Embed Size (px)
Citation preview
MMH&LA - the source for information and education, and the advocacy voice forthe hotel and lodging industry in the metropolitan Memphis area.
MMHLAMMHLAMetropolitan Memphis Hotel & Lodging Association
www.mmhla.com
March 2015
Peabody HotelApril 22, 2015
May 20 – Sheraton Downtown Memphis
Stars of the Industry!To Make Reservations:
Phone: 901-581-5618Email: [email protected]
Registration 11:30 a.m.Luncheon at Noon
MMHLA OFFICERS & BOARDMMHLA Offices:901-581-56188544 Rankin Branch Rd.Millington, TN [email protected] Ross Administrative Assistant
MMHLA Officers:Wayne Tabor........................ChairmanMary Calorio.........................PresidentBill Spencer..................Vice PresidentDoug Owings.......................TreasurerGhee Alexander...................SecretaryJohn Rucker............Sergeant-at-armsMMHLA Board of Directors:Doug BrowneShawn DankoAnne-Marie FamaletteAngie HinesKevin KaneJimmy KiserPierre Landaiche
Chuck PinkowskiMatt HussSam WardTricia Weatherford Rick Zurburg
Harrison InvestmentsReed Harrison4719 Chickasaw Rd.Memphis, TN [email protected]
Life Benefits ConsultingKevin PetitteCEO5674 Cleaves Dr., Suite 105Arlington, TN 38002901-317-7398 • 203-901-3876, [email protected]
N EW MEMBERS!
Are you ready? Have you provided your com-pany, your employees, family with the quality
protection, healthcare opportunities and lifestyle benefits they need and deserve?Hear what the experts have to say about
this ever-increasing modern life necessity at the MMHLA Luncheon, Wednesday, March 18, Sheraton Memphis Downtown.Speakers include Kevin Petitte, CEO
and President of Business Development & Sales for the Non-insured, and Lifestyle benefits frontrunner, Life Benefits.Frontrunner is the word for Kevin, whose
motto is, “Change is the only constant and continuous improvement is the only path. Never accept, “We have always done it that way.”His company, Life Benefits, offers a
variety of programs that give you access to some 400,000 healthcare professional and facilities offering top-quality products and services throughout the U.S.Kevin’s presentation dovetails nicely
with the meeting’s main speaker, Dale Lane. The Director of Shelby County’s Of-fice of Preparedness, overseeing home-land security and emergency man-agement activities, Dale has worked for the county for over 25 years, with most of those years devoted to law enforcement.Beginning his
career as a Millington Police Depart-ment patrolman, Dale joined the Shelby County Sheriff’s Office in 1989, working his way up to become Chief Inspector. He’s held command posi-tions in Homeland Security, S.W.A.T., and the Patrol Field Bureau.In 2004 he was selected as a mem-
ber of the Governor’s Law Enforce-ment Counter-Terrorism Support Element. He also served on the FBI’s Terrorism Working Group and was an associate member of the Joint Terror-ism Task Force (JTTF).Director Lane is a graduate of the FBI
National Academy in Quantico, VA. – considered an international leader in Law enforcement management training, and has completed the U.S. Secret Service National Threat As-sessment training in Washington D.C. Awards? A few: VFW Law Enforce-
ment Officer of the Year, Optimist Club Officer of the Year, Southwest Tennessee C.C. Alumnus of the Year, Governor’s/Infraguard Meritorious Service, and the Outstanding Perfor-mance Award from the Shelby County
Deputy Sheriff’s Association.Yeah. This guy
knows what he’s talking about. Make your reservations. Phone number and email address are in the box on the right.
The Business of Being Prepared!Dale Lane. Director of Shelby County’s Office of Preparedness.
page 2
We Came! We Saw! We Got
Updated!17th Annual Lodging Industry Update!
Metropolitan Memphis Hotel & Lodging Association • Pinkowski & Company
Martha Perine, Regional Executive, St. Louis Federal Reserve Bank-Memphis Branch: “Consumers are feeling better about the economy.””
Greg Marcus, CEO/President,The Marcus Corporation: “It’s a dog-eat-dog world out there and I’m wearing MilkBone underwear.”
Martha Perine: Inflation rate? Under 1%! Wanna help? Online survey: http://research.stlouis.org/outlook/survey/
Jeff Higley, Smith Travel Re- search (STR)/ HotelNewsNow: “Optimism continues to be the word of the day!”
“What is an ordinary day for us
can be an extraordinary day
for our guests!” Greg Marcus
“Smith Travel Research says: ‘smiles all around!’ And we agree!” Chuck Pinkowski, Pinkowski and Company.
Innovate. Invest. Inspire!
Smiles all around? You bet! Because 2014 was “A positive trend! A record breaking year!”
It may be the annual Update, but it’s still an MMHLA meet-ing! Prez Mary steps up and begins the proceedings.Chuck Pinkowski.
Among those attend - ing: TnHTA rep, Greg Adkins & The Allied Group’s William Crosby.
page 3
IT + AV = ORT
COMPUTER & A/V SERVICES
OPEN ROADTECHNOLOGIES
We can provide the entire solution for your conference needs
- everything from your back office to your main stage.
• Audience Response Systems• Copiers, Printers, Laptops• Sound Systems, Projectors,
Microphones
901.685.3004 | [email protected]
Where IT Solutionsand Audio Visual
Services Come Together
Fire & Water • Cleanup & RestorationTM
Restoration:• Fire, Smoke & Soot• Water Removal & Dehumidification• Mold Mitigation & Remediation• Catastrophic Story Response• MoveOuts & Contents Restoration• Electronics & Equipment• Document Drying• Contents Claim Inventory Service
Cleaning:• Air Ducts & HVAC• Biohazard, Crime Scene & Vandalism• Carpet, Upholstery, Drapes & Blinds• Ceilings, Walls & Hard Floors• Deodorization • Services vary by location
24 Emergency Service.Over 1,600 Franchises in North America.
SERVPRO Franchise System Serving Since 1967.
Like it never happened.R
Jeff Higley, Smith Travel Re- search (STR)/ HotelNewsNow: “Optimism continues to be the word of the day!”
certification they receive assures that SERVPRO East Memphis staffers are equipped with the knowl-edge to deal with the mul-tiple problems of property restoration.
With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of East Memphis.
Serving since 1967, SERVPRO is the cleaning
Fire and water damage disrupt-ing everything?
SERVPRO of East Memphis can help minimize that interruption to your life and make it “Like it never even happened.”
“We specialize in the cleanup and restoration of residential and commercial property after fire and smoke or water damage,” says SERVPRO of East Memphis rep and MMHLA Allied member, Jeff Hobbs. SERVPRO can also help you with mold and mildew around home or business.
Highly trained in property dam-age restoration, SERVPRO staff-ers’ ongoing training begins at SERVPRO’’s corporate training facility. The regular IICRC-industry
To contact ServPro rep & MMHLA member, Jeff Hobbs: 901-382-0900, [email protected].
SERVPRO of East MemphisSERVPRO of East Memphisand restoration brand people know and trust.Certifications • AMRT - Applied Microbial Re-mediation Technician. • ASD - Applied Structural Drying Technician. • CCT - Carpet Cleaning Techni-cian. • ECTP - Employee Certification Training Program. • HST - Health and safety Techni-cian. • IICRC Certified Firm. • OCT - Odor Control Technician. • OSHA - Other Training. • RRRP - Lead-Based Paint Ac-tivities and Renovation. • SRT - Fire & Smoke Damage Restoration Technician.
• Success-ful Subro-gation for Restoration Contractors. • UFT - Upholstery & Fabric Cleaning Technician. • WRT - Water Damage Restora-tion Technician.
page 4
Maximize your profitability …with Heartland Payment Systems® — the Tennessee Hospitality Association’s exclusively endorsed provider of card pro-cessing, check management, payroll and tip management services. For more information, contact Julie Briones at 901.574.7555 and [email protected].
with Heartland Payment Systems® – the Tennessee Hospitality Association's exclusively endorsed provider of card processing, check management and payroll services. For more information contact Julie Briones at 901.574.7555 and [email protected] or [email protected] Ginger Rogers DeMaris at 501-
Do you see the stars? Do you see the stars? Then pick them out and honor them! Win-
ners will be announced and awards passed at the Apr. 22 MMHLA Luncheon Meeting at the Peabody Hotel, downtown Memphis.Deadline for nominations is Mar. 31, 2015.
Nomination forms are available at www.mmhla.com.Categories are: MMHLA General Manager of the Year.MMHLA Allied Award of Excellence.MMHLA Associate Award of Excellence.Food & Beverage Employee of the Year.Sales Employee of the Year.Lodging Employee of the Year.Manager of the Year.Housekeeper of the Year.Maintenance Employee of the Year.Upcoming Stars of the Industry.GOLD STAR PUBLIC RELATIONS
AWARDSCommunity Service Award.Guest Relations Award.Special Events Award.In 4 typed, double-spaced pages tell why
this nominee should be honored.Entries should be mailed (by March 31!)
to:MMHLA8544 Rankin Branch Rd.Millington, TN 38053Or emailed to:[email protected] information? 901-581-5618,
[email protected] or watch www.mmhla.com.You got stars out there. The world isn’t flat.
Honor your stars!
EVENT DATE:LOCATION:
HOURS:COST:
Friday, March 20, 2015Holiday Inn at The University of MemphisDoors Open 6:00pm Questions Begin 7:00pm100 Tables Available @ $180 Per TableIncludes six seats, soft drinks, bottled water and finger snacks. Concession items available
Join Us For An Evening Of Fun & Trivia!
See attached reservation form or download from www.mmhla-skal.comFor more information: www.mmhla-skal.com
present
Metropolitan Memphis Hotel & Lodging Associationand SKAL International Memphis
Fun Stuff!Table/Costume Contest • Games • Prizes & Drawings all Night!
Reservation Form and Full Payment due: March 13, 2015!!!
Things You Need to Know...No more than six people allowed per table/team. All players must be 21 or older.
No outside liquor or food will be allowed into the hotel.
benefiting
EVENT DATE:LOCATION:
HOURS:COST:
Join Us For An Evening Of Fun & Trivia!
Camelot Camelot
Cash BarAvailable!
Benefiting
Benefiting
Friday, March 20, 2015 • Holiday Inn University of MemphisDoors Open 6 p.m.; Questions Begin 7 p.m.
Presented by The Metropolitan Memphis Hotel & Lodging Association & SKAL International Memphis
Friday, March 20, 2015 • Holiday Inn University of MemphisDoors Open 6 p.m.; Questions Begin 7 p.m.
Presented by The Metropolitan Memphis Hotel & Lodging Association & SKAL International Memphis
100 Tables @ $180.00 Per Table • Includes 6 seats, soft drinks, bottled water & finger snacks.
Concessions available.CASH BAR AVAILABLE!
Fun Stuff! – Table/Costume Contest • Games • PrizesDrawings All Night!
No more than 6 people per table/team. All players must be 21 or older.
For Information & reservation form: www.mmhla-skal.com
DON’T FORGET!
The story of the ice storm, the dog and a hotel.So, Mary and several other MMHLA‘ers early this month traveled down the road to Nashville to visit
with state and local officials and discuss matters affecting the hospitality industry. It’s an important yearly trip, because it’s always a good idea to keep those representing you in governmental matters informed of your desires and needs.Well, me being the forgetful person I am, I neglected to warn her of the approaching March newsletter
deadline.Now, not wanting to admit my error by pressuring her at the last minute, I’ve decided to write it myself.
Wayne LewisMMHLA Editor
But pretending to be someone else is hard, so here I am admitting my error to all, and admitting I don’t know what to write about anyway.So . . . I’ll tell a story. Since it’s a hotel story
it at least has some measure of pertinence. When was the Great Memphis Ice Storm?
I know hoteliers move around a lot, so a lot of you probably don’t know. I think it was 1994. The entire city woke one winter morn-ing to the cracks, snaps, pops and booms of trees breaking under the cold weight and crashing to the ground. And into houses and buildings, on top of cars and across roads, crushing fences, snapping power lines and miraculously landing on very few people.But the city came to a halt – some parts for
two to three weeks or even more. For me, my wife, two kids and one dog, it was eight days. No water, no heat, no power. Like many others, we moved into a hotel, a Qual-ity Inn at Poplar & I-240.They accepted pets, but small ones and
Mike, an airedale mix, was not one of those. But he was old, 18 years, and we didn’t want to leave him for a long stay in the ice. Management, hearing our story, was very understanding and said, sure, Mike could come.So we lived there for eight days, the five
of us. Mike and I rode the elevator twice a day for our walks and he became something of an in-house celebrity, like old men play-ing chess in New York City’s Washington Square.Nor was he the only pet in the building. In
fact, all over Memphis, hotels were breaking their occupancy restrictions, bending rules, to bring Memphians in out of the cold. It felt, at least where we were and I’m sure all over the city, like a large extended family gath-ered for a reunion or something.To this day I don’t cross I-240 at Poplar
without thinking about it.Hotel people are good people. There’s no
business like show business, huh? We’re all in show business. And we’re all here to help one another get through the tough spots til that next show.
MMHLA8544 Rankin Branch Rd.
Millington, TN 38053
2015 CALENDARMar. 18 – Luncheon Meeting; Sheraton Downtown.Mar. 20 – Trivia Night; 6 p.m., questions at 8 p.m., Holiday Inn University of Memphis, www.mmhla-skal.com.April 7 – Board Meeting; Hilton Memphis.Apr. 22 – MMHLA Luncheon/Stars of the Industry Awards; Peabody Hotel.May 5 – Board Meeting; Holiday Inn Downtown.May 20 – MMHLA Luncheon; Sheraton Downtown Memphis.June 2 – Board Meeting; Hilton Memphis.June 17 – MMHLA Golf Tournament.
Dates & locations subject to change. (*Indicates change from normal 3rd Wed. of month)All 2014 luncheon programs and locations are not yet set. If you would like to volunteer a venue or present a luncheon program please contact Deanna Ross. Her numbers are in the Upcoming Events box on the cover.
Jan.21 Hi DowntownFeb.3 board meeting Hilton memphisFeb,13 MMHLA lodging update Hilton 730 amMarch 3 board PeabodyMarch18 Sheraton DowntownMarch 20 Triva night 6pmApril 7 board HiltonApril15 Stars of the industry PeabodyMay 5 board Holiday inn Downtown
May 20 Holiday inn u of mJune 2 board HiltonJune 17 Golf tournementJuly 7 board Peabodyjuly 15 Holiday inn downtownAug.4 board HiltonAug 18 -19 Southern lodging summitSept 1 board Holiday inn downtownSept. 16 Holiday inn u of mOct.7 board Holiday inn u of moct 21 Double tree downtownNov 3 board MCCCnov18 world serisDec 1 board peabody
