Managing for Results Day 2

8/13/2019 Managing for Results Day 2

http://slidepdf.com/reader/full/managing-for-results-day-2 1/41

2

MANAGING FOR RESULTS





Results

roductivity



PERSONAL PRODUCTIVITYFROM MANAGEMENTTHEORIES



Maslow’s Hierarchy Of Needs



McGregor’s Theory X vs. Theory Y

You are all lazy!My employees

enjoy their work



Ouchi’s Theory Z



Group Work

Looking at the three (3) Management Theories,

how can you use the concepts to increase personal

productivity?



PERSONAL PRODUCTIVITYUSING TIME MANAGEMENT



2

TIME MANAGEMENT PROFILE



FIRST THINGS FIRST



What one thing could you do (you aren’t doing

now) that if you did on a regular basis, would make

a tremendous difference in your personal life?

What one thing in your professional life would

yield the similar results?



Generations of Time Management

NOTES and CHECKLISTS

CALENDARS and APPOINTMENT BOOKS

PRIORITIZATION



TIME MANAGEMENT MATRIX

URGENT NOT URGENT

I MP

OR T A NT

• Crises• Pressing problems• Deadline-driven

projects

• Preparation• Planning/goal-setting• Relationship-building

N O

T I MP OR T A NT

• Interruptions• Some phone calls• Some meetings

• Escape Activities• Diversions• Time wasters

I II

III IV



PARETO PRINCIPLE

Number of Tasks versus Importance of Tasks

Focus on Activities, Not Accomplishments

Motivate Yourself



THE ART OF SCHEDULING

SCHEDULE -BACKWARDS




BE HONESTABOUT

DEADLINES




THINK – PROCESS

IMPROVEMENT



PRODUCTIVITY THROUGHPLANNING



The Management Functions



Benefits of planning

Improves focus and flexibility.

Improves action orientation.

Improves coordination.

Improves control.

Improves time management.



Steps in the planning process

Define your objectives.

Determine where you stand vis-à-vis objectives.

Develop premises regarding future conditions.

Analyze and choose among action alternatives.

Implement the plan and evaluate results.



A sample means-ends chain for total quality management.



Types of plans

Short-range and long-range plans

• Short-range plans = 1 year or less

• Intermediate-range plans = 1 to 2 years

• Long-range plans = 3 or more years



Types of plans

Strategic and operational plans

• Strategic plans — set broad, comprehensive, and longer-term

action directions for the entire organization.• Operational plans — define what needs to be done in specific

areas to implement strategic plans.

• Production plans

•

Financial plans• Facilities plans

• Marketing plans

• Human resource plans



Types of plans

Budgets and project schedules

• Single-use plans

• Only used once to meet the needs and objectives of a well-definedsituation in a timely manner.

• Budgets

• Single-use plans that commit resources to activities, projects, orprograms.

• Fixed, flexible, and zero-based budgets.

• Projects

• One-time activities that have clear beginning and end points.

• Project management and project schedules.



Planning tools and techniques

Forecasting

• Making assumptions about what will happen in the

future.

• Qualitative forecasting uses expert opinions.

• Quantitative forecasting uses mathematical and statistical

analysis.




Contingency planning

• Identifying alternative courses of action that can be

implemented to meet the needs of changing

circumstances.

• Contingency plans anticipate changing conditions.

• Contingency plans contain trigger points.




Scenario planning

• A long-term version of contingency planning.

• Identifying alternative future scenarios.

• Plans made for each future scenario.

• Increases organization’s flexibility and preparation for

future shocks.



Useful planning tools and techniques

Benchmarking

• Use of external comparisons to better evaluate current

performance and identify possible actions for the future.

• Adopting best practices of other organizations that

achieve superior performance.




Use of staff planners

• Coordinating the planning function for the total

organization or one of its major components.

• Possible communication gaps between staff planners and

line management.




Participation and involvement

• Participatory planning requires that the planning process

include people who will be affected by the plans and/or

will help implement them.

• Benefits of participation and involvement:

• Promotes creativity in planning.

• Increases available information.

• Fosters understanding, acceptance, and commitment to thefinal plan.



How participation and involvement help build commitments

to plans.



Management by Objectives (MBO)

A structured process of regular communication.

Supervisor/team leader and workers jointly set

performance objectives.

Supervisor/team leader and workers jointly review

results.



Management by objectives as an integrated planning and

control framework.



MBO involves a formal agreement specifying …

Workers’ performance objectives for a specific

time period.

Plans through which performance objectives will

be accomplished.

Standards for measuring accomplishment of

performance objectives .

Procedures for reviewing performance results.



The MBO process

Supervisor and workers jointly set objectives,

establish standards, and choose actions.

Workers act individually to perform tasks;

supervisors act individually to provide necessary

support.

Supervisor and workers jointly review results,

discuss implications, and renew the MBO cycle.



Types of MBO performance objectives

• Improvement

• Personal development

• Maintenance

Criteria for effective performance objectives

• SMART not GLOBE



Advantages of MBO

Focuses workers on most important tasks and

objectives.

Focuses supervisor’s efforts on important areas of

support.

Contributes to relationship building.

Gives workers a structured opportunity to

participate in decision making.



GROUP WORK



QUESTIONS

How do planning and controlling seem to be linked

at Wal-Mart?

As planning consultants, what alternative future

scenarios would you identify for Wal-Mart’s

executives to consider as they plan for the future intoday’s dynamic times?

Documents

Managing for Results Day 2