Managerial Communication Session 1

7/31/2019 Managerial Communication Session 1

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Welcome to

Business Communications

hk

Presenter: Prof. Rajsee Joshi

N.R. Institute of Business Management

GLS Institute of Computer Technology - MBA


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What will you learn?

Concepts of Communication

Process and Forms of Communication

Roadblocks to Communication & how to overcome them

Role of Verbal & Non verbal communication

Listening Skills


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What will you learn? Spoken Communication: Telephone, Tele-conferencing,

Challenges and etiquette

Oral Presentations

Conducting Meetings effectively

Written Communication

Job Applications and Resume Writing

Writing Business Reports & Business Proposals


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Common Factor?


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Topics Covered

Definition of Communication

Importance of Communication

Benefits of Effective Communication

Characteristics


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Definition:

Communication means to ensure that your message has

reached the target audience, and the audience understands

and responds as you want them to. The receiver understands

your message in the same context that you have sent.


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Understanding in the same contextINSTRUCTIONS:-

Fold the paper in half Rip off a corner Fold the paper in half Rip off a corner Fold the paper in half Rip off a corner


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Importance of Communication

Plays a pivotal role in an organization

The success of any organization is largely dependent on the

quality and quantity of information flowing through its personnel

It is communication that enables the employees to work together

and perform all the management functions.


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Benefits of Effective

Communication in your career

A valuable Job Requirement

An essential for Promotion


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What do you see?


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Communication Exercise

PART 1

Groups of 3

Each person draws one side of a triangle

Groups CANNOT speak before or during exercise

60 seconds, draw as many as possible

90 seconds to count your triangles.

Be the Team to Draw the Most Triangles


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PART 2

Take 2 minutes to discuss a strategy in which you better

your first results

Each person draws one side of a triangle OR one line

Use fresh paper

Groups CAN speak during exercise

60 seconds, draw as many as possible

90 seconds to count your triangles.

Be the Team to Draw the Most Triangles


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One Line w/ 10 Triangles


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One Line w/ 25 Triangles


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What are the lessons?

Productivity increases with good communication

Productivity is low without communication Communication is important

Productivity increases when people work together tosolve problems

Everyone plays a part in the success of the team

There is always a way to do the seeming impossible


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Characteristics of Communication Communication can be unintentional as well as

Intentional: Communication happens when we do not

plan it and when we are not conscious of it. Communication is a dynamic process: Even if the same

two persons exchange the same ideas again, thecommunication will not be exactly the same as it was thefirst time

Communication is Systematic: Disturbance at any stagein the communication process affects the entire process.


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Thank You

Documents

Managerial Communication Session 1