that has been trained & endorsed by DOL to administer Knowledge & Skills Testing, thru the Examiner Certification Process, in conjunction with the Agreement for Services contract Master Examiners may also conduct Certified Examiner (CE) trainings and certify potential Examiners, thru the Examiner Certification Process, as approved by DOL

Certified Examiner (CE) Licensed Instructor (commercial or public) that has been trained & endorsed by DOL to administer Knowledge & Skills Testing, thru the Examiner Certification Process, in conjunction with the Agreement for Services contract

Certified Examiner Training DOL-approved 20-hour training, taught by a DOL-endorsed ME or Tech Specialist The training certifies/endorses Instructors to administer the Knowledge & Skills Tests The 20-hour training should meet the same standard of training as is required by DOL for its own employees & should be delivered as DOL prescribes Following completion of the training, Certified Examiners (CEs) must show the ability to properly administer the Knowledge & Skills Tests and meet or exceed DOLs minimum public safety standards in doing so

Certified Examiner Training 20-HOUR TRAINING ROAD MAP Training Pre-requisites (4 hrs) -Complete online modules & quizzes w/ 100% - must bring to class -Read Examiners Requirements & Responsibilities Manual

Certified Examiner Training 20-HOUR TRAINING ROAD MAP cont Classroom, PowerPoint & Scoring Worksheet (6 hrs) -Introduction, overview & sign-in -DOL-approved PowerPoint walk-thru modules -Complete scoring worksheet & review

Certified Examiner Training 20-HOUR TRAINING ROAD MAP cont In-vehicle Practice & Observation (10 hrs) -Vehicle Inspection & Walk-around -In-vehicle practice scoring drives a minimum of 4 -In-vehicle observation drives a minimum of 8 -Final practice drive assesses skill level -Primary focus of training

Certified Examiner Training 20-HOUR TRAINING ROAD MAP cont Specific Training Guidelines -Complete training w/in 3 days -Training has to be given in subsequent or adjacent days -No late enrollees or partial credit -Must complete all components of training in set time -Send DOL DTS Program all training documentation

Examiner Certification Process NEW EXAMINER PROCESS Specific process by which a licensed Instructor (commercial or public), in good standing, is certified or endorsed to administer Knowledge and/or Skills Tests The Instructor must complete a DOL-approved 20-hour CE training from a DOL-endorsed Master Examiner (ME) The 20-hour CE training must be administered as specifically prescribed by DOL. Any variations in the training process, must be reviewed and approved by DOL Following completion of a 20-hour CE training, the Instructor is allowed 3 attempts to qualify for a CE endorsement

Examiner Certification Process NEW EXAMINER PROCESS cont If an Instructor fails to qualify for their Examiner endorsement after 3 attempts (or Certification Check-rides), they will not be permitted to administer any DOL-approved examinations (Knowledge & Skills Tests) for 6 months After 6 months, Instructors may re-submit their name to become a Certified Examiner, as long as they: - re-take the 20-hour CE training & pass a Certification Check-ride - are in good standing & have no sanctions against their Instructor license - have notified DOL of their intent to re-certify & provided proof of training

Examiner Certification Process CURRENT EXAMINER PROCESS Current Examiners are also required to complete a DOL-approved 20- hour CE training from a DOL-endorsed Master Examiner (ME). By March 31 st, 2015, all current Examiners must complete a 20-hour CE training and have been certified by a DOL-endorsed ME, in order to maintain their CE endorsement & continue conducting examinations

Examiner Certification Process CURRENT EXAMINER PROCESS cont If after 3 attempts, a current Examiner fails to certify to keep their Examiner endorsement, they will not be permitted to administer any DOL- approved examinations (Knowledge & Skills Tests) for 6 months After 6 months, those Examiners may re-submit their name to become a Certified Examiner, as long as they: - re-take the 20-hour CE training & pass a Certification Check-ride - are in good standing & have no sanctions against their Instructor license - have notified DOL of their intent to re-certify & provided proof of training

Certification Check-ride PRINCIPLES The Certification Check-ride is conducted by the certifying Examiner and administered to a DOL-endorsed ME (as a mock customer), upon completion of the 20-hour CE training, for the purposes of demonstrating the ability to properly administer a Skills Test The Certification Check-ride must be administered no sooner than 7 days & no later than 45 days following completion of the 20-hour CE training The certifying Examiner must exhibit all the primary requirements listed on the Certification Checklist, in order to be certified Following the Certification Check-ride, the Master Examiner (ME) must complete the Certification Documentation & send it to DOL for review and endorsement processing

Certification Check-ride STEPS TO FOLLOW 1.ME will conduct a Check-ride (acting as a customer) and the certifying Examiner will administer a full Skills Test to the ME, demonstrating all the requirements listed on the Certification Checklist NOTE: The ME should wait in the vehicle (as a customer) and the certifying Examiner should start the Check-ride from the beginning

Certification Check-ride STEPS TO FOLLOW 2.On the Certification Check-ride, the certifying Examiner should utilize a SKILLS TEST SCORE SHEET & demonstrate all of essentials listed below (w/o the use of any training tools or extracurricular reminders): Utilize good awareness & provide clear, timely instructions Utilize exact verbiage for all the maneuvers (w/o the use of training tools) Identify all the proper deductions Score the deductions in the correct places Add the final score correctly The outcome of the certifying Examiners Certification Check-ride should be identical to the MEs outcome (pass fail) The final score should be within an appropriate range of the MEs score (approximately 6 points or less)

Certification Check-ride STEPS TO FOLLOW 3.Following the Certification Check-ride, the ME will complete a separate SKILLS TEST SCORE SHEET which correctly reflects their performance (and planned mistakes) as the mock customer 4.ME compares/contrasts their performance score sheet against the certifying Examiners score sheet to assess that persons ability to successfully administer an adequate Skills Test 5.ME discusses any discrepancies made by the certifying Examiner when scoring, as compared to their own score sheet, and informs them of the results of the Certification Check-ride. MEs should utilize their own score sheet as a reference for what was expected on the Certification drive

Certification Check-ride STEPS TO FOLLOW 6.Complete the EXAMINER ASSESSMENT REPORT: Examiner Scoring transfer the deductions made by the potential Examiner from their Skills Test score sheet into the corresponding columns/boxes on the Assessment Report (under the Examiner Scoring section) NOTE: there are Danger Potential, Lack of Skill and Congestion Potential boxes similar to that of the score sheet Master Examiner Scoring transfer the deductions made by the ME from their Skills Test score sheet into the corresponding columns/boxes on the Assessment Report (under the Master Examiner Scoring section)

Certification Check-ride STEPS TO FOLLOW 6.Complete the EXAMINER ASSESSMENT REPORT cont: Discrepancies utilize the Discrepancies section to discuss the differences in scoring, identify missed deductions or mis-scored errors and/or explain any rationale for why an error should or should not have been scored by the certifying Examiner NOTE: The results of the Certification Check-ride do NOT need to be given immediately to the certifying Examiner. Master Examiners may and should consult with a DOL Master Examiner, prior to finalizing the outcome of a Certification Check-ride, if further clarification is needed when striving to be consistent with minimum public safety standards

Certification Check-ride STEPS TO FOLLOW 7.Complete the CERTIFICATION CHECKLIST: Objectives place a + on the line next to each objective the potential CE accomplished. Consequently, place a on the line next to each objective the potential CE did not successfully accomplish Results check the appropriate box which corresponds with the end result of the certifying Examiners Check-ride Notes give a conclusive explanation for the results of the Certification Check-ride. Speak to safety issues, outstanding areas of concern and/or significant problems that occurred while on the Certification Check-ride. MEs should also make suggestions for additional training needs that will aid the certifying Examiner on improving deficiencies before making future attempts at Certification Check-rides

Certification Check-ride STEPS TO FOLLOW 8.Send DOL all the completed Certification Documentation, via email or fax, to the TSE inbox NOTE: a Certified Examiner (CE) will not actually receive their endorsement to administer testing until DOL has reviewed the documentation and approved it to be consistent with best practice. The newly endorsed CE must get confirmation from DOL that the documentation is in order and that the endorsement has been added to their license Driving schools must also submit an Examiner roster adding the newly certified Examiner to it. However, the Examiner can NOT begin testing until DOL has sent verification to the school that the Examiner certification process is complete and the Examiner has been added to the Portal (SAW).

Certification Check-ride RULES OF THUMB The Certification Check-ride should not end as a result of a Law Violation or a Dangerous Action, as it would end the exam prematurely and minimize the MEs ability to fully assess the certifying Examiner for proper scoring and awareness MEs should assess whether all the Danger Potential errors were identified and scored correctly, especially VIS & SIG The MEs performance score on Certification Check-rides can vary, but they should largely include VIS, SIG and/or other Danger Potential deductions, as well as various smaller deductions NOTE: Two or more VIS deductions missed on any Certification Check- ride is an indicator of poor awareness by the Examiner

Certification Check-ride RULES OF THUMB cont The Certification Check-ride should consist of at least 6 8 deductions and/or an end score from the mid 70s to the mid 80s. Any less than that does not effectively measure a certifying Examiners ability to administer a Skills Test If possible, make the same error twice, on the Certification Check-ride, to ensure that the certifying Examiner knows how to properly score repetitive errors. The end result of the Certification Check-ride should be similar to the MEs NOTE: If the end result is not the same, the certifying Examiner should not be certified. For example, an MEs score sheet has a disqualifying score of 76 & the potential CEs score sheet has a qualifying score of 84. In this scenario (or likewise), the certifying Examiner should NOT be passed

Certification Documentation The required paperwork to be completed by the Master Examiner when conducting a 20-hour CE training and/or certifying an Examiner The certification documentation must be sent to the DOL DTS program for processing/review before an Examiners endorsement is granted DOCUMENTATION INCLUDES: Training Notification 14 days prior to training Training Log 3 days after completion Certificate of Completion 3 days after completion Certifying Examiners Skills Test score sheet 3 days after completion Master Examiners Skills Test score sheet 3 days after completion Examiner Assessment Report 3 days after completion Certification Checklist 3 days after completion

Certification Documentation TRAINING NOTIFICATION - Notify DOL a minimum of 14 days prior to conducting training - List the training location, dates & times - Identify the ME that will be conducting the CE training - ME signs & dates prior to sending to DOL - Email, fax or mail the form(s) to any of the addresses on the form

Certification Documentation TRAINING LOG - List location, dates & times of the training - List all attendees & their license #s - 4 practice drives & 8 observation drives - Final practice drive - List drive dates - ME signs, dates & sends to DOL w/in 3 days of completion

Certification Documentation CERTIFICATE OF COMPLETION - ME completes a Certificate of Completion for each trainee & keeps copy - ME completes dates of training & location -Trainee signs the Certificate - ME signs & dates the Certificate - Send in w/in 3 days of training completion

Certification Documentation EXAMINERS SCORE SHEET - Certifying Examiners will complete a full Skills Test on their Certification Check-ride - They should score everything they see & use exact verbiage - ME takes Examiners score sheet after the Certification Check-ride is completed - ME sends to DOL w/in 3 days of certification completion

Certification Documentation MASTER EXAMINERS SCORE SHEET - ME completes score sheet which accurately reflects their performance on the Certification Check-ride - ME should contrast/compare the Examiners score sheet against their own for validity - Go over differences with the certifying Examiner & give Certification Check-ride results - ME sends to DOL w/in 3 days of certification completion

Certification Documentation CONTRAST & COMPARE

Certification Documentation EXAMINER ASSESSMENT REPORT - Complete Assessment Report after Certification Check-ride - Transfer deductions from score sheet(s) to corresponding Assessment Report scoring sections - Give explanations of scoring differences in Discrepancies section & both parties sign - ME sends to DOL w/in 3 days of certification completion

Certification Documentation CERTIFICATION CHECKLIST - Shows all objectives needed to certify - Mark + for completed tasks - Mark for non-completed - Check Results box Pass YES or NO - Give summary & conclusive explanation of Certification Check-ride in Notes section - ME sends to DOL w/in 3 days of certification completion

WHERE TO FIND THESE FORMS http://www.dol.wa.gov/business/drivertraining/dtforms.html

Notify DOL prior to conducting CE Training: Send CE Training Notification form to [email protected] a minimum of 14 days prior to conducting the training CE Training Pre-requisites (4 hrs): Trainees must complete online module quizzes w/ 100% & have read the Examiner's Manual prior to attending training Classroom Module (6 hrs): Complete PowerpPoint & modules & Scoring Worksheet Driving Module (10 hrs): 4 Practic Scoring Drives 8 Observation Drives 1 Final Practice Drive Complete Training Log & Certificate of Completion: Send forms to [email protected] w/in 3days of training completion Examiner Certification Check-ride: 3 attempts to certify certify w/in 7 to 45 days after completion of CE Training Complete Examiner Assessment Report & Certification Checklist: Send forms to [email protected] w/in 3 days of Certification Check-ride School complete Examiner Roster: Send a new Examiner roster to DOL w/ the newly qualified Examiner added. Wait for verification from DOL before the Examiner can begin testing Retain a copy of all forms for your records: Audits Complaints CE TRAINING FLOW CHART

Required forms for CE training (send all forms to [email protected]) MEs must keep copies of all forms for their [email protected] CE Training Notification Form send to DOL a minimum of 14 days prior to the CE Training List CE Training location, dates & times Identify ME that will be conducting the CE Training Pre-requisites for CE Training ensure trainees have completed prior to attending training, if not cannot attend Online module quizzes completed w/ 100% Read the Examiners Requirements & Responsibilities Manual Training Log complete w/in 3 days of training completion (dont send to DOL unless requested) List all trainees attending & their license #s Documents completion of Pre-requisites & Classroom module Documents 4 practice scoring drives Documents 8 observations drives Documents Final practice drive Certificate of Completion send to DOL w/in 3 days of training completion Certification Check-ride conduct no sooner than 7 days & no later than 45 days after CE Training completion Examiner has 3 attempts to certify If Examiner fails an attempt, the next Check-ride attempt must not be sooner than 7 days & no later than 45 days Certification Documentation send to DOL w/in 3 days qualified Check-ride Certifying Examiners score sheet Master Examiners score sheet Examiner Assessment Report Certification Checklist Driving School Examiner Roster driving school sends to DOL prior to Examiner being able to test

Examiners Manual Review

Identity Examining the applicants photo identification Comparing the applicants signature Before you begin the drive test, you will want to verify the applicants identity to ensure the person taking the drive test is the actual person scheduled for the test. Some of the ways to verify a applicants identity include:

Proof of Insurance Acceptable forms of insurance: Must include either the name of the policy holder(s), a description of the vehicle or both Must have effective and expiration dates of insurance coverage Broadform Insurance or SR-22 Liability Bond Faxed or Computer print-offs of insurance document Proof of insurance can be provided via a portable electronic device Washington state law requires drivers to carry an insurance identification card when operating a motor vehicle

Instruction Permit All applicants must have a valid instruction permit or a valid foreign Drivers License prior to taking the Skills Test Verify that the applicant has: a valid instruction permit; or a valid foreign driver license; or a valid Temporary Authorization to Drive (DLE-520-074) NOTE: Temporary Authorization to Drive (TAD) forms are NOT substitutes Permits or Driver Licenses. They should only be used to administer Skills Tests with customers who have no valid Permit or Drivers License. Attach the TAD form with the Skills Test score sheet and file the together for auditing purposes.

Physical Assessment Applicants who have a physical or mental impairment, that may affect their ability to safely operate a motor vehicle, must be referred to a Licensing Service Office (LSO) for their Skills Test Use of extra vehicle equipment, that may help the applicant compensate for their impairment, may potentially result in a restriction on the applicants driver license. The applicant must complete their Skills Test at an LSO if they require special equipment to compensate for their impairment

Physical Assessment (continued) Limited strength or mobility Artificial limbs/loss of limbs Vision Temporary impairments Paralysis Severe tremors Mental limitations Some examples of impairments that might affect a persons ability to safely operate a vehicle are:

Physical Assessment (continued) An applicant that relies on outside mirror(s) for best possible vision and/or blind spot checks, due to impaired vision or limited neck mobility, should be referred to an LSO for their Skills Test NOTE: An applicant who is deaf or hard of hearing IS eligible to take a Skills Test at your school. A hearing-impaired interpreter may accompany the customer on the drive test, if requested. The interpreter can NOT sit in the front passenger seat & may only assist from the back seat, as needed. The Examiner needs the best vantage point to score the Skills Test effectively.

Physical Assessment (continued) Pedal extenders Steering knob Turn signal extensions All hand controls Panoramic mirror If the applicant brings their own vehicle for the Skills Test, check for any extra vehicle equipment that the applicant may be using to compensate for an impairment. These may include:

Pre-trip Inspection All brake lights All turn signals Parking brake License plates and tabs Seat belts Windows should roll down Windshield wipers (if raining) Headlights, snow tires, studded tires, etc. (if adverse weather conditions) The pre-trip inspection is used to determine if the vehicle and applicant knowledge of the vehicle meet safety standards. For any vehicle used for the drive test, the items listed below must be checked prior to taking the applicant on the test NOTE: An applicant can opt to use hand signals on the Skills Test if their electronic turn signals do not work or they can use an insured driving school vehicle

Pre-trip Inspection Pre-trip Inspection (continued) All applicants must demonstrate hand signals and Brake Reaction test before being allowed to continue the Skills Test NOTE: If a customer doesnt know correct arm signals, they can be given a short period of time to independently review a training tool (as shown above) & then allowed to demonstrate the arm signals correctly. If the proper arm signals are then demonstrate correctly, the Skills Test may continue

Conducting the Drive Test Give instructions far enough in advance to make sure the maneuver can be safely completed Advise the applicant what to do, not how to do it Look at the person and use a normal conversational tone Be professional and courteous Minimize conversation once in the vehicle Examiners must follow the drive test course as outlined, and may not omit any part of the test. It is extremely important that instructions be given in a uniform manner. General points to remember are:

Cautions to Observe Do not hurry the applicant and avoid appearing impatient An applicant may decide to stop the drive test. You should not urge them to continue If the applicant loses control of the vehicle, you must be alert and prepared to assume control You must be careful to watch everything the applicant does. Do not get into the habit of focusing on scoring only one or two items

Teaching vs Testing It is not appropriate or permissible to provide training during the drive test Warning applicants about their bad habits throughout the drive test is not allowed However, Examiners may give clarifying directions for confusing drive route situations and/or customers with language barriers

Scoring System The scoring system is designed so that the applicants actions errors, or omissions will be considered and scored as: Danger Potential (DP) Danger Potential (DP): An action that would be potentially dangerous if other traffic, pedestrians, etc. had been present Lack of Skill (LS) Lack of Skill (LS): An action that, while not particularly dangerous, clearly indicates a lack of skill Congestion Potential (CP) Congestion Potential (CP): An action that is not necessarily dangerous, nor clearly indicates a lack of skill, but would potentially congest or inhibit the normal flow of traffic

Skills Test Score Sheet The Skills Test score sheet is FOR TESTING ONLY DO NOT teach to the Skills Test or use the score sheet in TSE curriculum whatsoever Keep a copy of the score sheet in the student file

Skills Test Score Sheet (continued) Use the following guidelines to begin filling out the DT Score Sheet: 1.Name: 1.Name: Print the applicants name as shown in your records or on the applicants identification or permit 2.Date of Birth 2.Date of Birth: Print the applicants date of birth as shown in your records or as shown on the applicants identification or permit 3.Driver License Number 3.Driver License Number: Copy the applicants license number (if known) as shown in your records, on the applicants receipt, or on the applicants identification or permit PUBLIC, JOHN Q.01/27/84 PUBLIJQ168B7

Skills Test Score Sheet (continued) 4.School Name and Number: 4.School Name and Number: enter the school name and number assigned by DOL 5.Signature 5.Signature: have the applicant sign the score sheet. Verify that the applicants signature matches the signature on their identification or other documents provided 6.Date 6.Date: fill in the test date 7.Location 7.Location: fill in the city or town where the test is administered. If you use more than one route, identify the route by name or number 8.Route #: 8.Route #: list the route used on the Skills Test. Alternate routes on re-tests w/ customers 9.Examiner 9.Examiner: sign the score sheet and record your Instructor license number 10.Start time: e 10.Start time: enter the time the test begins 11.End time 11.End time: enter the time the test concludes PUBLIC, JOHN Q.01/27/84 PUBLIJQ168B7MY SCHOOL/ 0001 John Q. Public 10/31/14 OLYMPIA R. Smith #12345 Route 1 10:00 AM10:18 AM

Skills Test Score Sheet (continued) The score sheet is divided into different categories designated by maneuvers for evaluation Each maneuver category contains separate skills with designated point values Each driving error or omission is scored by circling a point deduction If the performance on a single skill within a maneuver is unsatisfactory, the designated points are deducted the designated points should be circled clearly

Skills Test Score Sheet (continued) Recording the errors: Circle the abbreviation for the skill on which the error was made If an error is duplicated, put a slash thru the previously circled error for each time the error is made Circle every error you see during the exam Errors must meet the given definition to be scored NOTE: Examiners should NOT circle any point deductions until the Skills Test is over. This helps remove bias from the exam & allows the Examiner to be focused solely on the customer and their surroundings.

Skills Test Score Sheet (continued) Recording the score: Circle the corresponding point deduction for the error made

Skills Test Score Sheet (continued) Recording the score: When errors are made in both LS & CP sections, circle only the DP points CORRECT SCORING INCORRECT SCORING

Skills Test Score Sheet (continued) Recording the score: The point deductions will not be made more than once for each type of error. When two or more errors are made in the same section, score only the point value for that section Thus, the total point deduction here is 3 pts, not 12 pts NOTE: The maximum number of points that can be deducted on any maneuver is the Danger Potential score for that maneuver

Skills Test Score Sheet (continued) Recording the score: When errors are made in more than one section(s), circle only the DP points CORRECT SCORING INCORRECT SCORING

SKILLS TEST SCORING READ THE EXAMINERS MANUAL &

DO THE MATH

Whats wrong?

- 4 and 2 point deductions were both circled for Park & Start on Hill - No more than the maximum point deduction can be scored for each maneuver SO.. - Only 4 points shouldve been scored here - Total score should be 92, not 90 INCORRECT SCORING

Whats going on here?

- DP:VIS is circled, but the CP score was deducted - 2 pts were incorrectly deducted, rather than 4 pts - Total score should be 90 rather than 92 - PS Qualified box was not checked either MORE INCORRECT SCORING

How about this one?

Basic Math Error 100 pts 14 pts = 86 Not 84

SKILLS TEST SCORING WHEN IN DOUBT DO THE MATH AGAIN

Whats wrong with this score sheet?

No deductions shown & given a score of 81

Mental scores will result in a Re-exam at an LSO & possibly action against your school FORBIDDEN

Same customers re-exam at an LSO Slightly different outcome

On the re-exam, the customer failed with a DA early on. However, despite the disqualification by DA, the LSR continued administering a full Skills Test to accurately depict the customers inability to drive and/or follow the rules of the road. If a DA had not been scored, the customer wouldve received a total score of 68 (w/ 22 deductions)

RE-EXAM JUSTIFICATION RCW 46.20.305(1) Incompetent or unqualified driver Re-exams Physician's certificate Action by department (1) The department, having good cause to believe that a licensed driver is incompetent or otherwise not qualified to be licensed, may upon notice require him or her to submit to an examination

SCORING MODULES FOR CERTIFIED EXAMINER TRAINING

Causes for Disqualification Accident (ACC) Dangerous Action (DA) Violation of a Traffic Law (VIO) Failure to Perform (FTP) Accumulation of Errors If any of the following occur, the applicant is disqualified and the drive test is ended:

Causes for Disqualification (continued) Contact with a pedestrian Contact with another vehicle Running off the road onto lawns or shrubbery Contact with a fixed object (such as a mailbox) Accident (ACC)

An accident that was prevented by the expert driving on the part of another Dodging by a pedestrian (the Superman effect) The examiner having to assume physical or verbal control of the vehicle Dangerous Action (DA) Causes for Disqualification (continued)

Speeding is scored only when the applicant exceeds the speed limit by more than 5 mph Failure to stop at a stop sign or traffic light Driving on the wrong side of the road Turning from a straight ahead lane (when theres a designated turn lane) or driving straight when in a turn lane Driving the wrong way on a one-way street Any time an applicant is stopped by law enforcement and receives a warning or a citation it will be reason for disqualification Violation of Traffic Law (VIO) Causes for Disqualification (continued) NOTE: DO NOT INSERT YOUR OWN INTERPRETATIONS OR DEFINITIONS OF LAW VIOLATIONS INTO THE SKILLS TEST

HOLD ON, STOP!!! DID YOU HEAR THAT? LET ME SAY THAT AGAIN!!! DO NOT MAKE UP YOUR OWN RULES FOR THE SKILLS TEST THAT IS BAD REALLY BAD! Violation of Traffic Law (VIO) Causes for Disqualification (continued)

Applicant refuses to try a maneuver or states they cannot perform the required action Applicant fails repeatedly to respond to instructions or directions given, to the point the test cannot be completed Failure to Perform (FTP) Causes for Disqualification (continued)

At the conclusion of the Skills Test, correctly add the customers point deductions (using proper scoring) to get a total Subtract the total point deductions from 100 to get the customers score A score of 80 or higher is passing Accumulation of Errors Causes for Disqualification (continued)

Scoring the Skills Test This module includes definitions of the maneuvers as well as the different items to be scored. You should commit these scoring procedures to memory in order to accurately score the test The abbreviation for each possible scoring item is found at the end of each possible scoring item detailed in this module These abbreviations indicate the specific error that was made and are listed on the score sheet under each specific maneuver When scoring during the Skills Test, circle the abbreviation to indicate that an error was made. If the error was made more than once, place a hash mark thru the circled abbreviation to indicate each additional instance the error was made

Scoring the Skills Test GOLDEN RULE: * If its not on the score sheet OR in the Examiners manual it should not be scored *

Scoring for Vision (VIS) VIS (vision) is scored when the customer doesnt use best possible vision when entering or leaving traffic, making lane changes, backing, entering intersections, etc. Best possible vision for each maneuver is identified in each scoring section Best possible vision depends on the vehicle You are expected to use good judgment & be practical when scoring vision Vehicles equipped with monitors, that allow a view of what is to the rear of the vehicle, can not be utilized during the Skills Test

Backing Danger Potential (DP): Fails to utilize best possible vision to check traffic in all vulnerable areas. For best possible vision while backing, the applicant should turn and be looking primarily out the rear window unless use of mirrors is best possible vision, i.e., enclosed camper or van. Before reentering traffic, checking of the blind spot on the left side is required if movement of a car width or more to the left is made (VIS) NOTE: The customer must look to the rear of the vehicle anytime the vehicle is moving backwards, including during re-positioning to re-enter traffic. If not, VIS is scored

Backing Backing (continued) Danger Potential (DP): After stopping, the customer fails to use the required signal when re- entering traffic. One car-width movement to the left is required to be scorable (SIG) NOTE: continuing straight (next to the edge of the street) is not scored; unless a lane change or passing maneuver is made (at some point) to re-enter traffic. If significant distance has been driven since completion of the maneuver, score appropriate VIS or SIG deductions under Lane Travel or Passing sections

Backing Backing (continued) Danger Potential (DP): Fails to stop at sidewalk area, if present (SW) Fails to stop before entering travel portion of road, if no sidewalk is present (STP) NOTE: Do not score SW and STP in the same maneuver

Backing Backing (continued) Danger Potential (DP): Backs too fast and is out of control. Use good judgment. Some customers have better backing skills than others (SPD) Backs wide, going over center of the road (WIDE) NOTE: If the applicant backs wide, going over the center of the road and does not return to their lane of travel, stop the test and score as Dangerous Action (DA)

Backing Backing (continued) Danger Potential (DP): After the turn, backs up on the curb with one wheel or strikes the curb and is unable to continue backing as a result (CURB) With no curb present, backs off the road with one or more wheels and no damage to property (ROAD) NOTE: If the customer backs over the curb with more than one wheel, score as (DA). If it causes damage to lawn, shrubs, mailbox, etc., score as dangerous action (ACC)

Backing Backing (continued) Danger Potential (DP): Fails to make a second stop (if needed) to look for traffic at an obscured corner, alley or driveway. Do not score if the customer safely edges out and looks for traffic (2STP) Prior to the turn, unable to back the car around the corner, striking the curb three times. Stop the maneuver, score everything you see and continue the rest of the test (UNABLE) NOTE: If the applicant backs wide, going over the center of the road and does not return to their lane of travel, stop the test and score as Dangerous Action (DA)

Backing Backing (continued) Lack of Skill (LS): Backs wide (not over center of the road) during turn and right rear wheel is in excess of 18 from the curb or edge of the road (visual approximation) (WIDE) On the straight line backing portion, does not keep vehicle within 18 of roads edge (visual approximation) (DIS)

Backing Backing (continued) Lack of Skill (LS): Cuts across corner where no curb exists (CUT) While backing, strikes curb (does not stop movement) (CURB)

Backing Backing (continued) Lack of Skill (LS): Once around the corner, does not keep vehicle in a straight line on the straight portion of test (WEAVE)

Parallel Parking Danger Potential (DP): Fails to utilize best possible vision when entering, leaving or within parking space. For best possible vision while backing the customer should turn and be primarily looking out the rear window, unless use of mirrors is best possible vision (i.e. enclosed camper or van). Before re-entering traffic, a check of the blind spot on the left side is required, including when taking a second try at parking (VIS) NOTE: When parking between two cars, if the vehicle size or position is such that it cannot be seen by oncoming cars from the rear when re-entering traffic, a left arm signal may is required. Applicants with vehicles that have an automatic feature to assist parallel parking will be advised they cannot use the automatic feature and must manually parallel park the vehicle.

Parallel Parking (continued) Danger Potential (DP): Fails to signal properly when leaving parked position. Signal is scored leaving the parking area when no signal or improper signal is given and hand signal is not given when turn indicator cannot be readily observed by street traffic (SIG) Bumper contact with another vehicle (no damage) or strikes poles. (Damage to poles is not scored as an accident) (CONT)

Parallel Parking (continued) Danger Potential (DP): Drives forward or backs through poles (THRU) Backs over curb with one wheel (CURB) NOTE: If there is damage to property, it is scored as an accident (ACC). If there is more than one wheel over the curb, stop the customer. More than one wheel over the curb with no damage to property is scored as a Dangerous Action (DA)

Parallel Parking (continued) Danger Potential (DP): Score after two failed attempts to park by the customer. If the customer does not back in, the instructions were not understood. Give additional instructions and allow a second attempt (UNABLE) Positions vehicle so that the passenger side wheels are past the poles, as if on curb, but no curb is present (ROAD) NOTE: When parking between poles or stanchions, no left arm signal is required when re-entering traffic

Parallel Parking (continued) Lack of Skill (LS): Strikes curb while attempting to park, stopping vehicle movement. Wheel does not go over curb (CURB) Fails to park within designated 1 car lengths (Visual approximation 30 feet). The 1 deduction should be scored when parking and/or when the customer is positioning to leave the parking space ( 1 )

Parallel Parking (continued) Lack of Skill (LS): Excessive jockeying by the customer moving back and forth within parking space. Score if more than three moves are made entering and/or leaving (JOC) HINT: When counting moves, use gear changes and/or change of direction as an indicator of each move (puts vehicle from Drive into Reverse or likewise) NOTE: If while parking, the customer moves the vehicle six times in the space, stop the maneuver, score everything you see and instruct the customer to re-enter traffic to continue the test

Parallel Parking (continued) Congestion Potential (CP): Makes more than one attempt to back from the travel portion of the road (must have backed at least the car into the parking space to be considered an attempt) (TRY) Does not park within 12 from the curb, the passenger side poles or the edge of road when no curb (visual approximation). Small cars inside the space, but more than 12 from the curb, poles or edge of road will be scored even though they may not be out in the lane of traffic (DIS) NOTE: Examiners may allow customers a second try at parallel parking if the customer asks. However, Examiners should not be prompting customers to try again. Any deductions made on the 1 st attempt should also be scored.

Parallel Parking (continued) Congestion Potential (CP): Fails to center the vehicle properly and is too far forward or back (use approximation ) (CENT)

Park and Start on Hill Danger Potential (DP): Fails to use best possible vision (VIS) Fails to give proper signal when entering traffic (SIG) NOTE: If movement to the left is made, the customer must signal and check blind spot prior to re- entering traffic

Park and Start on Hill (continued) Danger Potential (DP): Fails to secure the parking brake (PB) Fails to put manual transmission in gear or an automatic transmission in park (GEAR)

Park and Start on Hill (continued) Danger Potential (DP): Fails to turn front wheels in proper direction (WH) Fails to position front tire, or entire car within approximately 12 of the curb or edge of the road (DIS) NOTE: Two wheels over the curb is scored as a Dangerous Action (DA)

Park and Start on Hill (continued) Danger Potential (DP): Does not maintain complete control of vehicle or allows vehicle to roll forward or backward significantly while parking (CTL) One wheel over the curb when leaving (CURB)

Park and Start on Hill (continued) Lack of Skill (LS): Make more than two moves when positioning vehicle after driving to the side of the road (jockeying back and forth) (JOC) Strikes curb when leaving parked position (if only slight scrape do not score) (CURB)

Park and Start on Hill (continued) Lack of Skill (LS): Releases parking brake before vehicle is controlled by engine or foot brake (CTL) Congestion Potential (CP): Rear tire over 12 from curb or edge of road (DIS)

Starting Danger Potential (DP): Fails to use best possible vision when re-entering traffic (VIS) Fails to signal properly when re- entering traffic (SIG)

Starting (continued) Danger Potential (DP): Goes over curb or off shoulder of road with one wheel when leaving parked position (CURB) NOTE: Two wheels over curb or off shoulder of road is a dangerous action (DA)

Approach to an Uncontrolled Intersection Danger Potential (DP): Fails to observe all possible areas for approaching traffic prior to entering intersection. If view is clear upon approach to intersection, vision is not scored (VIS) Fails to decrease speed if necessary before entering intersection (SPD) NOTE: An uncontrolled intersection is a 3 or 4-way intersection without any signs, lights or traffic devices that control traffic flow. Score only when turn is not made

Approach to an Uncontrolled Intersection (continued) Congestion Potential (CP): Makes unnecessary stop at uncontrolled intersection with an unobstructed view (STP) Hesitates: Slows unnecessarily when approaching an uncontrolled intersection with an unobstructed view (HES) NOTE: Deductions are only scored under uncontrolled intersections when driving straight thru them. If a turn is made, it is scored under Left/Right Turn sections

Traffic Control Devices Danger Potential (DP): Fails to comply with or take necessary precaution when indicated by a traffic control device (i.e. yield signs, traffic cones, railroad signs, traffic dividers, flashing yellow lights, bicycle lanes, white fog lines, round-a-bouts, traffic circles, etc). This includes striking or putting one wheel over the curb in a roundabout or traffic circle (FTC) Congestion Potential (CP): Makes unnecessary stop at traffic control device (yield sign, railroad crossing, school zone sign, etc) (STP)

Stop Sign/Flashing Red Traffic Light Danger Potential (DP): Fails to look both directions before starting (VIS) Fails to make a second stop (or fails to edge out slowly) when needed (2STP) EXAMPLES: When the view is obstructed and an additional stop is needed to observe for cross traffic or to yield right-of-way; or when stop line is excessively far back from edge of the intersection and an additional stop is needed to safety proceed NOTE: Do not score if the customer safely edges out and looks for traffic, but doesnt need to stop a second time

Stop Sign/Flashing Red Traffic Light (continued) Congestion Potential (CP): Fails to stop before crossing the designated stop line (SL) Fails to stop before entering a marked crosswalk (CW)

Stop Sign/Flashing Red Traffic Light (continued) Congestion Potential (CP): Fails to stop before the edge of the road or intersection when there is no marked crosswalk or designated stop line (INT)

Traffic Signal Light Danger Potential (DP): Fails to look both directions before starting, when driving straight through the intersection, if the customers vehicle is the first in the lane (VIS) Fails to anticipate a change of signal on approach, entering on yellow when stop could have been made safely (YEL) NOTE: If turning at a traffic light, score VIS under the Left/Right Turn sections

Traffic Signal Light (continued) Congestion Potential (CP): Fails to stop before crossing a designated stop line (SL) Fails to stop before entering a marked crosswalk (CW)

Traffic Signal Light (continued) Congestion Potential (CP): Fails to turn right on red after stopping when no prohibiting sign is posted (ROR) NOTE: Do not score if vision is obscured or if ability to make turn safely is in question. Stops unnecessarily or fails to proceed when traffic light is green (HES)

Mechanical Operation Danger Potential (DP): Fails to manually cancel turn signal if it does not shut off automatically; or if the customer signals when no turn or lane change is being made (SIG) Drives unnecessarily with less than 1/3 of steering wheel between hands; or if the hands are positioned anywhere other than on the outside of the rim (HANDS) NOTE: Dont score if a customers hands change position or are inside the rim of the steering wheel during turns, as long as they return to proper hand control position after turning is completed

Mechanical Operation (continued) Danger Potential (DP): Elbow out of window or on sill while driving (ARM) Seated in a manner impairing vision or vehicle control (POS)

Mechanical Operation (continued) Danger Potential (DP): Unnecessary one hand driving (i.e. while shifting or giving hand signals in turn, one hand on gearshift lever, etc) (1HAND) Fails to depress clutch when starting engine; car lurches forward (CLUTCH)

Mechanical Operation (continued) Danger Potential (DP): Puts selector in improper gear causing the vehicle to go in the wrong direction (GEAR) Unnecessary hard braking (BRK)

Mechanical Operation (continued) Lack of Skill (LS): Jerky clutch engagement (CLUTCH) Stalls engine (STALL)

Mechanical Operation (continued) Lack of Skill (LS): Difficulty starting engine (if turned off while on the test). Do not score if vehicle is at fault (START) Races engine (RACES)

Mechanical Operation (continued) Lack of Skill (LS): Improper shifting or clashes gears; fails to shift when necessary or starts in improper gear (GEAR) Fails to release the parking brake (PB)

Mechanical Operation (continued) Lack of Skill (LS): Lacks knowledge of the vehicles controls and/or does not properly use them (i.e. windshield defroster, wipers, lights, etc) (CTL) Spins wheels excessively on wet or slick road (SPINS) NOTE: If vision is obstructed due to windows being fogged by rain, ice, snow or other conditions and the customer proceeds without taking action causing driving to become hazardous, score as a Dangerous Action (DA)

Lane Travel Danger Potential (DP): Fails to use best possible vision (usually a blind spot check) to determine if a lane change can be made safely (VIS) Fails to signal before changing lanes (SIG) Lane changes made while in traveling in traffic or while driving to the side of the road for Park & Start on Hill and Starting maneuvers will be scored in this area. Movement of one car width to the left or right is necessary before scoring in Lane Travel.

Lane Travel (continued) Danger Potential (DP): Does not keep to the right where no clear center line or center markers are visible on a two way street (RT) Does not keep vehicle in a single lane or overlaps lanes where two or more lanes in the same direction are clearly marked (LANES) NOTE: If more than one tire width is over a marked center line on a two way street, score as a violation (VIO).

Lane Travel (continued) Danger Potential (DP): Strikes curb or puts one wheel over the curb when driving to the side of the road (CURB) Congestion Potential (CP): Occupies both lanes where there are two or more lanes in one direction and the lanes are not marked or defined, creating confusion of intentions (LANES)

Lane Travel (continued) Congestion Potential (CP): Changes lanes unnecessarily back and forth from one lane to another (i.e. around parked vehicles or in residential areas) (WEAVE)

Following Danger Potential (DP): While driving, follows too close for conditions, existing traffic or road/weather conditions (CLOSE) Congestion Potential (CP): Leaves more than one car length of distance (approximately 20) between their vehicle and the vehicle stopped ahead of them (DIS)

Passing Danger Potential (DP): Fails to use best possible vision prior to passing or after completion of pass (VIS) Fails to signal prior to passing or after completion of pass (SIG)

Passing (continued) Danger Potential (DP): Passes excessively wide of vehicles or others object being passed (WIDE) Passes excessively close to other vehicles or objects being passed (CLOSE)

Passing (continued) Danger Potential (DP): Needless travel on left portion of road before or after pass (LEFT) Passes on the right when not safe (RIGHT)

Passing (continued) Congestion Potential (CP): Does not pass when safe to do so (PASS)

Right of Way Danger Potential (DP) Right of way not clearly yielded (ROW) Congestion Potential (CP) Right of way not taken when clearly yielded by others (ROW)

Left and Right Turns Danger Potential (DP): Fails to use best possible vision prior to and during turns while observing for traffic or pedestrians (VIS) Fails to give correct signal for at least 100 feet (or five car lengths) before turn, unless at a stop sign or red traffic light (SIG) NOTE: Do not score if a customer approaches a stop sign or red traffic light, stops and then signals their intent to turn prior to proceeding

Left and Right Turns (continued) Danger Potential (DP): Approaches or goes into turn too fast requiring braking in turn (SPD) Cuts corners with the wheels or front of the vehicle (on right turns hits curb, goes over curb or off the road with one wheel; on left turns goes over center line or divider) (CUT)

Left and Right Turns (continued) Danger Potential (DP): Fails to move as far to the right or left as practical before turning (when lanes are not defined or the road is extremely wide). Practical means far enough either way to prevent other vehicles from passing or squeezing thru on the turning side (POS) Turns excessively wide into an improper lane (the farthest lane on a two-way road in the same direction); or driving with one wheel off the road on a left turn; or slightly crosses the center line or center of the road on right turns (WIDE)

Left and Right Turns (continued) Lack of Skill (LS): Turns wide, but completes turn into proper lane (WIDE) Congestion Potential (CP): Late getting into turn lane or proper lane prior to turn (LATE)

Left and Right Turns (continued) Congestion Potential (CP): Stops vehicle unnecessarily at intersections (STP) Turns to center of lane, straddling two marked or unmarked lanes (LANES)

General Driving Performance Danger Potential (DP): Customer fails to stop at a stop sign located in a parking lot, or fails to react safely to traffic conditions (i.e. vehicles, turns or stops by others, pedestrians, weather conditions, etc). Examiner must be able to describe a specific occurrence to the customer (ATTN) Drives more than 10 mph below the posted or safe speed limit, unless conditions warrant (SLOW) NOTE: After scoring, advise the customer to drive the posted speed limit. If the customer continues to drive more than 10 mph below the speed limit after being advised two times, they can be disqualified for Failing to Perform (FTP)

General Driving Performance (continued) Danger Potential (DP): Makes unnecessary stop while driving straight ahead with no traffic controls (STP) Congestion Potential (CP): Drives more than 5 mph below the posted or safe speed limit, unless conditions warrant (SLOW) Hesitant to proceed or waits for distant traffic (HES)

Scoring in Parking Lot Parking lots are considered private property, and thus, are not amenable to regular deductions on the Skills Test If a customer fails to stop for a stop sign located in a parking lot, score ATTN in General Driving Performance. Stop lines and other markings are not scorable Dangerous Actions (DA) and Accidents (ACC) are also scored if they occur in a parking lot All other items on the Skills Test are not scorable items in a parking lot YES SERIOUSLY!!!

SKILLS TEST SCORING COMMON MISTAKES SIGNALS are not required during: Backing maneuver OR Parallel Park maneuver NO SCORE

SKILLS TEST SCORING COMMON MISTAKES Lane Travel When driving to the side of the road VIS, SIG, and CURB deductions are scored under Lane Travel When re-entering traffic, they are scored under the actual maneuver

WHATS AT STAKE YOURS, MINE & THE PUBLICS SAFETY

POST-WORKSHOP THINGS TO REMEMBER Any & all instruction (which includes warm-up drives) WILL be conducted in licensed & insured driving school vehicles, per RCW 46.82.30(2) Instructor license requirements need to be met prior to taking CE training Do not use pictures of insurance cards they can be faked For testing, front & back plates are required on customer cars that have a place for them Pre-trip Inspections are required on all Skills Tests, including with driving school testing vehicles If an Applicant pulls into the intersection at a green or yellow light and it turns red the Examiner should fail for violation

POST-WORKSHOP THINGS TO REMEMBER cont Blind spot checks are not required on turns, except when pedestrians or bikers are present its situation specific MEs should call the Department if they have questions about their decision on a Skills Test and/or Certification Check-ride for an Examiner