June 13, 2014 Commission Meeting Report

March 2014 Member Survey Results

Survey Distribution and Responses

Distributed Week of March 23, 2014 with Annual Enrollment InformationActive State Employees via email (49,400 via listserv; 22,700 via higher education Coordinators)Active via mail (Offlines, State Employees without Internet, and Municipal) 55,000Retiree and Survivor via mail 95,020Overall response rate 7.5%

State employees via email 6.9%State employees via mail 5.32 %Housing/Redevelopment Authority employees

0.56%Municipal employees 1.8%State retirees and survivors 12.39%Municipal retirees and survivors 8.26%

June 13, 2014

Retirees are Very Satisfied With GIC Health Benefits; Employees Satisfied

Retirees Employees

State Employees More Satisfied

Note: Although response rate was low for municipal employees, comments included strong dissatisfaction about moving from Blue Cross to higher out-of-pocket cost plans.

Members Have a PCP and Think Their Health Plan Knows Who the Person is

Employees Retirees

Yes – Have a PCP

94% 95%

No – Have a PCP

6% 5%

Yes – Health Plan Knows Who Is

91% 94%

No – Health Plan Knows Who Is

9% 6%

Tiering Has Effect on Choosing Specialist for First Time

Although Retirees Have Internet Access, They’re Split on Appeal of Viewing Benefits Online

Members Cautious on Limited Networks ---But No Solution to Rising Costs is Popular

Retirees High on GIC Customer Service; Employees Less Likely to Contact

Resource for Annual Enrollment Employee vs. Retiree