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Mapping to Support Organizational Learning:
Integrating Multiple KM Practices
National Aeronautics and Space Administration
www.nasa.gov
Presented by Barbara Fillip, Ph.D.
Office of the Chief Knowledge Officer(OCKO)
NASA/Goddard Space Flight Center
June 21, 2010
National Aeronautics and Space Administration Mapping to Support Organizational Learning 2
Mapping to Support Organizational Learning Mj
Integrating Multiple KM Practices at the local level Mj
Pilot Activity Mj(2009-present) Mj
Organizational MjSetting Mj
... to ensure the circulation of knowledge Mj
within and across project teams Mj
Lessons Mj
Questions Mj
& Demo Mj
National Aeronautics and Space Administration
How do we learn at NASA?
Mapping to Support Organizational Learning 3
National Aeronautics and Space Administration
What can the Goddard KM Office do to
support organizational learning?
Mapping to Support Organizational Learning 4
National Aeronautics and Space Administration Mapping to Support Organizational Learning 5
A call for help... a small project office reaching out to Mjthe OCKO Mj
We need to ensure Mjthat... Mj
...project teams learn Mjfrom their experience Mj
as a team. Mj
...project teams Mjlearn from each Mj
other. Mj
How can you Mj[OCKO] help us? Mj
National Aeronautics and Space Administration Mapping to Support Organizational Learning 6
Design a local learning loop... Mj
...to ensure the circulation of Mj
knowledge within and across Mjprojects Mj. Mj
National Aeronautics and Space Administration Mapping to Support Organizational Learning 7
National Aeronautics and Space Administration Mapping to Support Organizational Learning 8
used in Mj
used in Mj
Learning Process & Integration across Projects Mj
Process for MjProject A Mj
KM MjOffice MjSupport Mj
Project team A Mjis assembled Mj
Milestone 1 Mjis reached Mj
Workshop MjPause & Mj
Learn Session Mj
Concept Mj
Map Mj
Repository Mjof Mj
"insights" Mj
Pause & MjLearn Session Mj
Concept Mj
Map Mj
Workshop Mj
Process for MjProject B Mj
Project Team B Mjis assembled Mj
Milestone 1 Mjis reached Mj
Milestone Mjn Mjis reached Mj
Project MjCompletion Mj
Pause & MjLearn Session Mj
Pause & MjLearn Mj
Session Mj
Concept Mj
Map Mj Concept Mj
Map Mj
Concept Mj
Map Mj
Concept Mj
Map Mj
Milestone Mjn Mjis reached Mj
Project MjCompletion Mj
Pause & MjLearn Mj
Session Mj
Pause & MjLearn Mj
Session Mj
National Aeronautics and Space Administration Mapping to Support Organizational Learning 9
National Aeronautics and Space Administration Your Title Here 10
National Aeronautics and Space Administration Your Title Here 11
National Aeronautics and Space Administration Your Title Here 12
National Aeronautics and Space Administration Your Title Here 13
National Aeronautics and Space Administration Your Title Here 14
National Aeronautics and Space Administration Mapping to Support Organizational Learning 15
National Aeronautics and Space Administration Mapping to Support Organizational Learning 16
National Aeronautics and Space Administration
Contact Information
• Dr. Edward W. Rogers, Chief Knowledge Officer
Office of the Chief Knowledge Officer
NASA/Goddard Space Flight Center
• Dr. Barbara Fillip, KM Project Manager
Office of the Chief Knowledge Officer
NASA/Goddard Space Flight Center
Your Title Here 17
National Aeronautics and Space Administration Mapping to Support Organizational Learning 18