Managing Your Investment Property

MANAGING YOUR

INVESTMENT

PROPERTY

2 Managing Your Investment Property

“Newcastle Property Management”, holds the

responsibility for looking after your most valuable

asset in the highest regard and will continually work

towards providing you with the ultimate property

management experience.

Our results, ethics, service and achievements stand us apart

from our competitors. We are committed to working with you

to achieve the best result.

Since 1971 we have helped thousands of property investors

manage their biggest investment. What’s more, we can do

the same for you.

Newcastle Property Management works in the absolute

interest of all our owners. They are equipped with

experience, knowledge and all the tools needed to

effectively manage your valuable asset.

If you’re committed to getting the best result for your

investment and you want the process to be as rewarding and

stress free as possible, we can help you.

At any time should you wish to

discuss your property with me, I

welcome your call.

Craig Andriessen J.P

Director

ABOUT...

OUR staff Kellie Andriessen is our Senior Property Manager

and oversees the team at Newcastle Property

Management.

Managing Your Investment Property 3

Kellie’s goal is to look after our Investor’s properties like her

own and maximise their returns whilst also ensuring it is as

stress free as possible for you, the investor. Kellie is a

property investor herself and has been working in property

management since 1989 and understands the importance of

attention to detail and the Tenancy Act inside and out. So you

know you will be in good hands.


HOW DO

tenants? WE FIND

Newcastle Property Management’s marketing campaign is

high impact and innovative, proven to find tenants in the

shortest possible time frame.

Once you have made the decision to employ Newcastle Property Management as

your managing agent our marketing campaign commences immediately.

The marketing campaign consists of the following:

1 Internet Advertising

WITH


.com.au newcastlepropertymanagement

quality PHOTOGRAPHY

AND DESCRIPTIONS

2 Tenancy Matching

Newcastle Property Management’s exclusive database

includes tenancy applications who have already

registered their requirements with us. Our database

consists of around 3000 registered tenants.

3 For Lease Sign YOUR 24 HOUR A DAY

SILENT LEASING AGENT

When a tenant is looking for a new home in a certain area,

they will spread the word through friends and family. Whilst

simple, this form of marketing is highly affective.


4 Rental List

Each and every property For Lease is listed on our

full colour rental list which is updated daily.

TENANT

SELECTION

complete Newcastle Property

Management pride

ourselves on our

reputation and referral base

business; therefore, we have

designed a strict tenant

interview and application

process.

It is our office policy that every

prospective tenant is accompanied to a

property with a member of our property

management department. Under no

circumstances we will issue keys to

your vacant investment property.

During the property inspection with the

prospective tenant, our staff member

attending the appointment conducts an

interview to access their suitability for

the rental property.

Once the application is received, we

thoroughly check their 100 points of ID

along with confirming employment

details. If the applicant has a rental

history, we contact their previous

manager or landlord to discuss their

tenancy along with obtaining a copy of

the rental payment ledger.

Newcastle Property Management is

also a member of Tenancies

Information Centre of Australia (TICA) a

comprehensive database of defaulting

tenants. This database is an imperative

tool when it comes to selecting a tenant.

Prospective tenants are checked by our

property manager before being run past

the landlords who have the final

decision.

agreement RESIDENTIAL TENANCY

Once a tenant has been approved to lease your

investment property and they are ready to move

in, they are required to enter into a binding

Residential Tenancy Agreement.

Newcastle Property Management will prepare the

Residential Tenancy Agreement along with

supporting documentation such as entry reports,

photocopy of the keys being provided and bond

lodgement forms.

At the appointment to sign the Residential Tenancy

Agreement, the property manager will ensure that

the tenant fully understands the terms of the

agreement and their responsibilities and payment of

two weeks rent in advance by the tenant. By law

your Property Manager will sign this document on

your behalf.

A rental bond equivalent of 4 weeks rent is

collected and disbursed to the Rental Bond Board

for the duration of the tenancy.

Tenants to be

issued with our

exclusive tenant

handbook.

inspections COMPHREHENSIVE

PROPERTY

In order to monitor and ensure that your investment is being

well maintained at the highest possible standard, inspections

are both a priority and responsibility of investment


1

2

3

4

ENTRY CONDITION REPORT Prior to the tenant moving into your investment property an in-depth and

detailed condition report will be completed by your property manager. A

minimum of 25 photographs will be taken via digital camera at the time of

the condition report being completed for the file.

PERIODIC INSPECTIONS The first inspection will be conducted six weeks into the tenancy and every

three to four months thereafter. Following each inspection a comprehensive

report on the overall condition along with any recommended repairs and

maintenance will be sent to you. Digital photos will also be taken at the

inspection to remain on file. Please advise the property manager if you

would like to attend the periodic inspections.

EXIT CONDITION REPORT Once the tenant has vacated the property and handed in all of the keys to

our office, an in-depth and detailed exit report is completed and cross

referenced with the initial entry report to ensure that the property is left in

the same condition as when the tenants moved in, given fair wear and tear.

AT RANDOM DRIVE-BY INSPECTIONS Newcastle Property Management are always in the area. Frequent drive-by

spot checks are important as they can often identify if the property exterior

is being maintained or not. If the yard is not being well maintained,

immediate action will be taken to have the issue rectified.


ARREARS

management PROCESS

Newcastle Property Management have zero tolerance rental control

procedure that is always adhered to regardless of the tenants reasoning's

behind late payment.

This procedure is to ensure effective management of arrears to protect

your investment.

Following is a sample of our arrears process:

2 days in arrears

SMS reminder

4 days in arrears

Reminder

phone call

7 days in arrears

Letter to remedy

the breach of

contract

days in

12 arrears

Phone call from

the Senior

Property Manager

days in

15 arrears

Automatic notice

of terminations

issued

LEASE & RENT

reviews Newcastle Property Management

are consistently monitoring

the market conditions and

property prices.

You will be contacted in writing eight weeks

prior to the expiration of the lease seeking

your instruction in relation to renewing the

lease for a further 6 or 12 months.

At this time, we will advise you of the current

market rate to ensure that your investment

is receiving a premium return at all times.

Should you decided not to offer

your tenant a new lease, but

keep them in an “ongoing

tenancy”, we will continue

to re-access your rent

twice yearly, to maximise

your investments return.


payment OF INVOICES

PAID We can pay a range of

invoices that relate to your

investment property such as;

Council Rates

Water Rates

Strata Levies

Tradesman Invoices

Insurance Renewals

At the end of the financial year, Newcastle Property Management can provide a

single statement to pass directly onto your accountant, that will show payments of

all outgoings and income for your property.

PAID We can pay a range of

invoices that relate to your

investment property such as;

Council Rates

Water Rates

Strata Levies

Tradesman Invoices

Insurance Renewals

At the end of the financial year, Newcastle Property Management can provide a

single statement to pass directly onto your accountant, that will show payments of

all outgoings and income for your property.

accounting MONTHLY

NEWCASTLE

PROPERTY

MANAGEMENT

HAS...

PAYMENTS

ARE MADE

DIRECTLY...

A DETAILED

STATEMENT...

… a complete

computerised

accounting system

to alleviate errors

and confusion.

… into your bank

account either

monthly or twice

monthly.

… with any

invoices paid

during the month

will be posted or

emailed to you.

Information YOUR PERSONAL

CENTRE Our online web portal gives you the ability to monitor your

residential investment property 24 hours a day.

Instead of having to get in touch with our office during business hours, you

can view, search and download the details you need, all from your home or

office computer at any time of the day or night.

A snapshot of what you can access:

See easily where your tenant is paid up too.

See information on property

inspections and maintenance

tasks.

Download monthly statements

and invoices.

Download previous

correspondence.


excellence NEWCASTLE PROPERTY MANAGEMENT

COMMIT OUR STANDARDS IN WRITING

All clients receive:

1. Our Exclusive Property

owners handbook.

2. Service Standards

Commitment.

3. Monthly Newsletters with

reliable information in relation

to market trends as well as

legislation changes.


OUR fees ARE NOT

A SECRET

WE KNOW WE’RE

NOT THE CHEAPEST

IN TOWN

NOR ARE WE THE

DEAREST

A CUP OF

COFFEE

Approximately the difference

PER WEEK between us and

INEXPERIENCED agents.


why FEES: CHEAPER IS NOT

ALWAYS BETTER

The real estate industry has been inundated by agents

prepared to work for low fees. On the surface this looks

like a great deal, but getting a good deal on the leasing

of your property with a great tenant relies on more than

just a low commission.

Some landlords make the mistake of selecting a property

manager offering the lowest commission or promising the highest

leasing price for the property. This often misses the market of

potential qualified tenants and the best possible price. This can

mean your property takes longer to be rented or undesirable

tenants applying for the property because the agent doesn't have

much investment in leasing the property or has the property

priced outside the market.

Property management is a professional service. Selecting a

Property Manager who offers the lowest fee can be costly to your

investment in return. In your decision to select a Professional

Property Manager to manage your investment property, it is

imperative that all the staff are experienced in applying lawful

procedures, have a keen attention to detail and have the systems

in place to maximise the return on your asset along with

managing your property as though it was their own.


Our Packages

Other Fees

Finding and placing new tenants—1 Weeks rent + GST

Preparation of lease—$33.00 (Incl. GST)

Monthly admin—$6.60 (Incl. GST)

Marketing Fee—$165.00 (Incl. GST) Part cover of internet marketing

Options

End of year financial statement $16.50 (Incl. GST)

Lease renewal fee—half week’s rent plus GST (Incl. lease preparation fee)

Mid-month disbursements to owner—$2.20 (Incl. GST)

Advertising in the Newcastle Herald—at cost

Smoke Alarms Australia - $99.00 (at cost) P/A

Floor Plan—$50.00 (at cost) Reusable

MAKING

PROPERTY

MANAGEMENT EASY FOR

PROPERTY

INVESTORS

www.newcastlepropertymanagement.com.au

phone 4956 9777 email [email protected]

Documents

Managing Your Investment Property