March 17, 2016

FIR

ST TRACKSFT

HEADLINES

WHITE PAGES

AMBASSADOR CLUB

GREEN TRACKSSIKIPEDIA TRIVIA

SOCIAL SKILLS

HEADLINES

WHITE PAGES

SIKIPEDIA TRIVIA

photo by James Schondelmeierphoto by Cobi Krumholz

photo by Jen Bailey

photo by Maggie Liebowitzphoto by Maggie Liebowitz

Safety FirstSFAttending the shows this weekend at the 3rd Annual Rendezvous Festival?

TRAVEL SMART. TAKE THE BUS.We are expecting big numbers on Friday at the Town Square and one of the largest crowds ever in Teton Village on Saturday. If possible, please do not drive your call to Teton Village on Saturday. Please make your transportation plan ahead of time to ensure a safe and fun

weekend for everyone.

Visit www.jacksonhole.com/rendezvous-transportation.html for a detailed list of your transportation options.

Always An Ambassador50

NPS 89.9!March Radness 2016 peaked this week dumping over 2 feet of fresh powder to welcome our guests to Rendez-vous Spring Festival!!This perfect gift was delivered just in time for our JHMR Ambassadors to showcase this breathtaking environ-ment to our guests.In addition to hosting the best mountain sports the world has to offer; including the Marmot Coombs Classic on Sunday; there are numerous musical events that allow our JHMR Ambassadors the opportunity to enrich lives and create memories for our guest. Many of these guests are new but many are returning visitors who have come back to relive great memories at Jackson Hole. All JHMR Ambassadors are invited to enhance the guests’ experience and also reward them-selves for being a great ambassador by attending Rendezvous Weekend Events and the free concert series. Hope to see everyone at the Zac Brown Concert Saturday Night!

Last week we achieved a NPS of 89.9%, exceeding our seasonal Net Promoter Score Goal (NPS) of 89 and bringing the season to date average up to 89.2% with 2 weeks remaining.

GO AMBASSADORS!!! Some comments from the RRC report highlighting this exceptional JHMR guest service by the RAD team of JHMR Ambassadors:- Love JHMR my favorite place ever- The gondola attendants were so friendly. Made my day- Ross Shook is the coolest liftie of all time!- Tess on AV is awesome- Terrain and the spirit of the place and the people are great- John Price – Mountain Host!!! The best!!- Mike Kohler was our instructor for the day – it was one of our best days on the mountain- Charles Burd and Silvia Sarcletti are wonderful guides, just perfect- Eddie at the main rental shop at base of Bridger- In addition to world class skiing, I had a fabulous experience at the Couloir restaurant and bar and was provided excellent service by Katie Lyons and bartender, David- In ski and snowboard shop, TJ Sullivan was exceptional; - Part 2! TJ in snowboard rental was fantastic!- Brook Parker goes above and beyond to make sure our kids are truly taken care of. He has made sure we have had great instructors for our girls as well as teaching our son since day one.- Will Lowe from Charlotte NC is great- Very helpful staff at Bridger Ski Rental. Bus Driver drove us to our row!!

Please continue to create lifelong memories for our guests these last few weeks. We have the best products in the world to offer and the best Team of Ambassadors. Also be sure to turn in your Ambassador Scratch card to get your prize at the Guest Service Center between 8 am and 5 pm. Turn in your card and you are eligible for the Grand Prize drawing for a pair of skis next week on March 25th.

Thank you for everything you do, every day to make JHMR what our guests tell us!!“You guys obviously know what you’re doing. Thanks for such a great time!”

Shoutouts and Announcements

**NEW** BCBSWY participants can call or stop into the local office to request to be added to the JHMR Sea-sonal Reimbursement list. Employees who have been on the list in years past MUST call or stop into the office every year if they wish to be reimbursed.

BCBSWY: 1160 Alpine Lane Jackson, WY 83001 (next to Picas); 307.733.3909 **NEW**

JHMR has designed a program to reimburse employees who pay health insurance premiums out of pocket. Eligible employees who have completed three or more consecutive full-time winter seasons will be reimbursed depending on their years of service: 3-4 years, up to $125/month, 5-14 years, up to $150/month, 15+ years, up to $175/month for the employee’s individual medical insurance premiums during their winter 2015-16 seasonal employment.

***Reimbursement is taxed to be in compliance with the Affordable Care Act ***

To be eligible the employee must have at least 500 hours in the operating season and complete the season. Completing the season is defined as terminating no earlier than 3 weeks prior to the end of the season with pre-approval by the supervisor, unless the employee is terminated for lack of work.

Paperwork is due to HR & Safety no later than Friday, April 15th, 2016.

Save yourself some time and bring in all necessary documentation the first time. We need proof that you had insurance, proof of what the premiums were for just you, and proof that you paid your premiums. Some ex-amples of documents that will work:• Bill stubs from your insurance company along with your check carbons from paying those bills.• Bill stubs along with a printed screen from your online banking that shows deductions for the premiums.• A letter from your insurance company that reflects which months you had coverage, the amount of your indi-vidual premium and confirmation that you are current on your payments. (Please have insurance company fax to 307.739.6255 Attn: HR/Tyler)

Reimbursement will be given for partial months (ex: you work 4 days in April) pro-rated to the day as long as we receive the proof of coverage and payment for that month.

If you have any questions please contact Tyler @ 307.739.2668 or Tyler.Montgomery@jacksonhole.com.

Winter '15-'16Insurance Reimbursement

SA

Shoutouts and Announcements

Shoutouts and Announcements SA

Free Employee Lunch at The Mangy MooseFRIDAY, MARCH 18th FROM 11:30 AM- 1:00 PM*

Please refrain from using F&B outlets during this time!

Your favorite ski shops have gone on sale!

Hoback, TVS and JHS all have started to put items on sale and remember as an employee you get an additional 10% off.

All skis are 20% off - one day of demo rental can be used as credit towards purchase of ski. 20% all insulated jackets at all locations. 20% OR and Oakley outerwear at Hoback. 20% off Bogner, Fire and Ice, Norrona and Toni Sailer outerwear at TVS. 20% off Kjus, Ortovox, Mountain Force Outerwear at JHS. 40% Kids outerwear at all locations. Get your little ones outfitted for next year!

Marmot Doug Coombs ClassicTime: Sunday, March 20th from 9 am to 4 pm

Location: Teton Village, Wyoming

Information: Ski/ride the Big One with friends and family in honor of legendary skier and Marmot athlete Doug Coombs. It’s free to register in the base area 8:30am-1pm, and you’ll get a raffle entry for each run you make up the Headwall, or on Casper Traverse (Mr. Toad’s), with a limit of 5. We’ll fire up the Apres Party under the Tram at 2pm, with a legendary raffle including tons of prizes from Marmot!

Shoutouts and Announcements SA

JHMR Current OpeningsYear RoundAccounting

Payroll Accountant (start date: May 1, 2016)

Jackson Hole Resort LodgingHomeowner Relations Account Manager

Reservation Agent

Vehicle MaintenanceVehicle Mechanic (start date: June 1, 2016)

Winter SeasonalFood & Beverage

BaristaBusserCashier

Cook 4/Prep CookDishwasher

Group & Conference ServicesGroup Coordinator (Wedding & Catering Fo-

cus)

Lift OperationsLift Operator

MarketingMarket Researcher

Mountain Sports SchoolSki Instructor

Pioneer Instructor

Retail/RentalJackson Hole Sports, CPED Boot Fitter

For application email hr@jacksonhole.com, applications accepted until March 6th

Hiring Now! Summer Seasonal!

Don’t Want To Leave Jackson Hole???

JHMR HAS JOB OPENINGS FOR THE SUMMER!

We offer fantastic benefits to our Summer Ambassadors, including:

• Bike Park, Tram, and Ropes Course Season Pass• START Bus Pass• Discounts on: Food & Beverage, Retail, Rent-als (mountain bike, stand up paddleboard, etc.), Paragliding, Mountain Sports School- Bike Park Guides, Daycare, Kid’s Camps, plus Grand Fish-ing Adventures, and many more local discounts throughout town and the village

If you return for the Summer you may qualify for Dual Seasonal Status, with even more benefits including:

• Paid Time Off and Sick Time• 401k Plan with a company match of 50 cents on the dollar, up to 6%• Health Insurance or Health Insurance Reim-bursementSee Tyler for details (ext. 2668 or tyler.montgom-ery@jacksonhole.com)• Company provided Life Insurance

INTERESTED?COME BY HR & SAFETY OR GIVE US A CALL: 307-739-2728

Shoutouts and Announcements

Shoutouts and Announcements SA

SP Behindthe Uniform

Name: David Strawser Department: Lift Operations Sign: Aries Where are you from? Dublin, Ohio How long have you worked for JHMR? 5 years Favorite thing about your job? Skiing powder Favorite run at JHMR? Tram bowlIf you could spend a day experiencing another JHMR dept, what would it be? Ski patrol Most memorable moment at JHMR? All the amazing sunrises! What’s your favorite song right now? Hangtown ball by railroad earth Favorite outerwear brand? Arcteryx What did you eat for lunch yesterday? How was it? Snickers bar.... Good enough when you are at 9,975ft

Name: Mike Vase Department: Tram MaintenanceSign: I don't understand why you want me to sign this....Where are you from? Rock Springs, WY - a place you just keep driving through, it's gorgeousHow long have you worked for JHMR? 7 yrs Favorite thing about your job? Keeping Big Red spinning and ski-ing with friends and co-workersFavorite run at JHMR? Rendezvous Bowl to North Woods to North Hoback. I love the Bowl.If you could spend a day experiencing another JHMR dept, what would it be? Summer Trail Crew, those guys crush it every season.Most memorable moment at JHMR? When I was a tram operator, while flying the car, a guy asked me how many people the car held. I told him 101. He then looked at me with this stone cold look and said, "So, I probably shouldn't fart then, huh?". I busted out laugh-ing and then realized it was Will Ferrell.What’s your favorite song right now? Cowboys From Hell - Pantera. It's my favorite song right now and one of my favorite songs for lifeFavorite outerwear brand? Armada, head to toeWhat did you eat for lunch yesterday? How was it? Cajun Eggs Benny from Genevieve. It's my go-to

This Week in Pictures

photo by Jess Egenberger

photo by Louise Gignoux

photo by Riley Frances Boone

photo by Andrew Schrum

AMBASSADOR CLUBACCONGRATULATIONS TO THE FEBRUARY '16 AMBASSADORS!

Congratulations to our new Ambassador Club members for February '16 in recognition of their demonstration of and commitment to the Jackson Hole Mountain Resort’s values – Always an Ambassador,

Be Safe, Be Green, and Have Fun!

Jordan Powers- F&B Nick Wilson’sYain Sicobiche- F&B Nick Wilson’s Taylor Jepson- F&B Café 6311Kristi VanderZon- F&B General StoreGrace Cosgrove- F&B CouloirErik Heinemann- F&B PisteClayton Carlson- F&B WarehouseMaria Victoria Pronotti- F&B CasperDavid Johnson- MarketingYohana Poratti- Ticketing ServicesHank Brehm- MSS SalesWillem Kamoen- Customer Care & ReservationsLeAnne Williams- JHRL ReservationsGary Casaletta- JHRL MaintenanceJohn Verdon- Ski PatrolKevin Brazell- Ski PatrolJJ Jaroch- Ski PatrolGuido Bressan- Parking

Matt Fry- Park & PipeBen Sliendrecht- Lift OperationsShane Kelly- Lift OperationsMegan Lupica- JanitorialJamie Krupinski- JanitorialCraig Forster- Mountain Sports SchoolAdam Glos- MSS AdaptiveRachel Helmrichs- MSS PioneersChris Leveroni- Mountain Sports SchoolScott Mahood- Mountain Sports SchoolBill Nay- Mountain Sports SchoolKatherine Johnson- TVS RentalWill Pierce- JHS RetailKaty Fox- Resort StoreJP Carey- JHS JuniorConnor Nolan- Hoback RentalMac Lloyd- Hoback Rental

Keeping up with JHMR Benefits

Start your day off right with free transport to and from work, $1.00 coffee (with your own mug), and

end your day with a $1.00 beverage at Nick Wilson's Cowboy Café.

Employee Assistance Program (EAP): Free, confidential counseling for a wide variety of personal problems, issues, and concerns for employees

and their families.

www.apshelplink.com Company Code: EAPNOWFor an appointment call: 1-800-999-107724-Hour Crisis Line: 1-800-833-3031

Inversion Yoga: Specialty pricing: $17 for a drop in class,$130 - 10 class pack, $225 - 20 class pack and $300 - 3 month

unlimited. Must show employee pass for discount.

Q: Which Wyoming city has the largest population?A: Email your answer to firsttracks@jacksonhole.com!

Last week's question: Afton, Wyoming is the hometown of which Greco-Roman Wrestling Olympian?

Answer: Rulon Gardner

Teton Trivia

This season, First Tracks will include weekly JHMR trivia. The first person to email the

correct answer to firsttracks@jacksonhole.com will win a mountain money card!

Postive Feedback

Check out these glowing guest reviews from our post-departure email survey. Keep up the good work everyone!

We could not have picked a better time to visit JHMR for the first time. We too private lessons from JHMR sport school and we're blessed to have Cookie Hale as our instructor...she was pa-tient, practical and informative, and genuinely concerned/helpful. Wish she taught us the first time so I wouldn't be attached to pizza...lol

Every time we rode the gondola with a mountain host or even a private guide who was with paying clients (not us), they were friendly and informative and perhaps most of all -- unpretentious in the way that resort pros can sometimes be. Very accessible and good-natured staff.

In ski and snowboard shop, TJ (I think his last name is) Sullivan was exceptional.

Skiing was awesome, great runs for all levels skiing. People who work there are super nice and friendly

My wife and I have skied all over. This was our first trip to Jackson Hole. Unbelievably convenient and laid back all the way around. Service professionals were fun and considerate. Email updates were useful and void of trying to up-sell us on everything. Excellent mountain with a very unique layout and truly something for everyone, Intermediate-on-up. All the bands we saw were awesome. Great choices for food and bev. Moun-tain was never over-crowded. Would benefit from another bar with mountain views at the base area.

All services were professional, efficient, extremely friendly and accommodating. Lodging was rea-sonably priced and very comfortable. A great value and experience all around.

As usual, all of your staff is super friendly and helpful. No issues there ever.

The person who helped us with our ski rentals was extremely helpful. I believe his name was Josh(?). I would definitely recommend any guest to rent from the shop in the hotel.

"Lots of competition for the skiing dollar, and you guys work hard to earn the business. Great at-mosphere. Rates are pretty expensive, so the level of service and groomed trails help justify return-ing to JHSR."