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Catherine N. Martin4400 Avenue N #76 Galveston, TX 77550
[email protected](864) 634-1076
Summary:Energetic, creative and resourceful professional with an infectious enthusiasm for learning new tasks. Over seven years of customer service experience and the ability to works efficiently and confidently in a group, or as an individual.
Technical Experience: Well versed with Microsoft Office products including: Power Point, Word, Excel and Outlook. I am also proficient with the use of Windows 7, Adobe, and Apple OS X Yosemite.
Education:
Bachelor of Science in Marine Biology December 2013Texas A&M University at Galveston
Experience:
Spa Consultant/Gift Shop Attendant at The Hotel Galvez June 2016-Current
Assist guests in a friendly and professional manner. Complete transactions using Point of Sale system. Answer phone calls and emails. Handle guest information responsibly. Answer guest’s questions about services and make reservations. Complete necessary end of day shift reports. Maintain a balanced bank and perform necessary cash drops. Perform monthly inventory counts and restock shelves when needed. Alternate between opening and closing shifts.
Interpretive Naturalist at Moody Gardens Nov. 2016-Current
Staff interpretive stations in Pyramids and/or special exhibits. Initiate guest interactions and answer guest questions. Create friendly and inviting atmosphere for guests. Conduct educational programs and assist with a variety of educational demonstrations.
Assistant SAVY Volunteer Coordinator at Moody Gardens (Seasonal) April 2016-Aug. 2016
Manage the youth volunteer program, including recruiting, interviewing, scheduling and setting up continuing education classes
Assist with recruiting, interviewing and evaluating volunteers Coordinate training and orientation sessions for volunteers Process mail, maintenance work orders, expense reports, travel requests and other necessary
paperwork Provide administrative support for the volunteer programs Maintain volunteer database and files Assist with department sponsored events
Retail Specialist/Animal Caretaker at Fish R Us Feb. 2016-May 2016
Educate customers on dietary needs and behaviors of animals. Assist customers with purchases. Basic aquarium maintenance and water testing for both fresh and saltwater systems. Basic care including feeding and medicating all animals.
Assistant Office Manager at SMI Service Corp. June 2014-Jan. 2016
Perform duties and responsibilities of Office Manager when absent. Assist clients with questions or concerns. Keep track of employee hours. Resolve client or employee issues in a calm and professional manner. Maintain a clean and organized office space. Maintain an organized filing system.
Part-Time Clerk at Anderson County Library May 2015-Feb. 2016
Cover coworker shifts at Branch Library locations. Assist with sorting materials coming from and going to Branch Libraries. Deliver materials to Branch locations. Assist patrons with purchasing library materials. Assist patrons on the Book Mobile. Assist patrons with utilizing the Library catalog and research databases. Assist patrons with checking in and out library materials. Assist patrons with utilizing library equipment including copiers, computers, and printers. Maintain inventory. Open and close library.
Library Student Worker at Texas A&M University at Galveston July 2011-Aug. 2014
Shelve and organize books. Answer phone calls. Assist patrons with checking in and out library materials. Assist patrons with utilizing the Library catalog and research databases. Assist patrons with utilizing library equipment including copiers, computers, scanners and printers. Train new employees.
Booth Manager at Texas Renaissance Festival Oct. 2011-Nov. 2012
Perform various services geared primarily towards children. Provide a fun and friendly atmosphere for guests. Educate guests on product uses and maintenance. Handle financial transactions. Complete necessary end of day reports. Perform daily inventory counts. Keep track of employee hours and provide payments.
Dining Services Student Worker at Texas A&M University at Galveston March 2010-Fall 2010
Operate front desk register and handle financial transactions. Assist Sea Campers with food orders and purchases. Enter hardcopy recipes into a computer program used to generate daily menus. Create and distribute daily menus to the cooking staff.
Cashier at Lone Star College-Tomball Sept. 2008-May 2009
Operate register and handled financial transactions. Stock shelves with new inventory. Server during catering events on campus. Provide friendly service to all customers.
