Marc Gold

6106 Dory Landing Court

Burke, Virginia 22015

Home 703-239-0262

Cell 410-259-7560

marcgold1@verizon.net

Skills and Qualifications:

Vast experience in business to business and consumer accounts receivables

Excellent interpersonal, communication, and organizational skills

Innovative problem solving techniques using creative strategies and negotiations to

resolve financial issues

Extensive experience with Microsoft Outlook, Word, Excel, Great Plains, Salesforce, Encompass, and Oscar software

Employment History:

Accounts Receivable Specialist, SkyBitz, Herndon, Virginia (3/2013-10/2014)

Collected delinquent charges from corporate clients for remote asset tracking and

information management service provider with high degree of success

Designated point of contact for all internal departments and corporate staff to efficiently

resolve collection issues

Investigated and researched complex data to correct and produce accurate client

records

Maintained daily communication with trucking company representatives in the United

States, Canada, and Mexico

Compiled weekly Accounts Receivable Data Reports for Corporate Executive Staff

Reviewed and analyzed Dun and Bradstreet Credit Reports to determine credit

worthiness of new and existing clients

Organized and maintained payment batch records

Reviewed accounts for placement with collection agency

Accounts Receivable Specialist, National Corporate Housing, Herndon, Virginia (8/2012-2/2013)

Collected delinquent rent and related service charges from corporate clients for

temporary corporate housing

Maintained daily communication with Corporate Account Executives, which consisted of

eleven different markets

Contacted company market representatives to update information after accurately

evaluating Daily Arrivals Report

Monitored and analyzed Credit Card Reports to charge residents and corporate

accounts

Marc Gold

Mortgage Collector, First Guaranty Mortgage Corporation, McLean, Virginia (9/2010-7/2012)

Contacted delinquent Conventional, FHA, and VA mortgage loan borrowers for payment

Maintained close contact with third party loan servicer to effec tively manage borrowers’

loans

Advised borrowers on payment arrangements, mortgage modification, short sale, and

foreclosure options

Prepared and maintained accurate and concise collection data and reports for

management

Processed, tracked, and monitored borrowers’ payments

Recoveries Specialist, NARFE Premier FCU, Alexandria, Virginia (10/2008-12/2009)

Negotiated payment terms on delinquent personal loans, automobile loans, and credit

card accounts

Used exceptional skip tracing skills, resulting in the acquisition of updated member

information

Analyzed and assigned repossession accounts to vehicle recovery agencies

Tracked, processed, and monitored all bankruptcy accounts while maintaining close contact with outside collection agencies and legal representatives

Supervisor, Inova Health System, Falls Church, Virginia (12/2007-6/2008)

Organized new department by developing and implementing guidelines and procedures

for insurance verification and follow-up on patient accounts

Devised a training manual and a series of collection letters

Recruited, interviewed, and hired a staff to collect on past due medical accounts

Trained, motivated, and coached collectors for optimum performance

Collection Manager, Cashpoint, Alexandria, Virginia (10/2006-10/2007)

Supervised staff of collectors for an automobile title loan company

Managed portfolio of 1000+ automobile accounts with a high degree of success

Developed and implemented training and collection procedures as well as devised

contests to encourage productivity

Monitored and analyzed data regarding collectors’ performance

Paralegal Debt Collector, Wolpoff and Abramson, Rockville, Maryland (12/2002-10/2006)

Collected charged off retail accounts for law firm often exceeding monthly goals

Utilized exceptional investigative and skip tracing skills acquiring necessary consumer

information

Negotiated final settlements or payment arrangements

Prepared accounts for attorneys to proceed with legal action

Education:

Antioch College: Master of Human Services Administration coursework

University of Maryland: Bachelor of Arts