Managing your UniCard account online - University of Brighton Documents... · Managing your UniCard account online Printed Thursday, 30 July 2015 Page | 5 3. To change the time period

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Managing your UniCard

account online

This document describes how to access and maintain your

UniCard account using the UniCard website It covers how to

make top-up payments to your UniCard account and how to

check your balance, as well as how to pay your library fees and

check your transaction history.

Last updated

By Faye Brockwell

On November 2014

You can add credit to your UniCard account with the on-line

repayment facility using your own bank details. Once you have

credited your UniCard account, you will be able to pay for

network printing or library fines.

This document and other Information Services documents are

held online on our website: https://staff.brighton.ac.uk/is

University of Brighton Information Services

Page | 2 last update Nov 2014

Contents

UniCard Central ............................................................................................... 3

Viewing your account history............................................................................ 4

Paying Library fines ......................................................................................... 6

Topping up your account .................................................................................. 8

Frequently Asked Questions ...........................................................................12

Is it safe to type my credit card details onto the UniCard website? ...........12

Why am I unable to deposit more than £125? ..........................................12

Why is only £5 displayed on the Top-Up with Menu? ...............................12

What do I do if money does not appear when I check my UniCard

balance? .............................................................................................................13

What do I do if I see an error message after typing my credit card details?

13

Does the UniCard website store my payment details or do I have to re-

enter them each time I make a payment to my account? ....................................14

Who do I go to if I need help or have a problem? .....................................14

Where can I find more detailed information about the UniCard Online

Facility? ..............................................................................................................14

How can I provide feedback about this service? ......................................14

Can I get a refund of any money still in my UniCard account at the end of

the academic year? ............................................................................................15

Managing your UniCard account online

Printed Thursday, 30 July 2015 Page | 3

UniCard Central

To log into the UniCard secure payment portal:

1. Visit the UniCard website by using the URL

http://unicard.brighton.ac.uk or by double-clicking on the

UniCard Central desktop icon.

2. Click on the Manage your UniCard account button

3. Enter your University of Brighton username and password.

4. Click Login

You will see your account

details, including your current

balance and recent transactions,

as in the example screen below.

http://unicard.brighton.ac.uk/



Viewing your account history

1. To see more details of your account history, click on Account

History on the User menu on the left.

2. Click View.

The current view displays 20 records per page, as in the example

below. You can increase or decrease this by entering a number in the

Display (per page) box.



3. To change the time period shown, click on the Most Recent drop down.

You can select preset views to show you Today, This Week, This

Month or This Year.

If you want to view a specific period, you can select Custom.

o You will see two calendar displays as above.

o To select the From date, click the arrows at the top of the

left calendar to select the month, and then click on the start

date.

o Repeat the process on the right hand calendar to set the

end date.

4. Click the View button to see your account details for the period you have

specified.

Click on an individual

transaction to see further

details

Here you can see that you

have added £15 credit to

your account.

5. Click the Back button to

return to the Account

History.



This is an example of what a printing payment will look like:

Paying Library fines

1. Click on Library Fines on the left hand menu.

You will see a list of any library fines you have incurred.

2. If there are several

payments due, you can click

Select all to select all the

payments (if you wish to pay

them all)

OR you can click an

individual payment to select

it. Click Un-select all to

deselect all the payments, or

you can click individual

selected items to deselect

them.



3. Once you have selected the amounts you want to pay, click the Pay

button.

If you owe more than £50 in library fines you will not be able to pay them online. In this case you will see the screen shown below. Please note you will be unable to pay the outstanding amount until you have visited a member of library staff.



Topping up your account

1. Click on Online Top-up on the left hand menu.

2. You will see the following screen:

3. Use the Top-up with drop down to select the amount you wish to add to

your account, and then click Continue.

You will see the following confirmation screen:

4. If you are happy with the amount shown and you want to go ahead and

make the payment, click Continue.



5. Add your payment details in the same way as any online payment.

6. Click Next.

Important: When entering your financial details, please make sure that you are not overlooked and that you keep your details secure.



7. Press the Pay Now button to release funds from your bank account.

You may receive an additional ‘Verified by Visa’ or ‘Master Card’ prompt

to enter additional security information, this depends on your card type.

If your card has been setup

with ‘Verified by Visa’ or

‘Master Card’ you will need to

enter additional security

information as displayed here.

The system now confirms that the transaction has been successful.



8. Click the Exit System button to exit the University’s Online payment

system.

9. Click Yes to close this window.

10. You will automatically receive an email confirming your individual

transactions; any queries should be directed to [email protected],

mailto:[email protected]



quoting the Auth ID and Card Payment ID’s, as shown below.

Frequently Asked Questions

Is it safe to type my credit card details onto the UniCard website?

Yes. Your bank and credit card details are encrypted and secure which stops

anyone trying to steal your details. We recommend that you check that no-one

is watching when you enter your personal bank details. Ideally enter your

information when you are alone - preferably in your home or halls and not in a

public area such as a coffee shop or bar. As with all transactions over the

internet, check that the URL (web address) starts with https:// and that a

padlock is displayed to confirm that the site is secure.

Why am I unable to deposit more than £125? To comply with Financial Services Association (FSA) regulations the

University of Brighton must set a maximum limit of £125.

Why is only £5 displayed on the Top-Up with Menu? As you increase your online balance to the maximum limit of £125 the

available top-up amounts reduce. For example, if you had £110:00 in your

account the top-up values would include £5, £10 and £15 only.



What do I do if money does not appear when I check my UniCard balance?

Check the email account that you gave when entering your credit card details.

You should have received an email conformation acknowledging your

payment. Also check your spam folder in case the email has appeared there.

The email should appear within a few minutes of your credit card deposit. If

you have not received the email it is likely that the deposit was not processed.

Double check your own bank account to make sure that the payment has not

been processed. You can also check your 'Account History' which shows you

all your deposits and transactions - check the date and time to see if the

amount is displayed.

What do I do if I see an error message after typing my credit card details?

If an error message is displayed, check that you have entered your details

correctly. If your details are correct:

make a note of the error message

report the problem using one of the following methods:

o send an email to [email protected]

o ring 01273 644555

o Visit a library Help Desk where staff may be able to provide

assistance.

To ensure that your problem is solved as quickly as possible, please include

the error message in any email.

Below are two examples of the type of error messages you may see if there is

a problem with your request to credit funds onto your UniCard Account.

Example error message 1

The above error message may indicate that the network is down to the

company that deals with credit card transactions, please report this to

[email protected]





Example error message 2

The above error message generally indicates that the session has time out

and therefore the user is requested to please try again, however if the

message continues, please report this to [email protected]

Does the UniCard website store my payment details or do I have to re-enter them each time I make a payment to my account?

Users are required to enter their credit card details each time they make a

payment to their account; this is implemented for security reasons.

Who do I go to if I need help or have a problem? If you experience any issues using the UniCard Online facility there are

several ways to get help:

o send an email to [email protected]

o ring 01273 644555

o Visit a University of Brighton library where staff may be able to

provide assistance.

Please remember to include as much information as possible in any email,

including the text of any error messages.

Where can I find more detailed information about the UniCard Online Facility?

You can visit the UniCard web site at http://unicard.brighton.ac.uk which has

a wide range of information about the UniCard online facility including links

to this user guide.

How can I provide feedback about this service? We welcome your feedback and would ask you to let us know your thoughts

on the UniCard service. To give us feedback:

1. Visit the UniCard website http://unicard.brighton.ac.uk

2. Log in with your university username and password.






3. Click on the User Feedback link

Can I get a refund of any money still in my UniCard account at the end of the academic year?

The University will only refund money back onto your bank account when

you leave the University. There is an administration charge of £10.00 for this.