DISTRIBUTOR CHANNEL INFORMATION PACK

September 2017

CONTENTS

QAD PARTNER PORTAL 4

TRAINING NEWS 5

e-Learning 5

PRODUCT / MATERIALS ANNOUNCEMENT 5

QAD QMS Module Templates version 1.2 5

QAD 2017 EE 6

EAM 2017.1 6

Qxtend 1.8.8 7

BPM 2.3 7

QAD Mobile Field Service (MFS) 3.8.1 7

QAD Customer Self Service (CSS) 5.4.3 7

QAD’s videos 8

SALES & MARKETING PRODUCTIVITY NEWS 8

Consumer Products and F&B Newsletter 8

Industrial & High Tech Newsletter 11

Catherine Wagner: IoT Connected Medical Devices Published in MD+DI 14

Trump & Brexit: Adding Risk in the New Global Supply Chain, EBN 14

Flexible ERP and the Effective Enterprise, Aberdeen Essentials 14

Thriving in the Age of Mind Boggling Change, Life-Science Panorama 14

Doing Shipping and Global Trade with Precision, Technology Evaluation Centers 14

Chevy Bolt: A QAD Customer Success Story 15

QAD ERP Solutions Used by 80 Percent of the Top 20 Suppliers in Global Automotive Supply Chain 15

If Big Data is the New Oil, Are You a Wildcatter? 15

COMPETITIVE BITS 16

C-Bit: Oracle Announces the Hiring of 5,000 Cloud Professionals in the US 16

2

C-Bit: SAP Announces New Co-Created Solution with IBM for the Consumer Goods Industry 16

C-Bit: Infor Announces New Partnership to Grow Software User Adoption 16

C-Bit: Oracle to Lay off 2500 in Hardware 16

C-Bit: Oracle Announces Fiscal Q1 2018 Results 17

C-Bit: Infor Announces Q1 2018 Results 17

C-Bit: Oracle Introduces New Programs to Move Customers to Cloud 17

USEFUL LINKS 18

DEALS FROM OUR PARTNERS 18

V+S Welding 18

DEALS FROM THE WORLD 19

STAT-Diagnostica 19

Renolit 20

I20 Water 21

LF Beauty 22

Imperial Brands 23

Reydel 24

Johnson Controls 25

AFGlobal 26

QAD PARTNER PORTAL

3

QAD is proud to announce that a new Partner Portal is available on QAD website.

QAD Partner Portal is a place where you can find all the resources you need to be a successful QAD Partner.

QAD Web Account is required to access to the Partner Portal.

NEW Partner Portal: www.qad.com/partner-portal

TRAINING NEWS e-Learning

QAD encourages using e-learning portal where you can find a lot of trainings available. QAD Web Account is required to access and register on Certification Exams and Trainings.

 http://learning.qad.com

If you want to select Certification Exam or Training which will take place near to your area you have to select place in the search window:

PRODUCT / MATERIALS ANNOUNCEMENT

4

QAD QMS Module Templates version 1.2

QAD QMS Module Templates version 1.2 adds over 80 new features to better support IATF 16949, including a much improvement Risk Management module. A new module template called Performance Management is now available as part of version 1.2. Performance Management provides a single are to define an organization's objectives including associated measures, targets, and tactics.

QAD 2017 EE

QAD 2017 Enterprise Edition is now available for shipment. This release provides additional features and enhancements to the previous QAD 2016 EE, released in March 2016. For complete details about these enhancements, see the release notes on the QAD Document Library,documentlibrary.qad.com.

The release includes numerous Financials enhancements: a new Revenue Recognition module (in limited availability); the ability to limit budget rebuilds to specific periods; the ability to associate a sub-account with a site and to set the sub-account for postings against Customer and Supplier Control accounts; a new Supplier invoice approval workflow; QAD Financials support for operational enhancements in the areas of Temporary Purchase Order Pricing and Advanced Self-Billing.

Highlights in the Internationalization area include: enhancements to support updates in China Golden Tax legislation; Customer Billing improvements to support business practices in Japan and Thailand; improvements to Consumption Tax functions for Japan; ability to update TC Interest Amount field in Customer Payment Create; Delivery Based Invoicing functionality to support practices in the Japanese auto industry; ability to include payment discount in IC Declaration for EU customers; ERS Processor enhancement to accept legal documents linked to a purchase order with a different supplier code.

In Customer Management: the ability to track shipments by showing each step of the shipping process from shipper to invoice, including Proof of Delivery (POD) functionality; addition of Advanced Self Billing features; continuing enhancements to Legal Documents functionality; ability to limit sales order print functions to confirmed sales orders only; new selection criteria to allow consolidation, printing, and posting of invoices based on Ship-To and Site values.

Manufacturing and Supply Chain highlights include: new Supplier Milk Run features, including full-truckload optimization rules, containerization, and the ability to include discrete PO lines on pickup sheets; the ability to define purchase order and supplier scheduled order price lists that have temporary prices; additional Serialization support for Legal Documents, Logistics Accounting, Global Tax, DO Shippers, and Container Charges; Customer/Supplier Scheduled Order Comparison functions; ability to set up windows for ship delivery times; new features and improvements in Lot Trace Workbench.

EAM 2017.1

EAM 2017.1 is compatible with EE 2015 Cloud and EE 2016 through EE2017 both Cloud and On Premise. EAM 2017.1 requires YAB 1.6.

Highlights:

Fixed Assets

5

EAM 2017.1 introduces improvements to its integration with the Fixed Assets module.  It can now create and update assets with multiple books. Further, individual book values can be maintained directly in EAM.   Time Zone SupportEAM now uses the timezone defined for the EE Domain to capture accurate date and time for its transactions.  This enhancement removes the need configure a timezone on the appserver and simplifies implementations for multinational customers.

Qxtend 1.8.8

The QXtend 1.8.8 release is a maintenance release and a number of defects have been fixed.  

For a complete list of the defects that have been fixed please refer to the release notes (http://support.qad.com/documentation) and the Product Changes (https://tools.qad.com/product_changes/) on QAD's Support Center. Please contact Freeman Liu (frl@qad.com) for any questions.

BPM 2.3

BPM 2.3 is a maintenance release which supports OE 11.3.2, OE 11.4 and OE 11.6.3.  It provides a new capability that allows user to search BPM processes by Workstep status in BPM process browses.  A few defects have been fixed including the performance issue with process and task browses when retrieving all records.  For a complete list of the defects that have been fixed please refer to the release notes on QAD's Support Center.

QAD Mobile Field Service (MFS) 3.8.1

MFS 3.8.1 is a maintenance release providing compatibility with QAD Enterprise Applications 2017 EE, 2016 EE, 2015 EE, 2014EE and 2012 EE and 2014 SE.  MFS 3.8.1 is a direct replacement for MFS 3.8. A number of fixes have been implemented in this release so please check the release notes for details.

MFS 3.8.1 does not support releases of QAD Enterprise Applications which are not explicitly stated above.  In order to select an appropriate MFS release relevant to other Enterprise Applications releases please consult the Compatibility Guide. For further details please reference the MFS Release Notes.

QAD highly recommends that customers implement the latest MFS release available for their version of QAD Enterprise Applications. Please advise your customers to check the QAD Web site to ensure they have the latest MFS Release Notes, User Guide, Installation Guide and installation media. (http://support.qad.com/documentation).

QAD Customer Self Service (CSS) 5.4.3QAD CSS 5.4.3 is the latest release of QAD CSS and is compatible with Enterprise Applications versions eB2.1 SP4 and higher (including SE) as well as all versions of Enterprise Edition from 2008 EE to 2017 EE. This is a maintenance release and contains the latest available fixes, please refer to the release notes for details. The following documentation has been updated for this release: 

6

Administration Guide: QAD Customer Self Service (70-3188-5.4.3) Implementation Guide: QAD Customer Self Service (70-3187-5.4.3) Installation Guide: QAD Customer Self Service (78-0887-5.4.3)

 Please reference the QAD CSS Release Notes and the QAD Platform and Product Availability Guide for more detailed information. QAD highly recommends that customers implement the latest QAD CSS release available. Please advise your customers to check the QAD Web site to ensure they have the latest QAD CSS Release Notes, Installation Guide, and installation media. (http://support.qad.com/documentation).

QAD’s videos

All QAD’s videos are available here: https://vimeo.com/qaderp

SALES & MARKETING PRODUCTIVITY NEWS Consumer Products and F&B Newsletter

September 2017

In this Newsletter:

Key Vertical Wins

New Industry Diagrams are Here!

Updated Vertical Presentations on Sales Resources

DSCP for Consumer Products Campaign: Alive and Kicking!

Vertical Technology Trends: A Smart Label Can Sense When Your Food Has Gone Bad

In the News: Retail Landscape Transforming before Our Eyes, as Store Closings

Continue at Breakneck Pace

Vertical Segment Spotlight: Shelf Stable Bottling, Canning and Packaging

  

Key Vertical Wins 

Oras Group Upgrade

Congratulations to Linda McCrann and team for closing an upgrade order worth $555K from the Oras Group. Oras Group is a significant European provider of sanitary fittings, faucets, and fixtures and is the market leader in the Nordics and a leading company in Continental Europe. Read more... 

Rapelli SA Upgrade 

7

Congratulations to Luca Costanzo and the QAD team on an upgrade order for Rapelli worth $155K. Rapelli SA is a Swiss company and a leader in the production of fresh foods with specialties in Italian meats. Rapelli boasts a wide range of products for all meals of the day. Read more... 

Kendra Scott: Warehouse and Inventory Management with BOOMI   Congratulations to Chris Anastasio and the team for a great win at Kendra Scott Design. In 2002, Kendra Scott began making jewelry out of a spare bedroom and started Kendra Scott Design, Inc. She wanted to create an alternative option to either expansive high-fashion or low quality jewelry. Read more... 

Kinnerton Confectionery EE Upgrade   Congratulations to Linda McCrann on yet another EE upgrade. Kinnerton Confectionery has upgraded to EE in a deal worth $135K. Kinnerton Confectionery is the fourth largest chocolate producer in Great Britain and the first to offer character based chocolates. Read more...  

  

 

New Industry Diagrams 

Kristin Poulton and Travis Hardy are excited to announce that the Industry Diagram graphics are complete and now available for all to use! The library consists of diagrams for all the verticals including Consumer Products and Food & Beverage. These are terrific illustrations of how many customers QAD has in these industries and should prove to be excellent marketing and sales tools. Please contact Travis (the@qad.com) or Kristin (kgp@qad.com) with any questions or specific requests to ensure the quality and branding integrity of the graphics stay intact. 

 

  

 

8

Updated Vertical Presentations 

One of the many tools used in presentations to customers are the vertical industry decks detailing QAD’s vertical expertise. From time to time however, those are updated and refreshed to provide the most up to date information for our sales teams. I am pleased to announce that the Consumer Products and Food & Beverage Vertical Presentations are updated and now on Sales Resources. Special thanks to Evan Quinn for his support in making this happen. 

  

 

DSCP for Consumer Products Campaign: Alive and Kicking! 

The DSCP for Consumer Products Campaign is still active in North America and resources are available for all the other regions as well. There is an entire library of collateral for use as part of the promotion or as individual sales tools. 

The Consumer Products industry is changing faster than ever before and supply chains are becoming more difficult if not impossible to manage. Consumer products companies are facing a wide variety of issues, brand sales and acquisitions, consumer preferences are changing and the demand for rapid purchase and delivery of products is driving the market. Read more...  

  

 

Vertical Technology Trends: A Smart Label Can Sense When Your Food Has Gone Bad 

Many times as you purchase food and consumer products, you typically look at the back or side of the package for product information. Recently, in addition to the standard product information and nutritional information banner on food products, another piece of information is being included on packaging. It is called a Smart Label. A Smart Label can give you easy and instantaneous access to detailed information about thousands of food, beverage, personal care, household and pet care products. Read more...  

   

In the News: Survey - Retail Landscape Transforming before Our Eyes, as Store Closings Continue at Breakneck Pace 

A recent article in Supply Chain Digest discusses how the retail industry is changing at a rapid place with many retail stores closing as on-line sales are changing the marketplace. What the brick and mortar retail world will look like in 10-20 years is anyone's guess. The traditional retail sector is transforming before our eyes, with a big impact on retail and consumer goods manufacturers' supply chains in the end. The Wall Street Journal reports that through April 6, closings have been announced for 2,880 retail locations this year, including hundreds of locations being shut by national chains such as Payless ShoeSource and Radio Shack. Read

9

more...  

   

Vertical Segment Spotlight

Food & Beverage: Shelf Stable Bottling, Canning and Packaging 

Shelf Stable Bottling, Canning and Packaging manufacturers focus on delivering the right product at the right time in the right quantity. Their success depends on their ability to meet many challenges while ensuring alignment across all areas of their organization and complying with ever changing government regulations. Read more...  

   

Need help with anything related to the Consumer Products or the Food & Beverage Industries?I am always interested in how I can help in the support of your efforts with our Consumer

Products and Food & Beverage customers. Please drop me notes with any ideas about how

QAD could better support these existing customers or how we could help uncover new prospects

that align with our strong focus in these industries. 

Thanks. 

Steve DombroskiSr. Manager Consumer and Food & Beverage

Industrial & High Tech NewsletterSeptember 2017

Industrial / High Tech Coolness ContinuesWe are over half-way through 2017 but my cup remains more than half full of cool. The Industrial and High Tech verticals remain the coolest of all the verticals. What continues to make Industrial and High Tech so cool is the diversity of the customers and their associated challenges. This group of customers spans the entire spectrum of manufacturing orientation and supply chain complexities.  

   

QAD EAM Eliminates Maintenance Silos for Flexible Packaging Manufacturer 

10

A large North American manufacturer of flexible packaging is using QAD Enterprise Asset Management to increase efficiency and effectiveness of their maintenance operations. Each of this manufacturer’s 20 plants in the U.S. and Canada has printing, tubing, bottoming and extrusion machines. This equipment can be as much as 40 years old and would cost millions of dollars to replace. Read more... 

 

   

Industry 4.0 – Lots of Talk and Just a Little More Action

Industry 4.0 and its primary tenant, the Internet of Things (IoT), continue to be the focal point of much of the business and technical news for manufacturing. The reality is that there has been considerably more hype than action for most manufacturers. The transition from talk to actual action is starting to progress, albeit slowly, for some of QAD’s customers. Read more...  

   

Mt. Laurel Hosts Industrial & High Tech Professional Course 

In August, QAD held its most recent session of the Industrial & High Tech Professional Level course in the Mt. Laurel offices. This course extends the insights into the manufacturing environments of QAD’s Industrial and High Tech customers beyond what is available through the on-line Practitioner level training. Congratulations to the participants, who engaged in great discussions, shared experiences, embraced the learning opportunity and provided great input into iterative improvements for future sessions. This program is recommended for pre-sales, services personnel and any other QAD employee who would like to add to their knowledge of manufacturing and what makes QAD customers tick. Additional sessions are already scheduled for later this year in both Bangkok and Birmingham (UK) and you can still register for the courses at QAD training center. 

11

 

   

Key QAD Wins in Industrial & High Tech Vertical 

Arconic – Fastening QMS Cloud to QAD ERPArconic Fastening Systems and Rings product range offers the greatest breadth and depth of fastening solutions available including: self-locking nuts, quick-release fasteners, draw latches, threaded inserts, lock-bolts & structural blind fasteners. The fastening systems group under Alcoa is a long-standing QAD customer that recently embarked on an upgrade to QAD Enterprise Edition. Read more...  

   

New Industry Diagrams Kristin Poulton and Travis Hardy are excited to announce that the Industry Diagram graphics are complete and now available for all to use! The library consists of diagrams for all the verticals including Industrial and High Tech. These are terrific illustrations of how many customers QAD has in these industries and should prove to be excellent marketing and sales tools. All of these diagrams are available on the Sales Resource site or directly from the ever-friendly Travis (the@qad.com) or Kristin (kgp@qad.com). 

12

 

   

You Can Be Cool Too...I am always interested in how I can help in the support of your efforts with the customers within the coolest two verticals: Industrial and High Tech. Please drop me a note with any ideas about how QAD could better supports these existing customers or how we could help uncover new prospects that align with our strong manufacturing focus.

Thanks. 

Glenn Graney Senior Marketing Manager, Industrial & High Tech

Catherine Wagner: IoT Connected Medical Devices Published in MD+DI

QAD’s Catherine Wagner, Life Sciences Market Research Analyst, recently wrote an article, “ Left to Their Own Devices: The Promise and Dangers of IoT-Connected Medical Devices,” which was published September 11 in MD+DI. Catherine discusses the pros and cons of medical devices being connected and controlled in the cloud. Though this technology is promising and may help reduce costs for doctors, hospitals and overall costs to insurance companies resulting in lower health care costs, it may also be dangerous for patients because regulatory agencies have not issued any official rules for medical device manufacturers, and there are risks for cybersecurity threats.

This is a thought provoking article. Take a minute to read it, and share it with your customers and friends.

Trump & Brexit: Adding Risk in the New Global Supply Chain, EBN

13

The world is changing. We have already seen customer expectations pushing manufacturers toward shorter lead times, higher customization and these expectations are putting stress on global supply chains. Read more.

Flexible ERP and the Effective Enterprise, Aberdeen Essentials 

The Aberdeen Group’s Nick Castellina attended QAD Explore 2017 and provides a detailed review of the event as well as the direction QAD ERP is taking in the future. Read more.

Thriving in the Age of Mind Boggling Change, Life-Science Panorama 

“Change is the Only Constant” said Heraclitus of Ephesus two and a half millennia ago. While change has been the constant throughout human history, the rate of change seems to be accelerating exponentially. Read more.

Doing Shipping and Global Trade with Precision, Technology Evaluation Centers 

Precision is a TMS software company specialized in multi-modal, multi-carrier shipping, trade compliance, and GTM. QAD and Precision were partners for many years before the former acquired the latter in 2006. Read more.

Chevy Bolt: A QAD Customer Success Story

There has been a lot of talk about the Chevy Bolt this year. Perhaps that’s because it’s the 2017 Motor Trend Car of the Year, 2017 North American Car of the Year as well as the 2017 Green Car of the Year. What you may not know is that there are over 25 QAD customers manufacturing parts for the Bolt. Read more.

QAD ERP Solutions Used by 80 Percent of the Top 20 Suppliers in Global Automotive Supply Chain

According to the recent North America, Europe and the World Top Suppliers report from Automotive News, 80 percent of the top 20 and 50 of the top 100 global automotive suppliers use QAD. Read more.

If Big Data is the New Oil, Are You a Wildcatter?

14

Big Data has been a buzzword for at least 10 years, but it seems that there is still more “buzz” than understanding. Read more.

COMPETITIVE BITS C-Bit: Oracle Announces the Hiring of 5,000 Cloud Professionals in the US

On the heels of Oracle announcing in July that it was hiring approximately 1000 new employees in EMEA to support the growth in cloud (as reported in a July C-Bit), on August 28th, it announced  that, in the USA, it would be hiring “more than five-thousand new engineers, consultants, sales and support people into its rapidly growing cloud business.” In 2017, Oracle has already hired more than 2,650 cloud sales professionals and 1,500 cloud developers.

Key takeaway: As mentioned in previous posts, Oracle is focusing heavily on their cloud business and QAD should expect them to pop up in more deals. This announcement serves as another proof point that Oracle continues to invest in the cloud.

C-Bit: SAP Announces New Co-Created Solution with IBM for the Consumer Goods Industry

SAP has teamed with IBM to provide a co-innovated solution for the consumer goods industry to help increase profitability and improve the consumer experience. Announced on August 24th, the solution is expected to use near real-time market-demand signals for better decision making. For example, a New York City sales operations manager for a beverage company may try to forecast sales during the New York Marathon at a store along the running route. Using this new solution, the manager could include traffic flow information and the impact of the weather forecast on demand. The result allows for improved demand forecast accuracy at a store level. 

This is the first industry-focused solution resulting from the two companies’ digital transformation partnership announced last year. It is one of several industry-specific digital solutions currently under development. 

15

Key takeaway: We should expect to see additional co-created solutions announced throughout the year. In partnering with IBM Global Services, SAP’s reputation for lengthy and costly implementations will very likely remain unchanged.

C-Bit: Infor Announces New Partnership to Grow Software User Adoption

Infor announced a strategic technology relationship with Ancile Solutions Inc., providing products that help companies improve software adoption.  Ancile uPerform will be available to Infor customers via the cloud based Infor User Adoption Platform (UAP). Ancile's Perform creates, manages and distributes software learning content to improve user adoption of new software and business processes. Currently, there are few details on how uPerform will integrate with Infor's solutions.

C-Bit: Oracle to Lay off 2500 in Hardware

Oracle laid-off 2500 employees, primarily from Solaris and Sparc, effectively marking the end of both the Unix operating system and RISC processor. Both were acquired as part of Sun Microsystems in 2010, and Oracle has struggled after the acquisition with associated revenues falling quarter after quarter. The move reflects the continued shift towards cloud for Oracle, as noted in this space last week.

C-Bit: Oracle Announces Fiscal Q1 2018 Results

On September 14, Oracle announced fiscal results for its Q1 2018. Overall revenues were up 7%. Cloud Software as a Service (SaaS) revenues were up 62% to $1.1 billion. Cloud Platform as a Service (PaaS) plus Infrastructure as a Service (IaaS) revenues were up 28% to $400 million. Total Cloud Revenues were up 51% to $1.5 billion.

Oracle’s CEO indicated, “ERP is our largest and most important cloud applications business. We now have about 5,000 Fusion ERP customers plus 12,000 NetSuite ERP customers in the Oracle Cloud.” Cloud has become so important to Oracle that the company has decided to only give top executives performance options if Oracle "significantly grows its cloud business," according to a September regulatory filing.

C-Bit: Infor Announces Q1 2018 Results

Infor announced on September 14 that total revenue for Q1 2018 was $766.9M, an increase of 9.2% compared to Q1 2017. Revenue growth was driven by higher SaaS revenues along with higher consulting and other fees revenues. Q1 2018 software license fees and subscription revenue was $203.8M, an increase of 22% from Q1 2017. SaaS revenues increased 37.4% and comprised over 60% of total license revenue in the quarter. 

Key takeaway: Both companies continue to show solid cloud growth. With Oracle’s performance incentives, QAD should expect to see increased competition for cloud business. Though Oracle’s E-Business Suite and JDE have historically been QAD’s competitors, we may find increasing competition from Oracle Supply Chain Cloud, Oracle Manufacturing Cloud and Oracle NetSuite.

C-Bit: Oracle Introduces New Programs to Move Customers to Cloud

16

In a warm up to the upcoming Oracle Open World, Oracle Chairman and CTO Larry Ellison announces new programs designed to move customers to the cloud by lowering cost of ownership. Oracle believes these new programs will help address customers’ cloud adoption challenges by improving and simplifying the way they purchase and consume cloud services.

Available September 25, 2017, the new programs include ‘Bring Your Own License’ for PaaS (platform-as-a-service) which provides increased value through license mobility, and Universal Credits which gives customers flexibility when buying and consuming services for Oracle’s PaaS and IaaS (infrastructure-as-a-service). 

Currently, customers can bring their on-premise licenses to Oracle IaaS. Oracle is now expanding the ‘Bring Your Own License’ offering by allowing customers to reuse their existing software licenses for Oracle PaaS (including Oracle Database, Oracle Middleware, Oracle Analytics and others).

Universal Credits is a consumption model for cloud services that allows customers to have one simple contract providing unlimited access to all current and future Oracle PaaS and IaaS services, spanning Oracle Cloud and Oracle Cloud at Customer.

Ellison stated the primary cost of running PaaS is labor and believes that human involvement in running databases is best avoided, citing the recent Equifax leak. To this end, Oracle also recently announced they’ll be offering a fully autonomous version of their database, which promises an impressive 99.995% up-time.

Key takeaway: As indicated in last week’s quarterly results announcement C-Bit, Oracle confirmed their priority and focus is growing the cloud business. According to their CEO, “ERP is our largest and most important cloud applications business.” Announcing these new programs shows Oracle is definitely focused on adding more cloud customers, which means QAD will continue to run up against Oracle in our ERP deals.

Have some competitive insight that would benefit others in Sales? Kindly email the info to Evan Quinn at eiq@qad.com or Alex Killian at ak9@qad.com.

USEFUL LINKS NEW Partner Portal: www.qad.com/partner-portal

Sales Resources   QAD Corporate Overview CustomerNews   

QAD Document Library: http://documentlibrary.qad.com

QAD Videos: All QAD videos are available here: https://vimeo.com/qaderp

DEALS FROM OUR PARTNERS

V+S WeldingSigned by Minerva Czech

(www.vswelding.eu)

17

From a small company providing industrial services, V + S Welding, s.r.o., was founded in 2006 due to ever-increasing demand. Forty qualified and highly motivated workers produce customized cabinets and cladding, metal structures, etc. according to customer requirements. There is a possibility to process orders not only in small but also in larger series. The company is a manufacturing and supply company that offers comprehensive services in the realization of your engineering projects. Main business activities include:

Processing and cutting of materials by laser technology CNC material bending Welding and locksmith work Manufacture of steel structures Production of technological components

The subject of business is: finishing and cutting of materials by laser technology, CNC bending materials, welding and locksmith´s works, production of steel construction, production of technological components.

DEALS FROM THE WORLD

STAT-Diagnostica

Vertical: Life Sciences

Project: Go Live on QAD Cloud ERP

Location: Barcelona, Spain

Customer since: 2016

STAT-Diagnostica develops fully integrated molecular and immunoassay diagnostic systems for clinical decentralised testing: ivd products delivering immediate & actionable clinical information for improved patient management.

The DiagCORE platform is designed to meet the requirements of decentralised testing environments without compromising assay quality and performance. Their systems deliver true walk-away solutions in single-test consumables offering end-to-end sample to results with the shortest turnaround times.

18

STAT-Diagnostica selected QAD Cloud ERP in December of last year and was our new Spanish partner's first deal. STAT-Diagnostica's CFO had previously worked at Cellnovo, another QAD Cloud ERP customer in the Life Sciences sector, but the deal was still competitive.

STAT-Diagnostica needed a strong life sciences focused ERP solution to support the final stages of their product approval process.

After great work by the QAD Cloud team our partner ITC STAT-Diagnostica have successfully gone live on QAD Cloud ERP.

Congratulations to the Team Involved!

What's Next: The customer is fully expecting to increase their user count over the coming twelve months as they move from pre-production to full manufacturing of their devices. They are also interested in our QMS offering and are already scoping their quality requirements.

Renolit

Vertical: Industrial

Project: Goes Live on QAD Enterprise Applications 2016 Across Seven Sites

Location: Across EMEA & the US

Customer since: 1993

The RENOLIT Group is an international leader in the manufacture of high-quality plastic films and related products for technical applications. This independent family-owned business, which has been setting benchmarks for quality and innovation for over 65 years, now employs a workforce of approximately 4,500 employees at more than 30 production sites and sales entities.

19

RENOLIT thermoplastic films provide furniture, building components and consumer electronics with a decorative surface finish, they seal roofs, underground structures and line swimming pools. The company also produces films and tubes for medical applications and recyclable composite panels incorporating natural fibres for the building sector and automotive industry.

RENOLIT have been a QAD user across a number of their divisions for some time. The group has a policy of remaining as current as possible on their core software applications.

This upgrade project saw seven sites across EMEA & the US migrate from their current QAD releases to QAD 2016 (the sites included The Netherlands, Spain, France, Belgium, Portugal, Italy as well as the US).

RENOLIT's reasoning for the upgrade was:

To take advantage of new functionality, especially Item attributes & Serialisation Reduce the number of customisations Maintain their policy of system updates to remain current

The project was challenging not only due to the widely dispersed sites but this was the first project with Renolit that used the new YAB tool. The project also included upgrades to the latest versions of EAM, WMS, Enhanced Controls, MSW/PSW, multiple internalisation packages as well as the core product.

After great work from the project team RENOLIT went live across all seven sites on time and on budget.

What's Next: RENOLIT will be looking to Go Live at another two new sites in China later this year, with more Chinese sites to follow in 2018. They will also start to deploy their QAD core model to another site in Spain shortly. Stay tuned!

I20 Water

Vertical: High Tech

Project: Goes Live on Channel Islands

Location: Southampton, UK

Customer since: 2011

i2O Water provides a suite of smart network solutions to help water utilities respond to the challenges created by increasing and urbanising population, more extreme weather events, old and ageing infrastructure, an ageing workforce, more demanding and more vocal customers, and a lack of appetite for increasing bills.

The business benefits achieved by i2O’s clients include 20-40% reductions in leakage, bursts, operational costs

20

and energy bills, more than 5 years added to asset life, improved customer service, and a return on investment within 12 months.

In the past ten years i2O systems have been installed in over 25 countries by more than 100 utility companies.

i2O were our third ever QAD Cloud customer in the UK way back in 2011 (when QAD Cloud was still QAD On Demand). Initially deploying to a single site in the UK, this high tech start up spun out from Southampton University has since opened additional offices in Spain, Malaysia and Colombia.

Having upgraded to QAD 2016 earlier this year i2O were keen to deploy Channel Islands to further enhance their QAD offering. Their main focus was around making the system easier and more intuitive for their teams around the globe to use.

Channel Islands provides i2O an attractive, intuitive, device-independent user experience personalized for roles, tasks and individual users.

i2O Water successfully went live on Channel Islands on the 21st August 2017.

What's Next: Initial feedback from the i2O team has been incredibly positive both from a product point of view and regarding the efforts of the QAD & Channel Islands teams. Stay tuned!

LF Beauty

Vertical: CPG

Project: QScan order

Location: Trowbridge, UK

Customer since: 1996

As part of the $19Bn USD multinational Li & Fung group, LF Beauty (UK) Limited provides beauty products and services to a large portfolio of customers including well known high street brands such as Body Shop, St Tropez, Soap and Glory and many more.

Whether LF Beauty’s customers opt to utilise their full development expertise, or efficient contract manufacturing service, the company offers a "cradle to grave" service of product solutions to suit every need. LF Beauties product ranges include skincare, cosmetics, fragrances, toiletries, sun care and baby products.

21

LF Beauty recently implemented QAD DSCP to replace their Infor demand planning solution and successfully went live on time and on budget. The next step in their QAD journey is the global upgrade of their sites from their current older QAD instances to the latest iteration of the QAD solution.

After the success of the DSCP project LF Beauty were keen to re-use QAD's methodical approach to large scale projects and a key part of this process is the pre-upgrade planning.

The QAD team positioned an Upgrade QScan as the first step in developing a overall plan for the migration. Also due to the large number of changes from their current eB solution to 2017 EE we proposed developing a Business Process Workbook for both the UK site and Germany, the second site in the project (which currently does not run QAD).

After some discussions LF beauty have recognised the value of the pre-work and we received the final sign off for the three services engagements earlier this month.

What's Next: Following the successful completion of the pre-upgrade work the plan is for LF Beauty UK to begin their migration to 2017 EE in February next year. This will be followed by the deployment of the QAD core model developed in the UK to their recently acquired German facility. Stay tuned!

Imperial Brands

Vertical: F & B

Project: Cloud Conversion

Location: Bristol, UK

22

Customer since: 1993

Imperial Brands Plc is the parent company of Imperial Tobacco. Imperial Tobacco Group (ITG) is a leading international tobacco company, which manufactures, markets and sells a comprehensive range of cigarettes, tobaccos, rolling papers, filter tubes and cigars.

The group has 25+ factories worldwide and sells brands such as Davidoff, Gauloises Blond, West, JSP, Fortuna, Gitanes, Drum, Rizla and Golden Virginia across the globe. ITG employs just under 34,000 people across their global operations and turned over £27.63 billion in 2016.

Due to declining tobacco revenue there is a strong focus within Imperial Brands on operational efficiencies and an increased focus on their core business. A key part of this strategy is the outsourcing of non-value add activities. QAD Cloud ERP supports this strategy and also provides the ability to enhance the level of support to the business provided by their mission critical core business solution.

Over the years the QAD team has discussed the capabilities of QAD Cloud with ITG and was usually met with the 'too expensive, we can do it all' response from the customer.

However, the appointment of a new CIO in January 2017 allowed us to challenge the status quo and a number of erroneous assumptions held as facts by the customer. He allowed us to perform a so-called 'Open Book Exercise' with ITG IT and gave us the possibility to perform a 'Cliff Walk' with him.

As a result of the incredible hard work by the team ITG have opted to migrate their 12 current QAD instances (with almost 3000 users) to the Cloud.

What's Next: The CIO wants to view QAD as a Trusted Adviser and his plan is to give QAD a more prominent role in their IS activities in order to better support their 'rapidly changing & increasingly demanding' business.

Reydel

23

THE COMPANY: Reydel, divested from Visteon in 2014, is owned by Cerberus Capital Management. They have 15 direct manufacturing facilities, 4 just-in-time assembly sites and 8 engineering centers located around the world. Products manufactured include: cockpit modules, instrument panels, door panels, console modules, decorative parts, customized solutions.

CORPORATE HQ: Amsterdam, Netherlands

VERTICAL: Automotive

THE PROJECT: Reydel is currently implementing QAD EA based on a global core model at their different plants in Europe. Medina is the last of the last to be implemented in Spain.

Reydel core model is built on QAD Enterprise Application 2007 SE including several modules like EDI Ecommerce, Qxtend, Consignmnt Proplus, etc. By implementing QAD, Reydel will replace current legacy ERP.

This will help Reydel achieve the following objectives:

Reduce overall operation costs. Improve business operations through the introduction of Reydel's standard processes. Increase services levels as a result of standardized applications and streamlined processes.  Improve user experience and increase training capability through the integrated process modeler.

As a next step, EE upgrade is definitively the target. By delivering our Customer Engagement process, we assist them and contribute to the elaboration of a consistent new core model on EE.

Johnson Controls

THE COMPANY: Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. They create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

THE STORY: JCI was struggling with their upgrade to QAD EE. They were using a non-certified partner and were 2X over the original budget with no go live in sight. The VP of IT for Power Solutions came to QAD for help. 

After much discussion, Robin Riordan came up with a great idea! QAD Proposed a "Rescue Plan," a program by

24

which QAD would take over the project and guide the project to a successful Go-Live by early 2018. In May at Explore, the JCI VP met with Eugenio and the whole team to discuss the details. The VP presented the "Rescue Plan" to the JCI board and gained approval.

Guided by Steve Sawicki, Fabricio Oliveira, Luis Garcia and Rafa Aidar who led the development of the plan, prepared the SOW and worked with JCI in Brazil to develop an agreed Go-Live date of April 2018. Thiago Queiros is leading the project and has already received praise from JCI. We just received the PO for services, expenses and taxes.  

AFGlobal

Company: AFGlobal provides products and services to the oil and gas, general industrial, aerospace and power generation industries, offering a broad range of both highly-engineered and general forged products, as well as complementary aftermarket services. Headquartered in Houston, Texas, they provide products and services through more than 20 facilities worldwide for manufacturing, engineering and technology needs.

The deal: Key Configurator Deal!

The competition:  Stay with what they purchased 2 years ago.                                                                                                Why we won:  AFGlobal has very specific requirements for their customers. AFGlobal purchased a configurator tool 2 years ago and it didn’t meet their needs. They spent a lot of money trying to get it work. BEST Theratroics did a “live” demo in their environment and answered all their questions on functionality. Brian Ambercrombie did an excellent job on the QAD demo. Due to Brain, Steve and BEST, Argon had confidence in Configurator and moved forward with the purchase.

What’s Next:  As soon as Configurator has been implemented, AFGlobal will be purchasing CSS (Customer Self Service) to complete their customer experience.

**************THE END

25