Embed Size (px)
Citation preview
Management ReviewISO 9001:2008 10th December 2015
No. Review Input
1 Quality Objectives for each department
2. Audit results (internal)
3. 2015 Performance & 2016 Planning
4. ISO 1st Surveillance Task Force
Quality Objectives
• Academic ▫ To release the exam results maximum of 2 weeks after the
exam is conducted. - Achieved• Student Affairs
▫ To organize minimum 80% of the planned students activities. - Achieved
• Public relations ▫ To ensure all licenses and permits are valid and renewed on
timely basis. - Achieved• Academic
▫ Lecturer to obtain minimum 80% of student review evaluation. –
▫ Achieved• Academic
▫ Lecturer to obtain minimum 80% of peer review evaluation. - Achieved
• Marketing ▫Undertake all tasks for promotion & advertisement
in the recruitment of students as approved by the Management Committee - Achieved
• Library ▫To ensure that all library collections are monitored
and maintained by having 2 stock take in a year - Achieved
• Account▫To accurately
process all general accounting transactions and activities on timely basis. - Achieved
Quality Objectives
• Project Development▫To ensure all project developed are progressing on
timely basis. - Achieved
• Information Technology (IT) ▫To design and maintain all portals and computer
hardware on timely basis - Achieved
Quality Objectives
Internal Audit (7 Oct 2015)
Auditor Area/ Department/ Process Auditee
Faiz Aizat / Mohd Zharif
Secretary: Nabihah
Quality Management Representative (QMR) Faiz
Document Controller (DCC) Zharif
Academic Dept. Zharif
Student Affairs Dept. Lin
Lecturer Lola/Muiz
Marketing Dept. Jamilah
Public Relation Nabihah
IT Suhaizad
Account Atiqa
Internal Audit Findings
Academic Findings Corrective Action
• NCR:Checked the process of selecting questions from the system. Find out that the question set from the system is more than 24 hours
• Decided to revoke all Monday morning written exam to English Speaking test or Project Paper Presentation
Account Findings Corrective Action
• NCR:All account receivable are not endorsed by director in May 2015
• Endorsement by AD on behalf of SAD absence.
Internal Audit Findings
IT Findings Corrective Action
• NCR:Checked all the data backup of student portal are not complete for November 2015
• Annual Checklist for monthly student portal backup execution
Internal Audit Findings
Lecturer Findings Corrective Action
• OBS:Lecturer as part of attendance updating, lecturer are required to provide a weekly attendance log endorsed and submitted to Academic Executive
• Create a template for attendance endorsed by AE on weekly basis
Internal Audit Findings
Library Findings Corrective Action
• OBS:Create a checklist for all new registered books for better control system and planning
• Create a checklist for new book registration.
Internal Audit Findings
•Summarization:
• NCR = 3 findings • OSB = 2 suggested. • All NCR are closed and action have been
taken.
Internal Audit Findings
2015 Performance & 2016 Planning
Performance for 2015 (Subject to Audit)Existing Products (Total : 9)
1) DAM2) DOFM3) DATM4) DOM5) DAFM6) DAMET * New program 2015
7) BAAM (Bucks) 8) MBAAM (OUM) * New program 2015
9) DASM (Subject to MOHE) * New program 2015
New product DCCHM (Subject to MQA)
2015 Performance & 2016 Planning
Students IntakeDiploma March 20 (-10%)
July 63 (-27%)November 14 (-16 %) Total 97 (-40%)
BAAM April 23 (-39%) Total 23 Grand total 120 (-32.5%)
Foreign student 3 (+66.6%)Convocation 80 students (+ 33%) Total Sales RM 2,800,000 (+10%)Total profits (before tax) RM 300,000 (+0%)New Campus Project Status: 95% (+26%)
2015 Performance & 2016 Planning
2016 PlansProducts (6 new programs) 1) Diploma Business Admin (UPM)
2) Bachelor od Arts English Language (UPM)3) Diploma in Event Management4) Diploma in TESL5) Diploma HRM6) Diploma Multimedia Creative 7) Bachelor Multimedia Creative (UTEM)
TVET1) Cabin Crew & Ticketing Passenger Services 2) Composite Skin Repairer 3) Unmanned Aerial Vehicle Pilot 4) Aircraft Load Master 5) Aircraft Ramp Services 6) Helicopter Landing Officer
Moving to our New Campus:Increase in Man PowerIncrease in StudentsIncrease in Sales (Target RM 3,800,000)
ISO 1st Surveillance Task Force
Auditor Area/ Department/ Process Auditee
Mr. Sivabalan Thavarajah
Quality Management Representative (QMR) Faiz
Document Controller (DCC) Zharif
Academic Dept. Zharif
Student Affairs Dept. Lin
Lecturer Lola/Muiz
Marketing Dept. Jamilah
Public Relation Bieha/Faiz
IT Suhaizad
Account Atiqa
• Audit Date: 7 Jan 2015, Thursday, 9am – 6pm
ISO 1st Surveillance Task Force • Audit Date: 7 Jan 2015, Thursday, 9am – 6pm
All Staffs
Faiz
Zharif
Related Departments
ISO 1st Surveillance Task Force • Audit Date: 7 Jan 2015, Thursday, 9am – 6pm
Lin, Jam, Lola
Related Departments
Faiz & Zharif
All Staffs
•Summarization:
• All official documents – Fully filled, signed and approved
• Course File, forms and communication (letters and emails) stored and filed properly
• Know the detail process flow with evidence to support your points.
ISO 1st Surveillance Task Force
