Managing External Relationships Effectively

Everyday RTO Compliance Webinar Series: Webinar 8 of 10

Today’s Presenters

About this webinar series

Everyday RTO Compliance Webinar Series

Is trust still the key environmental factor for external

stakeholders?

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0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Independence Interdependence

Matching Trust and Interdependence Levels

High

Level of

Trust

Low

Optimal TrustLevel Costs Benefits Risks Relation-

ship TypeExamples

High Trust Reduced costs Lower cost, Preferred partner. High capacity for adaptation, cooperation & commitment

Break in relationship, stifled creativity

Strong ties, interdependent relationship

StudentsStaffPartnersIndustryEmployers

Moderate Trust

Some cost, some adaption, cooperation, commitment

Preferred partner, significant options

Reputation Weak tiesModerately independent relationship

RegulatorFunding BodiesIndustry Employers

Low Trust High cost, limited adaption, co-operation, commitment

Many options Low cost to establish relationship

Insufficient commitment

Few or no ties, virtual strangers

SuppliersSSOs

External Stakeholders

Government

ASQA

Funding Bodies

Industry

S.S.O

Industry partners

Education and Training

Students

Employers

Building a lens of optimal trust

Empathy

Value proposition

Connection

Engagement

Metrics

Communication with ASQALens StrategiesEmpathy ASQA need RTOs to be responsive and compliant with

the standards, understand that they are understaffed and probably overworked

Value Proposition

Proactive, systematic, responsive and compliant RTO. Elevator pitch: what your RTO does, vision for the future

Connection Learn the VET acronyms, avoid jargon that is specific to your RTO

Engagement Ensure all communication is clearly labelled and easy to follow, be honest, be prepared, listen

Metrics Compliance with standards

Communication with ASQAWhen it is quiet

• Questions• Training & Briefing Events• Applications or notifications

In response to a requirement or directive• Reporting

During an audit• Provision of documents• Participation in site audit• Provision of rectification evidence

During an investigation• Complaints

Communication with IndustryLens StrategiesEmpathy Industry need RTOs to deliver quality training that

prepares people for the workplace, need skilled people, may be managing staff turnover or a competitive business environment

Value Proposition

Elevator pitch: what your RTO does, vision for the future, how your courses can meet their needs

Connection Learn the industry acronyms, avoid jargon that is specific to your RTO, find multiple ways to communicate

Engagement Clearly define what you can offer and what they need to provide, listen

Metrics Success measured by the job readiness of the learners

Communication with Industry

Consultation: training, resources & assessment

Work placement and Traineeships

Validation and moderation of assessments

Communication with StudentsLens StrategiesEmpathy Gather information about your target studentsValue Proposition

Clear and engaging marketing content, develop a set of phrases that sum up the benefits of studying with your RTO

Connection Use multiple ways to connect, open days, free taster webinars, student testimonials

Engagement Clear enrolment processesMetrics Conversion rates, student completion rates,

satisfaction measures, employment outcomes, feedback pathways that are 2 way.

Communication with Students

Consultation on training development

Validation and moderation of assessments

Work placement and Traineeships

Feedback

What to do now?

• Get your free copy of our Critical Incident Reflection Framework

• https://thelearningcommunity.com.au/products/critical-incident-reflection-framework/