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MANAGING VOLUNTEERS
IN A DISASTER
VOLUNTEER RECEPTION CENTER
History
BASE OPERATION LAYOUT
RECRUITMENT
Loss Volunteer Coordinator
County Departments
Human Resources
Community Emergency Response Team (CERT)
Osceola County CERT Program
Emergency Management Response Team
CERT EMRT
BUILD OWNERSHIP
Involve volunteers in all phases
Creation
Exercise
Revision
MAY 2013 EXERCISE
LESSONS LEARNED
Span of Control
Staff Identification
Signage
Outside Greeter(s)
Use as much of a building as
possible
Isolate Station 1
Separate deployment &
Check-In
Supply cage
Dedicated area for staff
Radio with ear piece
Bulletin board
Accountably for volunteers
once in field
PLAN REVISIONS
2010 Plan New PlanCore Group
Black Outline
New Plan
NEW LAYOUT
2013 WALKTHROUGH
Organizational partners recruitment area
Color wrist bands
Create A, B, and C Teams
Demobilization process
Web-based system
Check-in module
PROCESS NOT TECHNOLOGY
It’s all about the process!
CERVIS, Volgistics, and Volunteer Easy