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EMPLOYMENTS

Position: Key Account Manager / Sales and Service (May 2014 – April 2016)

Company: Samsung Electronics – Tehran Office - Iran

Job Description: Being Key Account Manager for two main HHP (Hand Held Products) distributors.

Managing both B2C and B2B Sales channel dealing with Visitors, Merchandisers, Shops and wholesalers.

Leading a team of 5 persons directly and 200 distributors’ personnel indirectly. Defining sales targets for both

sell-in/sell-out and monitoring visibility, channel and field KPIs. Taking care of accounts soft skills, technical

and product trainings. Being responsible for account budget allocation, budget execution and Marketing plan.

Involved in product categorizing and pricing for my distributor accounts. Checking the ordering and good

reception status of accounts. Having weekly meeting with accounts and doing close monitoring of their P&L.

Simultaneously managing the aftersales services of my accounts through my team. Managing and Monitoring

their CS score and Repair/Swap operation, Performance KPI, P&L, Repair/Swap warranty policies

implementation, Sales and Service integration, Auditing and check call, Warranty claim compensation, Service

Marketing, Service Advertisement, Service Network optimization, F2F and 1hour Service implementation,

Contract renewal and legal affairs, B2B Service Claim Compensation, Sample set distribution, Loan set

allocation, Repair tools distribution, Technical Support Execution, Technicians examination and certification,

SAP system utilization, RMA and RTV parts shipment, Technicians trainings, Making decision about SVC

providers Labor Charges and their added warranty policies implementation.

Developed 4 new Service providers and a Contact Center (CRM) for Samsung HHP products. Developing all

the required processes and procedures for Repair Service and Swap Service. Process visualization and

improvement among Service Center& Service Provider and Samsung office, CRM procedures definition and

implementation between Contact Center and Service Providers, Defining VOC management procedures,

Auditing, Check Call and Happy Call, Service in-shop development.

Position: Sales Distribution Manager (Jan 2013 – Mar 2014)

Company: H&M Warehouse –Eskilstuna - Sweden

Job Description: Being Sales distribution manager for H&M central warehouse in Sweden distributing the

ordered clothes to all H&M dealer shops around the Europe. Doing order planning, Inventory Management,

Material Handling management and Invoicing. Supervising loading and unloading operations, replenishment

planning and Special sales logistic management.

PRESENTATION

Industrial Engineer with a proven ability in Business Development with 9 years of experience in Manufacturing/

Sales/ Service network development and infrastructure projects in Iran and Sweden. Demonstrated ability to

eliminate the production wastes, maximize sales volume and customer satisfaction through developing and

managing key customer accounts, effectively building after sales service policies and close monitoring of

competitors.

Successfully launched new business areas/divisions & products with sustainable results, Recognized as a

problem solver, self-motivated and result-oriented person who often takes initiatives and have both Business-

Technical (Macro-Micro) perspective in his work.

Curriculum Vitae

Mansour Ahmadi

Birth Date: 09.09.1982

Mobile: 0098-912-4936015

Email: mansoor.ahmadi@gmail.com

Skype: mansour_ahmadi

https://ir.linkedin.com/in/mansour-ahmadi-32813142

https://app.plum.io/profile/8b1e47457a7a8548c9726a7bb7327a63de84c693

Current resident: Tehran, Iran

Curriculum vitae

Mansour Ahmadi

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Supply Chain Manager(June 2011 – Sep 2011)

Company: Volvo Powertrain– Köping - Sweden

Job Description: Being supply chain manager for Volvo raw material and spare parts inside the factory.

Doing production planning and order planning according to the market demand. Involved in process

development through the whole supply chain from raw material supplier to finished product consumer.

Distributing spare parts to Volvo Service Centers and Service Providers around the world.

Position: Project Manager ( Jan 2008 – Aug 2010 )

Company: Monenco Consulting Engineers – Tehran Office - Iran

Job Description: Been Project Manager for special projects department and had great responsibility in three

projects; Engineering phase of development of an oil refinery, Engineering phase of a new gas refinery and

Feasibility study of a new wind power project, valued totally $ 15M and involved about 100 people. Each

project included a large amount of engineering documents that stands for work packages. I reported to head of

department and worked among other things with monitoring of project correspondence using Easy ERP system

and updating of project time plan using Primavera Enterprise, preparation and following of weekly action plans

through weekly meetings with different disciplines, progress measurement with help of document database,

issuing modification claims and project regular invoices, calculating of Earned value, Preparation and delivery

of reports for monthly meeting with managing director and writing MOM.

Project: Arak Oil Refinery Development Project Job Description: Had been Project Manager in construction of two projects, Tankage Area and Cooling Towers

belonging to development phase of an existing Oil Refinery. The projects had totally 20M $ contracts and

included around 120 people. I was involved in project from mobilization and initiation to planning, Execution,

monitoring and completion which demanded independent work with great responsibility for delivery of regular

reports to client (Consortium of Sazeh, Sinopec and HHI) and project leader, generation, following and revising

of project time plan based on CPM using P3, progress measurement, interference and clash management for

holding work fronts and cooperation in resource allocation.

Position: Project Planner (Jan 2006 – Dec 2007)

Company: AVEC Consulting Engineers-Tehran Office - Iran

Project: Abadan Phosphate Complex

Job Description: Had been a member of Project Planning team. Worked with preparation, circulation and

registration of Technical Queries, Change notices, quality control and handover documents among

subcontractors and client using transmittal system during the pre-commissioning and hydro-test of a new

phosphate plant.

Project: Naar Gas Compressor Station

Job Description: Had been planning Engineer in construction phase of a 4M $ Gas Compressor station project

involved circa 60 people. Duties included preparation and delivery of regular reports to client and project leader,

generation, following and updating of project time plan based on CPM using MSP, progress measurement,

MOM preparation and cooperation in MTO calculation.

Position: Cofounder and CEO (Jan 2005 – Dec 2005)

Institute: Amirkabir University Incubator and Entrepreneurship Center – Tehran - Iran Job Description: Was cooperating with my adjunct professor in establishment of AUT Incubator Center while

doing my final thesis. Defining the intellectual property rules and regulations, innovation and creativity

stimulation methods, Improvisation provocation, Incentive allocation to entrepreneurs, Patent registration

procedures, Business plan and funding alternatives evaluation, depiction of industrialization road map for

business plans, Progress measurement and P&L calculation.

Curriculum vitae

Mansour Ahmadi

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INTERNSHIPS

6 Months Part-time Internship (Sep 2003 – Mar 2004)

Company: Iran Khodro Co. Factory– Tehran - Iran

Job Description: Iran Khodro is the biggest car manufacturer in Middle East. I was working with Peugeot

Cars Body Assembly line, doing work-time study, task break down, takt time measurement and assembly line

balancing in order to level different work stations. Was reporting to improvement project manager and line

supervisor.

2 Years Part-time Internship (Sep 2001 – June 2003)

Company: Mega Motor Co. Factory – Tehran - Iran

Job Description: Mega Motor Co. factory is producing Engines, Axles, Gearboxes and differential system for

Kia/ Nissan/ Mazda assembled cars in Iran. I was working one day a week in assembly line, assisting labors and

engineers in lean implementation, waste elimination and defect minimization. I also worked in raw material

warehouse assisting WH manager with Inventory planning, Goods issuing and Goods receiving.

LANGUAGES

Swedish Proficiency

SFI (Swedish For Immigrants): Advanced Level – Score: Very Good

Fluent in Writing and Speaking in Swedish.

English Proficiency TOEFL (IBT) Score:105/120(Reading:30/30,Listening:26/30,Writing:25/30,Speaking:24/30)

GRE Score: Quantitative: 780/800, Verbal: 360/800, Analytical Writing:3.0/6.0

Farsi Proficiency Mother Tongue (Native)

Also full understanding of Dari Persian/Tajiki Persian both in Reading and Listening

EDUCATION AND TRAINING

M.Sc. in Product and Process Development, Mälardalen University, Västerås-Eskilstuna, Sweden, Sep

2010-Dec 2012.

The main courses consisted of Lean Production, Supply Chain Management, Project Management, Innovation

and Creativity Management, Simulation, Operation Research, Industrial Excellence, Six Sigma, Logistics and

Production planning.

Master Dissertation, Apr-Nov 2012.

Topic: The application of discrete event simulation and system dynamics in the logistics and supply chain

context of Swedish Manufacturing Industries.

B.Sc. in Industrial Engineering, Amirkabir University of Technology, Tehran, Iran, Sep 2000-Dec 2004.

The main courses consisted of Accounting & Cost Analysis, Macro/Micro Economy, Statistical Computation

and probability theory, Statistical quality control, Principles of management & organization, Manufacturing

processes, Production planning and inventory management, Decision making analysis, Ergonomics, Motion and

time study, Plant layout, Maintenance, Metrology system & Quality control lab, Project planning and control,

Curriculum vitae

Mansour Ahmadi

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Engineering economy, Design of industries, Spatial analysis, Foundry/Welding/Machine workshops, Static and

Material Strength.

Bachelor Thesis, Jan-June 2005. Feasibility study for establishment of an intellectual property office in AUT. Assessing rules, regulations and

designing required procedures.

Samsung Academy, Tehran, Iran, Aug – Sep 2014.

Service Network Operation Management at Samsung Electronics (Aug 2014)

Parts operation at Samsung Electronics (Aug 2014)

Contact center at Samsung Electronics (Aug 2014)

Volvo Academy, Köping, Sweden, June – Sep 2011. Product and Process Development Course at Volvo Powertrain Köping (July 2011).

SOFTWARE AND PROGRAMMING SKILLS

Highly skilled in SAP ERP systems, CRM, BI, Microsoft Project, Primavera Planner, Primavera Enterprise,

Access, Excel, Powerpoint and Extendsim Simulator.

HONORS

Ranked 218th among 350000 participants in the nationwide university entrance exam for BS degree (konkoor-

e sarasari), 2000.

Being the member of Iranian students’ National Team in Mountaineering while ascending to the Summit of

Mount Kilimanjaro, March2004.

Awarded 3rd Position in the 2004-2005 Iranian Universities Rock Climbing Championship.

HOBBY

Mountain climbing, Watching Trailer/Drama movies, Listening to traditional and Rock/Pop music, Karaoke,

Reading political articles and Watching football games.