Mark King Head of Service

StreetCareUpdate Autumn 2015

Quantum• 1,600 Km Highways and

• growing by 10% over 10 years BRISTOL TO BIRMINGHAM

• valued at £2.4B – spending less than 0.5% on maintaining

• 16,000 holes dug by Utility Companies – funded to inspect 5%

• 44,000 Pockets of Open Spaces and growing – many under licence to the developers

• 32,000 Lights and Bollards –

• 2 years into 10 year roll out of LED (£14M) – 60% energy saving - £800k / year saving

• 20,000 Calls per annum

• 10,000 to Area Inspectors 10,000 to others within SC

• Target is to Deal with All Enquiry within 10 Working Days

•90 to 95% achieved – despite common perception

What this means in your areaArea Km of

HighwayHelpdesk

CallsLitter

PickersSq.m of Grass

(mowers)

Frome Vale 469 2,053 3+share 733,000 (5)

Severn Vale 429 1,388 1 268,000 (2)

Southern Brooks 281 2,053 2+share 739,000 (4)

The Chase 151 1,815 4+share 396,000 (3)

Kings Forest 387 2,748 2+share 770,000 (5)

Service Standards

Service Now (average) Desirable

Footways treatment Every 200 years 60 years

Road treatment Every 50 years 15 years

Amenity Mowing Every 25 days 15 days

Kerb Sweeping Every 12 weeks 8 weeks

Gullies Emptying Every 16 months 12 months

Council Wide Service Review - CSP

Target Operating Model

•Calls Dealt with at first point of Contact

•Migration to customers self helping through

Web forms

Being able to view programmed works and service standards on-line

For StreetCare?

Reduction in Back Office and Supervisor by 15FTE

(5 Less Inspectors on the ground)

Implemented Localism Agenda (10 less Gardeners) - Playing Fields to come

Implemented Waste Services Changes

5

2015 StreetCare Survey NHT 2015

Satisfaction overall 45.8 56

Overall public and alternative transport services 37 55

Overall cycle facilities 27.9 61

Local bus services 43.2 52

Public transport information 37.7 45

Overall Grounds Maintenance Service 55 (10)

The condition of pavements and footpaths 42.9 63

The condition of cycle routes / lanes 30 63

The local rights of way network 41.7 58

Safety on roads 48.7 57

Road safety education 34.7 55

Overall  highway maintenance service 39.8 53

Street lighting 56.6 63

Keeping roads clear of obstructions such as skips / scaffolding etc. 57.8 52

Traffic levels and congestion 31.5 41

The condition of the roads 24.8 42

Street Cleansing Servise 49 (23)

Keeping streets Clear of Dog Fouling 40 (32)

Enforcement - dog and flytipping 23 (37)

Top of Class

Within 10% of Top Perfomance

Between median and top

How are we doing?

PARK LIFE, STREET LIFE

MANAGING DEMAND IN THE PUBLIC REALM

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Challenges

• Lack of understanding of principles of effective behaviour

• Insufficient staff capacity

• Cultural fear of failure

• Structural barriers dis-incentivising prevention

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Our Research

• Behaviour Change for prevention

• Harnessing Community and Business Assets

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Methodology• Call for evidence

• Two roundtable discussions

• Interviews

• Three in-depth case studies.

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Harnessing Community and Business Assets

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Behaviour Change for Prevention

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Examples

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Recommendations

• Embrace preventative approaches

• Increase community involvement

• Overcome knowledge gaps and cultural resistance to change

• Collaborative working and resourcing change

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