Management Manual SPPAL - logistics-airports … · §Airports and Airlinescustomers for baggage and cargo handling systems §Courier, Express, Parcel(CEP) andPostal Servicefor a

Management ManualSPPALQuality, Health, Safety and Environment

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Management Manual SPPALContent

Preface 3Quality, Health & Safety, and Environment Policy 4Commitment 5Quality Principles 6Certification: Headquarter and Country Subsidiaries 7Integrated Management System (IMS)

Quality Management (ISO 9001) 9Environmental Protection (ISO 14001) 10Occupational Health and Safety (BS OHSAS 18001) 11

Contact 12


Management Manual SPPALPreface

Siemens Postal, Parcel & Airport Logistics (SPPAL) is active in combined business for airport and postallogistics with a long history and as market leader in material handling. We have a tradition of more than30 years of experience in building individual material handling solutions for our customers worldwide.Our products help our customers to fulfill their mission and improve their business. Headquartered inConstance, Germany, SPPAL has a global setup of several regional companies.

SPPAL operate for two large groups of customers:

§ Airports and Airlines customers for baggage and cargo handling systems

§ Courier, Express, Parcel (CEP) and Postal Service for a range of letter and parcel sorting machinescombined with address reading and coding solutions

Software solutions as well as the comprehensive services offered by SPPAL are equally attractive forboth airport and postal customers.

The quality of our products and services together with our innovations ensure the competitiveness of ourcustomers and partners.

Our environmentally friendly products and systems are recognized around the world for their reliability,safety, long service life and cost effectiveness.

We accept the social responsibility, e.g. towards our customers, partners, employees. We ensure that wecomply with the high standards placed on our product quality, environmental protection and health andsafety management by a comprehensive management system.


Outstanding customer value through excellence in quality,solutions and execution, passionate employees and spirit ofinnovation.

On a daily basis Health and Safety of our employees,customers, products and services has the utmostimportance.

Consideration of environmental protection and sustainabilityis a matter of course throughout development andrealization of our products and services.

Quality First, Health and Safety Always, Environmental Protection Obligatory

Management Manual SPPALQuality, Health & Safety and Environment Policy


Management Manual SPPALCommitment

Customer satisfaction is our goal. We always strive to meet our customers‘ expectations.Our products and our acting shall always show our customers that we are committed to ourcore values quality, sustainability, innovation and reliability.

We strive for quality and continuous improvement. At SPPAL, we all are responsible forquality. This is part of our daily life. In order to increase our business and to outperform ourcompetitors, all our employees continuously improve the processes of their day-to-daybusiness.

Compliance with laws is obligatory. In compliance with current regulations we plan,develop, manufacture and distribute our products and services over the entire life cycle.

We conserve and protect our environment and health. We consider environmentalprotection, health and safety as basis for ensuring a high level of protection of human life andhealth, as well as maintaining the natural resources. We inform our customers about the safeand environmentally friendly handling of our products.


Management Manual SPPALQuality Principles

Quality Together


Management Manual SPPALCertification of Headquarter Germany

This is to certify that the Integrated Management System (IMS)is in compliance with

ISO 9001: Quality ManagementISO 14001: Environmental ProtectionBS OHSAS 18001: Occupational Health and Safety

The certification covers all functions of the organization:

project planning ü sales ü development ü engineering üprocurement ü production ü assembly ü commissioning andmaintenance of products, systems, nets ü other services

The certificate includes following headquarter locations:

Constance, Nuremberg, Frankfurt and Düsseldorf

IMS = Integrated Management System


Management Manual SPPALCertification Overview

Some regional entities have a differentcertification scope, ISO 9001 or more.

Further additional standards can beincorporated according to specific regionalrequirements.


Management Manual SPPALQuality Management System – ISO 9001

The Quality Management System (QMS) is implemented,proven and certified since many years

§ We continuously adapt our QMSby best practice sharing

§ We evaluate our QMS on a regular basisthrough audits and assessments

§ We initiate, implement, measure and trackprocess improvements continuously

§ We expect our personnel to reach results of high qualityin all process phases

§ We intensively promote our quality culture

§ Our QMS is based on the three quality cornerstones: Products (Services), Personnel, and Processes

à Our QMS is a fully integrated supporting process in the Process House

QMS = Quality Management System


Management Manual SPPALEnvironmental Management System – ISO 14001

The Environmental Management System is implementedaccording to ISO 14001

EHS = Environment, Health & Safety

à Our Environmental Management System is a fully integrated supporting process of the Process House

à Environmental Management Systems in regional entities follow local laws and regulations

§ We care about environmental protection

§ We care about the environmental impact of ourproducts and services and avoid hazardoussubstances wherever possible

§ We give particular attention to hazardous substancesand to all activities involving handling these substances

§ We have implemented an effective crisis management


Management Manual SPPALHealth and Safety Management – BS OHSAS 18001

Occupational Health and Safety are fundamental to our culture:

§ Health and safety at work are central components of ourcorporate culture

§ We take measures to prevent accidents

§ We engage in extensive, management-driven safeguard initiativesand prevention programs to protect our employees

BS OHSAS = British Standard for Occupational Health and Safety

à Our management system for occupational safety and health protectionis a fully integrated supporting process in the Process House

à Occupational health and safety management systems inregional units follow local laws and regulations


Management Manual SPPALContact

Integrated Management System (IMS) Dr. Peter Kett

Siemens Postal, Parcel &Airport Logistics GmbH

Lilienthalstr. 16/1878467 KonstanzDeutschland

Tel.: +49 (7531) 86 [email protected]

www.siemens.com/[email protected] Postal, Parcel & Airport Logistics Homepage

http://www.logistics-airports-solutions.siemens.com/las/global/en/Pages/home.aspx

Documents

Management Manual SPPAL - logistics-airports … · §Airports and Airlinescustomers for baggage and cargo handling systems §Courier, Express, Parcel(CEP) andPostal Servicefor a