MARFOOD Catering Service

• HISTORY

• CURRENT CUSTOMERS

• VISION, MISSION, VALUES

• IMS POLICY

• ONSHORE BASE

• CATERING OFFSHORE

• MONITORING AND MEASUREMENT

• QUALITY

• EMPLOYEES AND TRAINING

• SOCIAL RESPONSIBILITY

SUMMARY

Marfood began to work in November 1994 in the

distribution of meals onshore. In March 1997, Marfood

expanded its activities to offshore rigs.

Currently Marfood is one of the oldest and largest catering

companies in the country, attending 19 contracts, and 7

(seven) customers.

After 19 years, the first values of our company remain:

Partnership, Total Quality, Logistics and Safety to

ensure the punctuality of the services and the

satisfaction of customers.

MARFOOD HISTORY

CURRENT CUSTOMERS

HAI JIAO 1411

CURRENT CUSTOMERS

Cliente Unidade POB Início Contrato Prazo

Schahin 1 NS-30 Lancer 170 Janeiro/2011 1 ano

Ventura

2 SS-70 Victoria 145 Dezembro/2009 2 anos

3 NS-29 Carolina 85 Maio/2011 3 anos

4 DPI 100 Abril/2013 3 anos

Odebrecht

5 NS-32 Norbe VIII 146 Janeiro/2011 1 ano

6 NS-33 Norbe IX 135 Março/2011 1 ano

7 NS-42 ODN II 135 Fevereiro/2012 1 ano

8 NS-41 ODN I 155 Fevereiro/2012 1 ano

9 SS-85 Delba III 145 Dezembro/2013 1 ano

10 SS-81 Norbe VI 140 Fevereiro/2014 1 ano

Cliente Unidade POB Início Contrato Prazo

Queiroz Galvão

11 SS-20 Olinda Star 80 Maio/2010 4 anos

12 SS-73 Gold Star 90 Outubro/2010 4 anos

13 NS-43 Amaralina 165 Fevereiro/2015 4 anos

14 SS-39 Alaskan Star 100 Abril/2016 4 anos

15 SS-45 Atlantic Star 105 Abril/2016 4 anos

Etesco 16 NS-38 E-VIII 160 Outubro/2012 2 anos

Hai Jiao

17 Amazônia 30 Maio/2011 1 ano

18 Pantanal 30 Junho/2012 1 ano

Bassdrill

19 SS-88 Beta 65 Setembro/2014 1 ano

The contracts are extended for successive periods, according to the initial terms

POB numbers refer to September/2016.

OUR CUSTOMER SINCE 1997:

NS – 09 – SCHAHIN PETRÓLEO E GÁS

This contracts was terminated in July/2016, with the vessel´s trip to

international waters, thus ending up 19 years of good services

provided by Marfood

MARFOOD IN NUMBERS:

Marfood serves per day

about 2.400 people

RESULTING IN:

More than 19.000 meals

and snacks per day;

More than 576.000

meals and snacks per

month;

OUR VISION:

"Be the largest and most respected

Offshore Catering Company in the

country, through a conscious and solid

growth."

OUR MISSION:

Provide the maximum satisfaction to our

customers through service excellence,

reflecting transparency and quality, safety

and respect for the environment in all our

services.

OUR VALUES:• Ethics;

• Transparency;

• Commitment with the

customer;

• Competence;

• Total safety in the workplace;

• People engaged and fulfilled;

• Teamwork;

• Quality in everything we do;

• Responsible Entrepreneurship;

• Growth and Profitability.

OUR INTEGRATED

MANAGEMENT SYSTEM POLICY

IS SUMMARIZED IN:

•Formal commitment from senior management;

•Preservation of Ethics and transparency;

•Continuous learning and development;

•Compliance with Legal Requirements;

•Adoption of safe and environmentally suitable practices;

•Have a management system able to achieve, and continually

improve QHSE goals.

ONSHORE BASE

ONSHORE BASE

Planning and development of

logistics processes;

Centralization of activities:

acquisition, inspection, storage,

shipping and transportation;

A team of qualified professionals

give support to all offshore work.

CATERING OFFSHORE

MEALS SERVICES

We provide high quality

meals, with criteria during the

evaluation of raw materials;

Our employees have high

commitment to Good

Manufacturing Practices

(GMP) and Hazard Analysis

and Critical Control Points

(HACCP);

MEALS SERVICES

All activities done onboard

are coordinated by

qualified nutritionists (camp

boss).

During all the logistics and

manufacturing, the quality

control is done through the

completion of written

procedures and records.

CABIN, CLEANING AND

LAUNDRY SERVICES

Hygiene and cleaning

maintenance of

cabins and rig

internal areas.

Conservation of

individual and

collective places.

Strict criteria when

selecting of chemicals

and cleaning

suppliers;

Safety when handling

chemicals

(commitment to the

rules of QHSE).

CABIN, CLEANING AND

LAUNDRY SERVICES

MONITORING AND

MEASUREMENT OF QUALITY

Evaluation of the quality for all food

containers:

• before departure to the rigs –

by the Onshore Nutritionist;

• in the arrival of the containers

on board the rig by the CampBoss.

MONITORING THE FOOD QUALITY

MONITORING THE FOOD QUALITY

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UNIDADES

SATISFAÇÃO DE QUALIDADE DE RANCHO -Setembro 2016

ÓTIMO

BOM

REGULAR

SERVICES EVALUATION

Marfood is evaluated

by the customers

every fifteen days, by

the Evaluation Form.

MONITORING THE SERVICES LEVEL

94% 94%98% 98%

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20%

40%

60%

80%

100%

ALIMENTAÇÃO LIMPEZA PESSOAL SMS

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REQUISITOS AVALIADOS PELO CLIENTE

AVALIAÇÕES DE SATISFAÇÃO DO CLIENTE POR REQUISITO 2016 - BETA CLIENTE: BASDRILLM…

MONITORING THE SERVICES LEVEL

87%90%

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ALIMENTAÇÃO LIMPEZA PESSOAL SMS

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REQUISITOS AVALIADOS PELO CLIENTE

AVALIAÇÕES DE SATISFAÇÃO DO CLIENTE POR REQUISITO 2016 – NS-30 SCHAHIN PETRÓLEOM…

MONITORING PETROBRAS EVALUATION (BAD)

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10 10 10 10 10 10

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JANEIRO FEVEREIRO MARÇO ABRIL MAIO JUNHO JULHO AGOSTO SETEMBRO OUTUBRO NOVEMBRODEZEMBRO

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TAS

AVALIAÇÕES

BOLETIM DE AVALIAÇÃO DE DESEMPENHO - BAD - 2016 - UNIDADE: NS-43

NOTA GERAL OBTIDA META

QUALITY CONTROL: FINAL USER

SATISFACTION SURVEY

We do the final user

satisfaction survey

every 4 months.

MARFOOD PROGRAMS

MARFOOD NA ENERGIA

CERTA

PROGRAMA

PROGRAMA

ALIMENTAÇÃO SAUDÁVEL

HEALTHY EATING PROGRAM

MARFOOD PROGRAMS

HEALTHY EATING PROGRAM

The Healthy Eating Program is

developed on board the rigs by

nutritionists, and consists of:

•Monthly campaigns involving

different issues;

•Days "Light";

•Nutritional Guidelines;

•Special Meals.

PROGRAMA

ALIMENTAÇÃO

SAUDÁVEL

SOME ISSUES COVERED BY THE HEALTHY

EATING PROGRAM

• "Heart Care“

• "Physical Activity versus

Nutrition”

• "Care of the Liver“

• "Food Diet and Light“

• "Properties of Flax“

• "Organic food“

• "Diabetes“

• "Cholesterol”

PROGRAMA

ALIMENTAÇÃO

SAUDÁVEL

QUALITY

TEMPERATURE CONTROL

To ensure food safety on

board, all temperatures

are monitored and

recorded throughout the

supply chain, starting

from the receipt of raw

material, until the time

when meals are served.

RIGOROUS SHELF LIFE

CONTROL

All raw materials are

tagged and identified

according with the

duration, using a color

system.

SHELF LIFE CONTROL

We also control the shelf life of the products with

opened packages and products made on board,

such as desserts, breads and biscuits.

SAMPLES OF PREPARED

FOOD

Marfood performs

sampling of all food

prepared on board, and

these are kept frozen for

72 hours to ensure food

safety, following the

applicable law.

SPECIAL EVENTS

Marfood organizes commemorative events offshore,

offering to customers a great atmosphere, happy meals and

differentiated, so that everyone onboard can enjoy leisure

time in the celebrations throughout the year.

EMPLOYEES AND

TRAINING

OUR EMPLOYEES

RENEWAL OF CBSP COURSE

FOOD BASKET

LIFE INSURANCE

HEALTH AND DENTAL PLANS

SAFETY BONUS

BENEFITS

TRAINING

Our onshore and

offshore employees

are trained

constantly, through

daily conversations

and safety training,

to prevent accidents

and incidents, and

maintain a safe

working environment.

All newly hired employees, before the first shipment, pass through New Employees Integration process, regardless of whether or not offshore experience.And knowledge of the company, its history, its vision, mission and values, new employees take part in 14 trainings, including:PPEExcellence in Customer ServiceAccident Prevention in the KitchenLegal requirementsGuidelines on Alcohol and DrugsManual Handling of LoadsChemical HandlingWaste segregationSMS Shows

New Employees Integration

SOCIAL

RESPONSIBILITY

SOCIAL RESPONSIBILITY

PROJECT AMAR

•Assistance of 80 poor mothers and

their child, who live at “Fronteira”

neighborhood in Macaé;

•Donation of food and other

materials;

•Effective participation of Marfood

Employees;

•Campaigns onshore and offshore

to collect donations.

“PROJECT BRASILEIRINHO”

•Partnership between Marfood

and Ansef (Associação Nacional

dos servidores da Polícia

Federal).

•Objective: fight drugs in schools

doing a prevention work

•July of 2009 and 2011:

distribution of 1000 orientation

booklets at public schools in

Macaé-RJ.

SOCIAL RESPONSIBILITY

FUTURE PROJECTS

RESTAURANT SCHOOL

The Restaurant School construction is

forecasted to 2013. The project main

objectives are:

1 - To train and qualify our employees, and

at the same time, provide food services.

2 - Being a local reference for Social

Responsibility, training poor people at

Macae and helping these people to get

into the work market.

Certification of Integrated

Management System

Marfood started in July of 2009 the

process to certify the IMS. The

objective is get the certification in the

following standards:

• ISO 9001

• ISO 14001

• OHSAS 18001

Although it has not yet been certified,

the company is periodically audited by

its customers and annually by

Petrobras, to update the CRCC, which

makes the SGI remains alive and in

constant improvement.

FUTURE PROJECTS

Marfood Comércio e Serviços de Hotelaria Ltda.

Av. Prefeito Aristeu Ferreira da Silva, nº 2.200 Novo Cavaleiros

Macaé/RJ - CEP 27930-070

Tel.: +55 22 3311 5050 / Fax: +55 22 3311 5051

E-mail: contato@marfood.com.br

Site: www.marfood.com.br