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Managing theStrategic Work of People
In anExceptionalOrganization
Informed about objectives(what, why, how)
Informed about results(how much, why, when)
EffectiveCommunicationand FeedbackSystem
Participationin thoseDecisions thatAffect them
Provided AdequateSkill and KnowledgeThrough Training andExposure to New Ideas
Climate for BetterUnderstanding And Personal Ownership of Corporate Plans
Elements of a supportive work environment:
Enablers of Success:
• Management Commitment• Skilled People• Strong Support Infrastructure
Valued by Customers
Valued by Organization Personally Satisfying
Characteristics of strategic work:
Values development cycle:
ConnectingPeople
VALUES
BEHAVIOR
ATTITUDESCULTURE
Culture reinforces values. Values define attitudes.
Attitudes influence behavior.Behavior creates culture.
Management must be the role model of its desired behaviorsto create a pervasive, self-perpetuating business culture.
Individual Contributor vs. Technical Manager
Individual Contributor• Expert, in-depth
technical knowledge• Specific area problem
solving capabilities• Generator of innovative
ideas• Self-motivator• Self-doer
Technical Manager • Broad technical knowledge• Total system problem solver• Stimulates innovative ideas • Motivates others• Delegates, coordinates,
advises, teaches, mentors
Values sustain our way of working:• Customer Satisfaction:
Keeps the focal point of the entire organization centered on its customers.
• Employee Value: Maintains the relevance and importance of our work to business priorities.
• Stakeholder Value: Concentrates on business objectives and uses common sense to flexibly manage our choices as we are faced with new challenges or contingencies that were not anticipated in our plans.
• Continuous Learning: Sustains our performance improvement by discovering how to work better based on facts and using data to make better decisions.
Putting it all together:
A common way of working is delivered by these four cultural values:
• The winning spirit -- striving for results
• Common vision and clear personal priorities
• High morale and uncompromising business ethics
• Teamwork and collaboration across functional boundaries
• Communication, feedback, and respect for diverse opinions
• Appreciation for the contributions of others
• Empowered decision making using facts over opinions
• Personal responsibility for implementation of actions
• Recognition and reward based on measured performance
ValueSystem