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© 2011 SAP AG. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
© 2011 SAP AG. All rights reserved. 3 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Redefined
customer
interaction
How will Retail look in 2015?
Today 2015
Customer Store
Web
Mobile
Social
Media
1
Store
B2COrders
Goods Issue
Customer
New level of
real time
customer data
Global,
verticalized
supply chain
2
3
Merc
handis
ing
Mark
eting
Supply
Chain
...
Customer Data
Merchandising
Marketing
Supply Chain
© 2011 SAP AG. All rights reserved. 4 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Innovations Future Direction Solution Today
Overview of SAP Road Map for Retail
Corporate Operations
Customer Driven Supply
Network
Customer Interaction
Strategic Technology
Customer Insight Plan & Market
Better
Supply & Distribute
Better
Sell & Service
Better
Operate Better
© 2011 SAP AG. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SOLUTION TODAY Planned Innovations Future Direction
Overview of SAP Road Map for Retail
Corporate Operations
Customer Driven Supply
Network
Customer Insight
Customer Interaction
Strategic Technology
Plan & Market
Better
Supply & Distribute
Better
Sell & Service
Better
Operate Better
© 2011 SAP AG. All rights reserved. 6 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Retail 2012 Solution Portfolio
SOLUTION TODAY
Shopper Insight
Merchandise & Assortment
Product , Store, Customer Lifecycle
Lifecycle Pricing
Marketing & Promotions
Loyalty Management
Finance
Real Estate & Asset Management
Human Capital
Risk & Compliance
Sustainable Operations
Integrated Demand & Replenishment Planning
Sourcing & Buying
Integrated Product Development
Private Label Production
Logistics & Fulfillment Management
Supply Chain Performance Mgmt
Store & Point of Sale
E-Commerce
M-Commerce
Social Media
Customer Service Contact Center
Multi Channel Order Mgmt
Customer Service Management Business Intelligence
IT Operational & Service Excellence
Enterprise Information Management
Enterprise Data Warehousing
Business Integration
User Productivity Focus Innovations in 2011
© 2011 SAP AG. All rights reserved. 7 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solutions Today for Retail Overview: Customer Insight – Plan & Market Better
SOLUTION TODAY
Key Needs Key Innovations Release
Shopper
Insight
High volume customer data
Real time customer insight
Monitor and manage customer
sentiment towards your brand and
products
In-Memory Customer Segmentation
POS DM on HANA side by side
(consulting service)
Social Media Analytics by Netbase
CRM 7.0 EhP2
Consulting Service
Partner Solution
Marketing &
Promotions End to end integrated promotion
process from planning to execution
Promotion Management for Retail
integrated with Logistics and
Procurement
PMR 7.1 SP 4,
ERP 6.0 EhP5 SP7
© 2011 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solutions Today for Retail Overview: Customer Driven Supply Network – Supply & Distribute Better
SOLUTION TODAY
Key Needs Key Innovations Release
Integrated Demand &
Replenishment Planning
Improved DC
replenishment, increased
transparency
Enhancements in Forecasting and
Replenishment
F&R 5.2
Sourcing & Buying Accurate and timely
settlement of vendor funds
Vendor Funds Settlement ERP 6.0 EhP 6
Integrated Product
Development
Integration of product
development and
production process
Improved integration and efficiency of
PLM process
ERP 6.0 EhP 6
Logistics & Fulfillment Retail relevant
enhancements in EWM
Transportation Planning
Reduced implementation
cost for order fulfillment
process
Enhancements in EWM
Transportation Management for
Freight Forwarders and Shippers
Rapid deployment solution for global
available-to-promise check
EWM 7.02
TM 8.1
RDS
© 2011 SAP AG. All rights reserved. 9 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solutions Today for Retail Overview: Customer Interaction – Sell & Service Better
SOLUTION TODAY
Key Needs Key Innovations Release
Store & Point of
Sale
Support country specific requirements,
lower TCO for implementation,
standard compliance (PCI)
Detect fraud at the Point-of-Sale
Enhancements in Point of Sale
Improved Flexibility in Loss
Prevention Analytics Reporting
POS 2.3
BI_CONT 7.06
Customer
Service
Management
End to end after sales service process Complaints, Repairs and Returns
Processing
ERP 6.0 EhP 6
© 2011 SAP AG. All rights reserved. 10 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solutions Today for Retail Overview: Corporate Operations
SOLUTION TODAY
Key Needs Key Innovations Release
Finance Accelerated financial close
Process automation, compliance in
invoicing
Common user experience across
processes and analytics in EPM
Accelerated reporting and month-
end closing processes
Collaborative Disclosure
Management
E-Invoicing with digital
signatures
Enterprise performance
management
Real-time, flexible insights
into customer and product
profitability
SAP BusinessObjects
Disclosure Mgmt. 10.0
SAP E-Invoicing
Compliance OnDemand
SAP BusinessObjects
EPM 10.0
SAP CO-PA Accelerator
Real Estate and
Asset Lifecycle
Management
Compliance and improved
planning of real estate assets
Functional and compliance
enhancements in Real Estate
Management
ERP 6.0 EhP 6
Human Capital Attract and retail high quality talent Talent Management Success Factors
Risk and
Compliance
Management
Integration of risk and control
management into line of business
and industry processes
GRC 10.0 SAP BusinessObjects
GRC 10.0
© 2011 SAP AG. All rights reserved. 11 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solutions Today for Retail Overview: Strategic Technology
SOLUTION TODAY
Key Needs Key Innovations Release
Enterprise
Information
Management
Analyze, monitor and report
on the quality of your data
Archive data based on retention
policies
Discover what’s happening, while it’s
happening, in time to act
Information Steward
Information Lifecycle
Management
Event Insight
EIM 4.0
SAP NetWeaver
ILM 7.3
EIM 4.0
Enterprise Data
Warehousing
Real time operational planning and
simulation capabilities
Superior Reporting Performance on
real-time data
Accelerated Warehouse &
Analytical Applications
SAP NetWeaver BW powered
by HANA
HANA 1.0
BW 7.3 SP5
Unicode only,
SAP HANA 1.0 SPS
03
Business
Integration
Simplify Trading Partner Connectivity
and Communication
SAP Information Interchange
by Crossgate
Crossgate
Mobility Bring your own device
Enabling unique mobility solutions
Afaria
Sybase Unwired Platform
© 2011 SAP AG. All rights reserved. 12 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Predefined Services for Retail*
SOLUTION TODAY
Portfolio Segment „End-to-End“
• Starter Pack (Service) for Grocery Retailing
• Starter Pack (Service) for Fashion Retailing
Portfolio Segment „Point Solutions“
• Implementation Guidance (Service) for SAP F&R
• Meat Processing Starter Pack (Service) for SAP for Retail
• Predefined Enablement (Service) of Retail Inventory Lookup
Portfolio Segment „Retail Analytics“
• Implementation of POS Reporting using SAP In-Memory Computing
• Starter Implementation (Service) for SAP POS DM
• ERP Connectivity (Service) for SAP POS DM
• Enterprise Data Warehouse (Service) for POS data
• EDW (Service) for POS data – Assortments (AddOn)
• EDW (Service) for POS data – Promotions (AddOn)
• Enterprise Data Warehouse (Service) for Retail Inventories
* List includes only Services from the Retail Portfolio. Please check further services available from BTS, CRM, ITTS…
Your Global Trade
Hub Contacts:
Björn Goller (APJ)
+49 173 3090255
Dieter Becker (EMEA)
+49 160 90821658
Andreas Mainka (AMERICAS)
+49 151 57118222
© 2011 SAP AG. All rights reserved. 13 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Plan Buy Allocate Promote Sell
Market Basket Performance Analysis
Key Value Items
Assortment Insight & Rationalization
Zone Optimization
Size Optimization
Fashion Markdown Optimization
Promo Insight
Performance Simulation & Visualization
Optimal Profitability
Multi-Channel Insight
Modeling Services
Site Performance
Young Fashion
Reality
Performance and Insight Optimization Services for Retail
SOLUTION TODAY
© 2011 SAP AG. All rights reserved. 14 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Rapid-Deployment Solutions for Retail
SOLUTION TODAY
SAP RDS for customer
segmentation with SAP HANA
SAP BusinessObjects Sales
Analysis for Retail 2.0
SAP CRM RDS for Sales, Service
and Marketing
SAP Business Communications
Management RDS
SAP Sybase Mobile Sales RDS
for SAP CRM
SAP Treasury and Risk Management RDS
SAP BusinessObjects Spend Performance
Management RDS
• SAP ERP RDS for Employee and
Manager self service
SAP Real Estate Management RDS
SAP ERP RDS for operational reporting with
SAP In-Memory Appliance Software
SAP RDS for Mobile Apps and Infrastructure
SAP RDS for Sybase Unwired Platform
SAP RDS for database migration to Sybase
Adaptive Server Enterprise
Rapid Database Migration of SAP
Netweaver BW to SAP HANA
SAP Planning for Retail RDS
SAP Portfolio and Project
Management RDS for portfolio
monitoring
SAP CRM RDS for Sales, Service
and Marketing
SAP Best Practices for Retail V1.605
localized for Russia, US
SAP Best Practices for Retail V1.603
localized for Brazil, India, France
SAP Event Mgmt. RDS for
order tracking and exception
management
© 2011 SAP AG. All rights reserved. 15 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Extensions from SAP Partners
SOLUTION TODAY
SAP BusinessObjects Sales Analysis for Retail to prevent out of stocks
Root-cause analysis and fact-based resolutions to performance issues
SAP Paybacks and Chargebacks application by Vistex
SAP Incentive Administration by Vistex
Balance labor cost with excellent service
Link strategy, budgeting, performance, and compliance processes
Forms-enabled processes
SAP Quality Center application by HP
HP LoadRunner software
Strategic Supply Chain Network Design
Social Media Insight & Analysis by Netbase
SAP Invoice Management application by Open Text
SAP Document Access application by Open Text
SAP Archiving application by Open Text
Trilogy project - Comprehensive benchmarking across core
business processes and three key SAP applications
© 2011 SAP AG. All rights reserved. 16 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future Direction Solution Today PLANNED INNOVATIONS
Overview of SAP Road Map for Retail
Corporate Operations
Customer Driven Supply
Network
Customer Insight
Customer Interaction
Strategic Technology
Plan & Market
Better
Supply & Distribute
Better
Sell & Service
Better
Operate Better
© 2011 SAP AG. All rights reserved. 17 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Innovations for Retail Overview: Customer Insight – Plan & Market Better
PLANNED INNOVATIONS
Key Needs Key Innovations
Shopper Insight High volume customer data
Real time insight to POS data
Visibility to channel specific and
cross channel sales performance
Real time customer insight
Integration of Social Media Analytics
with SAP content and applications
Predictive Customer Segmentation
POS DM on HANA
Sales Analysis on POS DM / HANA
Customer Activity Repository
Social Media Analytics by Netbase
Merchandise & Assortment High volume planning, efficient
planning process, flexible layouts
Merchandise & Assortment Planning
enabled by SAP HANA and SAP
Business Objects User Interface
Marketing & Promotions Precision retailing
Enhanced performance, usability
and integration in promotion
planning
Real-time Personalized Consumer
Marketing
Promotion Management enhancements
and HANA deployment option
© 2011 SAP AG. All rights reserved. 18 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Innovations for Retail Overview: Customer Driven Supply Network – Supply & Deliver Better
PLANNED INNOVATIONS
Key Needs Key Innovations
Sourcing & Buying Full transparency into supplier
portfolio and lifecycle
End to end integrated and user
friendly procurement process
Enable self-service procurement on a
mobile device
Manage sourcing and contract
process across SAP Sourcing and
SAP SRM
Increase productivity, visibility and
data accuracy for spend data
Supplier Lifecycle Management
Improved functionality and TCO
reduction in SAP SRM
New mobile solutions for self-service
procurement and supplier
management
Integration, usability and analytics
enhancements in SAP Sourcing
Improved data enrichment, simulation
and analytics in Spend Performance
Management
Integrated Demand &
Replenishment Planning
Prevent out-of-shelf situations
On-shelf availability analysis
Logistics & Fulfillment Retail relevant enhancements in
EWM
Transportation Planning
Enhancements in EWM
Supply Chain Execution Platform
© 2011 SAP AG. All rights reserved. 19 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Innovations for Retail Overview: Customer Interaction – Sell & Service Better
PLANNED INNOVATIONS
Key Needs Key Innovations
Store & Point of Sale Provide localization for Retail Workforce
Management
Mobilize the store employee and manager
Localization functionality for Retail
Workforce Management
Mobile In-Store Merchandise and
Inventory Management
E-Commerce Provide a state of the art B2C Web Channel
solution that integrates with Marketing,
Services and Store Channel
B2C Web Channel for Retail
Mobile Commerce Deliver personalized mobile shopping
experience
SAP Precision Retailing
Social Media Respond to customer conversations on
Facebook and Twitter
Social Customer Engagement
OnDemand
Customer Interaction Center Provide superior customer experience
across channels
Interaction Center for Retail
© 2011 SAP AG. All rights reserved. 20 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for Retail Overview: Corporation Operations – Operate Better
PLANNED INNOVATIONS
Function Key needs Key innovations
Optimized assets Geospatial representation of assets
Ability to survey assets based on geographic boundaries
Integrated geospatial visualization for assets
Accounting and
financial close
Powerful orchestration of entity-close activities
Comprehensive insight into the status of the entity close
SAP Financial Closing cockpit
Enhanced entity-close management
Sustainability Mobile safety observation incident recording SAP EHS safety issue mobile application
Time and attendance
management
Ability of managers to maintain appropriate staffing levels
on a mobile device
Find substitutes if employees are unavailable
Check the current availability of the workforce
Make sure that all tasks can be appropriately staffed
Mobile work management
Ability of managers to identify staffing
shortages quickly and find substitutes while
on the store floor or otherwise away from
their desk
Talent management Ability of managers to take notes, assign actions, and
collect feedback for their employees and teams throughout
the year to support employee performance and
development better
Mobile team book:
Enablement of manager productivity and
continuous engagement
Travel management Creation of expense reports on a mobile device SAP Travel Expense Report mobile app
Viewing of credit card charges and adding
them to reports
Creation of travel expense reports
Real estate lifecycle
management
Improved end-user experience Enhanced lease administration
© 2011 SAP AG. All rights reserved. 21 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Rapid-Deployment Solutions for Retail
Planned Innovations
PLANNED INNOVATIONS
• Afaria Implementation
• SUP 2.1 & Gateway
Implementation
• Mobile Applications and
Infrastructure - wave 2
SAP Best Practices for
Retail V1.606 localized for Germany
SAP Shopper Insight CAR RDS
SAP Shopper Insight RDS
SAP eWM for Retail
SAP Event Mgmt. RDS for
order tracking and exception
management
© 2011 SAP AG. All rights reserved. 22 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
FUTURE DIRECTION Planned Innovations Solution Today
Overview of SAP Road Map for Retail
Corporate Operations
Customer Driven Supply
Network
Customer Insight
Customer Interaction
Strategic Technology
Plan & Market
Better
Supply & Distribute
Better
Sell & Service
Better
Operate Better
© 2011 SAP AG. All rights reserved. 23 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer Insight Plan & Market Better
Business Process
Proof point
Future • Unified Forecast
• Market Basket &
Customer Analytics
• Store/Customer
Segmentation
• Assortment
Planning &
Optimization
• Cross-Industry
Collaboration
• Integrated
Marketing,
Planning,
Promotions
• Price and Markdown
Optimization
Drive fine-tuned
strategic programs
with real time
customer insight
Predict consumer
buying behavior
Develop
merchandise plan
Collaborate
Optimize
Assortments
Create integrated
marketing and
promotions plan
Integrate loyalty
data
Plan targeted cross-
channel promotions
Optimize prices and
markdowns
Plan & Market Better
Target 1-1
Promotions
Real-time offers
in any channel
• Real-time
personalized
marketing
Analyze
customers
Collaborate
and plan
Prepare
campaigns
Promote and
upsell Execute
channels R
eta
il W
ithout
Boundaries
© 2011 SAP AG. All rights reserved. 24 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Business Process
Proof point
Future
Customer Driven Supply Network Supply & Distribute Better
• Unified Forecast
• Demand Planning
and Forecasting
• Inventory
Analytics
• Inventory
Optimization
• Replenishment &
Allocation Planning
• Vendor
Collaboration
• Supply Network
Design and
Optimization
• Supply Chain
Execution Hub
with Real-Time
Collaboration
• Demand and
Fulfillment
Analytics
• Distributed
Order Fulfillment
Supply &
Distribute
Better
Improve availability and
reduce discounting with
real-time unified
demand visibility for
optimum stock levels
Collaborate with
vendors for
improved inventory
availability
Manage and optimize
vendor relationships
to ensure robust
supply and margin
return
Match demand with
optimal receiving
and picking of
products in any
location
Ensure product
delivery on time at
optimal cost with
efficient distribution
to all locations
Analyze
demand
Collaborate
and plan
Manage supply
network
Execute
inventory plan Fulfill demand
Reta
il W
ithout
Boundaries
© 2011 SAP AG. All rights reserved. 25 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Reta
il W
ithout
Boundaries
Proof point
Customer Interaction Sell & Service Better
Business Process
Future • Distributed Order
Management
• End-to-end worker
and manager
mobility
• Integrated Service
Operations and
Analytics
• Integrated Multi-
Channel
Repository with
Harmonized User
Experience
Sell & Service
Better
Deliver exciting cross
channel shopping
experience on a
unified customer and
product platform
Improve employee
effectivness with
mobile apps that bring
realtime information to
their fingter tips
Maximize profitability by
connecting customer
processes from inquiry,
order, delivery, return
and service
• Mobile Commerce
• Mobile Payment
Execute targeted
promotions and
real-time offers to
increase sales
and loyalty
Manage
unified
channels
Effective
operations
Superior
service Execute
channels
© 2011 SAP AG. All rights reserved. 26 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP.COM
Retail landing page
Brochures & white papers
Retail brochures & white papers
Customer references
Retail references
Other
SAP Retail at BPX community
SAP Retail Wiki on SAP Community Network
Key links for more information
LINKS FOR MORE INFORMATION
Road maps
Road maps on SAP Service Marketplace
Live SAP road map sessions on SAP
Service Marketplace
Release information
SAP’s release strategy
© 2011 SAP AG. All rights reserved. 27 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 27
[
] Thank you for participating.
SESSION CODE: 3505
Please remember to complete and return your
evaluation form following this session.
For ongoing education on this area of focus, visit the
Year-Round Community page at www.asug.com/yrc
Mark Ledbetter
Global Vice President, Retail Industry Business Unit
© 2011 SAP AG. All rights reserved. 31 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Shopper Insight Predictive Customer Segmentation
Delivers powerful customer segmentation and predictive analysis on very large data sets
Model target groups across different data
sources
Get instant response even on very large data
sets
Model against non aggregated and unstructured
data
Visualize underlying data
Optimize target groups with predictive analytics
Create target list for execution of campaigns
across desired channels
PLANNED INNOVATIONS
Reduced cost of marketing campaigns
Provide highly relevant offers to customers
Increased conversion rate and margins
Improved customer experience
Improved campaign effectiveness
Orchestrate marketing campaigns across
channels
© 2011 SAP AG. All rights reserved. 32 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
In-memory data storage and high
speed processing of large volume
consumer transaction data
POS transactions are stored in
structured format and enables
instant, flexible analysis
Instant aggregation to any desired
level while data is kept at lowest
level
Data cleansing, auditing and
enrichment as well as error
resolution functionality
Extensible data structures and
model
Loss Prevention and POS
Analytics enabled to run on same
in-memory POS data with
extended history (2+ years)
Decoupled from but seamlessly
integrated with existing BW data
warehouse for retail
PLANNED INNOVATIONS
Real time visibility into consumer
sales data down to transaction
level
Instant aggregation to any desired
level without losing the detailed
information (keep data at lowest
level)
Support high speed analytics and
calculation of mass data
Avoid replication of POS data and
perform extensive calculations and
predictive analytics where the data
resides
Shopper Insight POS DM on SAP HANA
SAP POS DM on HANA
delivers near real-time, high
speed analytical reporting
based on detailed TLOG
information.
© 2011 SAP AG. All rights reserved. 33 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
In-memory processing of sales
data provides visibility into real
time sales/demand information
as well as external and internal
factors influencing demand.
Provide visibility into overall sales
performance corporate level.
Enable regional sales visibility
Provide additional relevant KPIs
for VP of Merchandising and VP
of Store Operations
PLANNED INNOVATIONS
Enables the VP of Merchandising
and VP of Store Operations to
Obtain real time visibility to
sales performance
Check the health of the
business in real time
Enable analysis of margin and
profitability
Identify critical areas
Take corrective measures
Improve same store sales
Sales Analysis on POS DM
provides advanced analytics
and alerting functionality for
merchants and store
managers to make informed
decisions that drive profitable
growth.
Shopper Insight Sales Analysis on POS DM
© 2011 SAP AG. All rights reserved. 34 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Predefined data model to capture
sales transactions across channels
in one consolidated repository
Enriched data model to support
flexible reporting and analytics
Real time feed of sales data from
any channel
Data cleansing, auditing and
enrichment as well as error
resolution functionality provided
through POS DM
Instant aggregation to any desired
level while data is kept at lowest
level
Foundation for predictive
applications (e.g. MAP, PMR,
F&R)
Unified forecasting enables
prediction of future sales and one
version of truth
PLANNED INNOVATIONS
Real time visibility into consumer
sales data across channel and
channels specific down to
transaction level
Instant aggregation to any desired
level without losing the detailed
information (keep data at lowest
level)
Support flexible, high speed
analytics and calculation of mass
data
Avoid replication of POS data and
perform extensive calculations and
predictive analytics where the data
resides
Common foundation and one
version of truth for predictive
applications
Historic and predictive sales data
available in one view
Shopper Insight Customer Activity Repository
The first release of the in-memory
based Customer Activity Repository
provides real time access and
visibility into consumer sales data
across channels. A game changing
foundation to process and analyze
consumer behavior and impact on
future business in real time.
© 2011 SAP AG. All rights reserved. 35 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Shopper Insight SAP Social Media Analytics by NetBase
Support for Italian, Japanese
User definable HTML5 UI enables
custom scorecards
Improved geographical tagging
Embeddable widgets
Integration with SAP Demand
Signal Management
Filter on influence
PLANNED INNOVATIONS
Quickly discover insights and
uncover trends in consumer
preferences.
Quantify market perceptions
about products, services, and
companies.
Effectively track the success of
marketing campaigns.
Rapidly monitor and respond to
market reaction to new product
launches.
Accurately identify strengths and
weaknesses in competing
products.
Make smarter business decisions
faster.
SAP Social Media Analytics
by NetBase helps organizations
monitor and manage sentiment
towards their products and brands.
© 2011 SAP AG. All rights reserved. 36 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Functionality
– Cell locking (enhanced)
– Rules of precedence
Implementation
– RDS Package for Planning (SAP
Planning for Retail – Channel
Financial, Merchandise and Key
Item Planning)
– New ABAP based planning modeler
Premium Microsoft Office user
interface: SAP Business Objects
Analysis, edition for Microsoft Office
– Conditional formatting
– Filters by measure
– Notes at cell level
– Sort breaks by hierarchy
– Easy and dynamic calculations
– Interactive multi dimensional
analysis
SAP Planning for Retail powered by
HANA
– Planning engine and Starter
Package support
PLANNED INNOVATIONS
Functionality
– Complete session locking
– Flexible rules based calculation
Implementation
– Reduced implementation cost
– Simplified implementation
– Best business practice templates
User Experience
– Superior user experience for power
users
– Excel based application design
– Common user experience for
planning and reporting / analytics
– Easy publishing to MS Power Point
and Live Power Point
presentations
– Superior user experience for
occasional users
– Custom / industry specific planning
features
Performance
– High volume, high speed
Innovation without disruption
Merchandise & Assortment In-Memory Retail Planning
The SAP Planning Suite for
Retail evolves to an in-
memory planning application
with best in class user
experience and a highly
flexible planning engine.
© 2011 SAP AG. All rights reserved. 37 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Enhance offer construction speed
and performance through mass
creation and maintenance
capabilities
Enhanced display planning and
forecasting capabilities
More flexible desktop publishing
views and integration with third
party printing and execution
systems
Option to leverage a HANA
based platform with on-demand
database
General usability enhancements
and feature updates to improve
overall performance
PLANNED INNOVATIONS
Reduce data entry times with
automation and reduced clicks
Integrate with display planning
and planogram systems –
including forecasting and in-store
placement
Reduce promotional print and
execution costs
Improve financial analytics and
performance measurements now
possible with speed and flexibility
of HANA database
Marketing & Promotions PMR Enhancements and HANA Infrastructure
The SAP Promotion
Management for Retail
application extends to a HANA
infrastructure and enhances
display planning features,
desktop publishing functionality,
and general performance and
usability.
© 2011 SAP AG. All rights reserved. 38 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Marketing & Promotions Real Time Personalized Consumer Marketing
Extended marketing database
continuously enriched from multiple
sources, including customers – Previous Purchases
– Product Ratings and Reviews
– Loyalty Program Data
– Lifestyle Choices / Preferences
– Web / Newsletter Data
– Consumer Support Data
– Market Research Data
Real time marketing engine
influences composition and size
of shopping cart, proposes
personalized offers – Consider consumer location, CRM
profile and consumer lifestyle choices
– Provide real-time personalized
suggestions and special offers
– Optimized shopping list
– Up-sell, cross-sell
User-friendly, useful, collaborative
and Multi/cross channel e-services – Shopping list
– Product Rating and Review
PLANNED INNOVATIONS
Creating one-to-one, real time
interaction with consumers
360 degree customer knowledge
Easier shopping leads to improved
shopping experience
Personalized treatment leads to
increased customer satisfaction and
increased loyalty
Multi channel cross-sell & up-sell
and personalized promotions lead to
increased sales
This is a marketing platform that
enables real time interaction with
the consumer at the point of
decision to inform and influence
consumer behavior, drive traffic
and increase average spend.
Retailers and CP’s can analyze
consumer behavior from the time
they leave their computers to the
time they reach check-out in the
store.
© 2011 SAP AG. All rights reserved. 39 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Benefits Solution Enhancements
Sourcing and Buying Supplier Lifecycle Management
Supplier evaluation
Strategic buyer workplace
Activity management for supplier development
Enhanced analytics
Supplier portfolio management
Additional deployment option
Enablement of service-oriented architecture (SOA)
PLANNED INNOVATIONS
Ability to manage the complete supplier lifecycle
A 360-degree view of the supply base to provide
complete transparency
Management of the performance and risk of your
supply base
Tight integration into other SAP and non-SAP
software
Ability to manage and distribute suppliers, potential
suppliers, and basic supplier master data centrally
© 2011 SAP AG. All rights reserved. 40 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Benefits Solution Enhancements
Sourcing and Buying SRM Enhancements and Improved Integration
Self-service procurement UI providing a Web-like
shopping experience with improved user guidance
and information provisioning
Improved functionality and usability in procurement
process
PLANNED INNOVATIONS
Ease of use and improved efficiency
High level of user acceptance
Less interaction intervention by professional
purchasers
High degree of automation and end-user self-service
Streamlined substitution process
© 2011 SAP AG. All rights reserved. 41 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Benefits Solution Enhancements
Sourcing and Buying New mobile solutions for self-service procurement and supplier management
Supplier briefing
Purchase request approval
Shopping cart creation
PLANNED INNOVATIONS
Expanded adoption of processes of SAP and
acceleration of transactions
Making functionality more accessible for the mobile
procurement worker
Enhanced procurement functionality
Efficient connection of people to value-generating
processes and insight the moment they need it
Incorporating the needs and expectations of
individuals who participate in business processes
© 2011 SAP AG. All rights reserved. 42 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Benefits Solution Enhancements
Sourcing and Buying Enhancements in SAP Sourcing
Integration of SAP SRM (master agreement
– central contract)
Usability improvements
Formulas in master agreement
Multilevel agreement hierarchies
New project reports
RFX processing enhancements
Folder structure to manage attachments
Performance and scalability enhancements
PLANNED INNOVATIONS
Smooth process integration across SAP
Sourcing and SAP SRM
Ability to negotiate, manage, and control legal
and operational aspects of a contract
Effective management of RFX
Improved project monitoring
Flexible formula management across sourcing
event and master agreement
© 2011 SAP AG. All rights reserved. 43 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key Benefits Solution Enhancements
Sourcing and Buying Spend Performance Management / Data Enrichment and Classification
Simulation and Analytics
SAP BusinessObjects Spend Performance
Management in memory
Performance views (buyer and supplier)
KPI dashboards
Closed-loop analysis and collaboration
On-demand version
Data Enrichment and Classification
Utilize performance of the SAP HANA platform
Data collection dashboard
Revision tool
Centralized business content
Integrate SAP Sourcing with SAP Master Data
Management and SAP Master Data Governance
PLANNED INNOVATIONS
High-volume data processing and incremental
exports
Measurement of the degree of accuracy, integrity,
and completeness of a collection and at individual
source level
Drilling at different levels, from parent to local
supplier, showing aggregated spend; customers can
have a custom linkage
Common content repository maintained by the
content factory to improve alignment of processes
and performance across LoB (supply chain,
procurement, and finance) stakeholders
Integration of (import, process, and export) SAP
Sourcing with SAP Master Data Management and
SAP Master Data Governance
© 2011 SAP AG. All rights reserved. 44 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Analyze on-shelf-availability for
all types of products – slow or
fast movers – using scientific
algorithms which analyze sales
patterns.
Provide historic analysis at
aggregate levels as well as real
time analysis based on real time
POS data.
Based on POS DM using in-
memory technology (HANA).
No perpetual inventory at store
level is needed.
If available, system inventory and
other information can be used to
analyze possible root cause
Available on iPAD, easy to use
for store associates, alert driven.
PLANNED INNOVATIONS
Store Managers and VP of Sales
can analyze on-shelf availability at
aggregate level to detect patterns
of occurrence (e.g. weekdays,
categories, daytimes, etc),
analyze root causes and take
corrective measures to prevent
them from happening in the
future.
Store associates can detect on-
shelf availability in real time for
promotional and non-promotional
products, respond directly and
take corrective actions.
Perpetual inventory at store level
is no prerequisite but can be used
to provide additional information
to analyze root cause.
Helps store managers to optimize
resource deployment.
Inventory Analytics On-Shelf Availability
On-Shelf-Availability analysis
provides visibility to on-shelf
situations in retail stores. It can be
used to analyze patterns of out-of-
shelf situations after the fact to
proactively prevent them in the
future or it can be used to detect
and visualize on-shelf availability
situations when they happen in real
time and take immediate actions to
prevent further lost sales.
© 2011 SAP AG. All rights reserved. 45 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Logistics & Fulfillment Management Enhancements in EWM
Usability
Analytics: Top 15 KPI's out of the
box
Implementation
Voice picking Integration
Radio Frequency screens
adaptability
Enhanced functionality, e.g.
Door Appointment Scheduling
EWM/TM Integration (fulfillment
platform)
Stock keeping UOM
PLANNED INNOVATIONS
Help companies plan supply
chain execution activities
better within the warehouse
and optimize transportation
processes with integrated
solutions.
Improved user experience
Lower total cost of implementation
Manage and optimize
transportation and logistics
network
© 2011 SAP AG. All rights reserved. 46 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Logistics and Fulfillment Management Advanced Transportation Processes for Shippers
Optimized delivery synchronization
for multi-consignment orders,
optimized planning, execution and
costing.
Order to Cash processing for
shippers for order and delivery
requirements.
– Managing freight requirements
– Ocean and Air Freight Booking
– Rail Shipping
– Cost calculation and distribution
on product, item and delivery
level for consolidated shipping
and analysis with COPA.
– Advanced analytics.
PLANNED INNOVATIONS
Advanced Transportation
Management processes for
Shippers.
Ability to support complex,
correlated consignment
transportation planning scenarios
and synchronized supply
services
Map based planning, greater
process usability and visibility
© 2011 SAP AG. All rights reserved. 47 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Store & Point of Sale Localization functionality for Retail Workforce Management
Additional Country Localization
– Phased release by country
– Legal compliance of employee
working directives
– Holiday calendar enhancements
User Interface (UI) Standardization
– Additional browser support
– SAP standard, flexible UI
– Shift replacement improvements
Enhanced clock functionality
– Mobile clock in/out
– Password/badge for clocking
– Punch edit reason code
– Punch type configurability
– Enhanced manager UI
BI extractors for time data
Miscellaneous enhancements
– Time off request usability
– Improved role authorization
– Forecasting improvements
– Additional HCM integration
PLANNED INNOVATIONS
Continuous improvement planned
for releases in 2012 and 2013
Release to additional countries -
Germany, UK, Russia, etc.
Increase productivity, improve
customer service, reduce labor
costs, & decrease lengthy back
office tasks through optimization
Improve visibility of labor costs
allowing for proactive, timely
adjustments
Gain compliance of working
regulations
Greater flexibility and legal
compliance with clock
enhancements
Enhanced time reporting -
flexibility of reporting capabilities
with iTime BI data
SAP Workforce
Management offers a robust
solution providing flexible
forecasting, optimized labor
scheduling with virtual time
administration via iTime
Clock.
© 2011 SAP AG. All rights reserved. 48 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Mobile enabled
Inventory/Price/Product Lookup
Customer Order Management
(COM) / Order Status / Create
Customer
Store Ordering
Receiving
Goods Movement
Cycle Counting / Physical
Inventory
Purchase Order
PLANNED INNOVATIONS
Lookup features enable store
associates to answer nearly any
question a customer might have
about inventory, price, and product
details.
COM enables store associates to
assist customers with order
creation for home delivery or
pickup.
Store Ordering enables efficient
replenishment through verification
of an the order proposal and
placing an order at the shelf.
Receiving, goods movements and
cycle counting / physical inventory
functionality helps keeping
inventory accurate and up to date
in real time.
Purchase Order allows ordering
from an external or internal vendor,
move products from one store to
other, and handle returns.
Store Operations Mobile In-Store Merchandise and Inventory Management
Mobile In-Store MIM enables
store associates to execute
core merchandising, inventory
and customer service
functionality on a mobile
device on the shop floor.
© 2011 SAP AG. All rights reserved. 49 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
E-Commerce B2C Web Channel for Retail
Platform Web content management for business
users to create, target, and manage content
Search engine optimization helps improve
the volume and quality of incoming traffic
Modular architecture
Flexible site extension for site
customization via common Web design
tools and a flexible UI framework
E-Commerce & E-Marketing Innovative user interfaces for highly
interactive shopping experiences
Community-generated product ratings and
reviews
Online loyalty programs
Real-time product and pricing info
E-Service Guided processes for self-navigation
Self-service management of accounts,
service requests, complaints, and returns
Live support for immediate assistance
Online product registration
Knowledge management connectors to
deliver community forums and
self-service support
PLANNED INNOVATIONS
Platform Reduce TCO and time to market
Set up and configure your Web
presence
Make adjustments to Web sites as
needs evolve
E-Commerce & E-Marketing Differentiate customer online
experiences
Drive Web site traffic and user adoption
Increase conversion rates and customer
loyalty
E-Service Drive support traffic to lower-cost online
channel
Empower customers to research and
resolve issues
Foster customer community and crowd-
sourcing
SAP’s Web Channel
Experience Management
delivers innovative and rich
customer online experience
and enables companies to
turn the Internet into a
profitable sales and
interaction channel for both
business customers and
consumers.
© 2011 SAP AG. All rights reserved. 50 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
CRM Interaction Center for Retail will
be enhanced to support integrated
channel experience. It will be aligned
with Web Channel and Store Channel
to support functions such as:
Product/inventory lookup
Support generic article
Search for generic articles
Store locator
Create orders for the customer
which are replicated to relevant
ERP system
PLANNED INNOVATIONS
Using product/inventory lookup
the IC agent can answer nearly
any question a customer might
have about inventory, price, and
product details.
Search functionality enables IC
agent to search and view variants
of a product and to assist the
customer to select the right
product.
Store locator can be used to
locate a close-by store for pickup.
IC agent can create an order for
home deliver or pickup, can
create a customer, handle returns,
or provide order status.
Customer Service Management CRM Interaction Center for Retail
This solution will help retailers to
differentiate themselves by creating
consistent customer experiences
across channels and to have a
consistent customer service
strategy across channels. It will
help to increase shopper loyalty,
customer and employee
satisfaction, and increase sales.
© 2011 SAP AG. All rights reserved. 51 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Mobile Commerce Mobile Personalized Consumer Marketing
Delivers personalized offers and
shopping assistance to
consumers through mobile
phones, or other digital channels
like self scanners, interactive
POS or ecommerce sites.
Personalized offers are defined
based on consumer’s physical
location, previous shopping
decisions and personal
preferences.
Mobile, personalized, and easy-
to-use shopping assistant that
supports consumers in decision
making and provides them with
meaningful offers and product
proposals.
PLANNED INNOVATIONS
Creating one-to-one, real time
interaction with consumers
Easier shopping leads to
improved shopping experience
Personalized treatment leads to
increased customer satisfaction
and increased loyalty
Multi channel cross-sell & up-sell
and personalized promotions
lead to increased sales
Personal shopping assistant for
consumers, that delivers rich
product information and special
offers in real time through mobile
phones, or other digital channels
like self scanners, interactive POS
or ecommerce sites.
© 2011 SAP AG. All rights reserved. 52 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution Enhancements Key Benefits
Social Media Team-Based Social Media Engagement with SAP Customer Engagement
OnDemand
Text analysis to identify products,
discern sentiment and categorize
messages
Prioritization based on social
influence and issue severity
Assignment and routing to best
qualified resources
Modern collaboration with access
to all current and historical
information
Native integration to ERP and CRM
Inappropriate language check on
outbound messages
Leverages partner capabilities for
monitoring and analytics
PLANNED INNOVATIONS
Automatically identify top
influencers and key issues
Prioritize and manage multiple
channels from a single screen
Accelerate responses by
including the right experts
Craft the best response by
collaborating internally
Understand full context by
leveraging social and enterprise
data
Ensure that all responses are
aligned with social media policy
Understand larger brand-level
social media trends and patterns
SAP Service OnDemand is
a team-based social media
engagement tool that
enables organizations to
respond to customer
conversations on Facebook
and Twitter.
© 2011 SAP AG. All rights reserved. 53 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Optimized asset operations and maintenance Integrated geospatial visualization for assets
Intuitive mapping of enterprise assets
Multiple map options (Google, Bing, and others)
Launch pad for asset management business processes
Web Dynpro development environment: user interface
Extensible for alternate display technologies
Geospatial display of critical assets, including linear assets
Map interactivity with assets such as accessing work
orders and other technical objects
Combination of asset information that spans ERP and GIS
systems
Planned innovations
© 2011 SAP AG. All rights reserved. 54 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Accounting and financial close SAP Financial Closing cockpit
Easier template maintenance (upload and download,
reusable task groups, and enhanced remote-task
definition)
Configurable built-in notification scenarios (task overdue,
task ready to execute, and so on)
Additional authorizations on organizational unit and task
level; HR organizational support for task responsibilities
Improved usability (custom variables, retention of spool
lists and job logs, dependency views, task IDs, enhanced
remote task output, and so on)
Status monitoring and analysis across templates, task
lists, organizational units, and fiscal years and period
Accelerated template creation and maintenance; increased
governance over rollout and adoption of corporate settings
on local level
Greater closing efficiency by automatic notifications
Tightened access control of closing execution; less effort
in assigning and changing responsibilities
Significant reduction of variant maintenance effort,
increased compliance, and more efficient task execution
Greatly increased insight into the closing status and
improvement potential of closing cycles across the
organization
PLANNED INNOVATIONS
Task list released
Task restarted
Task scheduled
Schedulable task completed … Further scenarios …
Prerequisite task completed
Task over due
Automatic task runs into error
Notification
© 2011 SAP AG. All rights reserved. 55 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key benefits Solution enhancements
Operational risk management SAP EHS safety issue mobile application
Mobile application for recording
safety observations, including
photos and voice recordings
Easy to involve the entire
organization in identifying and
correcting safety issues, promoting
a safety culture and reducing the
likelihood and severity of incidents
PLANNED INNOVATIONS
© 2011 SAP AG. All rights reserved. 56 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Mobile applications for time and attendance management SAP Work Management mobile app
Workforce overview, i.e. who has clocked in and is
available to work
Access to work schedules, assigned tasks, and locations
Ability to enter time corrections or absences for an
employee
Searching and assigning substitutes for employee who are
not at work
Alerts, e.g. for missing time punches or overtime limits
Quick, anytime/anywhere access to staffing levels and
current availability of the workforce
Immediate action by searching for and assigning
substitutes (labor transfers)
Alerts where immediate action is required
PLANNED INNOVATIONS
© 2011 SAP AG. All rights reserved. 57 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Talent management Mobile team book
Quick capture of notes, pictures, and voice memos
Ability to assign notes, actions, and e-mails to specific
employees or to teams
Tagging of notes with custom tags or performance goals
Dashboard for a quick overview of the current status of
processes
Ability of managers to capture notes and other feedback
related to their direct reports or teams anytime and
anywhere and throughout the year
Apps that allow managers to keep track of processes and
deadlines
Ability to link notes, actions, and other feedback to
performance and development goals
Enable higher manager productivity and continuous
engagement
Team book mobile application for managers to support employee performance and development better
PLANNED INNOVATIONS
© 2011 SAP AG. All rights reserved. 58 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
View credit card charges
Add credit card charges to expense report
Create travel expense report
Punctual and accurate expense reports
Ability to monitor expenses in real time
PLANNED INNOVATIONS
Travel management SAP Travel Expense Report mobile app
© 2011 SAP AG. All rights reserved. 59 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Real estate lifecycle management Enhanced lease administration*
Handling of outdated configuration like contract types,
condition types, and fixtures and fittings
User interface harmonization for conditions in display and
change mode
Tool for mass change of profit center assignment
Automatic open item clearing real estate contract based
Controlling line item report for all real object types (actual,
plan, and commitment)
Reporting on nonsettled advance payments for service
charges
Enhanced end-user experience when creating and
updating leases
Enhanced efficiency in lease accounting and controlling
Improved insight into accounting activities
Planned innovations
* Enhancements for SAP Customer Connection program together with the German SAP user group (DSAG)