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Softwares for Civil Servants’ Training Governance: Report & GES.FOR. Massimo de Cristofaro Head, New Methods for Training National School of Government Prime Minister’s Office – Italy. Contents:. Definitions of the matter. Italian public training system. - PowerPoint PPT Presentation
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Massimo de Cristofaro
Head, New Methods for Training
National School of Government
Prime Minister’s Office – Italy
Softwares for Civil Servants’ Training
Governance:
Report & GES.FOR
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Contents:
• Definitions of the matter• Definitions of the matter
• Training process: analysis, SW tools• Training process: analysis, SW tools
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
Public Administration, some labels:
• to rule and protect the Community• to rule and protect the Community
• its activity has to be documented and transparent
• its activity has to be documented and transparent
• it works by means of laws, regulations, acts ...
• it works by means of laws, regulations, acts ...
Public Administration, elements:
• contracts are established by public bodies at national level
• contracts are established by public bodies at national level
• Civil Servants’ hiring through competitive selections
• Civil Servants’ hiring through competitive selections
• training is both a need and a right• training is both a need and a right
• training expenses are investments• training expenses are investments
Civil servants training:
• France 3,8% + 3,3% = 7,1%; UK 4,%• France 3,8% + 3,3% = 7,1%; UK 4,%
• training expenses should correspond to 1% of total salary (1994 public employment agreements)
• training expenses should correspond to 1% of total salary (1994 public employment agreements)
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Italian public training system• Italian public training system
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Training process: analysis, SW tools• Training process: analysis, SW tools
PublicPublic
SSPASSPAPrime Minister OfficePrime Minister Office
MinisteroMinisteroMinisteroMinistero
MinisteroMinisteroMinisteroMinistero
MinisteroMinisteroMinisteryMinistery
TrainingTraining
SchoolSchool
Train. Train. OfficeOffice
Permanent Permanent TrainingTraining
ManagersManagers
Organi Organi dello Statodello StatoOrgani Organi
dello Statodello StatoStateState
OrgansOrgans
ManagersManagers
EntiEntiAutoritàAutoritàEntiEnti
AuthoritiesAuthorities
ManagersManagers
Entry Entry TrainingTraining
Compet.Compet.
CourseCourse
SSPALSSPAL
FormezFormez
LOCALLOCAL
Gov.Gov.LOCALLOCAL
Gov.Gov.LOCALLOCAL
Gov.Gov.LOCALLOCAL
Gov.Gov.
ObservatoryObservatory
ReportReport
• SSPA is a top-level training school for senior civil servants. It is part of Prime Minister’s Office, with its own accounting and self-organising powers.
• Initial training/selection for new executives and permanent training are the most important missions for the SSPA.
• SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training;
• SSPA is a top-level training school for senior civil servants. It is part of Prime Minister’s Office, with its own accounting and self-organising powers.
• Initial training/selection for new executives and permanent training are the most important missions for the SSPA.
• SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training;
SSPA – Scuola Superiore PA:
• SSPA headquarters are located in Rome
• Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation
• SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta
• SSPA headquarters are located in Rome
• Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation
• SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta
SSPA – Scuola Superiore PA:
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Italy’s civil servants’ training 2008 dataItaly’s civil servants’ training 2008 data
• SSPA for Central State administrations -realizes and prints the volume;
• Technical Table of Regions and Autonomous Provinces;
• Formez for Provinces and Municipalities;
• CoInFo for Universities system;
• Institute Guglielmo Tagliacarne for Chambers of Commerce;
• Monographies: Civil Service Department – PMO, ASFOR; ISFOL; AIF, etc.
• 838.192 civil servants listed in the survey;
• 537.904 of which in training in 2007 = 64,2% , all sectors over 12,5%;
• some sectors over 1% investment on salary mass, 0,75% average, PCM from 0,86 to 0,83%; Authorities from 1,6 to 1,28%, Regions at 0,89%
• mixed trends: expenditure: - 9 % ; participants in training + 20%; supplied hours: + 8,5%; attended hours + 3,1%
• 1.062.383 supplied hours, 4.215 hours each w-day
• on line, server connection
• off line, stand alone PCs
Data collection through software realized by SSPA:
• same kind of analysis for all Government levels: Central State, Regions, Cities, Chambers of Commerce, Universities
On line data collection: Q3:
On line data collection, Q3:
Training
Plans
Training
Plans
On line data collection, Q4 Economic Resources:
On line data collection, Q4 Resources for E-learning:
E-learning
Resources
E-learning
Resources
On line data collection: Courses details
On line data collection: Courses details2. ORGANIZZAZIONE E PERSONALE
2.1 Normativa pubblico impiego e contratti di lavoro
2.2 Metodologie gestione risorse umane
2.3 Normativa previdenziale
2.4 Progettazione organizzativa
2.5 Qualità del servizio
2.6 Formazione di formatori
2.7 Altro
2. ORGANIZZAZIONE E PERSONALE
2.1 Normativa pubblico impiego e contratti di lavoro
2.2 Metodologie gestione risorse umane
2.3 Normativa previdenziale
2.4 Progettazione organizzativa
2.5 Qualità del servizio
2.6 Formazione di formatori
2.7 Altro
3. MANAGERIALE
3.1 Project management
3.2 Valutazione progetti, analisi costi
3.3 Reingegnerizzazione processi
3.4 Stili di leadership
3.5 Processi di decisione
3.6 Tecniche normative
3.7 Altro
3. MANAGERIALE
3.1 Project management
3.2 Valutazione progetti, analisi costi
3.3 Reingegnerizzazione processi
3.4 Stili di leadership
3.5 Processi di decisione
3.6 Tecniche normative
3.7 Altro
4. COMUNICAZIONE
4.1 Normativa sulla comunicazione
4.2 Rapporti con l’utenza
4.3 Attività e gestione degli URP
4.4 Attività degli Uffici Stampa
4.5 Attività di promozione e di immagine
4.6 Tecniche di comunicazione integrata
4.7 Altro
4. COMUNICAZIONE
4.1 Normativa sulla comunicazione
4.2 Rapporti con l’utenza
4.3 Attività e gestione degli URP
4.4 Attività degli Uffici Stampa
4.5 Attività di promozione e di immagine
4.6 Tecniche di comunicazione integrata
4.7 Altro
5. ECONOMICO-FINANZIARIA
5.1 Normativa fiscale
5.2 Contabilità di Stato
5.3 Normativa e procedure sugli appalti
5.4 Gestione dei beni patrimoniali
5.5 Metodologia delle politiche di spesa
5.6 Analisi economica
5.7 Altro
5. ECONOMICO-FINANZIARIA
5.1 Normativa fiscale
5.2 Contabilità di Stato
5.3 Normativa e procedure sugli appalti
5.4 Gestione dei beni patrimoniali
5.5 Metodologia delle politiche di spesa
5.6 Analisi economica
5.7 Altro
6. CONTROLLO DI GESTIONE
6.1 Normativa sui controlli
6.2 Controllo direzionale
6.3 Definizione dei processi di pianificazione
6.4 Definizione del budget direzionale
6.5 Ruolo e funzioni del controller
6.6 Altro
6. CONTROLLO DI GESTIONE
6.1 Normativa sui controlli
6.2 Controllo direzionale
6.3 Definizione dei processi di pianificazione
6.4 Definizione del budget direzionale
6.5 Ruolo e funzioni del controller
6.6 Altro
7. INFORMATICA E TELEMATICA
7.1 Progettazione e gestione dei processi informatici
7.2 Office di base
7.3 Office avanzato
7.4 Specialista IT
7.5 Specialisti su applicativi standard
7.6 Specialisti su applicativi non standard
7.7 Altro
7. INFORMATICA E TELEMATICA
7.1 Progettazione e gestione dei processi informatici
7.2 Office di base
7.3 Office avanzato
7.4 Specialista IT
7.5 Specialisti su applicativi standard
7.6 Specialisti su applicativi non standard
7.7 Altro
8. LINGUISTICA
8.1 Corsi di base
8.2 Corsi avanzati
8.3 Corsi specialistici
8.4 Altro
8. LINGUISTICA
8.1 Corsi di base
8.2 Corsi avanzati
8.3 Corsi specialistici
8.4 Altro
9. MULTIDISCIPLINARE
9.1 Corsi per accesso alla dirigenza
9.2 Corsi-concorso per le varie qualifiche
9.3 Corsi di riqualificazione
9.4 Altro
9. MULTIDISCIPLINARE
9.1 Corsi per accesso alla dirigenza
9.2 Corsi-concorso per le varie qualifiche
9.3 Corsi di riqualificazione
9.4 Altro
10. INTERNAZIONALE
10.1 Istituzioni europee e internazionali
10.2 Strumenti normativi e di indirizzo
10.4 Rendicontazione dei progetti
10.5 Utilizzo dei fondi comunitari
10.6 Tecniche di negoziazione
10.7 Benchmarking e scambio di esperienze
10.8 Altro/
10. INTERNAZIONALE
10.1 Istituzioni europee e internazionali
10.2 Strumenti normativi e di indirizzo
10.4 Rendicontazione dei progetti
10.5 Utilizzo dei fondi comunitari
10.6 Tecniche di negoziazione
10.7 Benchmarking e scambio di esperienze
10.8 Altro/
11. TECNICO-SPECIALISTICA
11.1 Cultura
11.2 Istruzione
11.3 Sanità
11.4 Territorio
11.5 Attività produttive
11.6 Agricoltura
11.7 Ambiente
11.8 Normativa di settore
11.9 Altro
11. TECNICO-SPECIALISTICA
11.1 Cultura
11.2 Istruzione
11.3 Sanità
11.4 Territorio
11.5 Attività produttive
11.6 Agricoltura
11.7 Ambiente
11.8 Normativa di settore
11.9 Altro
Immediate control check on collected data:
departmenttotal
employees salary masstraining
investment
investment on salary mass %
per capitainvestment
PMO & Ministeries 270.476 10.569.124.025 87.959.862 0,83 325,20
Security 163.091 6.925.801.173 34.348.020 0,50 210,61
State Organs 4.546 198.627.383 2.053.661 1,03 451,75
Authorities 1.928 178.338.209 2.290.351 1,28 1.187,94
Public Bodies 63.776 3.606.806.283 39.343.288 1,09 616,90
Chambers of
Commerce 8.548 332.463.392 4.969.810 1,49 581,40
Regions 87.865 4.188.046.860 37.448.000 0,89 426,20
Provinces 42.491 1.282.493.000 9.118.000 0,71 214,59
Municipalities 166.069 4.603.912.000 20.443.000 0,44 123,10
Training investment 2008 (Euros):
Euros: 237.973.992
Training investment on salary mass 2000-2008:
departmenttotal
employeestotal
partecipants
participants out of 100 employees
PMO & Ministeries 270.476 145.325 53,7
Security 163.091 46.368 28,4
State Organs 4.546 5.095 112,1
Authorities 1.928 5.220 270,7
Public Bodies 63.776 74.140 116,3
Universities 8.548 14.223 166,4
Chambers of Commerce 87.865 97.084 110,5
Regions 46.590 33.563 72,0
Provinces 191.372 116.886 61,1
Municipalities 270.476 145.325 53,7
Participants to courses 2008:
Participants: 537.904
Incidence of travel expenses on training investments, 2002 – 2008 (Central State)
21,6
22,124,6
24,431,7
32,737,3
6,931,3
14,99,810,0
15,45,5
15,56,8
17,17,3
20,1
27,420,1
7,04,54,4
7,85,6
11,913,2
10,610,910,2
13,411,5
12,7
14,8
0 5 10 15 20 25 30 35 40
Enti pubblici
Autorità
Organi dello Stato
Sicurezza
PCM e Ministeri2002
2003
2004
2005
2006
2007
2008
21,6
22,124,6
24,431,7
32,737,3
6,931,3
14,99,810,0
15,45,5
15,56,8
17,17,3
20,1
27,420,1
7,04,54,4
7,85,6
11,913,2
10,610,910,2
13,411,5
12,7
14,8
0 5 10 15 20 25 30 35 40
Enti pubblici
Autorità
Organi dello Stato
Sicurezza
PCM e Ministeri2002
2003
2004
2005
2006
2007
2008
2008 - Participants according grades %
Managers Middle rank Clerks
PMO & Ministeries 118,0 68,2 40,8
Security 59,8 66,1 25,8
State Organs 137,1 116,2 109,3
Authorities 204,3 269,2 304,7
Public Bodies 303,2 117,7 94,6
37
19
7
1413
34
10
8
2 3
11
31
0
5
10
15
20
25
30
35
40
TOTALE PCM e Ministeri Organi delloStato
Autorità Enti pubblici
AmministrazioniAdottato
Non preparato
37
19
7
1413
34
10
8
2 3
11
31
0
5
10
15
20
25
30
35
40
TOTALE PCM e Ministeri Organi delloStato
Autorità Enti pubblici
AmministrazioniAdottato
Non preparato
Number of Training Plans
Subjects Delivery and Attendance by Managers
6,69,3
1,1
2,7
14,7
13,418,3
14,410,8
16,1
3,31,2
4,28,2
0,84,2
23,08,4
10,17,27,2
14,8
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2005
ore erogate
ore fruite
6,69,3
1,1
2,7
14,7
13,418,3
14,410,8
16,1
3,31,2
4,28,2
0,84,2
23,08,4
10,17,27,2
14,8
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2005
ore erogate
ore fruite
Subjects Delivery and Attendance by Managers
5,116,5
2,62,2
32,814,2
6,26,8
10,811,7
2,30,8
9,99,3
0,34,8
20,36,5
2,07,4
7,8
19,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2006
ore erogate
ore fruite
5,116,5
2,62,2
32,814,2
6,26,8
10,811,7
2,30,8
9,99,3
0,34,8
20,36,5
2,07,4
7,8
19,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2006
ore erogate
ore fruite
Subjects Delivery and Attendance by Managers
6,314,0
1,82,6
23,112,4
9,79,6
2,011,0
0,50,5
20,518,8
3,54,8
21,43,74,1
6,97,0
15,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2007
ore erogate
ore fruite
6,314,0
1,82,6
23,112,4
9,79,6
2,011,0
0,50,5
20,518,8
3,54,8
21,43,74,1
6,97,0
15,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2007
ore erogate
ore fruite
Subjects Delivery and Attendance by Managers
22,930,1
1,20,9
15,124,4
7,411,4
4,57,9
1,70,9
11,95,1
1,72,1
15,25,9
7,24,6
11,1
6,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2008
ore erogate
ore fruite
22,930,1
1,20,9
15,124,4
7,411,4
4,57,9
1,70,9
11,95,1
1,72,1
15,25,9
7,24,6
11,1
6,7
0,0 5,0 10,0 15,0 20,0 25,0 30,0 35,0
Tecnico Specialistica
Internazionale
Multidisciplinare
Linguistico
Informativo Telematica
Controllo di Gestione
Economico Finanziaria
Comunicazione
Manageriale
Organizzazione e personale
Giuridico normativa generale
% ore erogate e fruite dai Dirigenti - 2008
ore erogate
ore fruite
Subjects Delivery and Attendance by Managers
Giuridico-normativagenerale
Organizzazione epersonale
Manageriale Comunicazione Economico-finanziaria
Controlli digestione
Informatica etelematica
Linguistica Multidisciplinare Internazionale Tecnico-specialistica
PCM e Ministeri Sicurezza Organi dello Stato Autorità Enti pubblici
Camere di commercio Regioni Province Comuni
Giuridico-normativagenerale
Organizzazione epersonale
Manageriale Comunicazione Economico-finanziaria
Controlli digestione
Informatica etelematica
Linguistica Multidisciplinare Internazionale Tecnico-specialistica
PCM e Ministeri Sicurezza Organi dello Stato Autorità Enti pubblici
Camere di commercio Regioni Province Comuni
Courses Data Basesfrom
Annual Reports
Courses Data Basesfrom
Annual Reports
Banche dati dai Rapporti annuali
Interactive inquiries:
•subjects,
•Keywords in course titles
Interactive inquiries:
•subjects,
•Keywords in course titles
Banche dati dai Rapporti annuali
All data are selectable and rangeable:
• title,
•duration in hours,
•participants, etc.
All data are selectable and rangeable:
• title,
•duration in hours,
•participants, etc.
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
Training is not a self standing activity, but it is part of a process:
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
Training is not a self standing activity, but it is part of a process:
There is a “Direttiva” by the 2003 Public Administration Minister, inviting to build up such procedure:
To set a “Training Plan” each year,
Starting from “Training needs analisys”
There is a “Direttiva” by the 2003 Public Administration Minister, inviting to build up such procedure:
To set a “Training Plan” each year,
Starting from “Training needs analisys”
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
• OBJECTIVES to achieve
• NEEDED skills & competencies
• EXISTING skills & competencies
• ∆ = skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training
Training is not a self standing activity, but it is part of a process:
This flow can be totally substained by a Software toolThis flow can be totally substained by a Software tool
GES.FOR
Training Process Management System
GES.FOR
Training Process Management System
data 1 data 4data 3data 2
GES.FOR: modular data base
• SSPA developed GES.FOR, a modular software to manage the whole process
• one module for each step
• integration of data througout the process
• to avoid re-writing and the flow of paper
• to relate each phase to pertinent actors.
• SSPA developed GES.FOR, a modular software to manage the whole process
• one module for each step
• integration of data througout the process
• to avoid re-writing and the flow of paper
• to relate each phase to pertinent actors.
Collection Plans Delivery
Evaluation
Data 1
GES.FOR: process flow
Office’s Manager
Needs collection
Central Training Offices
Choices Strategies Feasibility
Training
Plan
Data 4
Report
Training Management
Central Offices
Choices Strategies Feasibility
Training
Plan
Data 2
Training Delivery
GES.FOR: process flow
GES.FOR Evaluation ModuleGES.FOR Evaluation Module
GES.FOR: process flow
GES.FOR: process flow
input:
• only PURPOSES
• NOT course’s title
input:
• only PURPOSES
• NOT course’s title
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
selection by subject:
number of requests
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
GES.FOR: process flow
Corso con relativa aula;
in automatico: lettere di convocazione
Corso con relativa aula;
in automatico: lettere di convocazione
GES.FOR: process flow - monitoring
Course record is coupled to evaluations questionnaires
Course record is coupled to evaluations questionnaires
GES.FOR: process flow - evaluation
Statistiche automatiche di rapida lettura
Statistiche automatiche di rapida lettura
GES.FOR: process flow - evaluation
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Contents:
• Definitions of the matter• Definitions of the matter
• Difficulties• Difficulties
• Annual Report on PA training, some figures • Annual Report on PA training, some figures
• Italian public training system• Italian public training system
• Training process: analysis, SW tools• Training process: analysis, SW tools
Difficulties
Organigrams and functionsOrganigrams and functions
MB
HR
Training Office
Difficulties
Organigrams and functionsOrganigrams and functions
MB
HR
Training Office
Strategies
Scuola Superiore della Pubblica Amministrazione
www.sspa.it
Rapporto
Massimo de Cristofaro:
Addresses