Managing Networks in the Era of Digital Transformatio n

1Managing Networks in the Era of Digital

Transformation

Managing Networks in the Era of DigitalTransformationA collaboration with telkomtelstra

2Managing Networks in the Era of Digital Transformation

Table of ContentForeword: Telkomtelstra President Director Message

Asia-Pacific Enterprises Implementing Digitalization Initiatives

Evolving Beyond Traditional Networks is Becoming Vital

Expertise in Deploying and Maintaining Enabling Networks is Critical

Indonesia Enterprises: Network Strategies to Consider in Building A Competitive Advantage

Telkomtelstra Offers SD-WAN Technology Solutions to Manage Branch and Remote Office

Network Efficiently

3

4

7

11

13

15


Transformation

ForewordTelkomtelstra President Director Message

Dear Readers,

We are pleased to welcome August by sharing

with you our third telkomtelstra Newsletter 2018,

featuring research from Frost & Sullivan, a global

leading information technology research company.

We issue these newsletters on a regular basis for you,

each with a theme we think is relevant for people in

the technology space, and business leaders in and

beyond Indonesia.

In this third edition, we highlight about technology

in connectivity and how it is becoming more of

a fundamental factor for businesses in today’s

information age. We can say that enterprises are

now almost entirely connected with great quality

levels of bandwidth and efficiency. Brief durations of

downtime in your operation landscape might have

an instantaneous impact on business and expose the

company to a range of significant issues that relate to

compliance, regulatory and security risks, especially

for organisations that have various operation

locations to manage. In terms of company image,

the damage caused by connectivity failure can even

impact brand reputation as well as customer loyalty.

Technology for network connectivity itself has grown

and expanded rapidly over the years. One of the

biggest challenges facing enterprise IT teams in terms

of network connectivity is to meet the complexities of

modern-day computing. New technologies, services,

and applications have developed over time, that

are significantly impacting the business in various

ways. In order to boost productivity and business

outcomes, the networks nowadays need technology

in centralized IT infrastructure that drives key

technical advantages such as increased bandwidth

and guaranteed uptime, while being able to expand

or change the network connections over multiple

locations while at the same time able to increase the

profit.

Nevertheless, managing connectivity for business

networks is unique in many ways. While no one can

deny that businesses these days live and die by their

networks, it is also evident that keeping up-to date

and innovating can mean significant investments in

resources and capital, with the need to keep track of

a long list of vendors from Network Management &

Maintenance to the Hosting Solutions. Obviously, the

bigger and more remote your operations, the costlier

it is to set up your network. And guaranteeing,

through all this, that the connection will be up and

operating 24/7 is the biggest maintenance challenge

of all. Your IT managers bear one of the most difficult

tasks, in which they must be able to detect failures

before they occur and reduce downtime as much as

possible, regardless of the reasons.

As a company with high expertise and experience

in managed network services that lead to reduced

complexity, cost and time, telkomtelstra is

collaborating with Frost & Sullivan to present you this

newsletter, that covers a wide range of information

about networks for enterprises and how you can

stay up-to-date. I sincerely hope that this newsletter

will help you as a decision maker to have suitable

information on managing your enterprise connectivity

that will in-turn have a profound positive impact on

your business. We’d love to have a discussion with

you about how we can work together to support your

business objectives accordingly.

Warm regards,

Erik Meijer

President Director

telkomtelstra


Asia-Pacific enterprises implementing digitalization initiatives

Home to some of the world’s fastest-growing economies, Asia-Pacific is positioning digitalization as a key agenda for governments and organizations alike to unlock the economic potential of the region.

Commonly known as Industry

4.0, the digital economy is giving

rise to new business models and

radically altering the competitive

landscape for organizations across

various industry verticals.

While digital transformation

means different things to business

leaders depending on the scale of

enterprise and industry vertical

digital maturity, the overarching

business priority for organizations

is to identify the means to achieve

nonlinear growth, develop

differentiated business models,

and generate greater value for

customers and employees. It is

no surprise then that surveys

with organizations in Asia-Pacific

highlight a notable increase in

budgets and investments across

a broad spectrum of digital

technologies. A Frost & Sullivan

End User Survey indicated that

67% of organizations in Asia-

Pacific anticipate an increase

in their IT and communications

budgets in 2018 to support digital

initiatives.


Transformation

In embarking on the digital

journey, enterprise leaders are

seeking ways to bolster their data

capabilities by leveraging multiple

technologies. However, successful

digital journeys extend beyond

selection of the right technology.

While business leaders are

closely assessing the alignment

of digital strategy to business

goals as well as ROI, IT leaders

are grappling with the enormous

number of technology options

and deployment models to

ensure seamless IT integration of

legacy IT systems and emerging

technologies.

Respondents’ Expectations for Changes to IT &

Communications Budgets, Asia-Pacific, 2018Source: 2017 Frost & Sullivan End User Survey, Asia-PacificN=505

Increase

Decrease

Don’t Know

Stay the Same

67%

5%

2%

26%


Surveys studying organizations in

Asia-Pacific highlight significant

disparities in technology

investment priorities. On the

one hand, several organizations

are focusing on integrating core

applications with collaboration

tools; then there are other

relatively digitally mature

enterprises investing in emerging

technologies like Internet of

Things (IoT) and virtual reality

(VR).

However, the most common

focus area for organizations

in the region, irrespective of

business size or industry, is data

analytics. Collecting, storing,

and analyzing data to harness

its potential in gaining insights

to support functional areas and

decision-making is emerging as the

penultimate objective of digital

investments.

Analytics provides an enormous

opportunity to network teams

to effectively analyze network

behavior and implement

predictive problem resolution

through analytical dashboards

developed on an integrated view

of network data. Monitoring and

management of networks are

expected to continue undergoing

significant transformation with the

deployment of highly advanced

network analytics infrastructure.

As organizations in Asia-Pacific

fast-track digitalization initiatives

to rapidly realize its benefits, they

are also concentrating on building

IT infrastructure that can deliver

new digital competencies. It is

necessary for the networks to

dynamically align with evolving IT

architectures. While the network

architecture needs to be agile and

digitally-ready, it is essential for

network management models to

enable the shift of IT staff from

basic troubleshooting tasks to

leading more strategic initiatives.

Criticality of Technology Investments for Digital Transformation

in the Next Five Years, Asia-Pacific, 2017Source: 2017 Frost & Sullivan End User Survey, Asia-Pacific(on a scale of 1 – 5; 5 being the highest importance) N=505

Data Analytics

Business Software & Collaboration Tool Integration

Artificial Intelligence

Virtual Reality

Internet of Things

mCommerce

4.28

4.14

4.11

3.99

4.11

4.08


Transformation

SecureDigital initiatives should be

built on emerging technologies

such as IoT and cloud-based

deployment models that require

network-wide security and threat

detection tools. To ensure a highly

secure network, it is critical to

have real-time visibility into

network activities backed by

proactive monitoring and threat

management mechanisms.

To date, networks being deployed by enterprises are primarily designed

to enable connectivity for core application IT architectures. However,

the rapidly changing technology landscape demands the use of new

technologies and more effective management to build digitally-ready

organizations. New enterprise networks need to be:

FlexibleContinued investments in mobile

and IoT technologies are crucial to

exponentially increase enterprise

touchpoints and extend traditional

enterprise network perimeters.

Scaling up or down of networks

to connect distributed networks

require flexible architectures or

software-defined solutions.

AutomatedNetwork teams need to manage

an increasingly heterogeneous

spectrum of applications and

devices. To minimize effort and

time in ensuring adherence to

the desired quality of services,

simplified management of

networks through greater

automation such as intrusion

alerting capabilities and self-

optimizing mechanisms are

essential.

Evolving beyond traditional networks is becoming vital


Top Three Challenges for IT Departments, Asia-Pacific, 2017Source: 2017 Frost & Sullivan, End User Survey, Asia PacificN=505

Skills Shortage; Training Requirements

Systems Integration; Managing Multi-Vendor Solutions

Developing a Cloud Strategy

Aligning IT with business strategies and/or lack of clear IT

Ensuring Network Stability/Reliability

Dealing with Security and Privary Concerns

22%

25.10%

28.30%

32.10%

26.50%

31.70%


Transformation

Q3 2017 witnessed a 12.5% YoY increase in spending on network security by Asia Pacific enterprises

However, ensuring network stability/ reliability

continues to be a key challenge for organizations

in Asia-Pacific initiating digital transformation

initiatives.

The Frost & Sullivan End User Survey highlighted

that over one-fourth of enterprises surveyed in

Asia-Pacific consider network stability as one of

the top challenges for IT departments.

In conducting more in-depth analysis on network

outsourcing drivers, security and performance

were identified as the top two challenges in terms

of in – house management, apart from network

management pricing.

Network Security

In an industrial Internet of Things

(IoT) environment, operational

technology (OT) networks are

increasingly interconnected

to a vast array of networks,

including IT and business systems,

communication platforms, and

cloud services.

Greater network connectivity

provides hackers multiple

gateways to exploit vulnerabilities

in OT networks to launch cyber-

attacks.

The recent massive outbreak of

ransomware attacks has sparked

the need for more enterprises to

improve their cyber resilience and

encourage investment in securing

network infrastructure.

Banking, financial services and

insurance (BFSI), government

agencies and service provider

verticals are the top three

spending verticals in the network

security market, mainly driven

by regulatory and security

compliance needs to protect

sensitive data.


Given that businesses need to be more agile and customer-centric, it is clear that network performance is a key priority for IT and network teams.

Performance

Traditional network models may

not be able to overcome the

challenges due to human error and

lack of standardization.

Also, with hyperconnectivity

continually redefining the business

environment, digital technologies

being deployed are highly

network-centric and extensively

rely on a stable infrastructure to

operate.

This is resulting in increased

interest in software-centric

architectures that leverage

the benefits of programmable

infrastructure.

SD-WAN technologies use

intelligent, application-aware

software to route traffic over

the optimal network technology,

based on business policies.

The ability to ensure optimal

application performance

irrespective of the underlying

transport and the need to control

branch-site routing policies

remotely are attracting significant

interest from enterprises,

mainly from verticals with highly

distributed branch locations (e.g.,

retail, healthcare, BFSI, education).


Transformation

The business environment requires IT resources to be available

round-the-clock, enabling an ecosystem of operations, partners,

and customers to function seamlessly. Fast-evolving technologies,

complexities in integrating heterogeneous networks, and the

need to ensure a “clean pipe” amid an escalation in DDoS attacks

continue to be major factors demanding high expertise.

Expertise in deploying and maintaining enabling networks is critical

DESIGN,

IMPLEMENTATION,

AND NETWORK

UPGRADE

INTEGRATED

SECURITY

SERVICES

24/7 END-TO-

END NETWORK

MANAGEMENT

BUNDLED

CONNECTIVITY

SERVICES


Managed Network Services: Emerging Value PropositionSource: 2017 Frost & Sullivan, 2016 IT Leadership Survey, APAC

Network Implementation Outsourcing

Inhouse Management

61%

39%

Managed network services providers are

developing competencies to offer end-

to-end services for enterprises, providing

design, installation, optimization, and

management.

Besides access to state-of-the-art

technologies, managed services

providers in Asia-Pacific are focused

on bundling connectivity and security

services to enhance customer value.

Establishing an effective network

strategy to guide digital transformation

effectively leverages technology know-

how, implementation of best practices,

and adequate skill sets.

The value proposition of managed

network services, such as continuous

monitoring, proactive maintenance,

and single-point ownership to deliver

a reliable and robust network is a

compelling option for enterprises.

Given the strategic importance of

managed network services and

challenges with traditional systems,

over 60% of enterprises surveyed

in the region revealed that they are

increasingly outsourcing network

services.

Organizations in APAC are increasingly

leveraging managed services to support

networks, infrastructure or applications-

related services.

As the breadth of outsourcing increases,

it is crucial to have a reliable end-to-end

managed services provider that meets

end-to-end enterprise ICT requirements,

rather than a piecemeal or point solution

approach to outsourcing.

An effective outsourcing strategy is a

critical differentiator that would enable

organizations to free up internal IT

resources, allowing them to drive more

significant innovation and focus on

strategic project management.


Transformation13Cloud Defining the Workplace of the Future

Indonesian Enterprises: Network Strategies to Consider in Building a Competitive Advantage

As organizations in Indonesia seek to monetize

emerging opportunities in local, regional, and

global markets, their ability to digitally transform

will be an essential factor for growth. The need

of the hour is to embrace digital transformation

and develop an IT network that can support this

complex yet imminent journey.

Dimensions for an Effective Network Strategy

INTEGRATED VIEW

AUTOMATED ALERTS

PROACTIVE MANAGEMENTS

14Managing Networks in the Era of Digital Transformation 14

Cloud Defining the Workplace of the Future

Besides implementing network technology that

best fits their requirements, extensive focus

needs to be given to ensure a single, unified

view of performance across applications and

infrastructure.

The ability to monitor network activities with

automation for any changes or anomalies

would enable network teams to look beyond

the day-to-day operations and support a truly

transformational journey.

With networks expected to become more

complex due to the sheer volume of data and need

for speed and security, IT teams should evaluate

their network readiness to build a digitally-ready

organization.

Also, the need for corporate networks to drive

better performance and customer experience

will require enterprises to partner with trusted

service providers that can provide effective end-

to-end services and deliver at the desired SLAs.

Articulate business goals

Prioritize digital initiatives

Evaluate network readiness

Partner with service provider

Govern engagement


Transformation

Telkomtelstra Offers SD-WAN Technology Solutions to Manage Branch and Remote Office Network Efficiently

Telkomtelstra MNS Software

Define - Wide Area Network

(SD-WAN) is a new and

transformational way to

architect, deploy and operate

corporate WANs, as it provides

a dramatically simplified way of

developing and managing remote

branch office connectivity in

a cost-effective manner with

end to end management of the

customer’s data network which

includes CPE procurement, design,

installation, commissioning,

management, maintenance

and optimization services for

a customer’s data network to

agreed service levels via a single

point of contact.

ORCHESTRATION, AUTOMATION & CENTRALIZED MANAGEMENT

• Using cloud based controller to managed SD-WAN Devices

ROUTING• on WAN Gateway, Policy based routing and Quality of Service

ZERO TOUCH PROVISIONING• With automatically authentication to connect & receive

configuration instruction from centralized management

MULTIPLE LINK• Auto load balancing or use manual routing

• Support auto failover for multiple link

WIRELESS• Wi-Fi Hotspot

• Authentication

SECURITY FEATURES• Firewall

• Content Filtering

• VPN tunnel encryption

Telkomtelstra MNS SD-WAN Features


04Cloud Defining the Workplace of The Future

About TelkomtelstraTelkomtelstra is a joint venture between PT. Telekomunikasi Indonesia (Telkom Indonesia), Indonesia’s largest

telecommunications operator and Telstra Corporation Limited (Telstra), a regional leader in enterprise services. Leveraging the

strengths of both Telkom Indonesia and Telstra, telkomtelstra brings an unparalleled combination of deep local market

expertise and global managed solutions experience by providing managed solutions to help optimizing, transforming, and

increasing business productivity and efficiency of enterprises in Indonesia.

Telkomtelstra is here to serve Indonesian enterprises and multi-nationals operating in Indonesia to manage the complexity of

ICT. Its managed solutions are designed to support business continuity, improve operational efficiency and productivity, and

protect business information, allowing enterprises to focus more on their core business and end customers.

For more info, visit www.telkomtelstra.co.id

Head Office

Tower 88, 35th floor, Kota Kasablanka, Jl. Casablanca Raya Kav.88, South Jakarta

Indonesia, Phone: +62 21 8064 060

Telkomtelstra MNS SD-WAN Benefits

Simply Branch NetworkProvisioning branch offices faster with zero-touch deployment, simplified configuration,

orchestration and on-going monitoring with centralized troubleshooting tools.

Deliver Branch AgilityEnable multiple links, devices and services to coexist and operated with incumbent solutions and

make the branch agile.

Faster Problem ResolutionSupport with 24/7 service desk and service assurance support such as event monitoring, proactive

incident notification, online fault reporting with Single Point of Contact (SPOC).

Optimize Apps PerformanceOptimize application performance over Hybrid or Internet links with direct, secure access to

enterprise and cloud applications. We provide consolidated monitoring and visibility across multiple

WAN links and service providers.

Reduce CostDeliver operational efficiency of hybrid WAN with ease and enable branch offices with ordinary

broadband as enterprise-grade WAN at a reduced cost.

Complete IT ControlThrough Customer Portal with self-service capability and online performance report capability, you

will gain a grater control and end-to-end visibility of service status.


Transformation

04Cloud Defining the Workplace of The Future

About TelkomtelstraTelkomtelstra is a joint venture between PT. Telekomunikasi Indonesia (Telkom Indonesia), Indonesia’s largest

telecommunications operator and Telstra Corporation Limited (Telstra), a regional leader in enterprise services. Leveraging the

strengths of both Telkom Indonesia and Telstra, telkomtelstra brings an unparalleled combination of deep local market

expertise and global managed solutions experience by providing managed solutions to help optimizing, transforming, and

increasing business productivity and efficiency of enterprises in Indonesia.

Telkomtelstra is here to serve Indonesian enterprises and multi-nationals operating in Indonesia to manage the complexity of

ICT. Its managed solutions are designed to support business continuity, improve operational efficiency and productivity, and

protect business information, allowing enterprises to focus more on their core business and end customers.

For more info, visit www.telkomtelstra.co.id

Head Office

Tower 88, 35th floor, Kota Kasablanka, Jl. Casablanca Raya Kav.88, South Jakarta

Indonesia, Phone: +62 21 8064 060

Documents

Managing Networks in the Era of Digital Transformatio n