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Lets brainstorm!
What do managers do? MAKE DECISIONS, SOLVE PROBLEMS LEAD, DIRECT, SET GOALS LIASE, CONFERENCE, CO-ORDINATE DELEGATE, REPORT AND COMMUNICATE
NOTHING THAT OBVIOUSLY CONTRIBUTES TO PRODUCT OR SERVICE
Definitions
Managers: A person who is responsible for the work of
others Examples—CEO, supervisor, plant manager Must co-ordinate human resources with
material resources (information, raw materials) to produce goods and services
A manager’s responsibility is to obtain the highest level of performance for the least amount of inputs
Definitions
Organizations: A collection of people working together to
achieve a common purpose Three characteristics:
Purpose—to create a good or service Division of labour—different tasks assigned to
different people Hierarchy of authority—a level-by level
management structure of increasing responsibility
Activity
Using the three characteristics, prove that the following are an organization:
1) McDonald’s 2) A soccer team 3) Your family
Managerial Levels
Upper Management Establishes organizational objectives Monitors external environment and
trends Examples: CEO, COO, CFO, Vice-
President of Marketing, VP of Human Resources
Management Levels
Middle Management Interpret direction from above Guide lower management Examples: Department Heads, Plant
Manager, Human Resource Director
Management Levels
Lower Management Manages operating employees Examples: Supervisor, Foreperson,
Assistant Manager
TYPES OF MANAGERS
Line and Staff Managers
Line managers Their work directly contributes to production Examples: supervisors, CEO, plant
managers
Staff managers Work in specialized support areas such as
marketing, accounting, human resources, and the legal department
TYPES OF MANAGERS
Managers and Administrators
Managers Work in for profit organizations Administrators Work in non-profit organizations Examples: CAO, Principal, Hospital
Administrator
TYPES OF MANAGERS
Functional and General
Functional Responsible for a single area—
accounting, engineering, marketing, human resources
General Responsible for complex areas—
department store manager
Managerial Roles
Interpersonal Roles Interacting with other people Figurehead Leader Liaison
Informational Roles Exchanging and processing data Monitor Disseminator Spokesperson
Managerial Roles
Decisional Roles Using information to make decisions Entrepreneur Disturbance handler Resource allocator Negotiator
MANAGERIAL SKILLS
Technical Skills Specialized skills such as engineering,
accounting, marketing, information technology
Most important in lower management
Human Skills An ability to interact with people Important at all management level
Conceptual Skills Ability to think critically and analytically Solve problems Most important in upper management
MANAGERIAL SKILLS
MANAGERIAL FUNCTIONS
1) Planning The process of setting goals and
determining how those goals will be met
2) Organizing The process of arranging people, tasks,
responsibilities, and resources.
3) Leading The process of inspiring and motivating
people to excellence.
4) Controlling The process of monitoring achievement
and taking corrective action
MANAGERIAL FUNCTIONS