The “Amazon Age” has driven the expectation for hyper-personalized content. Now with machine learning, the sum of a user’s interactions and that of users like them can deliver a truly unique and highly relevant experience for each user. This is not limited to community content; knowledge assets reside in disparate repositories across the enterprise, so this solution delivers content where the user chooses to be, not where you expect them to be. Whether delivering predictive recommendations or relevant search results, iTalent Digital delivers personalization and relevancy transformation for the customer by working with the very best technologies in the industry.

Mass Personalization and Relevancy-Driven Search

iTalent’s bi-directional Intelligent Content Syndication (ICS) surfaces content on any number of web properties while keeping the syndicated content tightly associated with the source content. This creates a unique two-way syndication capability that enables users to collaborate seamlessly in near real time, regardless of whether they are on the source platform or target web property.

Content Syndication

As users open a new support ticket, it is critical that possible solutions are proposed before the “submit” button on the case is pressed. Embedding machine learning-driven (relevant) recommendations into the case-creation process minimizes the number of new cases. As case ticket fields are populated, the intelligent solution dynamically searches not only in the community, but also in other repositories across the enterprise to suggest the best content for the user’s situation. iTalent Digital has expertise in delivering successful case-deflection solutions for various CRM platforms.

Intelligent Self-Service

When executed properly, communities deliver a high level of service to your customers, while at the same time reducing overall costs of customer service and support. Communities also provide an engagement platform for your customers, who are often the most effective ambassadors for your brand.

Industry research shows that customers prefer to self-serve when they have a support issue. To take full advantage of online communities, it is important for businesses to work with a partner that not only understands enterprise communities, but is also driving innovations to maximize engagement and satisfaction.

Below are six innovations that we have successfully implemented with our customers to catapult the value of their communities.

“The integration, migration, and

innovative platform support iTalent

delivered was second to none – smooth, on

time, and on budget. In fact, they were able to

pick up the slack when another partner was not

able to deliver their component as expected.”

- Customer Support Lead, Global Cybersecurity Provider

iTalent Digital is an innovative global woman- and minority-owned digital consulting and software engineering company headquartered in San Jose, California. We help companies achieve exceptional business outcomes through a suite of digital transformation services such as enterprise collaboration, unified search and relevancy transformation, business insights and analytics, cloud and software development, and digitized change management.

The team has numerous awards to its name, including 20+ Stevie® Awards, two Forrester Groundswell Awards, five Lithy Awards, two Best in Biz Awards, the Cisco Diversity Award, and many others.

By working with a partner who has a deep understanding of community and drives innovation, you will be able to fully realize the value of your community investment. Our expertise comes with the advantage of insights gleaned from a broad range of communities across a wide range of industries. We understand each community is unique. Cookie-cutter content and formulas will not be effective in the long run. We listen to your objectives and observe your community to deliver the support it needs to thrive.

Conclusion

A community is not truly global if it only supports English. The last barrier to delivering a truly global community is language. Community content requires varying proportions of both quality and speed, depending on its nature and purpose. iTalent has a proprietary intelligent language translation solution that translates content within a community and delivers the optimal balance of speed and quality for each type of content.

Global Community

iTalent Digital’s proprietary Social Analytics for the Community Solution Template populates your most pertinent community data into Microsoft Power BI for superior intelligence about your community’s behavior, needs and preferences. Our extensible Solution Template arms you with the insights you need to craft the most relevant experience for your community members.

Advanced Analytics and Insights

Community is just one property in the ecosystem of capabilities that serve the customer. Devel-oping deep integrations and seamless workflow processes between the various systems are critical to creating a satisfactory experience for external customers and internal users. iTalent Digital’s development centers around the world (Hyderabad, Krakow and Austin) are focused on superior cloud integration solutions for our customers.

Seamless Workflow and Integrations

About iTalent Digital

italentdigtal.comSan Jose | Austin | London | Hyderabad | Hong Kong | Krakow